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Description
Front is customer service software that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.Read more about Front
Pros and Cons from Front users
+15
It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
However, the number of times we experienced an outage was frustrating.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
When you send a message there is a gap of 5 seconds to cancel it but once it has been sent there is no way to recall it.
Carlos Mario S.
There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.
I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links features it will be an overkill.
It's super easy to use and perfect when working in team. It's basically impossible to miss any email with this software and super nice the way it looks like when using it on a daily basis.
When I try to use my Gmail now it causes a lot of bugs with moving/altering emails. This is rather annoying as I still need to use my standard email for internal emailing.
This software makes it easy to collaborate on emails, gives staff accountability, has fair audit features, and if you pay enough money, the ability to create additional roles is also pretty nice.
Our overall experience with Front has been extremely positive. Front provides a great interface and robust feature set that does exactly what it needs to do to get the job done.
I think my favorite thing about Front is the ability to collaborate with teammates on emails + share drafts. I also use the canned response feature A LOT, as well as the Snooze ability.
It has integration with Salesforce that allows our reps to interact seamlessly (for 90%+ of instances). We're very happy with the rule automation and workflow management.
Front is great categorizing and assigning inbound messages in an efficient manner. I especially love the tag feature.
I like the simplicity and intuitiveness of Front. One of my favorite little features is how you can create a new pre-written response directly from an email you're drafting up.
I also love the UI, to me it's much more clean and open in comparison to gmail, what we used before Front.
I love the ability to interact with all our support tools - phone, email, chat from intercom, while interacting with our full team (support team of 5).
Front is a fantastic tool for teams on a budget.
Used as a shared inbox for our customer success org and it solves so many problems. Shared inbox, Salesforce integration, and assigning tasks are some highlights.
Sam G.
Description
Intercom is redefining how businesses support their customers using powerful messaging and automationRead more about Intercom
Pros and Cons from Intercom users
+15
Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Aleksandr S.
Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
Anna K.
We have stuck with intercom for 4 years at this point and no plans to leave.
When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.
Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.
Aleksandr S.
Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.
The customer support and account management is absolutely horrible.
The product really has a good user experience for the end-user. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together.
This has been a great product for communicating things to our users. Easy to use and has a great support team.
Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.
Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.
Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Very nice software with only positive experiences so far.
It has fair amount of rich content options, though they cost extra.
Description
Customer Service Software built for business to business support! Improve efficiency, reduce costs, and increase customer satisfaction with TeamSupport.Read more about TeamSupport
Pros and Cons from TeamSupport users
+15
Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
Reports are a little difficult and confusing to set up.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated.
I love the automatic email feature, as it is helpful when we are out of the office or to follow up on tickets that have not been replied to.
There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing.
Emin N.
THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible.
Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket.
This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports.
They are always willing to help and provide more training. Every time that we have reached out for support due to issues they are quickly addressed and resolved.
Team Support is easy to use for both our employees and customers. With Team Support you don't have to worry about losing tickets or correspondence with clients.
Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature.
Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
Sam S.
I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues.
Ticket escalation to other groups is easy. Customer management is excellent.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.
Ease of Use and integration it provides with other products.
Its wide integration and your ability to create custom templates.
Description
Service Creatio is a cloud application with out-of-the-box processes
for full-cycle service managementRead more about Creatio CRM
Pros and Cons from Creatio CRM users
+15
I can honestly say its been excellent - anything we ask for has been done in good time, reliable system, great staff.
Before we were using 3 different programs to track the orders, to check products availability and manage cases and it was a real disaster.
Clean intuitive interfaces that eliminate a great deal of hassle from end-user education. Robust out of the box solutions for many standard business needs.
We are in process of integration an ERP system with the bpm'online system with help of Partner of bpm'online so that no data was lost or missed out.
If you're looking for an easy-to-use and cost-effective CRM, this is a good one to try. Their process engine is a big advantage as well.
josef m.
