ServiceM8 Features List

ServiceM8

We're for small business

4.67/5 (254 reviews)

Operations Management Feature Comparison

Most popular features of all Operations Management apps

API (372 other apps)
Activity Dashboard (248 other apps)
Activity Tracking (157 other apps)
Auditing (213 other apps)
Automatic Notifications (260 other apps)
Compliance Management (166 other apps)
Custom Fields (148 other apps)
Customizable Reporting (206 other apps)
Data Import/Export (208 other apps)
Document Storage (151 other apps)
Inventory Management (177 other apps)
Inventory Tracking (167 other apps)
Invoice Management (157 other apps)
Monitoring (162 other apps)
Multi-Location (140 other apps)
Real Time Data (172 other apps)
Real Time Reporting (140 other apps)
Reporting & Statistics (166 other apps)
Third Party Integration (178 other apps)
Workflow Management (173 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


64 reviews

See all iOS Apps

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

ServiceM8 Feature Reviews

25 reviewers had the following to say about ServiceM8's features:

Mohamed Fayez

One stop shop!

2016-08-14

The interface is very intuitive and easy to use and offers a wide range of features that are needed for any field service provider.

Pros

Wide range of integrations

Cons

Does not have an inventory management software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Shaun Dewitt

Mobile app is superb but would like more flexibility and job management features.

2017-07-18

Ease of field service

Pros

The mobile app is great.

Cons

Reports, tracking commissions, tracking jobs after tech work is complete.

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Timothy Sullivan

I love this product. I am a daily user and use it for all of my online invoicing for my business.

2017-12-12

A real time-saver and great for monitoring all invoice statuses -

Pros

My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates.

Cons

Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Scott De Vere

Would be lost without it

2016-08-11

Swapped from another invoicing and job management app to servicem8 1 year ago and have never looked back

Pros

Appointment reminders

Cons

Would be good to be able to track sales data weekly sales monthly and yearly sales from app

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceM8

Would also like to see information transfer over from job when setting reminders

Source: Capterra
Helpful?   Yes   No
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Heather MacWilliams

Great for our small business and our clients!

2016-08-11

ServiceM8 has been a life saver for our small mobile business.

Pros

The easy of transitioning - making a quote, online quote acceptance, and online payments through the Stripe add-on.

Cons

We would love to have an inventory tracker built into the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceM8

take advantage of the trial period, It's definitely worth it.

Source: Capterra
Helpful?   Yes   No
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Alan Steel

Good app to track important business tasks

2010-11-09

We use this product in the office and on the go to track almost anything that is important to our business from appointments to quotes, job management... It has received a good acceptance by the team without having to "sell" hard, which is the best proof of its usefulness.

Pros

iPhone app intuitive UI straightforward set-up coordination/collaboration with rest of the team

Cons

no everyone like the geo-location feature that allows you to see where your colleagues are!

Source: GetApp
4 of 5 people found this review helpful
Helpful?   Yes   No
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Andrew ` Piper

service m8 review

2016-08-22

overall the system has improved our job visibility and implementation has been a success. I feel the developers are too focused on adding new features rather then improving the existing ones. There are numerous, well lets say quirks to the software that are not being dealt with.

Pros

this software has allowed us to add photos ect to our invoice for our client.

Cons

Reporting Is absolutely rubbish needs massive improvement no way to track simple data like quote conversion rates ect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10

Recommendations to others considering ServiceM8

This software has the potential to be a great product if the programming team stopped and looked at whats existing and how to make that work better. More suited to small business who might not want in depth optics into business performance.

Source: Capterra
Helpful?   Yes   No
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Andrew Warren

Service M8 is incredible

2016-08-11

I looked at integrating a number of field service management programs some which nearly hit $30000 to integrate and that didn't include data entry.

Pros

MYOB Intergration Job Tracking Staff Accountability Service Vehicle Locations

Cons

None as yet

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceM8

If you are not on ServiceM8 that is your first problem. Get on it and you will never look back.

Source: Capterra
Helpful?   Yes   No
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rami adra

great system

2016-08-11

been with SM8 a few years now helps manage our business very well, keeps track of all our customer notes and details very efficiently

Pros

cloud based

Cons

invoicing needs fixing, needs better reporting

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Rosie Margi

Marble Renewal

2016-08-12

It is easy to use but i would like it to do a bit more, like pull reports that i am after with is not available.

Pros

easy to use. Can log on anywhere

Cons

Needs a marketing field so we can track our leads

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Mark Davies

ServiceM8 Excellent

2016-08-11

Also the ability to use on the mobile phone whilst in the field is excellent.

Pros

Booking jobs and invoicing.

Cons

Maybe the ability to add other diary items in to use for other activities other than job allocations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceM8

Maybe the ability to add other diary items in to use for other activities other than job allocations.

Source: Capterra
Helpful?   Yes   No
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Paul Jackson

Great Mate

2016-08-11

I've been using SM8 for 12 months now and it has escalated our job organisation and customer impression significantly.

Pros

Helps us keep great communication between field workers and customers in a way that puts us in a class above the rest.

Cons

Features I find myself wishing for: customisable fields for added data collection on jobs (e.g. a way of recording and reporting marketing information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceM8

Don't wait.

Source: Capterra
Helpful?   Yes   No
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Mohamed Fayez

Verified Reviewer

A system with a great potential, yet the worst customer service

2018-04-11

Pros

-ease of use -cloud based -simple interface & UX/UI -iOS compatible -perfect fit for small scale companies.

Cons

-zero customer support, you're on your own -buggy & unstable integrations -inventory & parts is actually useless

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

3/10
Source: GetApp
Helpful?   Yes   No
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Jennifer Morse

Great experience

2017-05-25

That has been a real time saver for us.

