XM for Customer Experience Alternatives &amp; Competitors

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$14/month

Value for money

4.3

0.2

4.5

What users say about Zoho CRM's value for money

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.

Max P.

Director of Marketing Technology

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.

UB

Umair B.

Manager

Categories in common

Features

Total

75

179

142

features in common

75

features in common

Zendesk Suite user ratings

Functionality

(3.9K)

Top features

Audit Trail
5.0
Customer Complaint Tracking
5.0
Voice Mail
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$55/month

Value for money

4.2

0.3

4.5

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

freelancer

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Senior SEA Specialist

Categories in common

Features

Total

65

90

142

features in common

65

features in common

SurveyMonkey user ratings

Functionality

(10K)

Top features

SMS Messaging
5.0
Interactive Content
5.0
Data Capture and Transfer
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$25/month

Value for money

4.4

0.1

4.5

What users say about SurveyMonkey's value for money

Happy using surveymonkey, once I prepared office Christmas party and I used it to create a voting platform to present funny awards to the employees.

SB

Shady B.

BDM

I love survey monkey I feel this is one of the best survey software out there. The setup process is very fast and seamless.

oP

omon P.

CEO

Categories in common

Features

Total

67

112

142

features in common

67

features in common

Freshdesk user ratings

Functionality

(3.3K)

Top features

Problem Management
5.0
Customer Complaint Tracking
5.0
Drag & Drop
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$15/month

Value for money

4.4

0.1

4.5

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

Verified reviewer

Anonymity request

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Customer Support

Categories in common

Features

Total

8

142

features in common

8

features in common

XEBO.ai user ratings

Functionality

4.2

(18)

Top features

Multi-Channel Data Collection
5.0
Reporting/Analytics
4.5
Survey/Poll Management
4.5

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

₹25/year

Value for money

4.6

0.1

4.5

What users say about XEBO.ai's value for money

I would definitely recommend this software to anyone because it is so useful and easy to use especially because you can use it without internet.

IT

Isaac T.

Manager

There are very few things that I dislike about this software but one thing is it doesn’t advertise itself as much as other companies do.

IT

Isaac T.

Manager

Categories in common

Features

Total

75

148

142

features in common

75

features in common

Birdeye user ratings

Functionality

(660)

Top features

Support Ticket Management
5.0
Feedback Management
5.0
Proactive Chat
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$350/month

Value for money

4.5

What users say about Birdeye's value for money

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.

HC

Heather C.

Office Manager

We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.

YP

YOVANA P.

Executive Assistant

Categories in common

Features

Total

50

68

142

features in common

50

features in common

Swell user ratings

Functionality

(347)

Top features

Reporting & Statistics
5.0
Multi-Location
5.0
Multi-Channel Communication
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Value for money

4.5

What users say about Swell's value for money

It’s very helpful in getting reviews for people I know that have had excellent experiences with our installations. Simply asking or hoping doesn’t go very far.

SS

Stuart S.

Owner

Ease of use and immediate results. Customer support is very helpful and want you to succeed.

TG

Talar G.

dentist

Categories in common

Features

Total

55

105

142

features in common

55

features in common

SurveyLegend user ratings

Functionality

(948)

Top features

Real-Time Results
5.0
Phone Voting
5.0
Performance Metrics
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$19/month

Value for money

4.3

0.2

4.5

What users say about SurveyLegend's value for money

It's pretty nice, even on just a free trial. What I liked the most is that it recorded answers by respondents who didn't necessarily finish and submit the survey.

WA

Wongel A.

Partnership Manager

This I have done in the past via email and social media. I went looking for a survey software that was user friendly and affordable for my needs and SurveyLegend has been a great solution.

TF

Tiffanie F.

City Council

Categories in common

Features

Total

81

158

142

features in common

81

features in common

Zoho Desk user ratings

Functionality

(2.1K)

Top features

Customer History
5.0
Workflow Configuration
5.0
Online Forums
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$14/month

Value for money

4.5

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Business Manager

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Manager

Categories in common

Features

Total

42

47

142

features in common

42

features in common

Trustpilot user ratings

Functionality

(1.1K)

Top features

Social Promotion
5.0
Reminders
5.0
Ratings/Reviews
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$259/month

Value for money

4.2

0.3

4.5

What users say about Trustpilot's value for money

Great for looking up reviews made by real people and not just bots doing reviews. Its kind funny to write a review about a review site that does reviews.

MA

MICHAEL A.

QA Software Engineer

Because some of the reviews about the 'fraudulent' companies in trend there, are hard to believe that it was an issue posted there as a review.

Sandesh B.

