Bold360 Pricing, Features, Reviews & Alternatives

Bold360

AI-powered customer engagement platform

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Bold360 overview

What is Bold360?

Bold360 is an intelligent customer engagement solution that provides SMBs and large enterprises with actionable customer insights to deliver richer and more personalized experiences in real time. The platform provides live chat, email, messaging and social channels needed to engage and support consumers across self-service and agent assisted interactions.

It presents agents with the full context of those interactions and quick access to support tools like remote access, file transfer and co-browse all through a single pane of glass. This unified experience simplifies the agent workflow and provides them with a complete view of each customer – improving contact center efficiencies and delivering better customer experiences that build loyalty and advocacy.
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Pricing

Pricing options
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, Germany, United Kingdom

Supported languages

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Bold360 screenshot: Bold360 supports live chat functionalityBold360: Smart Engagement for  Digital WorldBold360 screenshot: Allows users to prioritize work items and access past interactions convenientlyBold360 screenshot: An operator can highlight a word to target the adaptive searchBold360 screenshot: Generate new reportsBold360 screenshot: The dashboard gives users valuable insight into chatsBold360 screenshot: Users can track sales visitors
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Bold360 reviews

There are currently no reviews of Bold360.
 

Bold360 pricing

Pricing options
Free trial
View Pricing Plans

Starter, Plus and A.I. plans available.

Please contact Bold360 for pricing details.

Bold360 features

API
Activity Dashboard
Alerts / Escalation
Chat/Messaging
Customizable Branding
Email Management
Knowledge Base Management
Live Chat
Mobile Access
Multi-Channel Communication
Queue Management
Reporting & Statistics
Reporting/Analytics
Self Service Portal
Support Ticket Management
Surveys & Feedback
Third Party Integrations

Alerts/Notifications (157 other apps)
Call Center Management (136 other apps)
Real-Time Chat (138 other apps)

Videos and tutorials

Additional information for Bold360

Key features of Bold360

  • Email management
  • SMS management
  • Twitter management
  • Integrated workspace
  • Reporting engine and scheduler
  • iPhone mobile app
  • Insert image, spell checking, & typing indicator
  • Customizable buttons and windows
  • Post chat survey, email transcript, offline email form
  • Automatic time-on-site invitation
  • Skill routing
  • Automatic chat distribution and load balancing
  • Adaptive messaging
  • Advanced agent reporting
  • Customizable agent alerts
  • Conversational A.I.
  • Self-service analytics
  • Auto-answers
  • Facebook messenger management
  • Mobile invitations
  • Visual assistance
  • Automatic distribution engine
  • Co-browsing
  • Canned messages
  • Data obfuscation
  • Data residency options
  • Chat experiment engine
  • Data retention administration
  • Natural language processing
  • Chatbots
  • Virtual agents
  • Smart agent bot assistant
  • Voices dashboard
  • Assignment algorithms
  • Omni-channel engagement
  • Real-time visitor monitoring
  • Pre- and post-chat surveys
  • Integration API
  • Customer analytics
View All Features

Benefits

Create a more personal connection with customers and website visitors using Bold360's live chat.

Bold360 automatically stores all visitor history keeping track of their website activity and previous interactions. This enables users to access past chats and maintain conversational continuity.

All Bold360 products share a common infrastructure ensuring a smooth transition if users ever decide to upgrade their service.

Bold360 is available as a mobile app for anytime, anywhere accessibility.

Bold360's Basic Summary report provides users with a weekly graph, hourly breakdown of activity, highlights and suggestions for improvement.

Turn data into actionable information with Bold360's reporting features. The reports generated will enable users to track operator responsiveness, measure marketing effectiveness and identify the most successful invites.