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ServiceM8 Pricing

Pricing overview

Value for money rating

4.7

/5

290

Price starts from

9

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Pricing details

Five capped plans to choose from to suit your business size & requirements. Unlimited users for one monthly price. Plans bundle job credits, SMS credits & add-ons into a single monthly price for your business. No contracts, setup fees or 'per-user' fees. 14-day free trial.

What users say

I've really enjoyed using serviceM8 to manage my team. It's great, and I'd reccomend it to teams with less than 20 people for communication, organization and all with a good price tag.

HS

Hardik S.

There are two great features that made me go with ServiceM8. As a sole operator (at the moment) the cost per month was fantastic as i was only paying for what jobs i could do in the month.

PN

Phil N.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A must have for trades

Reviewed 3 years ago

We have only been using the platform for a month

Pros

- The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons). - The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job. - the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand)....

Cons

- Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board). - It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board. - the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...) - It is limited to IOS so we have had to purchase iPad minis to sync with our android devices.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Service Managing software I have used!

Reviewed 3 years ago

Ease to schedule, invoice, quotes and payments.

Pros

It is a very well rounded software. Every year they add new features at no cost that improve the interaction with it.

Cons

Wish they mad a version for Android. Most of my team uses Android and we have to provide them with an Apple device in order to use the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great for a start up

Reviewed 8 months ago

Great!

Pros

Great software for a startup company or even a large company. I Love the fact that when we started out we could easily afford this software and as we grew we could level up the software and still afford it. Similar software would have broke us be for we even got started plus servicem8 is more powerful software and meets all our needs now and has options that will meet all future needs. We will use Servicem8 forever and recommend it regularly.

Cons

customer support is email or chat only and sometimes I need immediate help and cant get it that fast. But a small price to pay for such great and affordable software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Small Service Business Gold

Reviewed 4 years ago

I have ServiceM8 open right now, and do most days. This is simply the best deal for the money. Period.

Pros

I've tried multiple platforms for my small handyman/remodeling company. ServiceM8 is by far the best value for the money. Easy to use, Easy to setup and it integrates with QuickBooks. I use it every day and could not imagine keeping up with clients, contractors and jobs without it.

Cons

Only con -- it only works on Mac/IOs platforms. I completely understand why they've made this decision, but it is limiting. It's also feature-lite, if you need something beefy this may not be for you, but for a small business that only needs the basics, it's without equal.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Superb Small business software for Scheduling

Reviewed 6 years ago

Simple to use and schedule installers whilst capturing customer communications. I use this software in 2 small business operating in New Zealand construction industry and it works well in both. 1 integrated with Xero...this works well. 1 is not integrated to accounting for complexity of pricing reasons...but one day, I will reconfigure our pricing so I can. Overall, excellent software especially when you can design new processes to ensure users can populate the information and view what they need to see in a timely fashion.

Pros

Especially powerful is the remote users...managers and installers accessing and updating information from iPhones and iPads. We capture on-site photos. We capture on-site Hazard ID information and customer sign-off for quality.

Cons

no App for Androids. We have contract installers and persuading them to ditch their Samsung for an iPhone hasn't worked. (We synch with Google Calendars for them.)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Life Changing App for Small Business Owners

Reviewed 6 years ago

If you own a small business in the Service Industry and you want your life back, then you need ServiceM8. Our landscaping company has gone from a rather unprofessional mob of blokes working their rears off to a very slick team of professionals, and we are blitzing the opposition!

Pros

What sets ServiceM8 apart from the many "other" apps out there is that ServiceM8 is ever evolving, it is owned by an Australian Company which is run by "down to earth" people who listen. The flexibility of the system is awesome (one size does not fit all, but there is always a workaround for little things) and so many options and add ons to suit the individual business, many are free.

Cons

If pushed I'd say the "Apple" thing, but honestly when your business is booming, the cost of another iPad is not an issue!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Still getting started, but it seems pretty good

Reviewed 5 years ago

I started attempting to use ServiceM8 about a year ago. I also changed my books from good old Cashflow Manager to Xero, which I setup to sync with ServiceM8. I am a one-man show. I say "attempted" to use ServiceM8, because, at the time, I was many months behind on my books/invoices, and the situation really got even worse. I have now got my books up to date, and I am working through doing many months...

Pros

Works offline. Seems fairly simple. Fast. Plenty of features. Should end up saving me plenty of time.

Cons

Im still a bit nervous about keeping important business data "in the cloud" in someone else's hands.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Hesitant but hopeful, and pleasantly suprised.

