Swell CX Reviews

Pros
This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform.

Cons
We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way. This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard. This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer. Here are some cool things Swell CX offers: - easy to use, intuitive software - useful review & reviewer metrics - access to all public reviews and all private Swell reviews - integration w/ powerful review sites like Google & Facebook - a dashboard that displays all of your business' reviews - customizable email & sms campaigns - campaign metrics - ability to manage multiple locations Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy!

Cons
There are a lot of tools built into this software, and I want for them ALL to be used! My only fear is that businesses won't utilize the software to its full potential.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Results! We have results!!! Any other product we demo'd was not able to show facts, and prove how they product helped that other practice to achieve their goal.

Cons
Nothing! We love it! We love every aspect of Swell. It takes asking for reviews and following up completely off your plate. You and your team can focus on providing a great patient experience, and Swell will do the rest.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Managed service. Swell will do the install for you, and once it is installed, it is extremely easy to use for dental practices.

Cons
Drill down and data aggregation functionality is not the best

Rating breakdown

Likelihood to recommend: 10/10

Pros
What I love most about Swell CX is how easy it is to use. Everything is on one dashboard which makes implementing it at the office level so much more convenient and you can't beat the price for the product that you are receiving.

Cons
What I like least about the software is how the review widget appears on the website and it doesn't automatically pull new reviews that come through just the ones up until the point of installing the widget.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy integration with our Eagleosft dental software. They increased our reviews by 5x. Support has been rarely used, but when we have had to talk to them: great.

Cons
There isn't anything we like least. Their support is responsive. Their website is fast and easy to use. Their software syncs with our server well. They have plenty of great recommendations. I don't know what to say "least" about. :)

Rating breakdown

Likelihood to recommend: 10/10

Pros
The way the software was developed makes it very easy for a patient to review my practice and the numbers have been growing as a result. One of the best ways to drive referral marketing.

Cons
Multiple reminders can be a pro and a con. Everytime patient comes in he/she gets a reminder to review. Im sure those that dont wont to review may find it annoying.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love that this software is completely automated. Myself and my staff do not have to spend literally any time to solicit reviews from our patients.

Cons
I have no complaints about this software.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It’s pretty effortless after you get it dialed in.

Cons
That if you allow google and Facebook as a review platform it also introduces the swell review. When you do that it takes reviews away from google and Facebook. I probably had 30 people review me in swells platform which is completely worthless because no one can see them but me. They need to remove that option. When I contacted customer support they said it could not be removed.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Swell is the most effective review system that I have seen! It is very easy to use, integrated with our software seamlessly and our review count has gone through the roof!! Simply amazing!

Cons
I really don't have a lot of complaints regarding this software. It does the job very well.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Super easy to use. In one click clients can leave easy ratings and reviews on google, facebook, yelp, whatever. They send a report every month detailing the number of reviews requested, the number posted, average rating, and the number that were posted on the various search sites.

Cons
Getting a review from a client is more effective when the client is still in your presence. Once they leave your location, response rates go down. That isn't a factor related to the software, but just a fact of human nature. As long as your client isn't on your wifi, try and get the review before they leave your place of business.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use and immediate results. Customer support is very helpful and want you to succeed.

Cons
I wish there was a phone app for it but it seems it is in the works!

Rating breakdown

Likelihood to recommend: 10/10

Pros
I really like that the dashboard is easy to access and send out reviews. I work in a dental marketing agency and we use Swell as one of our trusted products we sell to clients. They are able to easily link the reviews to their practice management software and automatically send them out, they also have a manual product where you can send the reviews yourself through inputting the information about the person you're requesting a review from. It's super easy and simple!

Cons
I have noticed some bugs with being able to access all of my clients reviews platforms, but all have been easily sorted out with Swell's great team.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This is mindless! What do we have in our day that we can say is mindless? We no longer had to figure how to have that sometimes challenging conversation to ask for a compliment.

Cons
The software is great! Even when we had a sync failure their tech team called us as soon as they realized a problem...One less call for me to make.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software is incredibly easy to use. You log into the dashboard and can easily navigate the program without having any sort of training or experience with this type of software. Sending out emails and texts is very quick to do and only takes a few minutes to do each day.

Cons
Nothing immediately. They are coming up with enough great features that we are extremely excited about.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to install. Super easy to navigate the dashboard.

Cons
There is not anything I don't like about Swell CX.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We've used a couple of different review platforms for our clients and this one has by far pulled in the greatest results. One of our dentists now has over 300 5 star reviews and he's thrilled! Swell has helped up make out clients very happy, so that makes us very happy!

