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Cloudbeds

PMS, Booking & Channel Management for Independent Properties

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Table of Contents

Is this product right for your business?

Find out with a

Cloudbeds - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Cloudbeds overview

Based on 341 verified user reviews

What is Cloudbeds?

By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (57% of reviewers).

What do users say about Cloudbeds pricing?

Reviewers appreciate Cloudbeds’ flexible pricing based on business size and the ability to pay for add-ons as needed. However, some users report hidden fees, upselling tactics, and unclear pricing, which they feel diminish overall value.

Starting price

view pricing plans

Pros & Cons

Customer Support

Guest Management

Clean and user-friendly design

Pricing

Email Support

Bugs and Issues

Cloudbeds’s user interface

Ease of use rating:

4.3

(341)

Cloudbeds pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(38)

3-4(86)

5(217)

What do users say about Cloudbeds?

By industry, Cloudbeds reviewers are most commonly professionals in hospitality (87%). The most frequent use case for Cloudbeds cited by reviewers is reservations (57% of reviewers).

Select to learn more

Who uses Cloudbeds?

Based on 341 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Hospitality

Leisure, Travel & Tourism

Real Estate

Computer Software

Others

Use cases

Reservations

Channel Management

Hospitality Property Management

Hotel Front Desk Software

Hotel Channel Management

Cloudbeds's key features

Most critical features, based on insights from Cloudbeds users:

Online booking

4.0

(91)

Reservations management

4.2

(82)

GDS/OTA integration

3.7

(35)

Calendar management

3.9

(21)

Multi-Channel sync

4.7

(23)

Room inventory

4.7

(27)

All Cloudbeds features

Features rating:

4.1

(341)

Guest experience management

2.0

(1)

Activity dashboard

5.0

(1)

User management

3.0

(1)

For hostel/dorm managers

5.0

(1)

Mobile access

3.0

(2)

Billing & invoicing

5.0

(1)

Drag & drop

5.0

(1)

Booking management

4.2

(6)

Restriction management

4.6

(7)

Built-in accounting

3.6

(9)

Customizable templates

5.0

(1)

Reviews management

4.0

(4)

Customer support

3.6

(51)

Front desk management

4.0

(53)

For vacation rentals

4.1

(10)

Channel management

3.5

(8)

Payment processing

3.6

(66)

Rate management

3.8

(57)

Point of sale (pos)

3.9

(9)

Data synchronization

3.2

(11)

Credit card processing

4.1

(17)

Booking notes

3.7

(20)

Availability management

3.3

(6)

Partner management

4.3

(30)

Multi-Channel management

3.4

(19)

Inventory management

4.3

(10)

CRM

3.7

(20)

Inventory control

4.0

(38)

Marketing automation

3.6

(5)

Reporting & statistics

3.4

(5)

Dynamic pricing

4.1

(29)

Channel analytics

4.3

(27)

Email templates

3.0

(2)

Multi-Property

1.0

(1)

Performance metrics

3.0

(2)

Data import/export

2.7

(6)

Kill switch

4.3

(3)

Campaign management

4.4

(7)

Promotions management

3.6

(13)

Group reservations

3.3

(15)

Pipeline management

1.0

(1)

Private Rooms

(0)

Price optimization

(0)

Property management

(0)

Price/Margin management

1.5

(2)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time updates

(0)

Registration management

(0)

Reporting/Analytics

(0)

Revenue management

(0)

Room booking

(0)

Short/Long term rental

(0)

Single property

(0)

SMS messaging

(0)

Tax management

(0)

Third party booking

(0)

Third-Party integrations

1.7

(3)

Website integration

(0)

Website management

(0)

Access controls/permissions

(0)

Accounting

(0)

Activity tracking

(0)

API

(0)

Bed management

(0)

Billing rate management

(0)

Commission management

(0)

Customer history

(0)

Customizable branding

3.0

(1)

Customizable fields

(0)

Customizable reports

(0)

Discount management

(0)

