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Microsoft Teams
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Chat-based workspace in Office 365
Table of Contents
Microsoft Teams - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Microsoft Teams overview


Based on 10833 verified user reviews
What is Microsoft Teams?
Microsoft Teams is a meeting solution with key features that include two-way audio and video, real-time screen-sharing, real-time chat, video conferencing, mobile access, and more.
Who uses Microsoft Teams?
Reviews for Microsoft Teams come from a wide variety of industries, including Information Technology and Services (11% of reviewers), Computer Software (7%), and Education Management (5%). The most frequent use case for Microsoft Teams cited by reviewers is meetings (76% of reviewers).
What do users say about Microsoft Teams pricing?
Most reviewers indicate that Microsoft Teams offers good value for money, especially for Microsoft 365 users, and they appreciate the robust free version. However, some users report high upgrade costs and resource demands, particularly for small businesses.
What are the most popular integrations for Microsoft Teams?
The Microsoft Teams integrations most frequently cited by reviewers are: Microsoft Excel (a spreadsheet product rated 4.7 out of 5 for its integration with Microsoft Teams), Microsoft SharePoint (a document management product, 4.5), and Microsoft Word (a document generation product, 4.7).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Navigation
Connectivity
Collaboration
Stability
Authorization
Resourceuse
Microsoft Teams’s user interface
Microsoft Teams pros, cons and reviews insights


To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.4
Customer support
4.2
Reviews sentiment
What do users say about Microsoft Teams?
Reviewers indicate Microsoft Teams is valued for facilitating virtual meetings, real-time chat, and team collaboration, with features like screen sharing, document editing, and seamless integration with Office 365 apps. They appreciate its ability to organize groups, channels, and tasks, making remote work and project management more efficient, especially for organizations already using Microsoft products.
Users report that while Teams offers robust security, access controls, and advanced video conferencing, some find the interface complex and encounter bugs or performance issues. They mention occasional difficulties with navigation, account switching, and compatibility, but recognize its broad functionality and integration capabilities.
Select to learn more
Who uses Microsoft Teams?
Based on 10,833 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Microsoft Teams's key features
GetApp's analysis of 1,859 verified user reviews collected between July 2021 and January 2025 identifies Microsoft Teams' most critical features and summarizes user sentiment about those features.
Reviewers appreciate Microsoft Teams' Two Way Audio & Video capabilities for their high quality and reliability. They highlight the refined and clear audio, professional video quality, and useful capabilities like background customization and noise cancellation. Users report seamless communication during remote work, with minimal lag and no distortions. They find this aspect essential for remote collaboration, noting its effectiveness in maintaining productivity and engagement during meetings. However, some mention that it can consume significant bandwidth and occasionally face connectivity issues with external audio devices. Of the 274 Microsoft Teams users who gave detailed accounts of their use of Two Way Audio & Video, 98% rated this feature as important or highly important.

Ria S.
Quality and Digital Assurance Lead

Talukanyani M.
Junior Project Manager
Reviewers highlight the Real Time Screen Sharing in Microsoft Teams as a valuable tool for remote collaboration. They appreciate the ability to share specific applications or entire screens without lag, enhancing training sessions and troubleshooting. Users find it easy to start a screen sharing session and value capabilities like sharing computer sound and allowing others to annotate. Some note the lack of options to share only a portion of the screen, which can be inconvenient for users with ultrawide monitors. Of the 351 Microsoft Teams users who gave detailed accounts of their use of Real Time Screen Sharing, 97% rated this feature as important or highly important.
See related user reviews
Tony R.
Mechanical Engineer
Noemi V.
Ingeniero en administracion de empresas
Users find the Real-Time Chat in Microsoft Teams indispensable for quick and efficient communication. They appreciate the ability to send instant messages, share files, and use emojis and GIFs to enhance interactions. Reviewers value the integration with other Microsoft apps and the presence indicators that show availability. They also mention the convenience of mobile compatibility, which allows them to stay connected on the go. However, some users experience delays in message delivery and issues with chat synchronization across devices. Of the 502 Microsoft Teams users who gave detailed accounts of their use of Real-Time Chat, 95% rated this feature as important or highly important.

