Additional information for Bold360
Key features of Bold360
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- Email management
- SMS management
- Twitter management
- Integrated workspace
- Reporting engine and scheduler
- iPhone mobile app
- Insert image, spell checking, & typing indicator
- Customizable buttons and windows
- Post chat survey, email transcript, offline email form
- Automatic time-on-site invitation
- Skill routing
- Automatic chat distribution and load balancing
- Adaptive messaging
- Advanced agent reporting
- Customizable agent alerts
- Conversational A.I.
- Self-service analytics
- Facebook messenger management
- Mobile invitations
- Visual assistance
- Automatic distribution engine
- Canned messages
- Data obfuscation
- Data residency options
- Chat experiment engine
- Data retention administration
- Natural language processing
- Virtual agents
- Smart agent bot assistant
- Voices dashboard
- Assignment algorithms
- Omni-channel engagement
- Real-time visitor monitoring
- Pre- and post-chat surveys
- Integration API
- Customer analytics
Create a more personal connection with customers and website visitors using Bold360's live chat.
Bold360 automatically stores all visitor history keeping track of their website activity and previous interactions. This enables users to access past chats and maintain conversational continuity.
All Bold360 products share a common infrastructure ensuring a smooth transition if users ever decide to upgrade their service.
Bold360 is available as a mobile app for anytime, anywhere accessibility.
Bold360's Basic Summary report provides users with a weekly graph, hourly breakdown of activity, highlights and suggestions for improvement.
Turn data into actionable information with Bold360's reporting features. The reports generated will enable users to track operator responsiveness, measure marketing effectiveness and identify the most successful invites.