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ClickDesk

Live chat for customer support

Table of Contents

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ClickDesk - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

ClickDesk overview

What is ClickDesk?

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

ClickDesk is cloud-based; not needing users to download or install any software. Agents receive chats on their favorite IM such as Skype and Google Talk.The built-in voice chat functionality allows visitors to call businesses through browser phone, Skype or the local access numbers available in 40 countries.

The ClickDesk interface also includes a social toolbar, enabling users to Tweet or like a Facebook page right from the chat window. ClickDesk recently launched an easy-to-use Help desk feature for businesses to efficiently manage support e-mails and offline chat messages; making it a complete multi-channel communication solution.

Starting price

14.99flat rate /
per month

Alternatives

with better value for money

ClickDesk’s user interface

Ease of use rating:

3.4

(21)

ClickDesk pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(6)

3-4(9)

5(6)

What do users say about ClickDesk?

Everything, no or really bad customer service, none of the phone numbers are working, double charged my card several times and stopped communicating.

Select to learn more

Who uses ClickDesk?

Based on 21 verified user reviews.

Company size

- Not enough reviews

Small Businesses

Midsize Businesses

Enterprises

Top industries

Leisure, Travel & Tourism

Health, Wellness and Fitness

Sporting Goods

Use cases

Live Chat

Customer Support

Customer Service

Customer Satisfaction

Help Desk

ClickDesk's key features

Most critical features, based on insights from ClickDesk users:

Transfers/Routing

1.0

(1)

Mobile access

1.0

(1)

Support ticket management

1.0

(1)

Chat/Messaging

1.0

(1)

All ClickDesk features

Features rating:

3.6

(21)

Access controls/permissions

(0)

Activity tracking

(0)

API

(0)

Autoresponders

(0)

Call reporting

(0)

Chat/Messaging

1.0

(1)

Collaboration tools

(0)

Computer telephony integration

(0)

Customer communication

(0)

Customer experience management

(0)

Customizable forms

(0)

Customizable templates

(0)

Data import/export

(0)

Email management

1.0

(1)

Geotargeting

(0)

Help desk management

(0)

Interaction tracking

(0)

Knowledge base management

(0)

Live chat

(0)

Macros/Templated responses

(0)

Mobile access

1.0

(1)

Mobile app

(0)

Performance metrics

(0)

Prioritization

(0)

Proactive chat

1.0

(1)

Real-Time chat

(0)

Real-Time data

(0)

Reporting/Analytics

1.0

(1)

Role-Based permissions

(0)

Search/Filter

(0)

Social media integration

(0)

Support ticket management

1.0

(1)

Surveys & feedback

(0)

Tagging

(0)

Third-Party integrations

(0)

Ticket management

(0)

Transfers/Routing

1.0

(1)

Video chat

(0)

Video conferencing

(0)

Widgets

(0)

ClickDesk alternatives

ClickDesk

3.4

(21)

Starting from

14.99

Per month

Free trial

Free version

Ease of Use

3.5

Features

3.6

Value for Money

3.1

Customer Support

3.1

Freshdesk

4.5

(3.4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

LiveAgent

4.7

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.7

Zendesk Suite

4.4

(4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

ClickDesk pricing

Value for money rating:

3.1

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free

0.00

Features included:

30 Chats While Handling 25 Tickets
Audio Calling
Localization of Chat Widget and Customizable Basic Settings

Lite

14.99

Per month

Features included:

99.5% Uptime & SSL Security
Chat History of up to 3 Months
Chat Transfer and Groups
Live Chat Analytics of Up to 150 Visitors
Unlimited Chats
Up to 100 Tickets
Widget Customization

Pro

24.99

Per month

Features included:

99.95 % Uptime & SSL Security
Chat Conferencing
Chat History of up to 6 Months
CRM Integration
CRM Integration and API
Developer API
Live Chat Analytics of Up to 300 Visitors
Phone Support
Post Chat Survey
Reports and History
Up to 500 Tickets
Video Chat

Enterprise

39.99

Per month

Features included:

Analytics
Chat History
CRM Integration
Dedicated Account Manager
Developer API
Live Chat Analytics of Unlimited Visitors
Phone Support
Queuing
Unlimited Domains
Unlimited Tickets
White Label
Widget Custom CSS

User opinions about ClickDesk price and value

Value for money rating:

3.1

(21)

To see what individual users think of ClickDesk's price and value, check out the review snippets below.

“We have a filed a complaint with the Better Business Bureau (BBB) to get our refund from ClickDesk.”

Robert M.

mgr

“Everything, no or really bad customer service, none of the phone numbers are working, double charged my card several times and stopped communicating.”

Samuel W.

Director of E-Commerce