See related user reviews

Edith R.
Sr Manager IT Mergers & Acquisitions
Laura W.
People Coordinator
Reviewers appreciate Microsoft Teams' Screen Sharing for its versatility and ease of use. They highlight the ability to share entire screens, specific windows, or PowerPoint presentations, which facilitates effective remote presentations and collaborations. Users value the control over shared content and the option to record sessions. They also mention the capability's reliability and its role in enhancing communication during meetings. However, some users report performance issues, such as computer slowdowns and occasional glitches during screen sharing. Of the 553 Microsoft Teams users who gave detailed accounts of their use of Screen Sharing, 94% rated this feature as important or highly important.

See related user reviews

Daniel I.
Digital Strategist
Kamal B.
Student
Reviewers find Microsoft Teams' Video Conferencing feature highly effective for remote meetings and collaboration. They appreciate the high-quality video and audio, the ability to record meetings, and the inclusion of capabilities like background blur and breakout rooms. Users highlight the ease of joining meetings from various devices and the platform's support for large meetings. They also value the integration with other Microsoft tools, which enhances productivity. However, some users report occasional connectivity and audio quality issues. Of the 535 Microsoft Teams users who gave detailed accounts of their use of Video Conferencing, 94% rated this feature as important or highly important.

See related user reviews

Jitendra B.
blogger
Prachi B.
Blog Writer
Users appreciate the Mobile Access feature of Microsoft Teams for its convenience and functionality. They highlight the ability to join meetings, chat, and share files from mobile devices, which is essential for staying connected while on the go. Reviewers find the mobile app reliable and easy to use, with capabilities like calendar management and notifications. They also mention the seamless transition between mobile and desktop versions. However, some users experience issues with notifications and synchronization between devices. Of the 562 Microsoft Teams users who gave detailed accounts of their use of Mobile Access, 89% rated this feature as important or highly important.
See related user reviews
Sean A.
Graphic Designer
Kimberly C.
Regional Sales Manager West
All Microsoft Teams features
Features rating:
Microsoft Teams awards
Microsoft Teams alternatives
Microsoft Teams pricing
Pricing plans
Pricing details:
User opinions about Microsoft Teams price and value
Value for money rating:
Of 173 reviews that provide robust commentary on Microsoft Teams's price and value, 73% mention it in a positive light.
Most reviewers indicate that Microsoft Teams offers good value for money, especially for those already using the Microsoft 365 suite, as Teams is included at no additional cost. They appreciate the wide range of features available, such as video calls, instant messaging, and integration with other Microsoft tools, which they find beneficial for business communication and collaboration. Users also value the free version, which includes essential functions like chat and meetings, and the additional storage provided by OneDrive. Some reviewers highlight that Teams helps reduce travel expenses by enabling remote work and virtual meetings.
However, some users report that the cost of Microsoft Teams can be high, particularly for small businesses or individual users who need to upgrade for additional features. They mention that the standard licensing does not include dial-in options, requiring a more expensive enterprise license. Some users also find the platform resource-intensive, which can slow down their devices. Additionally, there are concerns about the complexity of the interface and the need for a Microsoft 365 subscription, which can be costly for those on a budget. Overall, while many find Teams to be a cost-effective solution, others feel that the pricing and resource demands can be a drawback.
, and
To see what individual users think of Microsoft Teams's cost and value, check out the review excerpts below.
Microsoft Teams integrations (1,694)
Integrations rated by users
We looked at 10,833 user reviews to identify which products are mentioned as Microsoft Teams integrations and how users feel about them.
Integration rating: 4.5 (146)
“While this is not a mission-critical feature, it can be useful if it were more solidly integrated or interacted within Teams. We can create channels and groups within Teams that in turn will create SharePoint pages but they will never cross-check with the other to avoid duplicate naming. This should be addressed/looked into in future iterations of the software. ”
“Through integration with Teams, Sharepoint collaboration and document sharing can be utilized in both places. Sharepoint additional capabilities can then also enhance what exists in Teams for collaboration and data sharing/reporting.”
