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CloudTalk
5
182
4
55
3
8
2
8
1
15
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based call center software for sales and support teams
Table of Contents
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CloudTalk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
CloudTalk overview
Based on 268 verified user reviews
What is CloudTalk?
Reviews for CloudTalk come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (11%), and computer software (9%). The most frequent use case for CloudTalk cited by reviewers is call center operations (47% of reviewers).
What do users say about CloudTalk pricing?
Most reviewers indicate CloudTalk offers affordable pricing and flexible plans, which they appreciate for startups and not-for-profits. Some users report that premium features are paywalled, and they find billing and upgrades occasionally confusing or costly.
Starting price
per month
Pros & Cons
Team Productivity
Integrations
Recording and Sound Quality
Customer Support
Call Connection
Pricing
CloudTalk’s user interface
CloudTalk review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.3
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about CloudTalk?
Reviewers appreciate CloudTalk for its easy setup, intuitive interface, and helpful integrations with popular CRMs, which they say boost team productivity and streamline call management. They like being able to handle calls from anywhere, use local numbers, and access call recordings, but some find the mobile app lacking and mention occasional bugs or glitches. They value the flexibility for remote work and the ability to automate workflows.
Users report that customer support is generally helpful, though some experience slow or inconsistent responses. They mention pricing as affordable compared to competitors, but note confusion around billing, feature access, and unexpected charges.
Select to learn more
Who uses CloudTalk?
Based on 268 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
CloudTalk's key features
Most critical features, based on insights from CloudTalk users:
All CloudTalk features
Features rating:
CloudTalk alternatives
CloudTalk
Starting from
19
/user
Per month
Ultatel Cloud Business Phone System
Starting from
18
/user
Per month
Ringover
Starting from
29
/user
Per month
3CX
Starting from
350
Per year
CloudTalk pricing
Pricing plans
Pricing details:
Custom
No pricing info
Features included:
- (140+ Countries)
- Advanced Analytics With Unlimited History
- Automated Call Distribution
- Call Monitoring (Call Barging
- Call Whispering)
- Click to Call
- Custom Onboarding
- Custom Reporting
- Developer Support
- Enterprise-Level Security
- (Flat Rates)
- Integration
- Integrations to Other Systems
- International Numbers
- Mobile App
- Open API
- Power Dialer
- Predictive Dialer
- Real-Time Client Dashboard
- Salesforce
- Single Sign-On (SSO)
- Skill-Based Routing
- SLA
- Smart Dialer
- Smart Queueing
- SMS / Text Messages
- Speech to Text
- SQL Exporter
- Unlimited Call Queuing
- Unlimited Concurrent Calls
- Unlimited Inbound & Intracompany Calls
- Unlimited Outbound Calls
- Wallboards
- Workflow Automation
User opinions about CloudTalk price and value
Value for money rating:
Of 49 reviews that provide robust commentary on CloudTalk's price and value, mention it in a positive light.
Most reviewers indicate CloudTalk offers affordable pricing compared to competitors, with monthly payment options and cost-effective plans that include essential features and CRM integrations. They appreciate its flexibility, ease of use, and value for startups and not-for-profits. Some users report that certain features, like SMS and campaign management, are locked behind paywalls, and upgrading plans often requires contacting support. Some reviewers feel pricing can become expensive as businesses scale or add premium features, and they mention occasional confusion around billing and credit usage. Users think the overall value depends on their specific needs and feature access.
, and
CloudTalk integrations (27)
Integrations rated by users
We looked at 268 user reviews to identify which products are mentioned as CloudTalk integrations and how users feel about them.
Integration rating: 5.0 (8)
Integration rating: 5.0 (4)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
“Connects our contacts data (email lists) with the tool required to "clean" the lists. Saves time and is more data secure than exporting and importing lists.”
Daniel H.
Demand Generation Manager
Integration rating: 5.0 (1)
CloudTalk customer support
What do users say about CloudTalk customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of CloudTalk customer support.
Widely noted by reviewers, CloudTalk customer support responds quickly and efficiently to resolve issues.
A significant portion of users found the support team helpful and easy to contact, especially during setup and porting.
Broad user base reports that customer support is solution-oriented and consistently available when needed.
A limited number of users experienced slow response times or difficulty getting assistance for urgent issues.
Support options
Training options
To see what individual users say about CloudTalk's customer support, check out the review snippets below.
“Their support chat service says "average response time is 5 minutes" but it usually is 2-4 hours, or a couple days.”
Adam R.
CEO
“I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue.”
Debora B.
director
“Technology companies are using their reach into a worldwide customer base to enable their growth then applying less than stellar customer support.”
Anthony A.
General Manager
CloudTalk FAQs
CloudTalk has the following typical customers:
Mid-size Business, Small Business, Large Enterprises, Freelancers
These products have better value for money
Q. What is CloudTalk used for?
CloudTalk is a smart, user-centered phone system offering more than 70 advanced calling features. Our VoIP suite is mostly used by customer support and sales teams working in startups, SMEs or e-commerce. Start with a 14-Day trial, absolutely FREE. Accessible over browser and desktop apps, CloudTalk enables sales and call center teams to make and receive calls anywhere, on any device, with international numbers from more than 140 countries around the world. Some of the main CloudTalk features are: Basic call features, Automated Call Distribution, Interactive Voice Response, Real-time customer card, Custom reporting, Click-to-Call, Call statistics, Real-time dashboard, Conference call and many others. CloudTalk integrates with popular CRM, Helpdesk and eCommerce solutions (including Zendesk, Freshdesk, Salesforce, Pipedrive, Hubspot, Intercom, HelpScout, Live Agent, Zoho CRM, and Magento) with predefined one-click integrations, and can be connected to any other tool via an open API. Teams always have access to up-to-date information across all platforms. Agents can see all the customer details before they pick up the phone, which allows them to make calls more personalized and efficient.
Q. Does CloudTalk support mobile devices?
CloudTalk supports the following devices:
iPhone, Android, iPad
Q. What level of support does CloudTalk offer?
CloudTalk offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep)