Pros

The on-line booking request is a great feature for us.

Cons

That would be a real time saver.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jonathan Kops

Flood restoration and emergency building company using Servicem8

2016-08-11

We have gone over to a paperless system using the forms function which has drastically sped up the time that we go from the job completion to invoice sent in.

Pros

Great Forms Good job tracking Scalability Cost

Cons

Invoice tracking while present could be stronger.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering ServiceM8

20 points free to spend a month means you can do up to 20 jobs without paying a cent. There is 0 harm in joining and testing it on a few jobs to get a feel if the product is right for you.

Source: Capterra
Helpful?   Yes   No
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Jade Hendriks

Free time for serviced based industries

2016-08-11

By streamlining their workflow and enabling them to invoice on the job - as well as collect payment from customers on the spot it reduces a lot of the daily stress of running a small business.

Pros

Ease of use, workflow automation, price, new functionality always being released.

Cons

Reporting is a little light on but improvements are coming soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceM8

Connect with a partner and get them to help you with the integration. By selecting the right partner they will help you integrate (and improve) your current workflow and assist with other ways you can build your business.

Source: Capterra
Helpful?   Yes   No
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Sean Mudie

Very easy to use job management software. Easy to pick up on the fly and get new staff up to speed.

2018-06-08

The ability to streamline a small business with this software ensure that small business that implement Servicem8 will see an uptick in productivity and also regain time they previously spent on managing their business using paper/older systems.

Pros

For people who are after an easy to use quoting, invoicing and job management software, it's hard to look past Servicem8.

Cons

I've no doubt this will happen over time though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Patty Poulopoulos

Swimart Somerton Park

2016-08-11

Easy to use, quoting and invoicing is made easy, keeping track of jobs and service technicians.

Pros

sms clients to let them know we are on out way, ease of communicating with our techs out on the field, invoicing straight to xero.

Cons

Would like to deleted all the data and reload again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceM8

Would be great for the adding and deleting of materials was made easier.

Source: Capterra
Helpful?   Yes   No
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Shayne Knight

Not sure how I managed the previous 8 years without Servicem8!!!

2016-08-11

No more double entries for clients information. From invoice to getting paid is so much quicker.

Pros

Excellent price! Excellent follow up to any queries I had. Never once had any issues connecting online. Great bit of software and essential to any onsite servicing business

Cons

Now that I have been able to track my inventory I would like to see this show up when entering materials to an invoice and be able produce purchase orders as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceM8

Try and you wont regret it.

Source: Capterra
Helpful?   Yes   No
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Michael Hall

Great organizing tool

2016-08-12

The app has organized our paper work between office and the field employees, everyone is a happy camper at the end of the day!

Pros

( work orders, estimates, invoices)

Cons

Easily customize bulk imports prior to import into app, customizing not that easy after importing into app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceM8

The app after we imported our material into it, looks and reacts as if it was made just for us and has always been part of our company!

Source: Capterra
Helpful?   Yes   No
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Peter Gordon

Business Benefits

2016-08-11

ServiceM8 saves us time with invoice preparation and tracking, we didn't have to engage a new admin staff member when our business expanded, benefiting our bottom line.

Pros

The ease of use, integration with accounting software (saves hours of invoice preparation), the cost per job and no upfront purchase of the software.

Cons

Invoice issues - no preview of invoices before they are produced, no Job total value on invoices so customers can track their payment history.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceM8

One of the best business decisions we have made for some time. Has saved us time and money and assisted in stream-lining the flow of work through our business.

Source: Capterra
Helpful?   Yes   No
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Amanda Bond

Better than the rest!

2016-08-11

We're still learning as we have only been using the software for 2 weeks, but so far, its better than the other Job management systems we have tried!

Pros

., ease of use for team members on the field.

Cons

A couple of things that don't make sense... eg. Paid invoices not going across to accounting program...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10

Recommendations to others considering ServiceM8

I really like how there is a 'practice' mode, and when you understand about the program, you can delete all test info.

Source: Capterra
Helpful?   Yes   No

Response from ServiceM8


Thanks Amanda!

Paid invoices should send over to your accounting package, one of our team will be in contact to see if we can figure out what is going on.

Regards,

Darren

Read more
Garry Nau

Value job management software

2016-08-10

Job description, location services, pictures, timesheet, one-way-calendar sync, JSA's, all under one app.

Pros

Lots of add-ons, integration into XERO.

Cons

Following items I would love to see in this order - purchase orders out of job, for field staff as well as office staff - add pictures from camera - 2-way sync for calendar - lodging of holiday requests

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering ServiceM8

keep up the good work

Source: Capterra
Helpful?   Yes   No

Response from ServiceM8


Hi Garry,

Thanks for your review! You can actually add pictures from your camera roll by pressing and holding the 'Photo' job action.

Thanks,

Darren

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Gavin Geddes

You run a service business and are not using service M8?? Ask yourself why!

2016-08-11

I started running my business with spreadsheets that were time consuming slow and easily corrupted.

Pros

ease of use on web page and iOS. quote, convert complete and invoice in the palm of your hand.

Cons

Searching within the app for current jobs. It could be the way I'm using it however when I search id like it to order in level of most recent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering ServiceM8

Download it and start using it!!

Source: Capterra
Helpful?   Yes   No
Read more
Liam Strangwood

Great Customer Support!

2016-12-05

I was lucky enough to have Kristopher the SupportAgent to assist me, he not only resolved my problem but took the time to teach me how to use my Microsoft office software incorrectly!

Pros

Multiple integration options for smart devices and third party software

Cons

CIS intergration would be a huge help

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more