“Sharepoint is where we save all of our response documents and team knowledge. Without sharepoint, we would constantly be sending files back and forth and back and forth. The autosave feature of Sharepoint is a livesaver!”
“The integration is important as we use SharePoint as our document library, allowing collaboration and communication in 1 space, allowing a single point for all communication and document storing.”
“while workig on sharepoint and any document like word,excel and powerpoint, we can share easily via teams to anyone or group of people, it save our most important times during working hours.”
“We use SharePoint to house and access our files and with screenshare and ease of using these products together, we are able to have quick, efficient meetings with documents in real time.”
“SharePoint helps us review and work on documents in live-time. However, it can be unclear within the Office 365 where your documents are stored and if it's in real time.”
“It is important because it enables seamless file sharing, document management, and collaboration within Microsoft Teams, enhancing productivity and organization.”
“Our Sharepoint is connected to my departments Teams channel, which allows us to receive the updates on certain topics/projects as changes are made.”
“All firm and company files and documents can be shared directly from the secure server to private teams folders and meetings when necessary.”
“We use MS Sharepoint for all our file storage and it is critical to be able to draw on this during online meetings. ”
“This features helps the team to share any important topic, notes, video etc at one platform so everyone can view it.”
“It is important to be able to relate files and documents in any meeting or event scheduled through Ms Teams.”
“This enhances our collaboration for shared documents within departments or collaboration with third parties.”
“Another application that once we were trained to properly use has become indispensable to the team.”
“Working in and sharing documents stored in Microsoft SharePoint is easy thanks to this integration.”
“Filesharing and team spaces are well integrated between Microsoft Teams and SharePoint.”
“We needed a place for over 1000 to share specific files and streamline organization.”
“I personally don't need this, but other users do and it has been great for them”
“Teams works with SharePoint to make file sharing and storage more convenient.”
Alberto L.
Product Manager
Integration rating: 4.8 (132)
“Outlook activity notifications and Teams activity notifications are the usually the same. This is redundant, but it also ensures you will be notified. Outlook Calendar integration is also important for determining meeting availability.”
“Because it integrates the meeting calendar with teams, giving you notice at the beginning of a meeting and allowing you to see the calendars of other people, evidencing their availability.”
“Integrating Teams with Outlook allows me to easily schedule team meetings, put it on the MS Teams calendar, and automatically send notifications to my team members.”
“Outlook and Teams are like peanut butter and jelly. Sure you could work without them, but why? Its gross. This integration is seamless and incredibly useful.”
“We manage our inboxes through Outlook and scheduling calls with teams integrates seamlessly for our communication and calendar management within Outlook”
“I receive all invitations through Outlook; it's super important to me that they are automatically added and that I receive notification alerts.”
“It seems to duplicate our Outlook Calendar, and it gives notifications when someone schedules a meeting through email. This seems unnecessary”
“Having meetings automatically scheduled from Outlook to Microsoft Teams is a huge time saver and keeps me from missing meetings. ”
“Outlook is integrated to send meetings and updates. Others can also propose other meeting times through the integration.”
“iam able to move a conversation from Outlook to Teams and vice versa with just some few clicks . including attachments ”
“It is important to keep the two connected. Teams reminds you about meetings through outlook, which is very useful.”
“Because meetings appear in my calendar that way I never miss one and I can easily join from my outlook calendar.”
“This made account setup and management easier, although I wouldn't say it's a necessary or critical integration.”
“Very helpful to navigate all the other details of my job. My email, calendar, access to one drive. very useful”
“This integration will helps you to share the documents from Outlook and for online meeting notification etc”
“Calendar functions seamlessly integrate to create/view/join meetings from either application without issue”
“This is important in easily scheduling meetings and having the link built into the calendar invite.”
“It's glitchy, so less used than it could. Basically the option is there if you want to use it.”
“Super important to be able to schedule meetings and have this sync with your outlook client”
“Teams and Outlook of course have great integration. From calendar management to meetings.”

