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Top Rated Customer Experience Software with Small business - Page 3

Last updated: September 2026

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279 software options

ProductMix logo

Product Owners Managers, Product People, Product Designers

Leanbe is an AI-powered product management software that enables teams to make data-driven decisions from idea collection to announcement implementation. It streamlines the process, aligns teams for continuous growth, and bridges the gap between leaders and users through a single platform.

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Zoho Survey logo

Cloud-based tool for creating and manging surveys

Zoho Survey offers a customizable online survey maker for businesses to gather insights. With over 30 question types, advanced logic, and multilingual support, users can create targeted questionnaires. Surveys can be distributed via email, social media, and QR codes, collecting responses online or offline. The platform provides analytics like sentiment analysis, word clouds, and cross tabulation to help organizations understand customer satisfaction, employee experience, and market research.

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Userlytics logo

Cloud-based usability testing platform for digital assets

With card sorting, tree testing, shareable highlight reels, automatic audio transcriptions, and more, quickly run customer experience studies to gather feedback & insights from your target persona(s) as they navigate your sites, apps, or prototypes (or your competitors) on mobile, desktop or tablet.

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RAYNET CRM logo

The most easy-to-use CRM solution.

Simplify your CRM.

All contacts, deals, your calendar, your sales pipeline analysis –? all in one place.

Perfectly organized data that simplify your work and give you a thorough overview of your business.

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TeamSupport Messaging & Live Chat logo

Engage in impactful conversations

Mesaaging & Live Chat by TeamSupport empowers B2B and healthcare organizations to unify their customer experience through consistent, convenient, and meaningful conversations.

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youengage logo

Customer experience and engagement solution

youengage is a customer experience and engagement solution designed to help businesses interact with users at every step of the customer journey, generate leads, gain feedback, increase revenue, and capture data via a unified platform. It enables professionals to design quizzes using personality tests and knowledge quizzes and create and share conversational surveys and forms with customers.

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Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

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Customer Thermometer logo

Actionable feedback for customer-obsessed businesses.

Customer Thermometer is the 1-click CSAT measurement tool with award-winning support, seamless platform integration and powerful reporting. We drive real-time feedback for NPS, CSAT and other metrics that boost customer experience. Installation is easy and takes just minutes. Trial us for free!

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ReviewFlowz logo

Reputation and review management software

Review management tool designed to help businesses automatically track customer reviews & leverage them to derive more revenue.

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SmartSurvey logo

Online survey & questionnaire tool

SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for unlimited surveys.

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Crisp logo

All-in-one multi-channel solution for customer messaging

Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

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NextMe logo

Cloud-based waitlist solution for service-based businesses

NextMe is a virtual waiting room that helps service-based businesses manage their waitlists and queues. With its intuitive features like self-check-in, customizable SMS notifications, and real-time customer engagement, it enables users to eliminate long lines, improve customer retention, and drive revenue.

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Medallia Agent Connect logo

Customer feedback, coaching, and QA for customer support.

Medallia Agent Connect (formerly known as Stella Connect) is designed to help customer service teams manage customer feedback, coaching, and quality assurance processes on a unified platform. It enables managers to gain visibility into agent performance, create automated workflows, and reward agents based on customer feedback.

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FigPii logo

Cloud-based conversion rate optimization platform

FigPii is a cloud-based conversion rate optimization (CRO) platform that helps enterprises design the user experience (UX) and identify visitor intent, behavior, and preferences by tracking interactions via polls, heatmaps, recordings, and more.

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Ignition logo

Sell, bill and get paid in one platform.

Ignition automates proposals, billing, payments and workflows in a single AI-powered platform, empowering service-based businesses to sell, bill and get paid faster.

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MarketSurge logo

All in one lead management software

MarketSurge is the one-stop shop for lead management. The application enables businesses to manage communication and contacts from a unified platform.

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Desku logo

AI First Customer Service Software | AI Agents | AI CoPilot

Desku is AI Customer Service Software With features such as LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations.

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Perkville logo

Rewards & loyalty program app

Perkville is a customer rewards and loyalty software that helps to create and manage loyalty programs, customer referral programs, social campaigns and promotions. The app lets you create custom rewards programs, offering rewards for social media promotion and referrals. You can track all your customers' loyalty programs with daily reports, while your customers can check their point balance online. Perkville integrates with your point of sale system for smoother customer management.

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Olvy logo

Manage your User Feedback like a Pro

Olvy is a customer experience tool that helps businesses track and handle customer feedback, users’ needs, and helps you complete the loop with them once you’ve shipped something they asked for.

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ThriveDesk logo

Customer experience software for small businesses

ThriveDesk is a live chat software designed to help small businesses manage real-time customer communications across channels. Key features include shared inbox, knowledge base, customer relationship management, tagging, private notes, and reporting.

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Feedbear logo

Feedback Management

FeedBear helps companies collect customer feedback, manage customer satisfaction scores, and communicate with their customers at scale.

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Vocalcom Hermes360 logo

Omnichannel contact center solution

Vocalcom Hermes360 is a omnichannel contact center solution that gives agents the smart features they need to provide relevant responses to customers on all channels.

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ProProfs Knowledge Base logo

Create, design, and publish knowledge base, help center, FAQ

ProProfs Knowledge Base software empowers customers with self-help, enabling them to address issues on their own, without requiring external support. This makes customers self-sufficient and brings down support tickets significantly.

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Fullstory logo

Cloud-based behavioral data platform for all teams

Fullstory is a cloud-based behavioral data platform for web and mobile that auto-captures user interactions, delivering session.

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Pyze logo

Actionable customer intelligence for brands & enterprises

Pyze is an actionable customer intelligence suite which helps brands and enterprises to maximize user retention through AI-based engagement and personalization

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