Miva Pricing Plan & Cost Guide

Miva

Ecommerce platform for B2B, B2C & DTC

4.77/5 (82 reviews)

Miva Pricing

Pricing model: Subscription

Miva employs a revenue-based pricing model, which ensures that merchants are only paying for what powers their success. The Miva platform is best suited to growing mid-size and enterprise merchants that have complex business needs and are making (or planning to make) $1 million or more in annual online revenue. Contact Miva to receive a custom quote.

Competitors Pricing

Wix

Starting from: 4.50/month
Pricing model: Free, Subscription

Salsify

Pricing model: Subscription
Free Trial: Available

Amilia

Starting from: 99.00/month
Pricing model: Subscription
Free Trial: Available

BigCommerce

Starting from: 29.95/month
Pricing model: Subscription
Free Trial: Available

eDesk

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Miva Pricing Reviews

Pros

  • As always, he is very helpful and courteous. The conversion to Miva 5.5 was painless with everyone's help and I am very glad it has been done.Carol P.Read the full review
  • I have been using Miva Merchant for over ten years and I want to say how happy I am with the program, the support, and the consistency of excellent customer service.Dottie M.Read the full review
  • Nick was one of the most professional, helpful, knowledgeable and friendly support techs I have ever had the pleasure to work with. I hope I get to work with Nick again in the future.Yvonne S.Read the full review

Cons

  • Shopify is deceptive because it advertises low monthly costs to host your business. These fees are just the tip of the iceberg though.Mike R.Read the full review
  • The most frustrating part of miva store is the customization of pages.denise b.Read the full review
  • So our images did not blend well with one another which threw the whole design off. The SEO fields are weak.dalia m.Read the full review
94%
recommended this to a friend or a colleague

13 reviewers had the following to say about Miva's pricing:

Todd G.

Very Happy Customer

Used daily for 2+ years
Reviewed 2019-12-09
Review Source: Capterra

Pros
Miva has been by my side over the last ten years of my e-commerce journey. The product allows me to customize and run my site in the way I want, and the support I receive when needed solves all problems that I may face in using the software.

Cons
There are some minor features I would like to see implemented that some competing products have. But overall, the software and the hosting is a good value for cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Miva's customer service gets 5 stars!

Used weekly for 6-12 months
Reviewed 2018-05-16
Review Source: Capterra

Pros
I have had a few issues and they are great at responding and following up to my and my team's requests. We are able to add a lot of customizations to our shopping cart and all these integrations are included within our package. Best of all, there has never been any extra charges.

Cons
The overall price is a bit high amongst its competitors. You get what you pay for. Also wish the analytics were more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anonymous

Pretty powerful eCommerce tool with some learning curve. Bit pricey for small business owners.

Used weekly for 1-2 years
Reviewed 2018-03-09
Review Source: Capterra

Pretty nice set of features that cover a broad range of business needs for eCommerce.

Pros
Impressive list of functionality, especially in the introductory pricing packages. It takes a bit of time to learn how to use it from the administrator's perspective but has quite a bit to offer in terms of features and functionality, including B2B capabilities.

Cons
The pricing model could use a little review and the ability to use it for a trial period is not very inviting and too limiting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Devin H.

Miva Merchant's new pricing model will be their demise.

Reviewed 2015-12-03
Review Source: Capterra

Miva recently changed their pricing model which is now based off gross sales. This is an awful way to do it, since all company's margins are different. Some might have a 50% margin while others may have 5% or 10%. Plans range from $79.99 a month (for up to $100,000 gross sales a year) to $1500 a month (for $1,000,000 gross sales a year). This is really bad and expensive. Our company grosses a little over a million, but our profit margin is just over 10%. That means we are making 100k in profit (before overhead and other costs) and paying Miva 18k of it. How terrible is that? If we stayed with Miva we would most likely lose money overall after all the bills are paid. We will be leaving Miva and suggest others do as well.

Rating breakdown

Ease of use
Customer support

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Mike R.

Tried Shopify, Returning to Miva

Used daily for 2+ years
Reviewed 2021-01-26
Review Source: Capterra

I have hosted my business with Miva for over 20 years. Several years ago, I had a Magento site developed with the intention of switching platforms, but pulled the plug after seeing how slow Magento websites loaded. I just had a Shopify site developed, with the intention of switching platforms, and saving on the monthly fee that Miva charges. Shopify is deceptive because it advertises low monthly costs to host your business. These fees are just the tip of the iceberg though. Shopify has very little inherent functionality, and to build a high functioning website requires monthly subscriptions to dozens of apps. These monthly app fees add up quickly, making the cost much higher than Miva. Miva includes very sophisticated software that doesn't require monthly subscriptions, and while the cost is still high, it is much lower than a shopify site. I never appreciated the tech support that Miva offers until I tried to get ahold of Shopify tech support. BIG difference! Shopify does not offer phone in support, and their ability to assist is delayed through complicated forms that you must fill out, then a long wait for a low level tech to reply. Miva offers phone in support, and the turn around for an issue is quickly resolved.

Pros
Miva has impressive tech support, and includes features that Shopify requires monthly subscriptions for. Additionally, Miva let's you choose a credit card processor, which can potentially save you a ton of money vs. Shopify, which requires you to use their processor.