Freelance Graphic Designer

Categories in common

Features

Total

73

277

142

features in common

73

features in common

Jotform user ratings

Functionality

(2.1K)

Top features

Fundraising Management
5.0
Video Support
5.0
User Management
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$39/month

Value for money

4.5

What users say about Jotform's value for money

Best of all, it allows you to integrate into most of the popular platforms seamlessly and it allows you to start small for free and grow big.

SS

Shilles Steven A.

Director

The improved back-end features, the reporting functions, and the integrations have really made me like this platform. The nonprofit discount and the overall affordability have been great.

Nathaniel B.

Consultant and Technical Assistance Provider

Categories in common

Features

Total

77

166

142

features in common

77

features in common

Intercom user ratings

Functionality

(1K)

Top features

Message Personalization
5.0
Reporting & Statistics
5.0
Negative Feedback Management
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$39/month

Value for money

4.0

0.5

4.5

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

Principal Software Engineer

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Head of Marketing

Categories in common

Features

Total

87

130

142

features in common

87

features in common

InputKit user ratings

Functionality

4.9

(33)

Top features

Customer Experience Management
5.0
Customizable Forms
5.0
Data Import/Export
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$1,650/year

Value for money

4.8

0.3

4.5

What users say about InputKit's value for money

Everything is very customisable and easy to use. Support is amazing, receptive and proactive.

Daniel V.

Olympic FreeStyle & MMA Wrestling Coach

InputKit is an impressive piece of software that allows all types of businesses to get valuable, actionable feedback from their customers and increase their positive reviews online.

Rommel C. C.

Owner, Creative Director

Categories in common

Features

Total

49

138

142

features in common

49

features in common

Constant Contact user ratings

Functionality

4.2

(2.8K)

Top features

Event Scheduling
5.0
Real-Time Notifications
5.0
Lead Qualification
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$12/month

Value for money

4.1

0.4

4.5

What users say about Constant Contact's value for money

They were very responsive and did a great job helping me figure out the best way to use the software. The Event tool was nice and make event management through the list easy to do.

Kelly P.

Owner

Given the circumstances of the pandemic and not using the services to even log in during the last year, that was inconsiderate and unacceptable.

DS

Dawn S.

Manager

Categories in common

Survey

Features

Total

58

76

142

features in common

58

features in common

HelpDesk user ratings

Functionality

4.3

(69)

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Surveys & Feedback
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$29/month

Value for money

4.3

0.2

4.5

What users say about HelpDesk's value for money

It's easy to set up, admin and configure to your needs. The great benefit is integrating with other apps from LiveChat to expand or minimize your customer experience down to your needs.

KW

Katarzyna W.

Technical Support Specialist

There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal.

NN

Nandy N.

Administrative Assistant

Categories in common

Features

Total

76

213

142

features in common

76

features in common

Salesforce Service Cloud user ratings

Functionality

(768)

Top features

Call Scripting
5.0
File Sharing
5.0
Maintenance Scheduling
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$25/month

Value for money

4.2

0.3

4.5

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Director of Development

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Owner

Categories in common

Features

Total

46

61

142

features in common

46

features in common

Sogolytics user ratings

Functionality

(726)

Top features

Support Audio/Images/Video
5.0
Feedback Management
5.0
URL Customization
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$25/month

Value for money

4.5

What users say about Sogolytics' value for money

The responsive support is the very best I've experienced. I'm continually amazed at how quickly they are able to address my questions.

CR

Chris R.

Board Chair

SoGoSurvey is a comprehensive program that allows you to record and reconfigure important statistics related to your workplace with ease and precision.

KS

Kendell S.

Pantry Coordinator

Categories in common

Features

Total

79

177

142

features in common

79

features in common

LiveAgent user ratings

Functionality

(1.6K)

Top features

Real-Time Monitoring
5.0
Email Templates
5.0
Customer Management
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Value for money

4.7

0.2

4.5

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

CTO

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Owner

Categories in common

Features

Total

60

122

142

features in common

60

features in common

NICE CXone user ratings

Functionality

4.1

(573)

Top features

For Call Centers
5.0
CRM
5.0
Activity Tracking
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$71/month

Value for money

4.1

0.4

4.5

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

Sr. Enterprise Architect

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Tire Group Staff Assistant

Categories in common

Features

Total

42

78

142

features in common

42

features in common

Typeform user ratings

Functionality

(870)

Top features

Employee Onboarding
5.0
Workflow Management
5.0
NPS Survey Structure
5.0

XM for Customer Experience user ratings

Functionality

Top features

Dashboard
5.0
Customizable Questions
5.0
Customizable Fields
5.0

Pricing

Starting from

$29/month

Value for money

4.2

0.3

4.5

What users say about Typeform's value for money