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Top Rated Customer Experience Software with Small business - Page 2

Last updated: September 2026

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279 software options

Qwary logo

Survey software for hospitality, retail, and other sectors

Qwary is a customer experience management software designed to help businesses in the hospitality, retail, healthcare, education, and other sectors gain insights into customer and employee feedback. Administrators can gain insights into net promoter score (NPS), customer effort score (CES), and customer satisfaction score (CSAT) on a unified interface.

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Userback logo

Understand what users want, and build what they love.

Userback is a powerful tool for collecting fast visual feedback from any website or application. Simply add the Userback feedback widget to your website and let customers easily provide highly-contextual visual feedback with video and annotated screenshots.

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EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

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UXPressia logo

Create customer journey maps, personas & impact maps online

UXPressia is designed to help companies create an exceptional customer experience through the use of customer journey mapping, personas, and impact mapping techniques. Try for free!

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VideoAsk logo

Get personal with face-to-face interactions: at scale

VideoAsk lets you have one-to-one, asynchronous conversations with customers. It’s the perfect way to put a face to your name, build trust and forge personal connections, at scale.

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Cayzu logo

Cloud Based Ticket Management & Help Desk Software

Cayzu shows all conversations from multiple channels on a single screen. With ticket management, workflow automation, real-time insights, & a knowledge base.

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Bookafy logo

Free online appointment booking software

Differentiated by design, Bookafy is a beautiful online appointment scheduling platform to give your customers the best booking experience.

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Delighted logo

Cloud-based customer and employee experience platform

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time

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Smartlook logo

Qualitative analytics for websites and mobile apps

Smarlook is a qualitative analytics solution for websites & mobile apps with always-on recordings, heatmaps, automatic event, & funnels

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Spark Chart logo

Survey software for business consultants and leaders

Spark Chart is an Australian survey software solution with 24 x 7 expert support and advice. Data can be stored in Australia. Features include customizable surveys and branding, ready-made templates, comprehensive deployment options, conditional logic and powerful reporting analytics & sharing.

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GetMoreReviews logo

Review generation & reputation monitoring tool

GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online

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Kommo logo

Messenger-based sales tool for SMBs and entrepreneurs

Building a connection with your customers is easier with Kommo. Enhance and automate your content strategy and promotions to reach your target audiences better. Your sales team will deliver better customer experience with this messenger-based sales solution, built for SMBs and entrepreneurs.

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XM for Customer Experience logo

Customer experience management (CXM) platform

Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.

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Boei logo

Cloud-based website chat & inbox for small business

Boei is a cloud-based website communication platform combining an AI chatbot, live chat, shared inbox, CRM, and 50+ contact channels.

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Zonka Feedback logo

Cloud-based CX feedback & AI analytics platform

Zonka Feedback is a cloud-based CX feedback and AI analytics platform for SMBs to enterprises, offering multichannel surveys.

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Pointerpro logo

Assessments and surveys for generating personalized reports

Pointerpro helps consultants and professional service providers turn their own methodology into digital assessments that automatically generate personalized PDF reports. Features a drag-and-drop Report Builder, custom scoring logic, and ISO 27001-certified data security.

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TheySaid logo

User testing and research, accelerated by AI.

User testing and research, accelerated by AI.

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Experience.com logo

Cloud-based customer experience platform

Experience.com: Elevating CX, EX, and Reputation via our AI-driven XMP. Transform your business with data-driven decisions and a unified platform for guaranteed growth.

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Zipteams logo

Cloud-based AI CRM & dialer for sales teams

Cloud-based AI CRM platform combining dialer, conversation intelligence, coaching, and pipeline analytics for sales and revenue teams.

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ReviewInc logo

Reputation management and customer experience software unite

ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

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Users also considered
Usersnap logo

Usersnap helps software companies to collect user feedback

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops.

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Hotjar logo

Digital experience insights for any business selling online

Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs.

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Dashly logo

Marketing and customer conversation management platform

Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the funnel and reactivate inactive users with live chat, bots, and targeted messages.

An unlimited number of seats for every plan.

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SurveyLegend logo

Mobile-friendly survey management platform

Track and measure customer experiences with SurveyLegend. Create beautiful, mobile-friendly surveys, forms, and polls with ease. Intuitive and visually engaging, every interaction captures valuable insights that drive smarter decisions and help build deeper, lasting customer relationships.

Read more about SurveyLegend

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Quizell logo

Turn personalized product recommendations into sales!

Quizell fast-tracks e-commerce sales with personalized product recommendations. Create a quiz to discover your customers’ needs and lead them to solutions that work for them. Increase sales, reduce returns, and discover new opportunities for business growth.

Read more about Quizell

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