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Enterprise Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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Oracle CRM On Demand
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Orderhive
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Paperflite
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Pinnacle Cart
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PowerHouseWMS
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Re:amaze
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Sage 50cloud
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Features
API
Drag & Drop Interface
Email Integration
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Activity Dashboard
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Custom Forms
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Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Email Alerts
Email Notifications
Email Templates
Email Tracking
Employee Management
Engagement Analytics
Escalation Management
Event Triggered Actions
Feedback Collection
Feedback Management
File Transfer
Filtered Views
Help Desk Integration
History Tracking
Incident Management
Instant Messaging
Issue Management
IVR / Voice Recognition
Knowledge Base Management
Lead Assignment
Mobile Integration
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple User Accounts
Online Forums
Performance Management
Performance Reports
Permission Management
Prioritizing
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real Time Updates
Receiving
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Search Functionality
Self Service Portal
Single Sign On
SLA Management
SMS Integration
Social Media Integration
SSL Security
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Tagging
Visual Analytics
Website Integration
Widgets
Workflow Management

Related categories

Customer Service & SupportCustomer ManagementCollaboration

Related links

Customer Service Software in Australia
Customer Service Software in Canada
Freelance Customer Service Software
Customer Service Software for SMBs
Customer Service Software for Non-Profits
Customer Service Software for Small Business
Customer Service Software for Android
Customer Service Software for iPad
Customer Service Software for iPhone
Customer Service Software for Linux
Customer Service Software for Mac
Web Based Customer Service Software
Customer Service Software for Windows Phone
Customer Service Software for Windows
Free Trial Customer Service Software
Free Customer Service Software


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185 apps
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NICE inContact   

327
Cloud Contact Center Software
NICE inContact is available for Large Enterprises and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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NICE inContact

327
Cloud Contact Center Software
NICE inContact is available for Large Enterprises and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Zendesk   

2,372
63 pts
Cloud-based Help Desk & Customer Support Platform
Zendesk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Zendesk

2,372
63 pts
Cloud-based Help Desk & Customer Support Platform
Zendesk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Salesforce Service Cloud   

458
60 pts
Customer Service & Field Service Management Solutions
Salesforce Service Cloud is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Salesforce Service Cloud

458
60 pts
Customer Service & Field Service Management Solutions
Salesforce Service Cloud is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Aceyus   

3
Employee & client experience management for contact centers
Aceyus is available for Large Enterprises and offers the following support options: Phone Support. Learn more
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Aceyus

3
Employee & client experience management for contact centers
Aceyus is available for Large Enterprises and offers the following support options: Phone Support. Learn more
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Wix Answers   

19
The only unified customer support solution.
Wix Answers is available for Large Enterprises and offers the following support options: Online Support, Phone Support. Learn more
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Wix Answers

19
The only unified customer support solution.
Wix Answers is available for Large Enterprises and offers the following support options: Online Support, Phone Support. Learn more
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Genesys Cloud   

98
Mobile optimized cloud call center with multichannel routing
Genesys Cloud is available for Large Enterprises and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Genesys Cloud

98
Mobile optimized cloud call center with multichannel routing
Genesys Cloud is available for Large Enterprises and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Front   

147
Email management software and shared inbox for teams
Front is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Front

147
Email management software and shared inbox for teams
Front is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Jira Service Desk   

252
55 pts
Simple service desk built on Jira
Jira Service Desk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Jira Service Desk

252
55 pts
Simple service desk built on Jira
Jira Service Desk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

RenewityRMA   

10
Returns management and product service tracking solution
RenewityRMA is available for Large Enterprises and offers the following support options: FAQs, Online Support, Phone Support. Learn more
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RenewityRMA

10
Returns management and product service tracking solution
RenewityRMA is available for Large Enterprises and offers the following support options: FAQs, Online Support, Phone Support. Learn more
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Bold360   

25
AI-powered customer engagement platform
Bold360 is available for Large Enterprises and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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Bold360

25
AI-powered customer engagement platform
Bold360 is available for Large Enterprises and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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elevio   

26
Self-service support & customer education platform
elevio is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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elevio

26
Self-service support & customer education platform
elevio is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Help Scout   

154
Web-based help desk designed for better customer experience
Help Scout is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Help Scout

154
Web-based help desk designed for better customer experience
Help Scout is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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InGenius   

2
Call center CRM-integrated software
InGenius is available for Large Enterprises and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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InGenius

2
Call center CRM-integrated software
InGenius is available for Large Enterprises and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

HappyFox   

78
60 pts
Helpdesk, customer support software
HappyFox is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HappyFox

78
60 pts
Helpdesk, customer support software
HappyFox is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Dixa   

17
The Customer Friendship Platform
Dixa is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Dixa

17
The Customer Friendship Platform
Dixa is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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inSided   

7
Leading Community Platform for Customer Success & Support
inSided is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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inSided

7
Leading Community Platform for Customer Success & Support
inSided is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HelpDesk   

6
Ticketing software for effortless customer support
HelpDesk is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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HelpDesk

6
Ticketing software for effortless customer support
HelpDesk is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
Visit WebsiteCompare

Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Vision Helpdesk

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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FluentStream   

62
A cloud-based business phone service
FluentStream is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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FluentStream

62
A cloud-based business phone service
FluentStream is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

SoGoSurvey   

621
Customer and employee experience management platform.
SoGoSurvey is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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SoGoSurvey

621
Customer and employee experience management platform.
SoGoSurvey is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

HelpCrunch   

147
51 pts
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
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HelpCrunch

147
51 pts
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
Visit WebsiteCompare

LiveChat   

1,018
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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LiveChat

1,018
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

HelpOnClick Live Chat Software   

10
Live Chat Software and Virtual agent for SMBs
HelpOnClick Live Chat Software is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials. Learn more
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HelpOnClick Live Chat Software

10
Live Chat Software and Virtual agent for SMBs
HelpOnClick Live Chat Software is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials. Learn more
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SolarWinds Take Control   

14
Collaborative remote access solution
SolarWinds Take Control is available for Large Enterprises and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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SolarWinds Take Control

14
Collaborative remote access solution
SolarWinds Take Control is available for Large Enterprises and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Whatfix   

57
Accelerate Digital Adoption
Whatfix is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteAdd to compareCompareRemove app

Whatfix

57
Accelerate Digital Adoption
Whatfix is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare
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