Anonymous R.
Computer Service Technician
Integration rating: 4.6 (94)
“I have used Microsoft Teams to share my Microsoft Word documents with others, so that we can collaborate on team projects. I am grateful that Microsoft Teams has a screen sharing feature, since it has made collaboration easier. Consequently, I have been able to consistently meet project deadlines.”
“For reasons stated above. Alot of documents are stored from Microsoft word and are available to multiple people. Having the most current document and notes from everyone makes for a more accurate experience for all. ”
“This enhances our collaboration for collaboration on such documents such as manuals and procedure documents that often require contribution from multiple staff who are located globally.”
“Microsoft Teams allows you to create Microsoft Word documents that allow you to quickly go from draft to final product with other on your team.”
“We used Micorsoft Word to generate our documents or edit them and then imported them into Teams without any issues or conversion problems.”
“Our RFP responses are in microsoft word, so the ability to collaborate and edit Microsoft word documents at the same time is essential”
“It helps as a preview of Word Documents inside the Microsoft Teams application which sometimes is better to have a quick overview.”
“It is a nice feature but not used as much as other applications. Sharepoint is used more for this, but nice to have.”
“If this integration wasn’t working or present, this software would fail. Fortunately the integration is rock solid!”
“I prefer to use the desktop version for creation, but teams allows me to communicate/collaborate live with others .”
“In my opinion, the whole benefit of using Teams is the native integration with other Microsoft products.”
“The Agendas of meetings held on Microsoft Teams are all created and written o Microsoft Word. ”
“Integration with Word makes sharing meeting agendas and other documents with my team easy.”
“Working on a document together allows us to finish sooner and work more effectively”
“Our system used for document creation. Legal work requires a lot of documentation.”
“Many of our documents are made in microsoft word and versions are shared in teams.”
“They are easily integrated, having access to all my files and their edition.”

