CRM Software with Multi-Channel Communication

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amoCRM   

128
Lead & Sales Management for SMBs
Use amoCRM for efficient lead capture, lead management, automation, and multi-channel communication. It’s a versatile, powerful and easy-to-learn tool for your sales team. Read more about amoCRM
Lead & Sales Management for SMBs
Use amoCRM for efficient lead capture, lead management, automation, and multi-channel communication. It’s a versatile, powerful and easy-to-learn tool for your sales team. Read more about amoCRM

bpm'online CRM   

73
Boost marketing, sales and service performance!
Online software for business process automation, sales force automation, marketing and service management. Read more about bpm'online CRM
Boost marketing, sales and service performance!
Online software for business process automation, sales force automation, marketing and service management. Read more about bpm'online CRM

monday.com   

1,773
Project Management Made Easy
monday.com, an award-winning tool, makes an ideal solution for customer relationship management with a highly secure and reliable environment for your customer data and privacy. Easily manage customer relations with effective automations, integrations, dashboards and multiple data views. Read more about monday.com
Project Management Made Easy
monday.com, an award-winning tool, makes an ideal solution for customer relationship management with a highly secure and reliable environment for your customer data and privacy. Easily manage customer relations with effective automations, integrations, dashboards and multiple data views. Read more about monday.com

Salesmate   

47
CRM, sales management, automation & acceleration software
Salesmate CRM provides an easy to use solution to simplify complex sales processes of startups, and, small and medium enterprises. Salesmate is a truly intelligent cloud-based CRM solution that benefits sales reps be more productive, increases their sales and engage deeply with their customers. Read more about Salesmate
CRM, sales management, automation & acceleration software
Salesmate CRM provides an easy to use solution to simplify complex sales processes of startups, and, small and medium enterprises. Salesmate is a truly intelligent cloud-based CRM solution that benefits sales reps be more productive, increases their sales and engage deeply with their customers. Read more about Salesmate

Freshsales   

410
The all-in-one Sales CRM
Freshsales is a CRM software that makes it easy for businesses to attract, manage, close, and nurture their leads. With a highly intuitive UI and a powerful feature set it gives businesses everything they need to manage and scale their sales without having to juggle multiple tools. Read more about Freshsales
The all-in-one Sales CRM
Freshsales is a CRM software that makes it easy for businesses to attract, manage, close, and nurture their leads. With a highly intuitive UI and a powerful feature set it gives businesses everything they need to manage and scale their sales without having to juggle multiple tools. Read more about Freshsales

ManageEngine SupportCenter Plus   

9
Web based customer support
SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self service, contracts & SLA management, reporting & more. Read more about ManageEngine SupportCenter Plus
Web based customer support
SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self service, contracts & SLA management, reporting & more. Read more about ManageEngine SupportCenter Plus

Bitrix24   

332
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24

Zoho CRM  

2,879
CRM software that helps you sell smarter, better, faster.
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications. Read more about Zoho CRM
CRM software that helps you sell smarter, better, faster.
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications. Read more about Zoho CRM

Marketing 360®  

822
#1 Marketing Platform®
Marketing 360® - #1 Marketing Platform® with advertising integrations with Google, Facebook, Instagram, Bing, Pandora, and LinkedIn. Read more about Marketing 360®
#1 Marketing Platform®
Marketing 360® - #1 Marketing Platform® with advertising integrations with Google, Facebook, Instagram, Bing, Pandora, and LinkedIn. Read more about Marketing 360®

ELEAD1ONE  

70
Car dealer CRM software
ELEAD1ONE is a customer relationship management (CRM) solution for automotive dealers & dealerships, with tools for lead management, inventory management & more. Read more about ELEAD1ONE
Car dealer CRM software
ELEAD1ONE is a customer relationship management (CRM) solution for automotive dealers & dealerships, with tools for lead management, inventory management & more. Read more about ELEAD1ONE

ConvergeHub  

24
Sales, marketing, customer service & billing CRM for SMBs
Use ConvergeHub to engage, communicate and collaborate with leads, prospects and customers at every stage and from any device. Read more about ConvergeHub
Sales, marketing, customer service & billing CRM for SMBs
Use ConvergeHub to engage, communicate and collaborate with leads, prospects and customers at every stage and from any device. Read more about ConvergeHub

karmaCRM  

26
Small business CRM software
karmaCRM is a customizable CRM tool for small businesses to engage with customers and keep track of the leads that their teams follow. Read more about karmaCRM
Small business CRM software
karmaCRM is a customizable CRM tool for small businesses to engage with customers and keep track of the leads that their teams follow. Read more about karmaCRM

InfoServ  

11
Integrated Call Center, Help Desk, and CRM software system
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization. Read more about InfoServ
Integrated Call Center, Help Desk, and CRM software system
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization. Read more about InfoServ