Didn't provide a modular pricing that we can adjust according to what we needs. Design features in marketing is limited.
We liked the easy customization and user-friendly interface. The scalability and security of our data was also important.
josef m.
The mobile application was only slightly difficult to get used to navigating, but there was a lot of customization on the implementation end.
Even though the system is powerful and feature-rich already, we are confident that the product has a huge potential.
Bpm'online Studio - Great tool to improve process implementation and easy to use.
The system is versatile and intuitive, which makes it a perfect fit for our company.
Creatio - great product - really flexible - great customer service.
First, the business process tool is easy to use yet powerful and robust. It can be used to automate business tasks, implement rules and also, to develop integrations with third party tools.
Rommel B.
A highly recommended solution for customer-centric businesses.
Thanks to its low-code development tools, we are able to create new tailor-made solutions on.
Excellent pricing and incredibly simple license management.
With the help of the bpm’online system we are now able to record, store, and organize all the data that we had. In addition, during the integration process the data was deduplicated and cleaned.
Jeroel P.
I really like this platform because it has allowed me to automate and streamline customer service processes, as well as efficiently manage all activities related to my clients.
Marina C.
Description
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.Read more about JIRA Service Management
Pros and Cons from JIRA Service Management users
+15
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Damon D.
Description
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.Read more about Zoho Desk
Pros and Cons from Zoho Desk users
+15
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Kassy C.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
The user interface can be a bit confusing if you are an entry level user.
Matthew H.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Lack of customization options in the lower subscription tiers.
It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.
Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.
Integration with a lot of helpful apps to fulfill your task in a better way ex.
It easy to use and user friendly. Remote access tool is very good.
Fantastic and easy experice, fast to set up and customize.
We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.
Denise W.
Great - and their customer service is great as well.
The Zoho support is excellent and they always solve the issues you are trying to tackle.
We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.
Too many useful tool and easy to use friendly interface.
Cost and ease of getting set up. Support personnel always helpful.
Good Integration with Sprint and allows tickets to integrate.
Description
Zendesk's fully customizable service solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.Read more about Zendesk Suite
Pros and Cons from Zendesk Suite users+15
I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
Tremendously disappointing for a company that sells ticketing software to have such a poor interaction when it comes to using it.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Non-Existent & TERRIBLE Customer Service. You are just a number to them.
Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.
If you ever need support from Zendesk then it is horrible.
Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.
The only minor dislike us that when the client your chatting with goes offline your messages or conversation gets erased.
I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.
We ended up switching to a free service which better fit our needs. All in all it was a pleasant experience and we used it for 3 years to manage the chat on our site.
It’s very useful for our customer support helpline which we launched during the pandemic and insures that we make the customer journey experience good for.
I liked the simple yet useful UI of zendesk. The ticketing system is very useful and efficient, reporting and user data is useful and quite accurate.
I like Zendesk's robust ticketing capabilities. Despite its high price, it's an extremely powerful CRM tool when compared to competitors.
Overall, it's a fantastic platform for e-mail support while also offering the ability to have everything in one place.
We have been using Zendesk for a client project to help us receive and assign tickets from our client. The system is great and easy to use.
I like the premade templates that is currently used for our FAQ. It is great that our engineering team does not need to develop this separately.
Also it can easily be integrated to a lot of platform. What I like the most is the ability to integrate with Slack.
Zendesk is a powerful CRM tool that totally worth the price.
Description
Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard!Read more about Issuetrak
Pros and Cons from Issuetrak users
+15
What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
Customer support is very poor. Sometimes emails sent to the system to generate a ticket will get stuck on the server and we have to manually run a job that kicks the email through.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
Alexis T.
We tried their "productivity" version which changes the user base but ran into more problems trying to tie everything in make it work as a workflow management system.
IssueTraks support team is super quick and super friendly. I would highly recommend this product.
I also don't like that you tend to get a lot of windows up, sometimes gets confusing.