Stacy-Ann B.
Student(Former Accounts Clerk)
Integration rating: 4.7 (142)
“for my team personally we keep track of our time in our projects and XL sheets but since we need to share this phone we wanna make sure you know all the changes can be tracked when we see who does what and when updates need to be made we can see who’s you know editing Microsoft teams when you upload the Excel file to eat you are able to view it in a way that you don’t edit the actual file but you create your own view so you can see what you need to see while somebody else is doing something”
“Excel is our #1 used software in the company. We have excel files for everything from quality checklists to data analysis and ERP information. Excel integrates seamlessly with 365 and we can now take those files directly into meetings / teams without having to find them in e-mails or meeting requests. ”
“For reasons stated above. Alot of data is reported on Microsoft excel and worked on by multiple people. Having the most current document and notes from everyone makes for a more accurate experience for all. ”
“integration with excel has allowed us to export requests from Microsoft Forms entered in the appropriate teams channel which can then be processed and are all integrated into an automations process”
“This is our main method of collecting process data. without this ability I would have to purchase an expensive collection software and intergrade it with all of my equipment.”
“We can easily share spreadsheets related to our meetings and this improves the collaboration for persons that contribute to the spreadsheet's information”
“Works well with certain departments. Accounting , upper management and other departments that use excel or Excel sheets that multiple user input on.”
“Excel is important to me because I do a lot of data entry and this program makes it easy to keep track of reports/records.”
“It helps as a preview of Excel inside the Microsoft Teams application which sometimes is better to have a quick overview.”
“To keep track of articles we were reviewing and writing, we used Excel in Teams to do so and it was extremely easy.”
“In my opinion, the whole benefit of using Teams is the native integration with other Microsoft products.”
“At the risk of sounding repetitive, integration with Excel is great for business meetings with my team.”
“It helps us create, edit and share spreadsheets together as a team to promote better outcomes.”
“They are easily integrated, having access to all my files and their edition.”
“Our work mainly focuses on creating and sharing excel and powerpoint sheets”
Charise L.
Senior Risk Consultant
Integration rating: 4.6 (39)
“Microsoft Power BI in Teams is very important as it allows you to integrate Power BI's powerful data visualization and analytics capabilities directly into your Microsoft Teams environment.”
“It allow us to analyze our data in order to generate insights that help us understand how our business is operating and ways to improve that.”
“Enable us to embed dashboard and reports for instant view of marketing analytics, sales performance and KPIs reports during strategy meetings”
“This integration has made it easy for us to transfer data and analyze them to get insights that help us make informed decisions.”
“Although it has errors in loading the plugin and sometimes it becomes slow, it is a good approach to a full work environment.”
“Not critical for company use, but allowed us to easily compile and share some information for a project. ”
“It has been useful to analyzing our business data to acquire insights that guide our decision making.”
“We have found it much easier to improve the performance of our business by analyzing our operations.”
“we are just starting to make use of this program I expect to need it much more in the future.”
“It allow us to analyze our project work to understand which direction we are heading.”
“We used the Power BI integration to make it easier for management to access reports.”
“In order to show the dashboard to part of the team that wasn't familiar with powerBI”
“Management indicators are needed in each work to be done, if we want to improve. ”
“Simply navigate to the relevant charts without needing to go outside of teams”
“It lets me to include all my reports (created with Powert BI) in one Teams.”
Bien C.
Systems and Service Operations Analyst IT
Integration rating: 4.6 (107)
“Whenever we have any presentation to begin, we use presentation tool which makes it way easier for everyone to see the presentation on the screen, put their thoughts, comment and speak in real time. It's like giving a presentation virtually and it's awesome because everyone are on the same page.”
“I personally don't need this, but having used it a few times it's nice to allow the integration so all users in a meeting can work on the same file as they're talking about things”
“Powerpoint is our least used microsoft tool. We only use it on occasion, but it's great to be able to present duringTeams calls!”
“I love to utilize MS PowerPoint in my Webinars and Trainings. Integrating this with Teams makes presentations go smoothly.”
“This is the best way for us to be able to share presentations in real time with anyone in a meeting that isn't on site.”
“This enhances our collaboration for presentation documents for presenations or collaboration on such documents.”
“In my opinion, the whole benefit of using Teams is the native integration with other Microsoft products.”
“It makes possible for us to collaborate when creating presentation slides using Microsoft PowerPoint.”
“Visual aid and presenting is a very important part of online meetings and Teams executes this well.”
“The ability to share my presentation requires the source file which is being opened by Power point”
“I use PowerPoint specifically to create visual trainings for my coaches/sponsors. ”
“Our work mainly focuses on creating and sharing excel and powerpoint sheets”
“Much of our sales team needs to use PowerPoint to present to their clients.”
“especially if you have a meeting and need to show visually the presentation”
Prachi B.
Blog Writer
Integration rating: 4.9 (67)
“Teams meeting invites are often sent both internally and externally through Microsoft 365 and automatically integrate with my Teams program.”
“These are our most used pieces of software and to have integration between them standard was the motivating factor in our decision”
“Its tied to your email, so having this work in conjunction to your everyday chats, ensure you wont miss anything important. ”
“Integration on Teams and MS 365 is important as all of our work is completed through these programs.”
“One of the killer feature is this integration, which allows for a smooth and seamless workflow.”
“Editing shared team files with Office takes place directly in the Teams app seamlessly.”
“Office 365 lets you collaborate with your team mates on documents saved in the cloud.”
“The most significant help, is that it is included and works together out of the box.”
Haley H.
Account Executive
Integration rating: 4.4 (58)
“It took some time to understand how this software would benefit our team. Once that was figured out, this became another tool that we used on a daily basis.”
“It is easier to take notes and manage our saved notes without having to go to a separate app.”
“Integration with OneNote allows you to create and work on notebooks for various use cases.”
“Just keep notes on there, so I usually just share those with myself. Nothing pertinent.”
“Some like the integration because of how we are able to format the lists and tasks.”
“being able to open just one programme and using multiple software within it”
David P.
Prevention Manager
Integration rating: 4.7 (54)
“Since it is integrated with OneDrive, you can either download the files there or put it straight to your OneDrive account which is good since OneDrive is accessible on any devices, no need for flashdrives.”
“The best library of records ever. I make new things all the time through word or excel, but then it stores here, and then my employees can use it when i share it with them”
“I love that Teams integrates with OneDrive because it makes it so much easier to locate documents shared within the Teams app by direct chat or group video chats.”
“This integration is important because all my colleagues in my Teams channel can access and edit or view files that are uploaded in that channel. ”
“It allows us to quickly share documents saved to OneDrive without having to go into a new browser window or app. ”
“OneDrive is my cloud storage repository critical for all course and project related work.”
Angelo K.
Student
Integration rating: 4.4 (39)
“This has been a godsend for this team. Prior to this we struggled to keep track of the tasks and completion for our remote employees. This has taken all the guess work out of managing employee assignments.”
“For inter departmental meetings we use Planner and the integration enhances the overall experience and helps with our global team”
“Help track loan processes from application to closing and enable us to seamlessly assign tasks to team members”
“It's nice having your plans in one spot without have to travel to another app or website just to access.”
“It is the fundation of my work strategy, with dates and importance and tracking of tasks”
“We use another software for planning but still use this integration sometimes.”
David P.
Prevention Manager
Integration rating: 4.3 (12)
“Jira we use it for project management, we create issue or ticket related to project. We have integrate it to get real time update on Microsoft teams related to projects.”
“We use Jira for our service desk, and we like how easy it was to integrate Jira into our teams environment, especially in teams chats or when groups are created.”
“The software developers on my team leverage Jeera to track their sprints and development work. connecting your teams enables us to get the best of both worlds.”
“Gives us notifications when an issue is raised on our name and easy to act on that”
“It is important to have chats, calendar, files and tasks all in one place. ”

