Enterprise Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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185 apps

NICE inContact   

327
Cloud Contact Center Software
NICE inContact is available for Large Enterprises and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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Cloud Contact Center Software
NICE inContact is available for Large Enterprises and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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Zendesk   

2,372
63 pts
Cloud-based Help Desk & Customer Support Platform
Zendesk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Cloud-based Help Desk & Customer Support Platform
Zendesk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Salesforce Service Cloud   

458
60 pts
Customer Service & Field Service Management Solutions
Salesforce Service Cloud is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Customer Service & Field Service Management Solutions
Salesforce Service Cloud is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Aceyus   

3
Employee & client experience management for contact centers
Aceyus is available for Large Enterprises and offers the following support options: Phone Support. Learn more
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Employee & client experience management for contact centers
Aceyus is available for Large Enterprises and offers the following support options: Phone Support. Learn more
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Wix Answers   

19
The only unified customer support solution.
Wix Answers is available for Large Enterprises and offers the following support options: Online Support, Phone Support. Learn more
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The only unified customer support solution.
Wix Answers is available for Large Enterprises and offers the following support options: Online Support, Phone Support. Learn more
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Genesys Cloud   

98
Mobile optimized cloud call center with multichannel routing
Genesys Cloud is available for Large Enterprises and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Mobile optimized cloud call center with multichannel routing
Genesys Cloud is available for Large Enterprises and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Front   

147
Email management software and shared inbox for teams
Front is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Email management software and shared inbox for teams
Front is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Jira Service Desk   

252
55 pts
Simple service desk built on Jira
Jira Service Desk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Simple service desk built on Jira
Jira Service Desk is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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RenewityRMA   

10
Returns management and product service tracking solution
RenewityRMA is available for Large Enterprises and offers the following support options: FAQs, Online Support, Phone Support. Learn more
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Returns management and product service tracking solution
RenewityRMA is available for Large Enterprises and offers the following support options: FAQs, Online Support, Phone Support. Learn more
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Bold360   

25
AI-powered customer engagement platform
Bold360 is available for Large Enterprises and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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AI-powered customer engagement platform
Bold360 is available for Large Enterprises and offers the following support options: Knowledge Base, Online Support, Phone Support. Learn more
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elevio   

26
Self-service support & customer education platform
elevio is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Self-service support & customer education platform
elevio is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Help Scout   

154
Web-based help desk designed for better customer experience
Help Scout is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Web-based help desk designed for better customer experience
Help Scout is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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InGenius   

2
Call center CRM-integrated software
InGenius is available for Large Enterprises and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Call center CRM-integrated software
InGenius is available for Large Enterprises and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HappyFox   

78
60 pts
Helpdesk, customer support software
HappyFox is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Helpdesk, customer support software
HappyFox is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Dixa   

17
The Customer Friendship Platform
Dixa is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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The Customer Friendship Platform
Dixa is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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inSided   

7
Leading Community Platform for Customer Success & Support
inSided is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Leading Community Platform for Customer Success & Support
inSided is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HelpDesk   

6
Ticketing software for effortless customer support
HelpDesk is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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Ticketing software for effortless customer support
HelpDesk is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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FluentStream   

62
A cloud-based business phone service
FluentStream is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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A cloud-based business phone service
FluentStream is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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SoGoSurvey   

621
Customer and employee experience management platform.
SoGoSurvey is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Customer and employee experience management platform.
SoGoSurvey is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HelpCrunch   

147
51 pts
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
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Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
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LiveChat   

1,018
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Large Enterprises and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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HelpOnClick Live Chat Software   

10
Live Chat Software and Virtual agent for SMBs
HelpOnClick Live Chat Software is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials. Learn more
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Live Chat Software and Virtual agent for SMBs
HelpOnClick Live Chat Software is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Video Tutorials. Learn more
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SolarWinds Take Control   

14
Collaborative remote access solution
SolarWinds Take Control is available for Large Enterprises and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Collaborative remote access solution
SolarWinds Take Control is available for Large Enterprises and offers the following support options: Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Whatfix   

57
Accelerate Digital Adoption
Whatfix is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Accelerate Digital Adoption
Whatfix is available for Large Enterprises and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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