They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.
When upgrading - it is hard to figure out exactly how the upgrade will effect your specific account.
I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.
The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.
Overall it has been a great experience with EXCELLENT technical customer support.
If you are looking for a system to create tickets, escalate to others in your organization or even outside your organization and track tickets this is a great product at a good price.
We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.
Retrieving information quickly for Decision making is key and this makes my superiors happy anytime am ble to retrieve information quickly. Just try it and you will love it.
The GUI is so nice, easy to use and understand. Like with any new product, it does take time to find out all the options and how to set them up.
Support is very good and receptive to new feature requests. The UI feels dated relative to other help desk software and we would like to see an Android app.
We often learn tricks and best practices from them. IssueTrak allows us to track the progress and document what we've learned for other team members in the future.
Bonnie B.
Helpful Issue Tracker Software for smaller Projects.
Description
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.Read more about HubSpot Service Hub
Pros and Cons from HubSpot Service Hub users
+15
The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.
There can be many layers to get through, and the lack of tags makes it hard to track.
I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.
In our case, a multi-language Knowledge Base is missing to make the KB more complete.
This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.
You can't see if another team member is in the ticket. If the customer replies back to an closed to ticket it doesn't reopen so we miss emails unless we are double checking our notifications.
Reporting is very robust , much more than our previous CRM. Hubspot academy is outstanding.
The ticketing functionality is extremely limited and counter-intuitive to use. You get the sense that the functionality has been half-built and rushed out.
I also really like the reporting so far, it gives the support team a lot of insight into what is working and what is not. The new editor helps you to make super professional-looking articles.
This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.
I love how it keeps contacts so organized. Their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.
Whenever there is a bug or issue it is addressed immediately. Our company loves using hubspot for many reasons but mostly how user friendly it is and easy to navigate.
The integration of the service system with rest of Hubspot is a significant advantage when it comes to having all the info needed at hand when helping clients.
On top of that, it's easy to customize various parts of the Service Hub to fit your needs. The overall ease of use is what sets Service Hub apart for me.
They provide all the assistance you need, so as long as you're willing to investigate and ask for help, this is a really nice product.
Great value for the money. You will be able to integrate marketing, customer service, sales and have them communicate across all teams seamlessly.
Patrick M.
I have really appreciated the Customer Support provided by HubSpot; they are quick to find resolutions to problems, and their support team is courteous and friendly.
The Slack integration is the best and helps make sure balls aren't getting dropped with workflows that trigger support notifications and tasks.
Description
Bitrix24 is #1 free client management (CRM) and customer service solution, used by 12 million businesses worldwide. Cloud/mobile/open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack, etc.Read more about Bitrix24
Pros and Cons from Bitrix24 users
+15
Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.
Syamir K.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
Maszni A.
As a CRM, cloud for documentation and message it works great and is at a very nice price.
Evelyn S.
Their employee performance report is just an eyewash, they don't have an employee reporting structure at all, what the biggest disappointment.
It is good for small startups because of its reasonable pricing compared to other CRM tools. Also the customization of the software feature is also a great one.
Definitely Not at all a matured technology with the failure to understand basics if it comes to the custom tab.
I like that it has a mobile app so that helps for the chat when you are not in the computer and someone needs to contact you.
Evelyn S.
They should also fix the integration feature, as some of the integration is not properly integrated and no data are shown in the software after it is connected.
Zuhairah A.
It’s user friendly which is the best, and easy access also.
Some of the CRM tools is quite confusing to use and there no complete guide or documentation that can help me to study its functionality.
Aminuddin B.
The most important thing that i look in project management software is the contact panel, and Bitrix24 has a very comprehensive contact panel.
Syamir K.
It's quite reliable and useful for business management.
Rafael P. F.
The pricing for smaller teams is affordable. Also has self hosted version with ability to integrate more functionality.