Reviewed 5 years ago

As a tiny service company competing against global powerhouses, we have been searching for a long time for a program to help us consolidate our business software. We had a system that worked for us, but it was clunky due to it being a series of stand alone programs we would multitask together. SignNow, Quickbooks online, Notes, emails (2 different ones) and photos all worked, but took about 1/2...

Pros

Hard to say: Its super easy to use, has all the features we already used and more. Stable, powerful and integrates into QBO and emails seamlessly. Customer service communication inside the program is outstanding. Being able to ask questions without starting new emails or having an agent auto close a question ticket before all the questions are completed is being A+ customer service.

Cons

Only nitpicking things really. We run strictly OS machines, so there are a few features we cannot use because they seem to only work on Windows browsers. Diary notes are great, but hard to edit/can't edit. Not a big deal, but never the less, our fat fingers can sometimes make us look unprofessional without the ability to edit before we email. Switching between phone and tablet on the job. This...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software for the service Industry

Reviewed 6 years ago

I do save a lot of time since i started using ServiceM8 and generally are getting paid faster. One client said the other day when i had finished, great work send your invoice if you haven't already. I said on its not done yet but was by the time i drove away. Later that night i saw that the invoice had been paid. How good is that. With all that being said, like every peace of software out in the market...

Pros

There are two great features that made me go with ServiceM8. 1/ As a sole operator (at the moment) the cost per month was fantastic as i was only paying for what jobs i could do in the month. Some other programs have a flat cost per month that covers x number of users, this is fine if you already have a fleet of vans on the road but can be a serious cash flow problem when your on your own. 2/ The...

Cons

Probably the most cumbersome feature i have found but still use it. Partial invoicing allows me to do progress invoicing on the larger job that go for several months and i need to invoice the client at the end of each month. Another thing i wasn't happy with at the beginning was that the app only works on iPhone / iPad but once i bit the bullet and brought an iPad (everyone needs a toy) I soon found it totally worth it in lots of ways.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The Simplicity of ServiceM8

Reviewed 6 years ago

As a partner with ServiceM8 we've had exciting times with assisting businesses take advantage of powerful features the application has to offer. From creating forms through to managing staff, assigning jobs and scheduling work. The company has really gone to a great extend to make the application as user friendly as possible. This enables users to easily understand their new process when we introduce the application in their business. The cost involved is also of benefit to the Company as it is based on the amount of jobs processed through ServiceM8. Thus if you're going through a quite period the application tailors your subscription cost to the amount of jobs processed. An extremely favorable option amongst Trades industries.

Pros

- Being able to create forms directly from the mobile devices. - New diagram feature release also available on mobile devices. - Being able to save communication between customers and tradesman directly on a job. - Customized document templates. - Being able to send a quote directly via SMS - The ability to have all your Parts & Materials and Services available in the system to add onto a job. - The customized html code which allows Customers to make bookings directly from your website.

Cons

- The application is not available on Android devices. This is often the main decider for Tradies as most often they opt for Android devices since it is more affordable.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Amazing service software

Reviewed 6 years ago

Um well I am in the pressure washing - gutter cleaning business and needed a software to keep track of customers, have 2 way sync with quick books online and easy scheduling. I tried literally probably 100 crms before I settled on service m8. It was a perfect balance of amazing features but a good cost

Pros

iOS contact integration Qbo 2 way sync Stripe online payments Google? Auto fill for address! Schedule can export to google or Apple calendars Automated messages sent Ability to store files to customers Pay per job created Auto check into job and tells you when to leave to get there on time Also great integrations with mail chimp and other softwares So many good things yet not perfect

Cons

I wish it had or could change the following: Better customer organization And ability to tag customers. Better check In check out feature because often I forget... The job contact/ billing contact is wonky. Seems like I enter a new job and it shows up as job contact but not billing. It's just confusing Better system to map customer routes and book jobs. You currently can see your customers in a map view but would be nice to be able to do something with it. Automated messages should automatically be able to go out after job completion to ask for reviews ect Be more consistent with how clients show up in list - sometimes it client will come up Last name, first name and sometimes first name last name. No ability to add mobile number from mobile app.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product, so clever yet so simple

Reviewed 6 years ago

I love this product - I tell everyone about it because it transformed my business and allowed it to expand! It is so unassuming that it quietly achieves everything you could possibly want at the fraction of the cost of its competitors ( who quite often only do some of what Sm8 can do) without big noise or complicated programming- just effortless and seamless practicality- as you may be able to tell I am a huge fan - I love a great product and Servicem8 is one of them.

