Swell Reviews

Cost effective- easy to communicate with support

There are glitches that happen occasionally

We weren't restricted to a maximum number of contacts. No matter how many contacts we have, the price is the same.

Nothing notable. They're a smaller company which caused some issues between one of our APIs. (Likely because we are the first ones to need this certain API). That being said, the Swell team has been great with working with the other company to get things fixed.

Very great and efficient at getting my office more Google reviews

Sometimes swell loses connection with the server

The ease of sending a text message out to customers and having them review in 1 tap is great.

I feel like we were lied to during the sales process. The API is absolute garbage compared to other software and the salesman said we'd be able to use it to do whatever we needed to in our in-house software based on Quickbase. That was a lie and the API is a mess to even sift through. Don't advertise use of an API when the API is worthless.

We use Swell for two purposes, one being as our website chat and the other being as a way to request reviews from customers. The website chat feature has been a huge help because potential customers do not have to stay on the website for us to respond, all communication is to their phone, but through the Swell platform on our end. This has proved to be very efficient. As for the review requests,...

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It would be nice for the website chats to link up to our CRM so we can see if they are already a lead and be able to add them to our CRM from Swell if they are not. This is not a dealbreaker by any means. The other thing is that the company we worked with before had a widget that we could put on our website so that our reviews automatically showed on our website. Something like this would be nice to have again, but still not a dealbreaker.

We had been using Swell for review management for about a year when our dental software incorporated review requests. We canceled Swell for a short time for the built in product. We noticed a huge drop in review response using the other review management. Lesson learned, Swell has a method to produce the best response. I also love the text to pay feature. That has been a game changer.

Software updates have proven to be problematic with Swell at times but not updating in the database. Patients with canceled or moved appts would continue to be contacted. It took several days and attempts to remedy the situation.

This has been a great tool to better manage our customer service and customer experience. We do also encourage reviews on occasion and that has helped us build our online reviews.

I wish there was a way for the person who addresses the customer to be the only one who receives notifications for that message chain. Sometimes, it can be a little overwhelming, but I guess, at least everyone is in the know.

Integration into the business was simple, fully integrated in less than 30 days, and i did not have to dedicate very much of my time to get that full integration accomplished.

Does not yet work with some of the most important review sites that are specific to my industry (legal services).

It has helped us increase our reviews substantially.

Sometimes the reviews on google don't match up with the number of reviews on Swell. That's the only issue we've had.

Very easy to use, and critical in getting reviews from customers.

Doesn't always match with Google as far as number of reviews and replying to reviews.

Swell is very easy to implement, and the dashboard is intuitive and user-friendly. My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye...

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The two details I have asked Swell to address are: - A small review counting badge that we can install in the header of our website (they are working on it). - For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request.

This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform.

We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay.

Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in...

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There are a lot of tools built into this software, and I want for them ALL to be used! My only fear is that businesses won't utilize the software to its full potential.

Swell has been a great addition to our digital offerings for members. It's ease of use is fantastic and helps us stay connected to members all the time, not just during business hours.

There were some things we had to work through in the beginning with things not working as they should, but this is to be expected for a small start up.

Results! We have results!!! Any other product we demo'd was not able to show facts, and prove how they product helped that other practice to achieve their goal.

Nothing! We love it! We love every aspect of Swell. It takes asking for reviews and following up completely off your plate. You and your team can focus on providing a great patient experience, and Swell will do the rest.

It is a convenient tool that connects me with my customers. Though there are glitches with some of the features, the customer service has been good about looking into the problems.

There are parts of the design that are not easy to navigate. Some of the features I do not use because they are vaguely marked and I don't want to hassle with them. As stated earlier there have been glitches with the photo features when using my iPhone. The first issue was resolved, which was that the photo feature was not working at all. The second issue may have been resolved but I am tentative to attempt using this feature because it was sending the same photo with every text. I don't want to flood a potential customer with repeating photos every time I try to communicate.

The webchat tool is designed as a lead generation tool first, which helps patients, website visitors, and staff engage via text instead of tethering them to the computer. I also love the automated system to invite patients to leave reviews straight to Google without too many clicks. consistently seeing 25% more reviews come through Swell than any other tool being used in the dental industry.

The fact that we can't do automated appointment confirmations or reminders via SMS or online booking. They already integrate with most practice management softwares so I can't imagine this would be difficult to do.

Managed service. Swell will do the install for you, and once it is installed, it is extremely easy to use for dental practices.

Drill down and data aggregation functionality is not the best

How many more reviews we received the very next month using the software

I wish we could make it so that patients who wrote a review would NOT receive another request in the future

What I love most about Swell CX is how easy it is to use. Everything is on one dashboard which makes implementing it at the office level so much more convenient and you can't beat the price for the product that you are receiving.

What I like least about the software is how the review widget appears on the website and it doesn't automatically pull new reviews that come through just the ones up until the point of installing the widget.

Swell is overall super easy to use, especially with their new app. When we first opened the salon we had multiple fully booked stylists, and it made it seamless getting in contact with all the guests. They helped us send review requests and we were able to build our reviews up over 100 within the first few months, so now we are one of the top salons on Google. It also lets you read and reply to them...

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I honestly wouldn't change anything. I didn't know there was anything like Swell out there, and it checked all of our boxes.

Review management has been an incredible success. But adding Swell to our website was a game changer. Our team fields so many questions from potential clients that would have gone unanswered before! The text engagement is better for us than Live Chat; it allows us to continuously communicate with them, without losing the conversation. Our prospective client engagement is through the roof!

There were a few bugs in the beginning, but its been pretty smooth sailing so far!

Being able to text a client from our web site chat is game changer. Has increased sales!

The only con is you have to manually refresh the inbox to see new chats.

Swell is easy to use and works well as a basic web chat/ customer text service. It's easy to keep track of each employees customer interactions. Uploading our client information was pretty seamless and our onboarding included a lot of support with even tutorial videos sent to share with the team at my request.

There is room for improvement. Sending photos to clients is hit or miss...when they do send it sends when you click...it would be nice if there was a preview so that you are sure you send the correct photo. We have had a lot of issues with the app for our team members that don't have IPhones. The notifications can feel a little clumsy at times. There is no real way to see who has sent reviews when...you can see the reviews and what stage they are in but further expansion would be helpful

We had it set-up so Swell would start the day our other company ended. The transition was seamless! We've already received 7 Google reviews in just a few days! I am very hopeful that we will continue to get new reviews and our business relationship with Swell continues well!

I haven't quite mastered the website and it seems very overwhelming but that is partly my fault as I haven't taken time to really work with it since we are so busy.