Bitrix offer a clean and minimalist user interface that is easy to navigate around it. It can be used to managing task and acted as a CRM to smoothing the customer support tools related.
Zuhairah A.
Description
PINKVerify Certified ITIL / ITSM Compliant - Service Desk Software, Incident, Asset, Problem, Change, Release, Contract, Vendor, Service Catalog & moreRead more about Vision Helpdesk
Pros and Cons from Vision Helpdesk users
+14
Awesome experience with Vision Helpdesk and support from the team is also very quick and good.
I don't like that the forums page is difficult to use.
What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
We use this system to help young people, children most, with their problem about bullying in the Netherlands.
The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.
The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms.
SLA supported, good reporting, unlimited agents, customization help, very nice support, constant update with stable release, cost effective, mobile application, etc.
Gitesh T.
Vision helpdesk is a great customer support software, it allows for many integrations such as twitter and SMS. The software is also great because it allows you to see how your staff are performing.
Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions.
Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.
Awesome automation and workflow. Robust and dynamic team and department designation.
We have found them to be the best helpdesk so far and recommend Vision helpdesk highly for people who are seeking online web based customer support helpdesk.
Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily.
Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system.
Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive.
Software is the possibility to include all the systems we use. Easy to use - Clean interface ,Support team - features - prices.
They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision.
Description
Method:CRM is the #1 rated CRM for QuickBooks users! Our powerful, two-way QuickBooks sync makes sure you always have the data you need to succeed. Plus, our 100% customizable platform means you can get the perfect CRM for your unique business needs.Read more about Method CRM
Pros and Cons from Method CRM users
+15
I liked the low cost and the clean interface that all looked much nicer than what we had been using. I really liked how tightly it could integrate with QuickBooks Online which saved us a lot of time.
When I encountered a problem (I have a "tech curse".), she tested and found it occurred for her too. Then she used a different contact to troubleshoot, and the problem did not occur.
Great way to follow up on clients and activities , the fact the will provide a good picture of the work done during the day , invoices are sync with QuickBooks.
But then I tried to use it and have been incredibly frustrated and extremely disappointed with the user support (or lack there of).
Rebekah R.
Overall, very user friendly with very high quality customer service that is swift to respond to questions via chat or over the phone.
Worse CRM on the market. We chose it because it was Canadian and its supposed to sync with our system quickbooks.
Donny C.
I recommend if you get this program that you have a team that is similar to a programmer on the backend to help set up uniqie to your desires.
0 on 10 and ignored my request for a refund for the work they did not do.
Good product to use and great customer service.
The integrations can be somewhat confusing when you first approach them.
User Friendly and customizable, I would recommend this CRM.
Extremely difficult to customize, and expensive. They charge your huge fees for hours and end up charging more to correct mistakes.
My online encounters have been excellent with the Method staff.
Half of everything we painstakingly made in the DB basically fell apart after it was tested and tweaked. It was very hard to navigate, requiring extensive videos and documentation.
I am satisfied because it is a really efficient tool to grow my business.
All interactions were outstanding, even if I didn't like the answer quite professional.
Very friendly CRM software with integration to QBO.
Method CRM is a powerful platform for simple businesses.
Description
Better sales, made simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting. Supercharge your CRM into an automated sales machine with an intelligent autodialer, seamless CRM integration, and Enterprise Contact Center.Read more about Kixie PowerCall
Pros and Cons from Kixie PowerCall users
+15
We have had very few issues with their system and they are always quick to respond and help us with any issues we have. The ease of use and connectivity that Kixie provides is fantastic.
Several of our team members had trouble with the system, such as it not registering a wireless mic, and problems with calls not coming in properly.
I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
The call quality is horrible. The iphone app keeps crashing and is sometimes useless.
From sales and customer service they have all been super helpful and great to work with.
The integration to our CRM did not exist, after being told otherwise, so tracking calls and their dispositions did not exist, making it difficult to measure our team.