Pros

Best feature is the mobile app - we can run our business from our phone on the road - the app is far better than its competitors and means we only need one device on the road - which is way better for our employees who find it tricky and impractical to juggle a phone and a tablet or laptop

Cons

Hmm..only thing I wish it could do was run projects as well that way it would could do everything in our business - progress claims, variations etc. it can do partial invoicing which we find works a treat as a progress claim but for more complicated project based work it may be too simple - but do the trial so you can find out. As this product is not targeted at project building jobs this is more of a dream request than a ' con'.

Vendor response

Thanks Anita, really happy to hear to that you love ServiceM8. Project management support isn't on any near horizon but we may improve support for it in the future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Service Software

Reviewed 6 years ago

We have been looking for a software that would link to Xero that would help cover our quoting, invoicing and our job bookings. We came across several, but went with Service M8 as it gave us most things that we need and we loved their costing set up.

Pros

The cost is per job and not per month/per user. As a small start up company this was a great way to keep our costs low, but still be able to function with several users. I love the custom templates which allows us to create our own paperwork. The form function is a great ad on which allows us to comply with Health and Safety requirements especially when we are dealing with larger companies on a sub-contract basis. The job components such as text message, tracking, photo tags are the things that set us apart from our competition. Our customers think we are wonderful. The new job cost module is a giant improvement and something we like to use.

Cons

It doesn't capture costs from supplier bills or purchase order, we have to do this through xero. Also inventory/stock is very basic. I have to do this through another program. Doesn't allow for booking of hours for quotations visit without affecting the job costing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great program, easy to use and a helpful support team

Reviewed 6 years ago

The program is great, and relatively easy to use, when I couldn't figure out something or asked if the program is able to do a particular thing, support is always willing to help. Answers are not always within the hour or a few hours but that is understandable. I just wished that I switched from reckon to MYOB at the same time I started servicem8 as the duplicate materials and customers were a huge pain. But I have no doubt that it would have gone smoothly if it was all set up at the same time, as it is running fine now that I have sorted the duplicates and understood more about how servicem8 syncs with MYOB.

Pros

that I can work on this for almost everything (except purchase orders) then when the invoice is sent, its over to myob to receipt everything. Also the job costing charged per job is great, however some months we could have lots of small jobs which add up to be an expensive month and other months there are a lots of larger jobs so it evens out over the period.

Cons

it doesn't do purchase orders yet! also some little issues about how it syncs with myob eg, I can't receipt payment in servicem8 then send to myob and be automatically ticked off in the bank feed in myob, if i didn't have the bank feed in myob it would be fine. I have now decided to sent it to myob for all receipting of payments, and it comes back to servicem8 and is noted as paid when it does get paid anyway.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceM8 evolutionised our filed services business processes

Reviewed 6 years ago

Were we a small business stuck in paper-based processes full of duplication and inefficiency. We explore so many options but found we couldn't afford most of the offerings available and found they didn't match our needs. We had considered expensive customised systems but found they too were stuck in the 19th century way of doing things. We needed a simple, cost effective cloud system to revolutionise...

Pros

Simple, easy and effective. Plus the price - perfect for us!

Cons

No system can suit all customer preferences, so there are a few things we would change, but otherwise ServiceM8 is terrific and can't be faulted.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ServiceM8 is very good we have used it for years and have recomended it to other trades

Reviewed 6 years ago

ServiceM8 is very good we have used it for years and have recomended it to other trades. We were using paper and phone calls for job dispatch before we started using servicem8. We understood business and new how to run efficiently so we were only prepared to choose a system that enhanced our ability and not overcomplicate matters. We chose it over several other field service software providers, and we havent looked back.

Pros

it is very easy to use, it is extreamly cost effective. It is powerful. it is easy to make it work the way that suits your individual needs. Field staff use it instinctivly with very little training generally half an hour and in some cases staff just start using it with almost no training and just the odd question now and then. Our customers are impressed with how professional a tradesman in the field can be using serviceM8 on the iphone, especially when they get emailed the invoice while we are still on site.

Cons

there is no specific parts of servicem8 that we dont like.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ServiceM8 Critique

Reviewed 6 years ago

Introduced to ServiceM8 by a fellow contractor about 2 years ago. Once we understood how it worked, we have never looked back. Changed for the better the way we used to issue quotes and invoices

Pros

Convenience of being able to issue quotes and invoices immediately when on site Time saving as no longer have to spend hours after work writing up invoices and quotes Great job scheduling/dispatch and reminders Relatively easy to use even for a tech dunderhead like me Good monthly analysis tools Very reasonable and fair pricing schedule based on user pays principles Fantastic "Help" people on the other end of the phone when needed

Cons

Having to pass on credit card fees is a negative for many customers but we realise this is most likely not a ServiceM8 charge but greedy banks screwing all of us all the time

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very easy to use job management software. Easy to pick up on the fly and get new staff up to speed.

