Samsara Pricing, Features, Reviews & Comparison of Alternatives

Samsara

All-in-one fleet operations management platform

4.39/5 (176 reviews)

Samsara overview

What is Samsara?

Samsara is a fleet operations management platform designed to help various industries including transportation, logistics and construction streamline fleet operations with features like GPS fleet tracking, ELD compliance, routing and dispatch, documents, reporting and alerts, and more. Live GPS tracking shows where vehicles are in real time, helping users share accurate ETAs with customers. Reporting tools enable users to plan more efficient routes, while integrated dash cams, driver safety scores, and automatic alerts for speeding, idling, and geofences help users protect their business and assets. Samsara is an FMCSA-approved ELD solution.

Samsara works with all types of vehicles, from cars and buses to trucks and specialized vehicles, allowing a single dashboard to unify the management of these mixed fleets and mobile assets. Distracted driving detection, automatic incident upload and in-cab voice coaching tools serve to enhance fleet safety, while two-way messaging helps users streamline fleet communication. Samsara enables users to capture documents in real time by taking photos of items such as delivery and fuel receipts. Users have quick access to these documents, as well as other notes and relevant fleet data. Samsara supports paperless DVIRs, allowing users to carry out pre- and post- trip vehicle inspections and walkarounds via any mobile device. Other key features include usage-based maintenance, automatic historical logs, trailer tracking, open REST APIs, and more.
www.samsara.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, Europe, Germany, Mexico, United Kingdom

Supported languages

English, Dutch, French, German, Italian, Spanish
Samsara screenshot: GPS fleet tracking technology allows users to see exactly where their vehicles are on the mapDemo - Samsara for FleetsSamsara screenshot: Set up alerts for safety, maintenance, location, and critical conditionsSamsara screenshot: Generate efficiency reports for fuel consumption, utilization, route performance, and driver behaviorSamsara screenshot: Monitor specialized equipment like reefers, snow plows, and streets sweepersSamsara screenshot: Review collisions, near-misses, and distracted driving events with HD footage

Samsara reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.2
  4.4
  4.4
L. Houston Smith

Samsara is an excellent Fleet Management software

Used daily for 6-12 months
Reviewed 2019-09-10
Review Source: Capterra

I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

Pros
I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

Cons
The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tate Freundlich

The smart, do everything, connected vehicle solution.

Used daily for 1-2 years
Reviewed 2019-12-28
Review Source: Capterra

Samsara has been a great tool not only in organizing and managing out vehicles and assets, but has allowed us to successfully defend against false claims. Samsara is such a value additive software, that it dampens my frustration with the many bugs and problems evident in rushed development and poor testing for certain features. I honestly can not say this for any other software I use.

Pros
Everything you need is included, and in one place. Fleet tracking, cameras, HOS, safety, performance, and dispatch tools all live in one place. Additionally, the team is very responsive in creating one-off or custom integrations should you need them.

Cons
The cameras, the logic by which they record, and the dashboard for viewing them could use some work. You're unable to retrieve segments more than 60 seconds in length at any one period of time. They offer a "hyperlapse" mode, but I find this to be a useless gimmick as the compression effectively omits frames making it difficult to identify incident times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anthony Serrano

Samsara Commited Fraud Against Our Company

Used daily for 2+ years
Reviewed 2019-08-10
Review Source: Capterra

I was a customer of Samsara for over 2 years. After believing Samsara was a good company I referred other companies, also due to the referral incentives pushed by their sales associates. I referred a fleet over to Samsara after some time Samsara stop receiving payment from the referred company they decided to take money from my card on file monthly for that referred companies bill. I was unaware when it started thinking it was my monthly payment for my fleet of truck until one day I was looking through bank statements and noticed multiple payments being pulled monthly from Samsara. I immediately contacted their accounting department and was given the run around for nearly two months. After sometime a rep called me and basically said it was a mistake that must of been my fault and they will not be refunding over 3,000.00 that was deducted throughout nearly a year. I tried to reason with them as being a long time customer that they can pay me back slowly or work out some type of repayment and I was basically told they will not reimburse any of my money taken. I am taken the proper steps now to ensure I am reimbursed by Samsara since they were illegally pulling payments from my account for another trucking company's bill. I am also leaving this comment to make other customers aware of the shady business being performed behind closed doors.

Pros
I have no Pros after there was continuous issues throughout the time I was locked into my contract.

