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Live chat and customer messaging for businesses of all sizes

(46)

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Userlike Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


LiveChat logo

Customer service software that boosts online sales.

Features

Total

LiveChat logo
Userlike logo

38

59

65

features in common

38

features in common

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Real-Time Reporting

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$24/month

Value for money

LiveChat logo
4.5

0.2

Userlike logo
4.3

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Slack logo

A single place for team communication and workflows

visit website

Features

Total

Slack logo
Userlike logo

23

74

65

features in common

23

features in common

Slack logo

Slack user ratings

Functionality

4.6
(23.2K)

Top features

  • Full Text Search

    5.0

  • Content Delivery

    5.0

  • Reporting & Statistics

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$8.75/month

Value for money

Slack logo
4.6

0.3

Userlike logo
4.3

What users say about Slack's value for money

The best features of Slack are its innovative interface and easy to use features. Slack makes it simple, and even kind of fun, to communicate with your coworkers quickly.
While they are only visible to me, I am always worried that I accidentally posted something wrong.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
Userlike logo

54

182

65

features in common

54

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.1

Userlike logo
4.3

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
LiveAgent logo

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Userlike logo

54

179

65

features in common

54

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Real-Time Monitoring

    5.0

  • Email Templates

    5.0

  • Change Management

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Value for money

LiveAgent logo
4.7

0.4

Userlike logo
4.3

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Freshdesk logo

Online helpdesk system and customer service software

visit website

Features

Total

Freshdesk logo
Userlike logo

40

115

65

features in common

40

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Problem Management

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$18/month

Value for money

Freshdesk logo
4.4

0.1

Userlike logo
4.3

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Text Request logo

Ignite customer engagement

Features

Total

Text Request logo
Userlike logo

29

61

65

features in common

29

features in common

Text Request logo

Text Request user ratings

Functionality

4.5
(1K)

Top features

  • Automated Responses

    5.0

  • Customer Segmentation

    5.0

  • Text-to-Win

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$59/month

Value for money

Text Request logo
4.6

0.3

Userlike logo
4.3

What users say about Text Request's value for money

The customer support provided is excellent. Any questions or concerns I had were addressed promptly and effectively.
One of the things I appreciate most about this software is the ease of use and the ability to quickly and efficiently engaged users.
Tidio logo

Communicator for businesses. live chat, messenger and email

visit website

Features

Total

Tidio logo
Userlike logo

50

95

65

features in common

50

features in common

Tidio logo

Tidio user ratings

Functionality

4.6
(450)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Contextual Guidance

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$29/month

Value for money

Tidio logo
4.5

0.2

Userlike logo
4.3

What users say about Tidio's value for money

It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked.
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
Intercom logo

Intercom is bringing AI-first Customer Service to the world

visit website

Features

Total

Intercom logo
Userlike logo

61

169

65

features in common

61

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Negative Feedback Management

    5.0

  • Mass Texting

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$39/month

Value for money

Intercom logo
4.0

0.3

Userlike logo
4.3

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
Zoho Desk logo

Superior customer service. Lasting experiences.

visit website

Features

Total

Zoho Desk logo
Userlike logo

53

158

65

features in common

53

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.2

Userlike logo
4.3

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Zipteams logo

Cloud-based customer communication platform

Features

Total

Zipteams logo
Userlike logo

5

28

65

features in common

5

features in common

Zipteams logo

Zipteams user ratings

Functionality

4.7
(73)

Top features

  • Presentation Streaming

    5.0

  • User Management

    5.0

  • Meeting Notes

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$20/month

Value for money

Zipteams logo
4.7

0.4

Userlike logo
4.3

What users say about Zipteams' value for money

Zipteams... i have been a Zipteams user for almost 1.5 years now one thing that i love avout Zipteams is how easy it is to use it. The customer care also has the best services.
I love how user friendly it is even for beginners they do not have to waste time struggling to learn the features. I also love the audio and video quality it is sincerely the best.
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

Features

Total

Smartsupp logo
Userlike logo

43

63

65

features in common

43

features in common

Smartsupp logo

Smartsupp user ratings

Functionality

4.4
(343)

Top features

  • Chat/Messaging

    5.0

  • Alerts/Escalation

    5.0

  • Alerts/Notifications

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$22.5

Value for money

Smartsupp logo
4.4

0.1

Userlike logo
4.3

What users say about Smartsupp's value for money

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
Tiledesk logo

Conversational Automation Made Easy

Features

Total

Tiledesk logo
Userlike logo

52

102

65

features in common

52

features in common

Tiledesk logo

Tiledesk user ratings

Functionality

4.4
(147)