I like the easy interface and the quick ability to reaching out prospect clients.
Sometimes when sending text messages from the Kixie app on my cell phone there is a lag, resulting in me sending the same message multiple times.
Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.
It really does meet all of our needs when it comes to inbound and outbound calls. We couldn't have asked for a better solution at a more affordable price.
It has helped increase my teams productivity and morale, also scaled out to other departments to help improve their synchronicity within business units and customer interactions.
Very easy to use interface, reliable support staff, and very friendly for those who haven't used a powercall system before.
It has been amazing so far. Very easy to use and connected well with our CRM.
Kixie has some awesome tools. They integrate very well with Pipedrive and the zapier connections make it really easy to use with our email and automation platforms as well.
Braden M.
Very easy and intuitive to use and comes with all the bells and whistles needed. Integrates perfectly with our CRM and is priced very fairly for the value we get from it.
I love the efficiency Kixie adds to my daily outreach.
They are organized and get back with you almost instantly. The ease of use of the App is incredible and the compatibility with our CRM has been easy to use as well.
It's easy to use and navigate. Extremely useful tool & integrations.
Description
Heymarket is customer service via text message for leading brands. It is intuitive enough for agents to learn in minutes, but powerful enough for manager to track performance. Using SMS for customer service will improve response times, agent productivity, and customer satisfaction.Read more about Heymarket
Pros and Cons from Heymarket users
+13
We like that it's an easy SMS App, also the integration with ZD, we can set up templates and use the same one for automated messages like collections or surveys, which is great.
It is now included in a more expensive plan. We were very disappointed when we lost the feature.
My overall experience has been good because again, they have great customer service.
The bottom set of groups are hard to send a text out to. It does not work well if you have multiple groups.
Overall I was very pleased and will suggest it to those that I feel it will be a fit for.
Just limited in its capabilities and in the year I’ve used it, no improvements made.
Easy to use and feels like native text messaging, but with some amazing additional features so that our whole team can field messages from our customers.
Matt T.
It is a little more expensive then other systems we have used, but you get what you pay for.
I love how easy Heymarket is to use - I love that it's an app so I can keep my business texts separate from my personal texts, yet it comes right to my cell phone.
Holly B.
Love that you can text multiple people at the same time. It tracks conversations well and like that.
It is very easy to use and has a user-friendly interface. It works as expected and has some important features like lists that go a long way.
Plus the Customer Service is excellent. I always receive replies quickly and they are able to help troubleshoot any issues I'm having.
Holly B.
The best thing about this software is the easy to use interface and very customizable lists and contact imports.
Heymarket really makes it easy to contact a large group, quickly with information - it is one of the best features I have encountered lately.
With ease I was able to communicate with my associates as a group they were categorized in or the whole roster.
Overall a good product, but lacking in some features like automatic campaigns. I had to pair it with Zapier in order to automate things and I wish it was just already there.
Description
GreenRope helps you provide better customer service, see all customer information, interactions, and history in one place. You can use automation to simplify your tasks and communications, create tickets, surveys, feedback forms, and more to measure customer satisfaction and solve problems.Read more about GreenRope
Pros and Cons from GreenRope users
+15
A great communication tool for small business. The opportunity to be able to reach prospects in an quickly and timely manner is beyond impressive.
HATE HATE HATE that spell check is not on as a default in the email settings. HATE that when you use autofill for one category it changes all the categories.
Christina (.
We deal with a lot of 55 - 75 year old people and the ability to go in and help them with their newsletter subscriptions as if I was them is superb.
HATE that it either does not link with my google calendar or I do not know how to link it with my google calendar.
Christina (.
Customer Support is GreenRope's secret advantage. Staff is very responsive and effective.
HATE that the mail does not show in my sent mail in my gmail account so I can see what was sent and when without being in the app.
Christina (.
You guys make me look good. Thank you very much for your help and support.
The email saving feature sort of sucks. It doesnt have the title of the emails and sometimes it is out of order.
