Bold360 Pricing, Features, Reviews & Comparison of Alternatives

Bold360

AI-powered customer engagement platform

4.43/5 (23 reviews)

Bold360 overview

Bold360 is an intelligent customer engagement solution that provides SMBs and large enterprises with actionable customer insights to deliver richer and more personalized experiences in real time. The platform provides live chat, email, messaging and social channels needed to engage and support consumers across self-service and agent assisted interactions.

It presents agents with the full context of those interactions and quick access to support tools like remote access, file transfer and co-browse all through a single pane of glass. This unified experience simplifies the agent workflow and provides them with a complete view of each customer – improving contact center efficiencies and delivering better customer experiences that build loyalty and advocacy.
www.bold360.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

English, Dutch, French, Italian, Japanese and 3 other languages, Korean, Portuguese, Spanish
Bold360 screenshot: Bold360 supports live chat functionalityBold360: Smart Engagement for  Digital WorldBold360 screenshot: Allows users to prioritize work items and access past interactions convenientlyBold360 screenshot: An operator can highlight a word to target the adaptive searchBold360 screenshot: Generate new reportsBold360 screenshot: The dashboard gives users valuable insight into chatsBold360 screenshot: Users can track sales visitors

Bold360 reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.4
  4.4
  4.5
John Carey

A decent solution for multi channel engagement

Used daily for 2+ years
Reviewed 2018-08-22
Review Source: Capterra

It works, that is what it comes down to. There are some pros and there are some cons but if you're wanting to chat with people on multiple channels then this product will do that. They have a lot that could be improved upon and their developers in India and the Philipines are trying but aren't there yet.

Pros
Bold360 is a decent solution to multi-channel engagement for businesses who want to do chat, text, video, twitter, and facebook messenger. There are other solutions out there that have been around longer, have a more put-together product that is easier to use, that are less expensive, but Bold360 gets the job done. The multi-channel ability was the biggest feature for me that made us choose them over one of the others in this arena.

Cons
Bold360 is a recent upgrade from Boldchat which cost users a large amount of money to upgrade to, when all it really added was the ability to have chats through a web browser, and for them to be able to pitch you their new AI solution which will run an average to start and only goes up from there. Customer service is mostly overseas through chat and is difficult to reach lately even though they are a chat company. Pricing leaves a lot to be desired and be aware that the prices will continue to go up with each iteration of their software they introduce with new "features" as the slowly take away some of the most important ones without a word to customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

Bold Chat is an Excellent Live Chat Utilized By My Company For Many Years

Used daily for 2+ years
Reviewed 2018-03-26
Review Source: Capterra

Helped our company get Live Chat organized properly on our e-commerce site.

Pros
How versatile and customizable Bold Chat is for an online company that wants to properly brand and differentiate themselves. The customization is both on front end for customers to see such as the look and feel of your Chat popups and chat windows, logos, cretives and the call to action but also on the chat answering side. The back end where a user of the Bold Software can manipulate and strategically craft a Live Chat system that will engage the site visitor in the places and moment and times most opprotune for your business to convert them to a customer, offer support or a special offer. In fact Bold Chat is a premier chat software at a very competitive price. While other companies offer you static system, Bold Chat offers something that goes above and beyond.

Cons
Bold Chat takes a little bit of time to setup but live support is always available 24/7. Being a hosted solution means that you have to rely on their servers which are fairly good. Not many cons here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Rose

Bold 360 gets it right

Used daily for 2+ years
Reviewed 2019-08-27
Review Source: Capterra

We use Bold360 for Chat and Email and have been for some time. It was a nice upgrade over our last system. a least from a Quality Assurance Reviewers standpoint. Much more user friendly.

Pros
As a Quality Assurance team, Bold 360 makes it easy to quickly locate emails and chats for evaluation purposes. It gives us quick access to everything including the customer inquiry, any responses and all the details we need to properly execute our reviews.