Cons
Read my overall experience worst experience ever!!!

Response from Samsara


We appreciate your feedback and we're so sorry to hear about your disappointing experience. We've informed our Finance team about your situation as we always want to give our customers the best experience possible.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Kristina Gerber

Samsara Software Review

Used daily for 6-12 months
Reviewed 2020-02-06
Review Source: Capterra

Our experience with Samsara has been very positive. The customer service has been extremely responsive when I've had a question or concern to help me resolve the issue.

Pros
This software provides everything we needed in a GPS company fleet tracking software. It allows me to check in and see where my employees are, but it also keeps track of things for the vans that I don't know how else to keep track of. We have it set up to tell me when the vehicle needs maintenance including oil changes. This has been SO nice! The camera features has actually helped significantly when a company vehicle has been in an accident to show to the police and see what really happened.

Cons
The thing I like the least about the software is I wish I had the ability to edit the vehicle and the driver driving the vehicle on the same page at the same time. Instead, I have to go into the drivers page and then go to a different section entirely to edit anything for the vehicle information. With having to switch back and forth, I sometimes get a little lost and it takes clicking around a lot before I figure it out.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Erika Smith

Easy ELD program

Used daily for 1-2 years
Reviewed 2019-09-10
Review Source: Capterra

We analyzed about six ELD programs before making the decision to go with Samsara. It has been an easy transition from paper log books to ELD for most of our drivers. The additional data we get on the truck performance is invaluable. We have been able to extract information to improve business performance over many categories. In addition, Samsara support has always been very quick to address our concerns or fix issues we find.

Pros
This program offers a lot of features and has allowed us to extract data that our small company did not previously have easy access to. Managing HOS, fuel usage, IFTA and more are easier now that we use Samsara. In addition, it is easy to use and even our least tech-savvy drivers have been able to use it without issue.

Cons
There are a lot of tweaks to the system on a regular basis, which sometimes affects the interface of the product. This confuses some of our drivers and is difficult to keep up with for those without much technical/computer knowledge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Samsara pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact Samsara for pricing information.

Samsara features

API
Activity Dashboard
Dispatch Management
GPS
Location Tracking
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Route Optimization

Automatic Notifications (42 other apps)
Billing & Invoicing (44 other apps)
Data Import/Export (37 other apps)
Delivery Tracking (57 other apps)
Email Notifications (37 other apps)
Order Management (46 other apps)
Real Time Data (38 other apps)
Shipping Management (64 other apps)
Status Tracking (50 other apps)
Third Party Integration (48 other apps)
Transportation Management (42 other apps)

Videos and tutorials

Additional information for Samsara

Key features of Samsara

  • Centralized record-keeping
  • Digital signatures
  • Dispatch management
  • Distracted driving detection
  • Driver management
  • ELD compliance
  • Emergency dispatch
  • Fault code monitoring
  • Fleet/equipment management
  • Fuel card management
  • Fuel management
  • GPS tracking
  • Geofence alerts
  • Historical performance analysis
  • Hours of service management
  • In-cab voice coaching
  • Incident reporting
  • Log tracking & certification
  • Maintenance history
  • Maintenance management
  • Maintenance tracking
  • Mileage tracking
  • Paperless DVIRs
  • Quotes/estimates
  • Real time alerts
  • Real-time GPS tracking
  • Reefer monitoring
  • Safety scorecards
  • Scheduling
  • TMS, payroll, GIS integrations
  • Theft detection
  • Trailer tracking
  • Trip histories
  • Trip logs
  • Two-way messaging
  • Two-way reefer control
  • Usage-based maintenance
  • Utilization reporting
  • VIN lookup
  • Vehicle information
  • Vehicle management
  • Vehicle tracking
  • Wifi hotspot
View All Features

Benefits

• Native iOS and Android apps allow users to carry out driver-vehicle reporting (DVIR) on the go via mobile devices.

• Samsara supports usage-based maintenance, allowing users to schedule preventative maintenance based on time, actual mileage, or engine hours extending vehicle and asset lifetimes.

• Automated, customizable alerts notify mechanics immediately when any vehicle faults are detected.

• Gain visibility into fleet and driver performance with Samsara’s reporting tools on fuel efficiency and vehicle health, activity and driver behavior, and more.

• TMS (transportation management system), payroll and GIS (geographic information system) integrations, along with open REST API access, serves to streamline the user’s workflow.