We are confident we can not only improve our internal operation, but our customer's experience as well.
It is difficult to use and understand. The Group set up is questionable for small businesses who don't have multiple users.
Everyone is friendly, patient, and helpful. I have worked most often with representative.
No direct API as of yet between Greenrope software and my ticketing platform (not TM or Pac), though they do have APIs with other providers.
Customer Support through the live chat feature is fantastic. I always get a quick response.
The great support I get from customer support.
This software has all the features you want a CRM to have - no missing bits - having everything integrated is fantastic.
There's a real sense of a commitment to developing the software and taking on board suggestions. You don't feel like a number - you feel like you are part of the GreenRope family.
Additionally, the interface is very user friendly with question marks next to every section that will give you further information of how to complete a task if you are lost.
We invested in it for the CRM part. And then found that it provides a store, a learning platform for our online courses, excellent email marketing, calendar booking schedule.
Description
HaloCRM is a flexible help desk solution that offers a sustainable way to scale customer service operations. HaloCRM is a future-proof solution for organizations of any size.Read more about HaloCRM
Pros and Cons from HaloCRM users
No pros & cons found
Description
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps sales teams win more deals and understand the health of their business on a platform that grows with them.Read more about Salesforce Sales Cloud
Pros and Cons from Salesforce Sales Cloud users
+15
Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
Oliver L.
As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.
Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.
The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.
The ease of use of this software salesforce is amazing. I will would just want to commend the developers and managements of the great work put together.
Built-in email message creation is horrible and unreliable, randomly sending un-formatted and embarrassing messages.
The amount of information you can handle with it is incredible. I strongly recommend it and I very grateful for it.
Manuel M.
Dashboard is beautiful and love that you can have different graphs to display and show during meeting to impress management.
The Chatter function gives great, quick connections to employees and collegues company-wide. Customer services is fantastic and highly responsive.
Salesforce is awesome because you can build it to be whatever you want it to be for your company. It helps us keep track of our leads exactly how we need it to.
The customer support is very responsive. Very useful From creating prospects to billing information required And overall it is one of the best CRM.
Gopi S.
Super easy to navigate and save valuable information. Very intuitive feeling makes it easy to learn and understand its features.
The cloud based architecture makes it easily accessible and the deployment work like a charm. It very cost effective and intuitive.
It is amazing what you can get and do with the free version of Salesforce. I do fundraising consultant and for small non-profits on a tight budget this is my top recommendation.
Andrea D.
I liked its ability to be personally configured and its integration with other vendors. The App was also competitive with its peers.
Pretty good, I’m fairly new to the system but it was pretty easy to learn and maneuver which is very important with the position that I am in.
Description
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.Read more about Webex
Pros and Cons from Webex users
+15
Very good, easy to share content, presentation, be able to view participants. Very stable platform, video quality.
Everytime you scroll through the people in the room, all the camera screens have to reload. Half the people in our room have audio problems and it's very ugly to the eye.
Webex has an easy interface and is good with some integrations like outlook. Webex has a good mobile app.
Webex's design is atrocious, and its legacy features live behind separate interfaces—which are somehow even worse than the design of the main UX—that make them incredibly confusing to use.
Overall I think the Webex is a good and I do recommend it as a good video chat software I will definitely be using this soft ware on my laptop.
Guillermo V.
We have had trouble with the video when everyone first started working from home and opted for audio-only. I have also experience the inability to recorded meetings.
Kurt M.
It has features that help you engage with your audience and some nice integration options. Webex has been my go to for many events and has been very successful.
More importantly, I hate how it always starts when I turn on my computer. I've changed my settings many things, but I can not get it to stop booting up when my computer turns on.
Cisco Webex has good functionality, is pretty intuitive to use, and the chat functions work well to ask questions, exchange information and the visual clarity is good.
Excellent web conferencing software suited for industrial users who love their data security and also require best team collaborations.
ramesh r.