Rohit M.
SDE
Integration rating: 4.8 (16)
“We use Smartsheet for project management and it is crucial to our team. It's great that it integrates with Teams as our wholly remote team can discuss projects and track progress during Teams meetings.”
“powerful for team work and task managed. Smartsheet has really automated our task management ”
“SME have few resources and have to be efficient and effective with our use of time.”
Anji K.
Director of Marketing and Digital Strategy
Integration rating: 4.3 (12)
“I use both tools and applications together to develop my university and business presentations. At the moment I use Zoom Workplace 2 to 3 times a week and Skype once a week.”
“Teams calendar invites to launch Zoom meetings are essential and work seamlessly”
“Zoom meeting is great to use, it is easy to use with much better functions.”
Juan C.
Business Administration
Integration rating: 4.6 (8)
“We use GitHub extensively and the webhooks integrated gives us a single place to monitor latest updates to our repos with configurable notifications.”
“Our company is a software development company, being able to reference commits, repo's and issues was important for our communications.”
“It gives us some of the capabilities of Github inside our collaboration tool.”

Anonymous R.
Associate Professor
Integration rating: 4.2 (21)
“The Dynamics integration is really a nice to have. I can send messages from Dynamics to a colleague and that message is tied to the Dynamics record. It absolutely simplifies the tracking of messages.”
“Enhance document sharing, collaboration and communication within team members.”

Eric T.
Manager, Project Management Office
Integration rating: 4.8 (16)
“I rely solely on Asana for my task management. Asana is great! But the integration is worthless. It is not very functional at all. I have it integrated, but I honestly don't know what it does. It's only a chat that somehow connects with Asana, but doesn't show tasks or anything.”
“Flawless integration as some functions can be crossed and the results are tangible and pushed to all the members efficiently.”
Scott S.
Coordinator of Operations
Integration rating: 4.4 (13)
“My team use Trello on a daily basis, being able to see and manage our boards within Teams is a great feature.”
“After using Teams with other add-ins, Trello was replaced with another Teams integration”

Keith H.
Customer Journey Optimisation Manager
Integration rating: 4.7 (9)
“Being able to integrate Teams meeting invites to my Google calendar allows me the flexibility to have Zoom or Teams conference calls depending on my clients meeting tool preference.”
“Automatically integrating new meeting times into our calendars is such a helpful tool! No one has an excuse of missing an email.”
Jed p.
Sr. Customer Onboarding Manager
Integration rating: 5.0 (3)
“It's an appointment booking system that gives the user the power to control the time slot, so linking with our video software is highly important. ”
“I give my customer the option to book Teams meetings if they prefer Teams over Zoom.”