Cons
Easier ability to disable requests/sends

Rating breakdown

Likelihood to recommend: 10/10

Pros
We get so many reviews. Our Google reviews have helped our business stand out from the others.

Cons
I have no complaints. You can set it up to target a specif social media account.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Really effective. Our customers can easily use it and the results have been great. It only takes a few clicks for our patients to leave us great reviews.

Cons
We haven't run into any problems yet. It integrated easily with our practice management software. Not sure what con we have experienced yet.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of application, automatic connectivity with my patients, well organized dashboard

Cons
Some patients had difficulty doing the survey if they did not have a google account

Rating breakdown

Likelihood to recommend: 10/10

Pros
Swell has made it easy to reach out to patients for reviews and feedback after their services.

Cons
n/a everything has worked as promised when we joined

Rating breakdown

Likelihood to recommend: 10/10

Pros
Completely Automated System so that we do not have to manually take care of Google reviews. Very effective at gathering reviews too.

Cons
Nothing really, sometimes there have been small sync errors that are immediately corrected for the next day.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Swell if a really user friendly software. Very easy to login, smooth transactions when using. I highly recommend!

Cons
At this time there is not really anything I dislike!

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is easy to use. The dashboard is clear and simple

Cons
The last big update we had a few minor issues after

Rating breakdown

Likelihood to recommend: 10/10

Pros
Love the simplicity and seemliness of the program. It is easy for our patients to use. With it being linked with our practice management software. It takes the task off our hands of asking each and every patient for reviews. Being automated is amazing

Cons
There is nothing that i do not like about this software. It has been great and easy to use for myself and my staff

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is a "set it and forget it" solution for getting reviews for your business

Cons
We had a snafu that sent review requests to a lot of our older clients who have left the practice, and some left negative reviews

Rating breakdown

Likelihood to recommend: 9/10

Pros
Easy to use, gets results, when we were using Yapi we were getting 5 reviews per month, with Swell we get 5 per week.

Cons
Would like to be able to use other platforms on it , not just google- aka Yelp

Rating breakdown

Likelihood to recommend: 10/10

Pros
SwellCx has been a great product. Patients find it easy to use, and don’t feel badgered by reminders. We’ve gotten a steady flow of reviews finally, after trying out 3 other services and being let down.

Cons
Emails and review requests are being put into patient spam folders. Wish they had an automated surgery they could make too.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Swell is very easy to use for both our office administration as well as our customers.. The integration was seamless and allowed us to continue working with no issues. Swell makes it extremely simple for our customers to hop on their phones and leave us a quick review.

Cons
The online portal isn't a completely finished product yet so you can't get the maximum out of your analytics but, I'm sure once that's up and running it will be worth the wait.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love that this actually works. Very easy to use and set up. We have gotten great ROI

Cons
Very small con: I wish the system knew that a pt already wrote a review to not "bother" them again.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use. There's nothing I need to do on my end to make sure the review requests get sent out.

Cons
Getting in touch with the staff regarding changing billing preferences was tedious. Had to email them several times.

Rating breakdown

Likelihood to recommend: 10/10

Pros
- Amazing Reports - Integration with Facebook, Google, and others. - Allow for a lot of customization on the messaging and landing pages.

Cons
- The mobile app does not have as many of the features as the web app. I hope a new mobile app makes to their backlog soon.

Rating breakdown

Pros
Swell is easy to use and works well with our dental software. We love the reviews and feedback our patients give.

Cons
I would of loved if I had found out about this sooner when I opened my practice.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The customer service and product knowledge of the staff was amazing. they were able to create a plan that suited my business.

Cons
I have nothing bad to say. We had to change around our review plan at one point but since then we have been optimized to get the most reviews.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It follows up well with our patients and has made it very easy for them to leave reviews.

Cons
Honestly, I have zero complaints. The service worked exactly as we hoped it would.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It was easy to use. We got a lot of people giving us feedback.

Cons
I don’t have any complaint. It was installed in our computer and worried free.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software is easy to use and provides enough automation and autonomy to remain in control of the information being posted online.

Cons
There has only been 1 case where the software didn't integrate with a client's software. There was also some confusion with how to log in, which could be more of my company's internal issue vs. Swell's.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Does an excellent job of collecting reviews in a simple process for our patients.

Cons
I think it asks people too many times to leave a review if they don't respond to the first message.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Swell i easy to use and has greatly helped us improve our review performance.

Cons
I wish we had used it sooner. We waited too long to implement and lost out on many reviews.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This system is working great for us, so far! It's working well with our other systems to integrate nicely in our day-to-day operations.