Ameyo  

18
All-in-one Contact Center Software
An all-in-one customer interaction suite powering over a billion interactions worldwide. Read more about Ameyo
All-in-one Contact Center Software
An all-in-one customer interaction suite powering over a billion interactions worldwide. Read more about Ameyo

SAM  

8
AI-powered sales & marketing platform
SAM's built in CRM is powered by an AI driven engine which helps generate more intelligence for data right out of the box. Read more about SAM
AI-powered sales & marketing platform
SAM's built in CRM is powered by an AI driven engine which helps generate more intelligence for data right out of the box. Read more about SAM

Colabo  

8
A Next-Generation Sales Automation Platform.
A Next-Generation Sales Automation Platform That Provides Increased Functionality, Productivity, and Visibility for Sales and Marketing. Read more about Colabo
A Next-Generation Sales Automation Platform.
A Next-Generation Sales Automation Platform That Provides Increased Functionality, Productivity, and Visibility for Sales and Marketing. Read more about Colabo

Veeva CRM  

12
A CRM system for the life sciences industry
Veeva CRM is a cloud-based CRM system for the life sciences industry. Veeva CRM delivers integrated multichannel marketing, up-to-date alignments and actionable insights. Read more about Veeva CRM
A CRM system for the life sciences industry
Veeva CRM is a cloud-based CRM system for the life sciences industry. Veeva CRM delivers integrated multichannel marketing, up-to-date alignments and actionable insights. Read more about Veeva CRM

Infor CRM  

25
Account-centric CRM for sales, marketing & customer service
Infor CRM - formerly SalesLogix - provides a single platform to drive customer interaction and improve customer relationships and experiences. The software combines a range of multi-departmental functions such as marketing, sales, service, resource and lead management features. Read more about Infor CRM
Account-centric CRM for sales, marketing & customer service
Infor CRM - formerly SalesLogix - provides a single platform to drive customer interaction and improve customer relationships and experiences. The software combines a range of multi-departmental functions such as marketing, sales, service, resource and lead management features. Read more about Infor CRM

Conversocial  

8
The Digital Care Platform for Social Messaging.
Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale,… Read more about Conversocial
The Digital Care Platform for Social Messaging.
Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale,… Read more about Conversocial

Beamery  

5
Candidate relationship management and talent recruitment
Beamery is a provider of web-based recruitment and marketing software encompassing a Talent CRM (Candidate Relationship Management) for accelerated candidate sourcing with rich talent pool building, a Talent Marketing solution for targeted engagement, plus Beamery landing pages for online promotions… Read more about Beamery
Candidate relationship management and talent recruitment
Beamery is a provider of web-based recruitment and marketing software encompassing a Talent CRM (Candidate Relationship Management) for accelerated candidate sourcing with rich talent pool building, a Talent Marketing solution for targeted engagement, plus Beamery landing pages for online promotions… Read more about Beamery

Talisma  

10
CRM suite with marketing and KB (Knowledge Base) tools
Talisma is a Customer Experience Management solution designed to help sales and marketing teams with CRM tools and knowledge base management. Read more about Talisma
CRM suite with marketing and KB (Knowledge Base) tools
Talisma is a Customer Experience Management solution designed to help sales and marketing teams with CRM tools and knowledge base management. Read more about Talisma

Callbox Pipeline  

2
Multi-channel lead management & marketing automation
Callbox Pipeline is a multi-channel CRM and marketing automation platform with lead management features, real-time data and reporting that powers outsourced lead generation programs through its multi-channel marketing capabilities. Read more about Callbox Pipeline
Multi-channel lead management & marketing automation
Callbox Pipeline is a multi-channel CRM and marketing automation platform with lead management features, real-time data and reporting that powers outsourced lead generation programs through its multi-channel marketing capabilities. Read more about Callbox Pipeline

CRS  

0
Capture & resolve consumers' comments, questions & issues
CRS On-demand is a Consumer Relationship System (CRS) for CPG companies' customer care contact centers worldwide. SMART is a social media analysis and reporting tool that can be used separately with any CRM or in conjunction with CRS. Read more about CRS

CRS

0
Capture & resolve consumers' comments, questions & issues
CRS On-demand is a Consumer Relationship System (CRS) for CPG companies' customer care contact centers worldwide. SMART is a social media analysis and reporting tool that can be used separately with any CRM or in conjunction with CRS. Read more about CRS

Financial Services Cloud  

0
The world's #1 CRM, reimagined for financial services.
Financial Services Cloud allows financial services teams to access actionable client insights & deliver personalized advice across any channel or device. Read more about Financial Services Cloud
The world's #1 CRM, reimagined for financial services.
Financial Services Cloud allows financial services teams to access actionable client insights & deliver personalized advice across any channel or device. Read more about Financial Services Cloud

ePowerCenter  

0
Cloud-based CRM software for contact center agents
ePowerCenter is a cloud-based CRM software that provides contact center agents with a unified view of customer information and helps to quickly resolve issues. Read more about ePowerCenter
Cloud-based CRM software for contact center agents
ePowerCenter is a cloud-based CRM software that provides contact center agents with a unified view of customer information and helps to quickly resolve issues. Read more about ePowerCenter
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Avg. User review

