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Best Live Chat Software for Large Enterprises

Live chat software helps businesses communicate with their customers in real time. Businesses can address customer queries promptly and even send proactive chats to customers to keep them engaged with the brand.

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Salesforce Service Cloud

4.4
(511)

Customer Service & Field Service Management Solutions

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Salesforce Service Cloud is available for Large Enterprises and offers the following support options: Phone Support, Email/Help Desk, Chat, FAQs/Forum, Knowledge Base, 24/7 (Live rep).

Read more about Salesforce Service Cloud

Podium

4.5
(391)

Review management, reputation software, feedback & webchat

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Podium is available for Large Enterprises and offers the following support options: Chat, Phone Support, Email/Help Desk.

Read more about Podium

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

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Zendesk is available for Large Enterprises and offers the following support options: FAQs/Forum, Knowledge Base, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support.

Read more about Zendesk

Comm100 Live Chat

4.7
(102)

Free Live Chat Software with Unlimited Users and Chats

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Comm100 Live Chat is available for Large Enterprises and offers the following support options: FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk, Chat.

Read more about Comm100 Live Chat

Smith.ai

5.0
(24)

Smith.ai Live Chat & AI Chatbot is the superior 24/7 service

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Smith.ai is available for Large Enterprises and offers the following support options: 24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat, FAQs/Forum.

Read more about Smith.ai

Insent

5.0
(14)

Conversational AI platform for lead acquisition

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Insent is available for Large Enterprises and offers the following support options: Phone Support, Email/Help Desk, 24/7 (Live rep), Knowledge Base.

Read more about Insent

Freshchat

4.0
(70)

Live Chat software for modern messaging

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Freshchat is available for Large Enterprises and offers the following support options: Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base.

Read more about Freshchat

3CX

4.5
(231)

3CX communications system. Web & mobile apps (Android, iOS)

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3CX is available for Large Enterprises and offers the following support options: FAQs/Forum, Phone Support, Email/Help Desk, Chat.

Read more about 3CX

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

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LiveAgent is available for Large Enterprises and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep), FAQs/Forum, Knowledge Base.

Read more about LiveAgent

Acquire

5.0
(19)

Multi-channel Customer Communication Platform

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Acquire is available for Large Enterprises and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum.

Read more about Acquire

Avochato

4.7
(129)

SMS texting and live chat for sales, support & ops teams

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Avochato is available for Large Enterprises and offers the following support options: Phone Support, Email/Help Desk, Chat, 24/7 (Live rep).

Read more about Avochato

HelpCrunch

4.8
(172)

Customer Communication tool for Support, Marketing & Sales

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HelpCrunch is available for Large Enterprises and offers the following support options: Knowledge Base, FAQs/Forum, Chat, Email/Help Desk.

Read more about HelpCrunch

Birdeye

4.7
(379)

Experience Marketing Platform

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Birdeye is available for Large Enterprises and offers the following support options: 24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat.

Read more about Birdeye

Pipedrive

4.6
(2,3k)

CRM built by salespeople, for salespeople

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Pipedrive is available for Large Enterprises and offers the following support options: Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat.

Read more about Pipedrive

LiveChat

4.7
(1,1k)

Premium Customer Service Software for Live Chat & Help Desk

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LiveChat is available for Large Enterprises and offers the following support options: FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support.

Read more about LiveChat

Front

4.5
(204)

Email management software and shared inbox for teams

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Front is available for Large Enterprises and offers the following support options: Email/Help Desk, FAQs/Forum, Phone Support, Knowledge Base, Chat.

Read more about Front

Userbot

5.0
(2)

Conversational AI platform for handling customer queries

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Userbot is available for Large Enterprises and offers the following support options: Email/Help Desk, Chat, Knowledge Base.

Read more about Userbot

HelpOnClick

4.6
(10)

Live Chat Software and Virtual agent for SMBs

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HelpOnClick is available for Large Enterprises and offers the following support options: Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep).

Read more about HelpOnClick

BirdSeed

4.6
(15)

All-in-one Website Visitor Engagement Tool

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BirdSeed is available for Large Enterprises and offers the following support options: FAQs/Forum, Email/Help Desk, Phone Support, Chat, Knowledge Base.

Read more about BirdSeed

HubSpot Service Hub

4.4
(112)

Cloud-based customer service solution for firms of all sizes

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HubSpot Service Hub is available for Large Enterprises and offers the following support options: Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat.

Read more about HubSpot Service Hub

LiveHelpNow

4.6
(70)

Help desk and live chat solution for customer service

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LiveHelpNow is available for Large Enterprises and offers the following support options: 24/7 (Live rep), Knowledge Base, Chat, Phone Support, Email/Help Desk.

Read more about LiveHelpNow

TruChat

5.0
(2)

Natural language processing powered chatbot + live chat

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TruChat is available for Large Enterprises and offers the following support options: Email/Help Desk, Chat, Phone Support.

Read more about TruChat

ngDesk

4.5
(11)

Ticket management for customer service and support teams

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ngDesk is available for Large Enterprises and offers the following support options: Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum.

Read more about ngDesk

Smartsupp

4.7
(253)

Smartsupp is Free Live Chat with visitor recording

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Smartsupp is available for Large Enterprises and offers the following support options: Email/Help Desk, Chat, Knowledge Base, FAQs/Forum.

Read more about Smartsupp

Bitrix24

4.0
(458)

100% free CRM, collaboration and communication tool suite

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Bitrix24 is available for Large Enterprises and offers the following support options: FAQs/Forum, Email/Help Desk, Knowledge Base, Chat, 24/7 (Live rep).

Read more about Bitrix24

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