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Mindbody Reviews - Page 10

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2,788 reviews

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Steve W.

Consumer Services, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Premium Price for a sub-par experience

Reviewed 2 years ago

Absolutely a horrible experience and a very expensive mistake.

Pros

The software does well at scheduling and booking services.

Cons

Anything beyond scheduling is an absolute nightmare. The point of sale is terrible and not intuitive at all. The customer service is extremely lacking and they give off the attitude of, "oh well" when they cannot solve your issues (which will be numerous). In addition, they do not give you the choice of credit card processing fees and force you to use their own. Their fees are extremely high and this is on top of their already outrageous monthly subscription cost. There have been times when an issue has taken multiple emails, several hour-plus phone calls, and has literally made my wife break down in tears several times.

GK
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Greg K.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Not very solution oriented

Reviewed 6 years ago

we've used it for 5 plus years but unfortunately as they grew their vision changed and kept increasing prices rapidly. Not very solution oriented for customers who have been loyal. Last conversation we had with them felt more of a FU message and nothing could be done. They took features away that we have been using for years and forced us up to the next membership level to get them back.

Pros

Great reports, Tracks a lot of KPI's for a business, Easy to bill and set up auto pay, support has been helpful most times except when it comes to billing and feature issues.

Cons

To many bells and whistles that are not needed but you pay for, don't work with you well even as a loyal customer, jumped their prices 2x within a short period of time, force you into higher levels of membership by restricting reports you are used to. Overall unhappy with how they treat customers with their last membership level changes and had zero solutions to help you out.