CRM Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 CRM apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileFunctionalitySecurity
75
75
Reviews 20/20
Integrations 20/20
Mobile 16/20
Functionality 19/20
Security -/20
70
70
Reviews 17/20
Integrations 17/20
Mobile 18/20
Functionality 18/20
Security -/20
69
69
Reviews 12/20
Integrations 13/20
Mobile 13/20
Functionality 16/20
Security 15/20
66
66
Reviews 11/20
Integrations 12/20
Mobile 13/20
Functionality 15/20
Security 15/20
66
66
Reviews 17/20
Integrations 17/20
Mobile 14/20
Functionality 18/20
Security -/20
64
64
Reviews 10/20
Integrations 16/20
Mobile 14/20
Functionality 10/20
Security 14/20
62
62
Reviews 16/20
Integrations 16/20
Mobile 14/20
Functionality 16/20
Security -/20
61
61
Reviews 17/20
Integrations 16/20
Mobile 13/20
Functionality 15/20
Security -/20
60
60
Reviews 17/20
Integrations 12/20
Mobile 13/20
Functionality 18/20
Security -/20
58
58
Reviews 8/20
Integrations 6/20
Mobile 16/20
Functionality 13/20
Security 15/20
58
58
Reviews 15/20
Integrations 16/20
Mobile 13/20
Functionality 14/20
Security -/20
57
57
Reviews 9/20
Integrations 10/20
Mobile 14/20
Functionality 10/20
Security 14/20
57
57
Reviews 11/20
Integrations 12/20
Mobile 15/20
Functionality 12/20
Security 7/20
56
56
Reviews 12/20
Integrations 4/20
Mobile 13/20
Functionality 14/20
Security 13/20
56
56
Reviews 13/20
Integrations 16/20
Mobile 13/20
Functionality 14/20
Security -/20

Who is the ranking for?

GetApp's Category Leader ranking is for business owners and decision makers looking for a comprehensive list of the leading cloud-based software products in the industry.

The ranking serves as a point of reference highlighting key factors that small businesses should look at when assessing a piece of software. These factors include user perception (reviews), compatibility (integrations and mobile compatibility), market presence (media presence), and security features (security).

How are the scores calculated?

An app's score is calculated using five unique data points, each scored out of 20, giving a total score out of 100. The ranking and scoring methodology ensure complete impartiality and independence from any relationships that GetApp has with app vendors.

User Reviews *

Review scores are calculated using reviews collected from GetApp and its sister sites, Software Advice and Capterra. Scores are calculated based on the total number, average rating, and recency of reviews.

The number of reviews and average user rating are scaled against the category average. A weighting is then applied to reward recency of user reviews: reviews written in the last 6 months score up to 10 points, those written between 6 and 12 months ago score up to 6 points, and those more than 12 months old score up to 4 points. These numbers are added together to give a total maximum score of 20.

Integrations

Integration scores factor in a number of variables. Up to 16 points are awarded based on the number of integrations an app has; the first 10 points are awarded based on the number of integrations relative to the category average, while 4 points are awarded based on the number of integrations relative to the leaders in the category. An additional 5 points is awarded for an integration with Zapier, a widely used software integration platform, while an extra point is given for having an open API. The total possible score for integrations is 20 points.

Mobile Platforms *

Mobile scores are calculated based on the availability of an iOS and Android app. 5 points are awarded for the presence of each app, with an additional 10 points being awarded for the number and average rating of reviews in both the App Store and Google Play. These review scores are calculated and scaled against the competition for a maximum of 5 points per platform and an overall maximum score of 20.

If there isn't a native iOS or Android app, the product's website is assessed using Google's PageSpeed Insights to measure mobile usability. The score is returned out of 100, then scaled to a score out of 5 for a maximum of 5 points.

Media Presence

Media presence is calculated using the number of Twitter followers and Facebook fans that an app has. The number of fans and followers are added together, and each app is scored based on this overall number, compared with others in the category. The first 15 points are awarded for the combined number of followers and fans scaled against the category average, while the final 5 points are awarded for the combined number of followers and fans scaled against the top leaders in the category. These two scores are added together for a total out of 20 points.

Security

Security scoring is calculated using answers from a vendor-completed survey. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each answer is assigned a point value based on vendor response, with additional points given for security certifications, for a maximum possible score of 20.

In the event of a tie, each data point is weighted for importance, with security taking precedent, followed by reviews, integrations, mobile apps, and media presence, respectively.

* All data points combining calculations for both ratings and reviews are calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against others in the category.