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Lime Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat and customer messaging for businesses of all sizes
Table of Contents
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Lime Connect - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Lime Connect overview
What is Lime Connect?
Lime Connect (formerly Userlike) is the leading German platform for AI-powered support automation, WhatsApp marketing, and customer messaging across all channels. With Connect AI, companies can deploy autonomous AI Agents to handle support tasks, while the AI Copilot assists service agents by summarizing conversations, suggesting answers, and providing relevant information in real time. All messages from website chat, WhatsApp, email, and more are managed in the central Message Center, with professional service features, accessible via desktop and our mobile app. Additional tools like WhatsApp Campaigns allow businesses to reach customers directly with personalized updates and offers.
Who uses Lime Connect?
Reviews for Userlike come from a wide variety of industries, including computer software (6% of reviewers), retail (6%), and internet (6%). The most frequent use case for Userlike cited by reviewers is live chat (64% of reviewers).
What do users say about Lime Connect pricing?
Some users say Userlike offers great value for money due to its features, and they appreciate the fair pricing for small businesses. However, some reviewers feel the paid plans are expensive and the free version is limited.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Assistance
Messaging
Navigation
Usability
Pricing
Transfers
Lime Connect’s user interface
Lime Connect pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.5
Ease of use
4.5
Customer support
4.6
Reviews sentiment
What do users say about Lime Connect?
Reviewers indicate Lime Connect offers intuitive live chat tools, easy website integration, and strong customization options for branding and design. They appreciate its reliable customer support, helpful notifications, and the ability to manage conversations efficiently across multiple channels, including email and social media. They find setup straightforward, with many integrations available for CRM and analytics platforms. Pricing is seen as fair, especially for small businesses, though some feel advanced features require higher-tier plans.
They report that tutorials and documentation could be improved for easier onboarding, and some mention occasional technical issues with notifications and chat sessions. They value multi-language support and automatic responses, but wish for more flexibility in free and trial versions, as well as better mobile and chatbot functionality.
Select to learn more
Who uses Lime Connect?
Based on 647 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Lime Connect's key features
Most critical features, based on insights from Lime Connect users:
All Lime Connect features
Features rating:
Lime Connect alternatives
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Starting from
100
Per month
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Lucky Orange
Starting from
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Per month
HubSpot Service Hub
Starting from
20
Per month
Lime Connect pricing
Pricing plans
Pricing details:
Flex
No pricing info
Features included:
- Add-Ons
- Advanced Routing
- Analytics
- Channel Access
- Chatbot
- Feedback Options
- Full API Access
- Image and Video Support
- Live Translation
- Messenger Customization
- Multi-Language Support
- Screen Sharing
- Unlimited Contacts
- Unlimited Conversations
- Unlimited Website Implementations
- Video Calls
- Website Messenger
- Whatsapp Channel
- White Label
- Customisable Widgets
User opinions about Lime Connect price and value
Value for money rating:
Of 62 reviews that provide robust commentary on Lime Connect's price and value, 68% mention it in a positive light.
Some users say Userlike offers great value for money due to its extensive features, even in the free version. They appreciate the clean interface, ease of use, and the ability to test the software with a free version before committing to a paid plan. Reviewers indicate that the pricing plans are fair and competitive, especially for small to medium-sized enterprises. They find the premium options to be worth the cost, offering additional features and support. Users think the software is reasonably priced compared to similar tools, and they highlight the good value for startups and businesses on a budget.
However, some reviewers feel that Userlike can be expensive, particularly for small businesses or startups. They report that the paid plans are not always affordable and that some essential features are only available in higher-tier subscriptions. Some users mention that the free version is quite limited, and others find the pricing options inflexible. They also note that there are cheaper alternatives available that offer similar functionalities.
, and
To see what individual users think of Lime Connect's cost and value, check out the review excerpts below.
Ruben R.
Emprendedor
Raquel V.
Sales Account Manager
Lime Connect integrations (41)
Top integrations
Lime Connect customer support
What do users say about Lime Connect customer support?
Customer support rating:
We analyzed 82 verified user reviews to identify positive and negative aspects of Lime Connect customer support.
A large number of users highlight Userlike's customer support as fast, friendly, and highly competent.
Widely noted by reviewers, support staff are quick to resolve issues and provide immediate assistance when needed.
Common user feedback praises the ease of contacting support via chat or phone, with prompt and helpful responses.
A significant portion of users appreciate that support is available for setup, troubleshooting, and ongoing questions.
Support options
Training options
To see what individual users say about Lime Connect's customer support, check out the review snippets below.
“Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years. While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program.”
Oscar T.
Engineer
“Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs.”
Bukola S.
Data scientist
“good and fast customer service, its always possible to ask questions via chat and get fast answers. ”
Victoria F.
Marketing
Lime Connect FAQs
Lime Connect has the following pricing plans:
Starting from: $100.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. What are the benefits of using Lime Connect?
- Turn leads into long-time customers
- Create satisfied and loyal customers
- Boost your conversion rate
- Lower the number of phone calls and emails
- Assist your customers at every stage of their buyer journey
- Support your customers on their favourite messaging-app
- Create AI agents that can handle customer requests and entire processes autonomously.
- Integrate Lime Connect with your tech stack, such as Lime CRM, Pipedrive, Salesforce and more
Q. Who are the typical users of Lime Connect?
Lime Connect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does Lime Connect support?
Lime Connect supports the following languages:
Bulgarian, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Icelandic, Italian, Japanese, Latvian, Lithuanian, Norwegian (Bokmal), Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish
Q. Does Lime Connect offer an API?
Yes, Lime Connect has an API available for use.
Q. What other apps does Lime Connect integrate with?
Lime Connect integrates with the following applications:
Salesforce Service Cloud, Capsule, Shopify Plus, GitHub, Talkdesk, Cloudflare, Google Analytics 360, Dropbox Business, Jira, UserVoice, PrestaShop, Shopware, Trello, Lime CRM, Pipedrive, Pipeline CRM, CentralStationCRM, WordPress, Freshdesk, Help Scout, Jimdo, SugarCRM, Squarespace, Slack, TYPO3, Zendesk Sell, JIRA Service Management, Highrise, Mailchimp, HubSpot CRM, BigCommerce, HubSpot Service Hub, Shopify, Zendesk Suite
Q. What level of support does Lime Connect offer?
Lime Connect offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Chat, Phone Support