Stephen G.
Director
Integration rating: 4.3 (3)
“Integrated with other companies for ease of access and updates in real time.”
Neil P.
Program Management
Integration rating: 3.0 (1)
“It synchronises all my activities on Mural with Microsoft Teams so that my trainees can participate in classes with ease.”

Chibuike U.
Head of IT and Support
Integration rating: 4.0 (1)
“This is our feedback recognition platform which isn't used all the time but rather than loading it up on another browser, we have it on the sidebar and its accessible with the click of a single button. Very good and handy”
Richard F.
Account Manager
Microsoft Teams customer support
What do users say about Microsoft Teams customer support?
Customer support rating:
We analyzed 45 verified user reviews to identify positive and negative aspects of Microsoft Teams customer support.
A fair number of users find Microsoft Teams support staff attentive, proactive, and quick to resolve issues when contacted.
Multiple users appreciate the availability of 24/7 support and the ease of accessing help through various channels.
A number of users report difficulty reaching customer support and mention slow or inconsistent response times.
Certain users feel support is lacking for free-tier users and sometimes issues are redirected to community forums instead of being resolved.
Support options
Training options
To see what individual users say about Microsoft Teams's customer support, check out the review snippets below.
“Microsoft Teams support staff are excellent - they are attentive to any problems when chatting or calling and even proactively think of other areas where I may have questions or snares.”

Connor S.
Product Owner - Milewise
“It also has a good customer support system as they tend to respond fast to any issues judging by other people's experiences that I'm in contact with”
Geoffrey S.
Head of IT
“It was an extremely difficult process to get our team upgraded from the "Free" tier to the "Business Basic" tier, and it required hours of work and multiple customer service phone calls.”
Zach C.
CTO
Microsoft Teams FAQs
Microsoft Teams has the following pricing plans:
Starting from: $4.00/month
Pricing model: Free, Subscription
Free Trial: Available
These products have better value for money
Q. What is Microsoft Teams used for?
Microsoft Teams is a chat-based workspace within Microsoft 365, which enables users to view and collaborate on documents directly within the application, participate in voice and video conference calls, view full conversation histories and email-style conversation threads, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution. Microsoft Teams can be customized to suit each individual team, with users able to create tabs for frequently accessed documents or regularly-used cloud services. Integrations with Word, PowerPoint, Excel, OneNote, SharePoint, Power BI, Delve, and Planner are all built into Microsoft Teams, allowing users to access and collaborate on a range of files. Skype for Business integration facilitates video and voice conference calls between users, connectors can be used to pull in notifications and updates from a range of third party services including GitHub and Twitter, and the Microsoft Bot Framework is also supported, bringing intelligent bots into the team environment.
Q. What are the benefits of using Microsoft Teams?
Q. Who are the typical users of Microsoft Teams?
Microsoft Teams has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Microsoft Teams support?
Microsoft Teams supports the following languages:
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Q. Does Microsoft Teams support mobile devices?
Microsoft Teams supports the following devices:
Android, iPad, iPhone
Q. Does Microsoft Teams offer an API?
No, Microsoft Teams does not have an API available.
Q. What other apps does Microsoft Teams integrate with?
Microsoft Teams integrates with the following applications:
Microsoft Visual Studio, Microsoft SharePoint, GitHub, Microsoft Outlook, Microsoft OneNote, Jira, Microsoft PowerPoint, Microsoft Planner, OneDrive, Trello, Dynamics 365, Zoom Workplace, Microsoft 365, Microsoft To Do, Google Calendar, Wrike, Asana, Microsoft Power BI, Hootsuite, Smartsheet, Intercom, Microsoft Word, Zendesk Suite, Microsoft Excel
Q. What level of support does Microsoft Teams offer?
Microsoft Teams offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep)
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