Cons
Searching for chats can take some time, but that could be our bandwidth, or the volume of agents and chats within the system.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Tim Bryan

Chat software that does it's job. Expect to pay for any extras.

Used daily for 2+ years
Reviewed 2018-01-09
Review Source: Capterra

Pros
Easy to use chat software that is user friendly when it comes to building code, implementing visitor monitoring, and everyday use for agents. Reporting that helps my team track our performance and where we can use improvement. The ability to use multiple platforms for support options like Twitter, Email, Live Chat, Video Chat, and Support Tickets in one easy to use platform.

Cons
Features keep getting taken out of the software that we use on a daily basis. These features were then introduced in a new upgrade which of course costs more money. If you want to be able to use all of the features you need to pay for the highest package they have available and if you want to use other features you have to pay for those through other vendors like language translation services. The first line of customer support is in the Philippines where English is not the first language and they are not able to assist with technical questions. Every time I have a real issue that needs to be handled immediately it always has to be escalated to tech support and getting a return email or phone call can take 24-48 hours which I don't have. Salespeople who pressure you into buying upgrades whether you need them or not and within a certain time frame so they are able to make a monthly quota. Also, salespeople who are inattentive and send out mass emails instead of emailing clients personally.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Josh Ryan

Very easy to integrate and set up.

Used daily for 2+ years
Reviewed 2019-02-21
Review Source: Capterra

Overall Bold360 is does what it advertises, allows that connection with customers at reasonable price and with minimal overhead or hassle.

Pros
Our customer service people like it, and from the admin position it's extremely easy to deploy to users.

Cons
There really are no serious cons, if it was self updating that would be plus but it's far from a deal breaker.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bold360 pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Starter, Plus and A.I. plans available.

Please contact Bold360 for pricing details.

Bold360 features

API
Activity Dashboard
CRM Integration
Chat
Contact History
Email Integration
Instant Messaging
Knowledge Base Management
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration

Automatic Notifications (91 other apps)
Customizable Branding (92 other apps)
Monitoring (90 other apps)
Prioritizing (63 other apps)
Workflow Management (73 other apps)

Additional information for Bold360

Key features of Bold360

  • Email management
  • SMS management
  • Twitter management
  • Integrated workspace
  • Reporting engine and scheduler
  • iPhone mobile app
  • Insert image, spell checking, & typing indicator
  • Customizable buttons and windows
  • Post chat survey, email transcript, offline email form
  • Automatic time-on-site invitation
  • Skill routing
  • Automatic chat distribution and load balancing
  • Adaptive messaging
  • Advanced agent reporting
  • Customizable agent alerts
  • Conversational A.I.
  • Self-service analytics
  • Auto-answers
  • Facebook messenger management
  • Mobile invitations
  • Visual assistance
  • Automatic distribution engine
  • Co-browsing
  • Canned messages
  • Data obfuscation
  • Data residency options
  • Chat experiment engine
  • Data retention administration
  • Natural language processing
  • Chatbots
  • Virtual agents
  • Smart agent bot assistant
  • Voices dashboard
  • Assignment algorithms
  • Omni-channel engagement
  • Real-time visitor monitoring
  • Pre- and post-chat surveys
  • Integration API
  • Customer analytics
View All Features

Benefits

Create a more personal connection with customers and website visitors using Bold360's live chat.

Bold360 automatically stores all visitor history keeping track of their website activity and previous interactions. This enables users to access past chats and maintain conversational continuity.

All Bold360 products share a common infrastructure ensuring a smooth transition if users ever decide to upgrade their service.

Bold360 is available as a mobile app for anytime, anywhere accessibility.

Bold360's Basic Summary report provides users with a weekly graph, hourly breakdown of activity, highlights and suggestions for improvement.

Turn data into actionable information with Bold360's reporting features. The reports generated will enable users to track operator responsiveness, measure marketing effectiveness and identify the most successful invites.