I love that it allows chatting with individuals during a conference, which is very helpful. The group chats, polls, raise hands; all these features are pretty cool and easy to use.
Webex is a wonderful program that allows you to share you screen and PAUSE your screen during your presentation. This is a wonderful feature that competitors do not have.
Easy to use : no need to install client S/W for meeting, only can invite an attendee by 2 steps. Good quality of vioce : can hear good quality of voice and latency is under 0.2 sec.
The most important thing, as it is with all video conferencing, is the video quality and reliability are top notch.
Webex is really cost effective - there's a great free version. I also love the fact that you don't need to download anything to use it, you can just click on the link in an invite.
It's a great brand to buy and trust. Overall , it is the first best tool for community.
That combined with the comprehensive screen-sharing feature makes it absolutely perfect to perform tech support.
My professor picked WebEx over Zoom because it was better for him to use with his budget and amount of students. WebEx is really good for small meetings with less then 10 people.
Description
Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.Read more about Dynamics 365
Pros and Cons from Dynamics 365 users
+15
The planning and financial organization helps the sales rise, helps keep good records of clients in line. Very user friendly if you know your computer well.
Emmanuel C.
Customer service has suffered due to the dropped messages, limited user interface and time consuming ticket entry. Users and employees alike avoid the system.
Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.
Having trouble with acrobat pdfs and converting them in excel or words documents. Secondly trouble creating email groups and then editing email groups.
I like this software because it is affordable and and adds a lot of value to my money which is why I love it.
Getting error some time so it's take some time to remove the error.
My overall experience with this software so far is very good. They constantly try to improve and add more fantastic features.
Reporting out of the system takes most of my bosses time and the results coming out of it are questionable given the user experience causing garbage data in.
It is great for product line of enterprise resource planning and customer relationship management application. It is easy to use and if you need help the support is fantastic.
Icey I.
We made the switch and have enjoyed an overlooked benefit from our new provider, a robust customer community to help us solve challenges above our head.
Kelly Michael S.
Plus, its integrated systems is great that helps align our sales and marketing process that help produce a seamless experience for our customers.
My overall experience with dynamics is wonderful because you can you use it for meeting etc and it’s lovely to have.
Is a pretty comfortable CRM, smart, complete, and professional. Don´t waste your time looking for another CRM´s this one is the best, this one has the best tools and features.
Carlos Felipe V.
The Best thing about MS dynamics is that it provides the opportunity of interaction between users and clients. It has a very simple interface which makes it very easy to record negotiations.
This software is affordable and within our budget. I really like its ease of implementation and use.
The predictive insights that the software provides with the intelligence of AI is quite outstanding.
The integration between other Microsoft software makes it perfect use in all aspects. The layouts are great, utilizing it is easy and the software is not costly.
Elisha W.
Everything from easy to use to excellent customer support, it is a top tool.
Description
Freshdesk is a cloud-based customer service software that offers powerful solutions that businesses of all sizes use to strengthen customer relationships across channels.Read more about Freshdesk
Pros and Cons from Freshdesk users
+15
Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
We had a lot of employees that would leave and come back, and if you archived the user, it was a bit of an odd way to get them back into the platform, it's doable, just awkward.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Worse, there is no way to discover this until after you've paid and spent time getting everything set up.
Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.
I had to ask for a lot of assistance and spent some time fixing mistakes I have made that could have been easily avoided with a bit more training.
We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.
Sara B.
Recieving bad customer service from the leader in services for customer service.
I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.
We use this daily for our help desk operations to assign, track and deliver service to our stakeholders. The set up was very intuitive and easy and we have been very pleased with this software.
This is a very easy to use product that will save you time and money long term. The Project management/Tasks feature is amazing.
Overall FreshDesk is great for our needs. We are a smaller company so menuevering the tickets isn't overwhelming and the website provides helpful tools that save tons of time.