Cons
In order to receive a lower cost subscription for Miva, I had to sign a 3 year contract.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Tamara B.

Miva Merchant Support

Used daily for 2+ years
Reviewed 2016-08-12
Review Source: Capterra

We have been using Miva Shopping chart for over a decade but just recently started using them as our webhost. We have been very pleased with their support team. The team is attentive and knowledgeable. They work quickly to resolve issues . This fact is very important to small internet store owners.

Pros
Miva's ability to sync with QB's and ShipWorks is a valued feature. We just could not process our orders as efficiently without it.

Cons
It has been a challenge to get accustomed to each new upgrade. Each one comes with it's own learning curve and it can be time consuming for small business owners to understand. That said, the upgrade from Miva 5.5 to 9 was seamless.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John G.

Excellent tech support

Used daily for 2+ years
Reviewed 2019-11-04
Review Source: Capterra

The reason I stay with Miva is the EXCELLENT tech support. It's professional, capable, and patient. I've dealt with [SENSITIVE CONTENT HIDDEN] in the past and found here truly excellent. One of the reasons I stay with Miva

Pros
Software works and if not, customer support will help make it work

Cons
Frequent dfficulty in logging in requiring a call to tech support Too expensive for a small site like mine

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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dalia m.

Do not waste your money

Reviewed 2015-08-25
Review Source: Capterra

we had been Miva users since Miva4 and recently upgraded to Miva9. It was a disaster in so many ways. I had to pay a license for each of our staff of $50 per month called a seat license. So if 3 people work on your store concurrently during the day - shipping, customer service, admin-- that is $150 per month additional. Then there is the limit on band width. The more visits, the more you pay. If you have large images as we do, the bandwidth goes up as does your monthly fee. In today's world an commerce platform should not cost this much for what you are getting. Now for the image manipulation by Miva. They have this weird algorithm of resizing images and it does not necessarily fit within the scope of the product page. So our images did not blend well with one another which threw the whole design off. The SEO fields are weak. The categories are confusing to work with. We finally gave up on miva9 and went with another platform. Almost forget, their technical support is almost non existent. Took 3 days for an answer via email and you can never get through on the phone. Since leaving miva9 I have tried 2 other eccomerce platforms and their prices and performance have been superior to miva9.

Rating breakdown

Ease of use
Customer support

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Colin M.

We have been with Miva since 2002. The cart and support have always been excellent.

Used daily for 2+ years
Reviewed 2017-06-30
Review Source: Capterra

An effective website shopping cart with 100% uptime that is intuitive and easy to use.

Pros
Miva is easy to use and flexible. Every time we have upgraded we have looked hard to see if there was something better value for money and did not find anything. Uptime on our cart has been very close to 100% and if we run into a problem the support staff are quick and very helpful.

Cons
I would like free, recovery of the abandoned, post-input, customer information URLs, containing the customer email and other information (just before shipping and payment method selection). Followed by an automatic promotion, module. Nobody else has this either

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jason B.

Incredible Ecommerce Tool

Used daily for 2+ years
Reviewed 2018-05-31
Review Source: Capterra

It's incredibly easy to use. I always suggest new stores to use Miva whenever possible.

Pros
Miva is very easy to work with for any online marketer or ecommerce professional. I have worked with them for complex websites and they were able to handle very large sites and very complex rules with no issues.

Cons
Getting any third party to integrate with Miva is usually pretty expensive. Other ecommerce platforms like Magento and Shopify have simple apps for integration. The bigger Miva gets, the more this issue will go away. I just wish it would happen now! Integration fees a lot of the time are way too much and make it difficult to add new functionality to my website.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aaron S.

Hosting Services

Reviewed 2013-12-22
Review Source: Capterra

Although I don't use Miva Merchant as a shopping cart specifically, we do use them as a hosting service. Gene Montgomery was overwhelmingly supportive and helpful in addressing issues that occurred with our site. He was persistent, fact oriented, and worked to resolve the issue, and kept me calm. He addressed an outage that was costing us money every day, and if he's typical of the support provided by Miva, I'd recommend them for hosting every day.

Rating breakdown

Customer support

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Greg F.

Miva is a great service

Reviewed 2014-10-30
Review Source: Capterra

I've been using Miva for over 10 years, it's been a great in all that time. They have changed with the times and upgrades have been seamless. In the rare instantces that I have needed tech support, they have always been very responsive and helpful. Chris in particular has been super helpful with a recent problem I had when my card processor changed a number of security settings. They might cost a little more than some other services, but I think it's worth it.

Rating breakdown

Ease of use
Customer support

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Candy F.

Happie is FANTASTIC!

Reviewed 2015-06-03
Review Source: Capterra

I had an issue with the Coupon Code showing on our Order Confirmation Email and no one seemed to be able to address or resolve the issue. After much research and anxiety, I submitted a support ticket to Miva and was delighted with the energy of Happie. For 2 days we communicated back and fourth to resolve the issue. Some had told me that this couldn't be accomplished without special coding (cost extra from our design team) but it just didn't make sense. Happie was very willing to work closely with me to resolve this issue and she did. Can't begin to tell you how valuable Happie is...a keeper!! Hope I get to work with Happie again...

Rating breakdown

Ease of use
Customer support

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