Reviewed 4 years ago

The ability to streamline a small business with this software ensure that small business that implement Servicem8 will see an uptick in productivity and also regain time they previously spent on managing their business using paper/older systems.

Pros

It provides small/medium size business an affordable job management solution. The software is constantly evolving and new features are being added and expanded upon. For people who are after an easy to use quoting, invoicing and job management software, it's hard to look past Servicem8.

Cons

Some of the features such as badges are a bit basic and feel like they could be fleshed out more. I've no doubt this will happen over time though. iOS only for the phone apps leaves the android market out in the cold. Would love to see the software expand onto the android platform as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best CRM for Startup Companies

Reviewed 5 years ago

When we started our company back in 2014, I researched for a CRM for a span of 4 months. I was looking and searching almost daily, for hours at a time. Tested a lot of the CRMs, and by far, ServiceM8 was the top choice. ServiceM8 is great out of the box, but has many useful add-ons that are both useful and easy to add. The cost is very economical, especially in those first few months/years...

Pros

easy, modern, ios app, functional, so much more.

Cons

for non ios users, they won't be able to use the app.

Overall Rating
  • Value for money
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With so many customers ServiceM8 ensures my company is always professional and technology superior.

Reviewed 4 years ago
Pros

When customers call me I can answer them by name. This is such a powerful tool and it builds customer loyalty through the roof, as they are just amazed that I remember them. Customers miss this personal contact that other companies fail so bad on. Taking credit card payment on your phone is a close 2nd but IOS contact hits the home run.

Cons

Can't create short cuts. I have a lot of repeat business and wish I could just click one button to create a new job that replicates everything from the old job. I could then adjust pricing and book it in for the next service. At the moment there are too many key strokes and you need to be careful not to forget anything. Please look into this as I'm sure I can't be the only one out there who would love this to happen.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Free time for serviced based industries

Reviewed 6 years ago

After being a ServiceM8 user and loving the efficiencies a plumbing based business gained we became a partner so we could spread the word and help other businesses. There is nothing better than seeing the relief on a business owners face and their demeanor change when they realize they can run a business without having to spend all night doing the invoicing. By streamlining their workflow and enabling them to invoice on the job - as well as collect payment from customers on the spot it reduces a lot of the daily stress of running a small business.

Pros

Ease of use, workflow automation, price, new functionality always being released.

Cons

Reporting is a little light on but improvements are coming soon.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Value for Money

Reviewed 6 years ago

I was recommended this software but as I was using android base hardware it put me off so I tried a few other software program's without any success and a lot of money out of my pocket. I eventually tried Service M8 and adapted the IPads to my business and have not looked back. I can only say why did I not use this earlier. It now has streamed lined my business and we have formed a strong structure in moving forward and having the capabilities of growing to meet the our customers needs. This has become a great asset which is promoted through my Company's profile and commitment to my existing and future clients.

Pros

The ease of operation and live up to date information.

Cons

Not being able to open up multiple jobs at once and also when a job is open it need to be bigger to see more of it on the screen

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Awful Customer Service and ethics

Reviewed 2 years ago

Expensive for the instability of the software. Their customer service is pursuant to their financial gain and not of customer satisfaction

Pros

Really intuitive and with huge potential

Cons

The customer service is awful and misled

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome piece of software couldnt be happier

Reviewed 6 years ago

Pricing structure is great very affordable. Help from customer support is always so easy to get for the times i have needed to re tweek templates and for when i need to find out the most efficent process to achieve my fesired outcome. I love the fact its aussie made as well i have reccomended it to multiple other small businesses too i espically like the ability to process card payments without all the ridiculous fees its certainly given me more options for my clients

Pros

The fact it has reduced so much actual paperwork especially as it integrates with myob Ability to take card payments and show me client history at my fingertips

Cons

There are still room for improvements like everything so probably the fact that there are a few items that could be made easier is my only con.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Not sure how I managed the previous 8 years without Servicem8!!!

Reviewed 6 years ago

Before serviceM8 I was running my business with quicken then MYOB which was good software, but with Servicem8 running along side MYOB I have seriously increased my business efficiency. No more double entries for clients information. From invoice to getting paid is so much quicker. Being able to add photographs against every job is so handy and easy to find later. The layout is super easy to use as well. I have even been able to track all inventory now which was just about impossible before.

Pros

Excellent price! Excellent follow up to any queries I had. Never once had any issues connecting online. Great bit of software and essential to any onsite servicing business

Cons

Now that I have been able to track my inventory I would like to see this show up when entering materials to an invoice and be able produce purchase orders as well.