Cons
We feel that we can't easily navigate through all our different accounts on Swell. If there was a universal search feature, that would be great! Another great idea would to be able to click on the emails we receive and be taken to the page we need. Rather than having to search through each page to find where it's located.

Rating breakdown

Likelihood to recommend: 8/10

Pros
We went from 7 reviews to 136 in less than 1 year!

Cons
I wish the link could be customizable that we send to clients.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It's so easy to use. It give you the opportunity to address negative reviews. It provides a platform and system to consistently ask our customers for their feedback. It directs them to specific websites or social media pages where you'd like their review posted.

Cons
When I log into the dashboard it continues to place old reviews at the top of the list as if they were new.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Ease of use, price point, sending txts at strategic times

Cons
I honestly have no cons, it has been great for our business

Rating breakdown

Likelihood to recommend: 10/10

Pros
easy for my patients to leave a review after their appointment

Cons
I can't think of anything negative about the software right now

Rating breakdown

Likelihood to recommend: 10/10

Pros
First month was amazing. We got 20-25 reviews

Cons
Then reviews started getting fewer and fewer. THis month is our worst month yet

Rating breakdown

Likelihood to recommend: 9/10

Pros
We love the ease of use and how it integrates with OpenDental

Cons
We really have no complaints - maybe price point?

Rating breakdown

Likelihood to recommend: 10/10

Pros
It has an awesome user interface and has helped our business garner reviews at an exponential rate that we are all in awe of! The repeat reminders and the evening prompts make this very easy for the customer to respond with feedback to. I would highly recommend this service to any business!

Cons
We don’t really have a problem with anything.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love how easy it is to be used. Everything is great

Cons
Nothing, everything is really easy and smooth.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The platform is intuitive and easy to use. The Swell team were so helpful in implementing the solution and helping us learn the platform. They were patient and extremely responsive to every request. I highly recommend them!

Cons
At the moment, I cannot say anything negative about Swell as a company or the Swell as a product. I have been pleased with the entire experience.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Reviews come in without needing to ask, works even better if you do ask.

Cons
If there is to be a bad review, it doesn't get weeded out before it gets posted for all to see.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Extremely easy to use and works seamlessly with our patient management software

Cons
There is no webchat (like Podium) but I still find Swell easier to use than Podium.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Swell CX helped our business overcome a negative Yelp review and propel our business into a great rating! We had initially planned to keep it for just a month or 2, but we'll keep it to use it to solidify our reputation! Thanks Swell!

Cons
Nothing really. They have a glitch that doesn't show all our internal reviews but they said they would fix it in the near future.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Swell integrated super fast and easy with our current software. It's user friendly and easy to understand.

Cons
Worth every penny!!They are quick to respond to my questions and work quickly to resolve any concerns or questions that I have. Honestly, I think of anything I don't like!

Rating breakdown

Likelihood to recommend: 10/10

Pros
I cannot believe how effective this program has been for obtaining reviews for our practice. This is our fourth program we have used over the past five years and we’ve gotten more reviews in a month than all the others combined for those five years.

Cons
Nothing, it has been great and easy to use.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to use. You can quickly reply back to the reviews that you have received. Customer service is quick to respond every time and very helpful.

Cons
We haven't found anything yet that we don't like.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is a great way to generate the reviews if you are an office that pays attention to metrics. We read the good and bad reviews in our morning huddle to help us learn and grow.

Cons
I don't have any complaints, it has been a good system for us.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use and edit what you need to. Also, seems very easy to use for patients/parents as well!!

Cons
Having a little trouble with pulling in emails to be sent. We are a pediatric practice which has everything in our software under the parent (responsible party). Swell is working on it now, so hopefully that will be working soon!! :)

Rating breakdown

Likelihood to recommend: 8/10

Pros
I like the ease of usability with this program. We have seen a 10x increase in response to our review requests from patients.

Cons
We do not have negative comments at the moment.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I can review survey from patients daily.

Cons
That surveys aren't sent immediately when patient checks out.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This software has worked extremely well. The return on investment has been outstanding. Swell is an awesome company to work with.

Cons
I have absolutely no complaints. The software has worked as promised with no hiccups.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Swell has been a great interface to increase our reviews for our new business. The site is easy to use, the campaigns are clear and the invitations are very user friendly for our patients. Highly recommend!

Cons
I have not found anything in this software that is a con to date.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It helped increase the number of reviews on google from 5 to 50 in 2 months, making my practice the most well reviewed practice in the area, which led to nearly doubling the number of new patients we see per month.

Cons
Everything works as expected. I have no complaints.

Rating breakdown

Likelihood to recommend: 10/10