Dorms

5.0

(2)

Electronic payments

(0)

Extended stay

(0)

Financial management

(0)

Guest check-in/check-out

(0)

Housekeeping management

3.3

(6)

Incentive management

(0)

Inventory tracking

(0)

Invoice management

(0)

Multi-Channel campaigns

(0)

Multi-Channel distribution

(0)

Multi-Channel marketing

(0)

Multi-Currency

(0)

Multi-Language

5.0

(1)

Multi-Location

(0)

Order management

2.0

(2)

Cloudbeds alternatives

Cloudbeds

4.3

(341)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.3

Features

4.1

Value for Money

4.1

Customer Support

4.1

Hostaway

4.8

(1.5K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Lodgify

4.5

(1.2K)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

eZee Centrix

4.7

(345)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Cloudbeds pricing

Value for money rating:

4.1

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Core

No pricing info

Enterprise

No pricing info

User opinions about Cloudbeds price and value

Value for money rating:

4.1

(341)

To see what individual users think of Cloudbeds's price and value, check out the review snippets below.

“Everything is connected in a way that actually makes sense operationally — from reservations and channel management to payments and reporting — which removes a lot of the friction that hospitality teams usually deal with across multiple systems.”

Eric H.

Owner

“The booking management is great, and I particularly like the "Whistle for CB" feature, which keeps me and my guests connected at all times.”

Nicole S.

Hospitality Director

Cloudbeds integrations (64)

Integrations rated by users

We looked at 341 user reviews to identify which products are mentioned as Cloudbeds integrations and how users feel about them.

Poster POS

Integration rating: 5.0 (3)

“It allows us to control our guests' accounts, working hand in hand with the restaurant area.”

Yoselin T.

Recepcionist

Google Analytics 360

Integration rating: 5.0 (1)

Stripe

Integration rating: 5.0 (1)

Gmail

Integration rating: 5.0 (1)

Cloudbeds support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

Knowledge Base

FAQs/Forum

Phone Support

24/7 (Live rep)

Training options

Live Online

Webinars

In Person

Documentation

Videos

Cloudbeds FAQs

Q. Who are the typical users of Cloudbeds?

Cloudbeds has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

These products have better value for money

Q. What is Cloudbeds used for?

Cloudbeds is hospitality’s only intelligent growth engine — a unified platform trusted by the world’s most ambitious hoteliers across 150 countries. Built to challenge the limits of outdated tech stacks, Cloudbeds connects operations, revenue, distribution, and guest experience in one powerful, intuitive system. The platform is enhanced with Signals, a hospitality AI model giving hoteliers the power to anticipate demand, run smarter operations, and craft more personal, profitable guest journeys at scale. Founded in 2012, Cloudbeds has earned top honors from Hotel Tech Report (Top PMS, Hotel Management System, and Channel Manager, 2021–2025), the World Travel Awards (World’s Best Hotel PMS Solutions Provider, 2022), and Deloitte’s Technology Fast 500 (2024).

Q. What are the benefits of using Cloudbeds?

Users can define custom fees, taxes, and policies to suit their business, per-item, per-room, or in any other combination.

Custom fields can be created to record additional guest details, such as date of birth or passport number, to appear in guest registration cards, booking engines, and other parts of the property management system.

The housekeeping management system allows users to see the statuses of different rooms, whether that are vacant or occupied, and clean or dirty, and housekeepers can be assigned to rooms as required.

Inventory is mapped automatically from the property management system to the booking engine, online travel agencies (OTAs), and other online marketplaces, with rooms sold from a central inventory pool.

The mybookings solution allows users to take direct reservations through their website or Facebook page, control availability through the calendar, and process credit card payments.

Q. What languages does Cloudbeds support?

Cloudbeds supports the following languages:
English, Portuguese, Spanish

Q. Does Cloudbeds offer an API?

Yes, Cloudbeds has an API available for use.

Q. What level of support does Cloudbeds offer?

Cloudbeds offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep)