Samsara Pricing, Features, Reviews & Alternatives

Samsara

All-in-one fleet operations management platform

4.29/5 (210 reviews)

Samsara overview

What is Samsara?

Samsara is a fleet operations management platform designed to help various industries including transportation, logistics and construction streamline fleet operations with features like GPS fleet tracking, ELD compliance, routing and dispatch, documents, reporting and alerts, and more. Live GPS tracking shows where vehicles are in real time, helping users share accurate ETAs with customers. Reporting tools enable users to plan more efficient routes, while integrated dash cams, driver safety scores, and automatic alerts for speeding, idling, and geofences help users protect their business and assets. Samsara is an FMCSA-approved ELD solution.

Samsara works with all types of vehicles, from cars and buses to trucks and specialized vehicles, allowing a single dashboard to unify the management of these mixed fleets and mobile assets. Distracted driving detection, automatic incident upload and in-cab voice coaching tools serve to enhance fleet safety, while two-way messaging helps users streamline fleet communication. Samsara enables users to capture documents in real time by taking photos of items such as delivery and fuel receipts. Users have quick access to these documents, as well as other notes and relevant fleet data. Samsara supports paperless DVIRs, allowing users to carry out pre- and post- trip vehicle inspections and walkarounds via any mobile device. Other key features include usage-based maintenance, automatic historical logs, trailer tracking, open REST APIs, and more.
www.samsara.com

Pricing

Pricing options
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Germany, Mexico, United Kingdom

Supported languages

B@47aee231
Samsara screenshot: GPS fleet tracking technology allows users to see exactly where their vehicles are on the mapSamsara Short   Seamless Onboarding with Site VisibilitySamsara screenshot: Set up alerts for safety, maintenance, location, and critical conditionsSamsara screenshot: Generate efficiency reports for fuel consumption, utilization, route performance, and driver behaviorSamsara screenshot: Monitor specialized equipment like reefers, snow plows, and streets sweepersSamsara screenshot: Review collisions, near-misses, and distracted driving events with HD footageSamsara screenshot: Desktop and Mobile ViewSamsara screenshot: Add a CameraSamsara screenshot: ONeal Clothing Detection 2Samsara screenshot: LW OverheadSamsara screenshot: SC21 Bullet AngledSamsara screenshot: Family Product ShotStreamline Incident Investigation with Site VisibilityDemo - Samsara for Fleets

Samsara user reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.1
  4.3
  4.2
L. Houston S.

Samsara is an excellent Fleet Management software

Used daily for 6-12 months
Reviewed 2019-09-10
Review Source: Capterra

I am pleased with Samsara overall. It has shown us how to take our business to the next level. As we've evolved, our requirements of Samsara have as well. Although Samsara could not anticipate this, I am eager to give helpful insight on how to help Samsara go even further!

Pros
I enjoy having the insight that it provides us. Literally, with what I can see on the road, and all of the back-end data it can provide us. Samsara helps us remain compliant in our industry. So its routing functions are a leading example of what vehicle tracking should look like. Lastly, the driver app is what comes in the clutch to wrap it all up. Our staff finds the app very intuitive, simple, and it rarely faults. It is official and its documents function help us log valuable information that we turn into presentable data!

Cons
The system is buggy, and I find myself having to call in every so often to inquire about why I'm not seeing certain stats or images on my vehicles from their dashcams. The Driver app sometimes force quits and will sometimes refuse my drivers to log information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Nicholas S.

Samsara Review

Used daily for 2+ years
Reviewed 2020-09-22
Review Source: Capterra

The total experience has been far superior to any of the other ELD or GPS companies we've worked with in the past.

Pros
Customer fueled app and software updates.

Cons
The company is growing so fast that you lose grasp of your initial contact people to newer roles and have to revert back to their support email. Responses are still handled in a more than sufficient time frame though so it hasn't been a real issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Hector P.

Excellent product

Used daily for 1-2 years
Reviewed 2021-04-27
Review Source: Capterra

Excellent product, living up to expectations so far.

Pros
Easy for the drivers to use, dispatchers have accurate and timely information on vehicle and driver sports status.

Cons
Very frequent updating, tablets need to be restarted every time causing a slight delay in the drivers ability to start or continue their day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Michael N.

Many advertised features do not work, Proof of Delivery integration has issues.

Used daily for 1-2 years
Reviewed 2020-09-29
Review Source: Software Advice

After spending over $20k in API design to facilitate routing and Proof of Delivery integration we find that Samsara has sold us a bill of goods that does not work and now I am stuck with it. You get a lot of lip service on how sorry they are for all the problems, but no solutions. The first level support folks are very nice but have no ability to assist with complex issues, they refer the case to the next level support and that is when it just stops... no follow up and never any real time assistance.

Pros
The cameras and harsh event capture work good...sometimes.

Cons
Proof of Delivery integration in the driver app does not always capture the signed document, this creates huge issues for us and our drivers have to return to the sites and get a paper copy signed. Have had open support case for months and get no follow up. If you open a case in their system it gets ignored. If they do reply at all, it will be days later and generally it is to ask for more screenshots from the driver app in the phones and dashboard...when you send them in, you get no follow up. API integration is spotty at best, API support is non-existent. Routing function is terrible and adjustments made to a route are not updated. We were told how awesome the distracted driving worked and the website shows a driver looking at his phone and an alert showing up... that feature does not work for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

Minimize review

Hillary L.

Complete package for GPS and DOT compliance

Used daily for 6-12 months
Reviewed 2021-01-05
Review Source: Capterra

It's really nice that Samsara GPS pings frequently. This means you can watch vehicles moving in real time, which is great for updating VIP clients. The DOT compliance portion completes the GPS services.

Pros
It's great having GPS, driver logs and vehicle inspections in one place. Our team uses GPS daily to keep on top of trips in progress for our chauffeur service. We do have vehicles that are under FMCSA jurisdiction, so we need to keep detailed driver logs and vehicle maintenance files, which are all done through Samsara as well, making things easier.

Cons
Unlike our last GPS service, you're not able to drop a pin to get a time when a vehicle was at a certain location. This is a bit of a nuisance and you have to guess.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Samsara pricing

Pricing options
Free trial
View Pricing Plans

Contact Samsara for pricing information.

Samsara features

API
Activity Dashboard
Alerts/Notifications
Dispatch Management
GPS
Location Tracking
Real Time Monitoring
Reporting & Statistics
Route Management
Route Optimization
Routing
Scheduling
Shipment Tracking
Third Party Integrations

Billing & Invoicing (97 other apps)
Delivery Tracking (96 other apps)
Order Management (119 other apps)
Shipping Management (115 other apps)
Status Tracking (105 other apps)
Transportation Management (105 other apps)

Videos and tutorials

Additional information for Samsara

Key features of Samsara

  • Centralized record-keeping
  • Digital signatures
  • Dispatch management
  • Distracted driving detection
  • Driver management
  • ELD compliance
  • Emergency dispatch
  • Fault code monitoring
  • Fleet/equipment management
  • Fuel card management
  • Fuel management
  • GPS tracking
  • Geofence alerts
  • Historical performance analysis
  • Hours of service management
  • In-cab voice coaching
  • Incident reporting
  • Log tracking & certification
  • Maintenance history
  • Maintenance management
  • Maintenance tracking
  • Mileage tracking
  • Paperless DVIRs
  • Quotes/estimates
  • Real time alerts
  • Real-time GPS tracking
  • Reefer monitoring
  • Safety scorecards
  • Scheduling
  • TMS, payroll, GIS integrations
  • Theft detection
  • Trailer tracking
  • Trip histories
  • Trip logs
  • Two-way messaging
  • Two-way reefer control
  • Usage-based maintenance
  • Utilization reporting
  • VIN lookup
  • Vehicle information
  • Vehicle management
  • Vehicle tracking
  • Wifi hotspot
View All Features

Benefits

• Native iOS and Android apps allow users to carry out driver-vehicle reporting (DVIR) on the go via mobile devices.

• Samsara supports usage-based maintenance, allowing users to schedule preventative maintenance based on time, actual mileage, or engine hours extending vehicle and asset lifetimes.

• Automated, customizable alerts notify mechanics immediately when any vehicle faults are detected.

• Gain visibility into fleet and driver performance with Samsara’s reporting tools on fuel efficiency and vehicle health, activity and driver behavior, and more.

• TMS (transportation management system), payroll and GIS (geographic information system) integrations, along with open REST API access, serves to streamline the user’s workflow.