Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.
The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.
There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.
Likelihood to recommend: 9/10
Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.
Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.
There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.
Likelihood to recommend: 10/10
Over all, I have always liked to way the system has operated, The functions and the data inputting controls are easier than most other DMS systems that i have tried.
I have always like the way the system is produced from the Service personnel's prospective & The way CDK tries to customize the product for each of the specific user's or Locations.
I think this system could be improved by having the ability to communicate with & Be programed with available patches to adapt the system to communicate and share info with all other outside vendor's and the coinciding systems that they use. Every company will have separate systems all that are needed for what type of Service it provides. - IE. *( Scheduling a Boat's launch for Valet Service or for Spring launch of boats for pickups ect. ) *( A customer Text communications program for Receiving, Sending or Monitoring text conversations ect.) Each will always require some type of outside applications like those for that specific company to operate and function more efficiently over what is offered in any DMS System. I believe this to be true for all software DMS company's on the market & this is including light speed EVO. Is it impossible to Make an Automotive or Marine type DMS system that all Info could be shared across to and back from any of The other software system types that are used externally? I believe that would be a great benefit for any and all company's that need a DMS Fixed operations type Repair or Maintience operating systems.
Likelihood to recommend: 9/10
Frustrating. Doosync - the migration company, by the way was awesome!
I think it makes accepting online sales easy but that's about it for me.
I didn't realize how much I LOVED Lightspeed On-Site until we switched to Retail. We were recommended to move to Lightspeed Retail because On-Site is old technology, however this program is way inferior for small businesses. Once we were contacted to move to Retail coincidentally our On-Site started having issues like our subscription wasn't renewed and our e-Com store was turned off randomly. Not really knowing what was going on... it made sense to change to the cloud based program they were really encouraging us to move to. Now that we have gone live I realize this program is not as complex regarding small businesses, and offers very little customizations for our personal style. I was told the Analytics feature for $1000 would give me the options I need to customize the program to our business such as implementing sales targets our staff could see and a customizable dashboard.... don't think it can. It really just gives you more reports than a one brick & mortar plus online store needs. It's not relevant. Also....we thought moving to retail with our physical and eCom store would run smoother and that gift cards would work between both platforms. Again... not the case. Gift cards are not available online nor can in store cards be used online without a lot of effort in making that happen. I think if you owned multiple stores that just reordered the same inventory and didn't care about labels or gift cards this would be the perfect system for you!
Thank you for your feedback. We are sorry to hear you are not satisfied with the recent switch from OnSite to Retail. We see that you have been in touch with our Customer Engagement team and we encourage you to continue working with them.
Likelihood to recommend: 1/10
Lightspeed is very responsive, not just in sales but in the IT service. They are quick to respond and have always worked patiently with us to resolve any problems, which usually are down to user error. I believe the cost/benefit ratio is optimal and have no plans to seek another POS/ECommerce at this time.
I really appreciate the seamless integration between the POS and the eCommerce. I also really like that this is all web-based, so that a computer can be used for the interface rather than a cash register that will only serve one function. When there is a problem, Lightspeed is usually ahead of me in giving notice that there is one and gives the approximate timing for the fix. Also, if you have both components and the payment processor is down (like at Christmas), you can easily set up the purchase online and your customer can process their goods and walk out of the shop a happy customer.
It feels like the frameworks for the eCommerce should be a little easier to use, but I've had much less robust platforms. Also, I'm still trying to find a better solution for shipping for the kind of shop that I have, but don't actually blame Lightspeed. It would be great if there were a more integrated and less expensive phone app add-on for shopping.
Likelihood to recommend: 10/10
(Prices are in USD based on an annual plan, on a per store basis.)
Retail POS, payments (free terminal included)
Retail POS, payments (free terminal included), eCommerce
Retail POS, payments (free terminal included), eCommerce, accounting
Retail POS, payments (free terminal included), eCommerce, accounting, loyalty
Retail POS, payments (free terminal included), eCommerce, accounting, loyalty, analytics