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Lightspeed Retail Pricing, Features, Reviews and Alternatives

Lightspeed Retail product overview

Price starts from

69

Per month

Other

What is Lightspeed Retail?

Lightspeed Retail is a complete point of sale (POS) and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.

Key benefits of using Lightspeed Retail

We're dedicated to building not just the best point of sale, but the best business management tools:

- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.

- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.

- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.

-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points. 

-Payments: everything you need to process sales and get paid in one place.

-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)

Training options

Webinars
Live Online
Videos
Documentation

Lightspeed Retail pricing information

Value for money

4.1

/5

851

Starting from

69

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Lightspeed Retail features

Functionality

4.1

/5

851

Total features

102

15 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Point of Sale (POS)
Multi-Location
Order Management
Activity Dashboard
Reporting/Analytics
Third Party Integrations

Lightspeed Retail users reviews

Overall Rating

4.2

/5

851

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.64/10
Rating distribution

5

4

3

2

1

553

141

50

32

75

Pros
When I have spoken to a tech they have been excellent in understanding my question and providing a solution. At times working outside the box to create the best result with the conditions present.

TD

Todd D.

Overall we are happy with performance and support from LightSpeed. It's reliable and with the small amount of problems we have we are pleased.

CR

Chrysie R.

We love how easy this was to set up. It does not require buying $20,000 worth of equipment like our first POS system did back in 2008.

MH

Marie H.

Cons
This POS system is terrible for retail shops doing anything more than a standard sale. It's unintuitive, confusing, easy to make errors and very frustrating.

JN

Jenny N.

Limited options for payment processing, having to go with a non integrated payment was frustrating, and we were also limited with payment processing options for our eCommerce site.

AL

Annie L.

It’s extremely frustrating and not user friendly at all. In fact, I think the whole system is deeply flawed and unworkable.

JN

Jenny N.

Overall rating contenders

Overall Rating

Above and Beyond

Reviewed 2 years ago

Transcript

Linda: Hi, I'm Linda. I am the owner and I work for a pet food retail store, and I give Lightspeed a...

EV
AvatarImg

Ephraim V.

Board member

Commercial Real Estate, 1-10 employees

Review source

Overall Rating

This is my 3rd POS

Reviewed a year ago

Transcript

Ephraim: Hi, my name is [Ephraim 00:01:08]. I'm the general sales manager, and I would like to give a...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great integrated system

Reviewed 3 years ago

Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.

Pros

The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.

Cons

There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The Point of Sale solution

Reviewed a year ago

Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.

Pros

I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks

Cons

A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Access to information at your fingertips

Reviewed 11 days ago

Helped with better tracking of margin and inventory. We have really done a better job of inventory tracking and inventory management. Allows us to look at real time margin and make adjustments as needed.

Pros

Easy to access information from sales to margins to reports that really help us optimize our business

Cons

Some of the upload of inventory and how it is titled. Not having a trade in function.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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If you want seamless eCom and Retail DO NOT USE LIGHTSPEED

Reviewed 25 days ago

I would not recommend anyone, in any situation, use these features or services provided by Lightspeed. They are money hungry and nothing else.

Pros

I liked the sales pitch. He promised a ton of stuff that I wanted to hear. Unfortunately none of that stuff ever panned out. Just like a politician.

Cons

Here is a list of my complaints about Lightspeed Omnichannel (eCom + Retail PoS) - No E-mail Automation what-so-ever, you'll pay $10/month just for Abandoned Cart Recovery E-mails - Are you a franchise with individually owned locations? No support for that. - You can only add one merchant gateway on your entire account, but you can have up to 100 locations. But if each locations needs a separate...

Vendor response

Hi Mason, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need. We value our customers feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you, Lightspeed Commerce

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great User friendly

Reviewed 3 months ago

Great easy to use manage and maintain. Works on almost any tablet phone or cpu.

Pros

Love its ease of use. Cloud based makes taking it on the road to do mobile events a breeze for payment processing and inventory management.

Cons

Could have used a little more help importing our inventory but after I figured it out it was easy to do.

Lightspeed Retail FAQs and common questions

Q. What type of pricing plans does Lightspeed Retail offer?

Lightspeed Retail has the following pricing plans:
Starting from: $69.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Lightspeed Retail?

Lightspeed Retail has the following typical customers:
Freelancers, Mid Size Business, Small Business


Q. What languages does Lightspeed Retail support?

Lightspeed Retail supports the following languages:
German, English, Dutch, French


Q. Does Lightspeed Retail support mobile devices?

Lightspeed Retail supports the following devices:
iPad


Q. Does Lightspeed Retail offer an API?

Yes, Lightspeed Retail has an API available for use.


Q. What other apps does Lightspeed Retail integrate with?

Lightspeed Retail integrates with the following applications:
7shifts, Flipdish, Formitable, Booxi, Adobe Commerce, iZettle, WooCommerce, MDWare, Kimoby, Cloudbeds, Bookingplanner , QuickBooks Online Advanced, Pepper, Bike Rental Manager, SwiftCount, Growzer, CXMEngine, Incentivio, ResNexus, SevenRooms, OPERA Cloud, GolfNow, APPSeCONNECT, Solink, Google Ads, TapMango, Meta for Business, SkuVault, Homebase, Marketman, Stitch Labs, Birdeye, Uberall CoreX, Kangaroo, Amaka, Mailchimp, Perkville, Xero, Ascent360, Planday


Q. What level of support does Lightspeed Retail offer?

Lightspeed Retail offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep)

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