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Customer Service Software for Non Profits

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.
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Features
API
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Email Integration
Third Party Integration
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Features
API
Drag & Drop Interface
Email Integration
Third Party Integration
Access Control
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts / Escalation
Application Integration
Asset Management
Assignment Management
Auditing
Authentication
Automated Scheduling
Automatic Lead Distribution
Automatic Notifications
Call Center Management
Call Recording
Call Routing
Call Transfer
Chat
Client Portal
Collaboration Tools
Collaborative Workspace
Commenting
Communication Management
Computer Telephony Integration
Configurable Workflow
Contact Database
Contact History
Contact Management
CRM Integration
Custom Fields
Custom Forms
Customer Database
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Reporting
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Email Alerts
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Email Tracking
Escalation Management
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Feedback Collection
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Instant Messaging
Issue Management
IVR / Voice Recognition
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Lead Assignment
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Monitoring
Multi-Channel Communication
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Multi-Language
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Multiple User Accounts
Online Forums
Performance Management
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Search Functionality
Self Service Portal
Single Sign On
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SMS Integration
Social Media Integration
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Status Tracking
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Support Ticket Management
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Website Integration
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Workflow Management

Related categories

Customer Service & SupportCustomer ManagementCollaboration

Related links

Customer Service Software in Australia
Customer Service Software in Canada
Freelance Customer Service Software
Enterprise Customer Service Software
Customer Service Software for SMBs
Customer Service Software for Small Business
Customer Service Software for Android
Customer Service Software for iPad
Customer Service Software for iPhone
Customer Service Software for Linux
Customer Service Software for Mac
Web Based Customer Service Software
Customer Service Software for Windows Phone
Customer Service Software for Windows
Free Trial Customer Service Software
Free Customer Service Software


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94 apps
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Zendesk   

2,360
63 pts
Cloud-based Help Desk & Customer Support Platform
Zendesk is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Zendesk

2,360
63 pts
Cloud-based Help Desk & Customer Support Platform
Zendesk is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

NICE inContact   

267
Cloud Contact Center Software
NICE inContact is available for Non Profit and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
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NICE inContact

267
Cloud Contact Center Software
NICE inContact is available for Non Profit and offers the following support options: Knowledge Base, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Freshdesk   

2,163
82 pts
Online helpdesk system and customer service software
Freshdesk is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Freshdesk

2,163
82 pts
Online helpdesk system and customer service software
Freshdesk is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

elevio   

26
Self-service support & customer education platform
elevio is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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elevio

26
Self-service support & customer education platform
elevio is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Jira Service Desk   

252
55 pts
Simple service desk built on Jira
Jira Service Desk is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Jira Service Desk

252
55 pts
Simple service desk built on Jira
Jira Service Desk is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

SoGoSurvey   

610
Customer and employee experience management platform.
SoGoSurvey is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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SoGoSurvey

610
Customer and employee experience management platform.
SoGoSurvey is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Help Scout   

153
Web-based help desk designed for better customer experience
Help Scout is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Help Scout

153
Web-based help desk designed for better customer experience
Help Scout is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Cayzu   

31
Cloud Based Ticket Management & Help Desk Software
Cayzu is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Cayzu

31
Cloud Based Ticket Management & Help Desk Software
Cayzu is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Front   

130
Email management software and shared inbox for teams
Front is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Front

130
Email management software and shared inbox for teams
Front is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

HelpDesk   

5
Ticketing software for effortless customer support
HelpDesk is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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HelpDesk

5
Ticketing software for effortless customer support
HelpDesk is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
Visit WebsiteCompare

FluentStream   

60
A cloud-based business phone service
FluentStream is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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FluentStream

60
A cloud-based business phone service
FluentStream is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

BOTNATION AI   

0
Artificial intelligence (AI)-based chatbot creation platform
BOTNATION AI is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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BOTNATION AI

0
Artificial intelligence (AI)-based chatbot creation platform
BOTNATION AI is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Vision Helpdesk   

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Vision Helpdesk

28
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Vision Helpdesk is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

HelpCrunch   

145
51 pts
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
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HelpCrunch

145
51 pts
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
Visit WebsiteCompare

EngageBay   

52
Integrated sales & marketing software for growing teams
EngageBay is available for Non Profit and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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EngageBay

52
Integrated sales & marketing software for growing teams
EngageBay is available for Non Profit and offers the following support options: Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

LiveChat   

1,011
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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LiveChat

1,011
Premium Customer Service Software for Live Chat & Help Desk
LiveChat is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Whatfix   

57
Accelerate Digital Adoption
Whatfix is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Whatfix

57
Accelerate Digital Adoption
Whatfix is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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Acquire   

18
Multi-channel Customer Communication Platform
Acquire is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
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Acquire

18
Multi-channel Customer Communication Platform
Acquire is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support. Learn more
Visit WebsiteCompare

ProProfs Help Desk   

3
Help desk and ticketing solution for customer service
ProProfs Help Desk is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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ProProfs Help Desk

3
Help desk and ticketing solution for customer service
ProProfs Help Desk is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Bitrix24   

409
100% free CRM, collaboration and communication tool suite
Bitrix24 is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
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Bitrix24

409
100% free CRM, collaboration and communication tool suite
Bitrix24 is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Video Tutorials. Learn more
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Smartsupp Live Chat   

207
Smartsupp is Free Live Chat with visitor recording
Smartsupp Live Chat is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
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Smartsupp Live Chat

207
Smartsupp is Free Live Chat with visitor recording
Smartsupp Live Chat is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support. Learn more
Visit WebsiteCompare

LiveAgent   

876
71 pts
Great customer service starts with better help desk software
LiveAgent is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
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LiveAgent

876
71 pts
Great customer service starts with better help desk software
LiveAgent is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials. Learn more
Visit WebsiteCompare

Zoho Assist  

335
Instant Remote Support. Unattended Remote Access.
Zoho Assist is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support.
Learn moreAdd to compareCompareRemove app

Zoho Assist

335
Instant Remote Support. Unattended Remote Access.
Zoho Assist is available for Non Profit and offers the following support options: FAQs, Forum, Knowledge Base, Online Support, Phone Support.
Learn moreCompare

Bookafy  

127
Free online appointment booking software
Bookafy is available for Non Profit and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials.
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Bookafy

127
Free online appointment booking software
Bookafy is available for Non Profit and offers the following support options: FAQs, Online Support, Phone Support, Video Tutorials.
Learn moreCompare

Aircall  

155
Phone system for support and sales teams
Aircall is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
Learn moreAdd to compareCompareRemove app

Aircall

155
Phone system for support and sales teams
Aircall is available for Non Profit and offers the following support options: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.
Learn moreCompare
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