Top features

  • Lead Qualification

    5.0

  • Customer Support

    5.0

  • Visual Analytics

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

15/month

Value for money

Tiledesk logo
4.5

0.2

Userlike logo
4.3

What users say about Tiledesk's value for money

The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
Broadly logo

Online review & reputation management for small businesses

Features

Total

Broadly logo
Userlike logo

17

37

65

features in common

17

features in common

Broadly logo

Broadly user ratings

Functionality

4.7
(336)

Top features

  • Customer History

    5.0

  • Real-time Consumer-facing Chat

    4.9

  • Payment Processing

    4.9

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$249/month

Value for money

Broadly logo
4.7

0.4

Userlike logo
4.3

What users say about Broadly's value for money

Our overall experience has been amazing. The team at Broadly has been really supportive and is always there to help us with anything that we need.
Ease of use, friendly professionals, follow-up, constantly improving the offering, simple interface, and my customers love it.
Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

visit website

Features

Total

Bitrix24 logo
Userlike logo

46

423

65

features in common

46

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.3
(847)

Top features

  • Client Database

    5.0

  • Online Time Tracking

    5.0

  • HR Management

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.1

Userlike logo
4.3

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
Freshchat logo

Live Chat software for modern messaging

visit website

Features

Total

Freshchat logo
Userlike logo

39

64

65

features in common

39

features in common

Freshchat logo

Freshchat user ratings

Functionality

4.0
(111)

Top features

  • Performance Metrics

    5.0

  • Task Management

    5.0

  • SSL Security

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

1,799/month

Value for money

Freshchat logo
4.0

0.3

Userlike logo
4.3

What users say about Freshchat's value for money

I loved being able to use an intelligent bot and program it my way, likewise, the best functionality is being able to mount it on any web page just by pasting the Json.
I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements.
Genesys Cloud CX logo

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
Userlike logo

52

151

65

features in common

52

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.3
(228)

Top features

  • IVR

    5.0

  • Call Transfer

    5.0

  • Third-Party Integrations

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1

0.2

Userlike logo
4.3

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
Birdeye logo

#1 most trusted reputation and customer experience platform

visit website

Features

Total

Birdeye logo
Userlike logo

53

136

65

features in common

53

features in common

Birdeye logo

Birdeye user ratings

Functionality

4.6
(655)

Top features

  • Support Ticket Management

    5.0

  • Proactive Chat

    5.0

  • Feedback Management

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$350/month

Value for money

Birdeye logo
4.5

0.2

Userlike logo
4.3

What users say about Birdeye's value for money

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
UJET logo

Customer interaction & support platform with CRM integration

Features

Total

UJET logo
Userlike logo

32

66

65

features in common

32

features in common

UJET logo

UJET user ratings

Functionality

4.6
(138)

Top features

  • Call Monitoring

    5.0

  • Call Recording

    5.0

  • Support Ticket Management

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$80/year

Value for money

UJET logo
4.8

0.5

Userlike logo
4.3

What users say about UJET's value for money

Overall, it is great working with UJET to ensure our customers are satisfied. They seem to care about the service that they provide and I am happy to help them with that.
Can be inconvenient if user is replying to something from the previous shift on another tab and receives a missed call as a result. Lack of consistency in countdown when receiving a call.
Gladly logo

Gladly is a Cloud-based customer service platform

Features

Total

Gladly logo
Userlike logo

33

81

65

features in common

33

features in common

Gladly logo

Gladly user ratings

Functionality

4.8
(124)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Issue Tracking

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$150/year

Value for money

Gladly logo
4.9

0.6

Userlike logo
4.3

What users say about Gladly's value for money

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.
Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.
Salesforce Service Cloud logo

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
Userlike logo

48

198

65

features in common

48

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(764)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Maintenance Scheduling

    5.0

Userlike logo

Userlike user ratings

Functionality

4.5
(646)

Top features

  • Virtual Assistant

    5.0

  • Transfers/Routing

    5.0

  • Third-Party Integrations

    5.0

Pricing

Starting from

$25/month

Value for money

Salesforce Service Cloud logo
4.2

0.1

Userlike logo
4.3

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.