While we haven't utilized other products in the FreshWorks suite, we're very happy with Freshdesk and recommend it wholeheartedly.
Clean look and feel, great UI and customer support was really good. It had AD integration built in which was a plus.
We used it for daily customer service contact and it was great. It was great for assigning.
I recommend it for its ease of use, its performance and its fair price.
Juan Manuel C.
It is user friendly, nice way of organizing emails and helps to automate support tasks by handling customer issues.
Easily integrate with our other team apps and to be able to better manage open issues outside of each users email is great.
Description
ConnectWise ScreenConnect (formerly Control) is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.Read more about ConnectWise ScreenConnect
Pros and Cons from ConnectWise ScreenConnect users
+15
The integration of connectiwise with other software is great. This is the reason why I really love this software.
Horrible, horrible customer service and support. I was constantly getting false positives.
So far it was a breeze to set up and create groups of my PCs I manage. Having the ability to share passes for 3rd party IT help is nice too.
Product support is disappointing. On the few occasions that I have needed to reach out to support, I ultimately figured out how to correct the problem myself.
We have been a screen connect/Connectwise Control user since 2012, a brilliant piece of software and pricing is very competitive. It's quick and supports a large number of clients.
The big thing we learned was not to use the unstable branch in production and that for more than 4 years the unstable had never caused us issue.
The best part has been the ease of initiating and deploying ConnectWise. It was important that we got a remote system up and running quickly and this software allowed us to do that.
The fact that my sessions are always losing connection and out of date. It also doesn't support Edge very well.
With that being said, ConnectWise has been 100% functional and satisfactory in this capacity. Super, super easy to deploy and use.
How light weight and simple the deployment is. I am super impressed with how easy the remote client is to install, especially in a domain environment.
Love the easy options and nice layout. I have a few items in the toolbox that i can use often.
What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits.
ConnectWise Control is incredibly easy to use and comes with some great features to ease remote management of Windows.
Tom P.
The first day that we implemented this solution it paid for itself. The ease of access into our clients system enables us to resolve issues quickly and efficiently.
Rick J.
Overall excellent product. Support has been great when needed.
ConnectWise does have a good pricing tier. They are relatively inexpensive (or free) to use when doing support on personal systems.
It works really well and integrates nice with other ConnectWise products to easily allow our team to connect to different computer.
We contacted technical support and they were so helpful that we ended up getting all of our client's computers checking into the server up restoring the license key.
Description
LiveAgent is a powerful Customer Service solution. It helps you manage customer interactions with 180+ Help Desk features and 200+ integrations.
Enjoy social media integrations, customer relationship management, video calls, ticketing, and more.
Start your 30-Day free trial, no credit card requiredRead more about LiveAgent
Pros and Cons from LiveAgent users
+15
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Matthew J.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
Luis Carlos B.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
Govind R.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.
aka r.
I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.
They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.
I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.
I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.
The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.
This is an easy to use app which helps me in managing my clients perfectly.
We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.
Very happy with over all experience, much better than our old system.
We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.
The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.
Easy to integrate, premade features, great support.
Description
Connect with your customers on the website, provide them with immediate help when questions arise and create a great customer experience! Try LiveChat for free!Read more about LiveChat
Pros and Cons from LiveChat users
+15
I love using this software and it's fun to use and see yourself improving your typing skills.
They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.
Fausto F.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.
There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.
Some of the participant are rude. Maybe the admin should screen the people who wants to use this software.
Very easy to use and customers love reaching out to us via LiveChat. Our customers love booking appointments using this software.
It keeps me connected with people who can help. That is especially important these days where its just not as feasible to walk inside someplace, or even get prompt help over a telephone.
LiveChat is the perfect way to interact with potential customers and keep them interested in your product.
Silusweyinkosi M.
I like how easy and fast it is to talk to customer service representative on this software. It is one of my favorite softwares.
We speak to members and applicants every day using this feature. It's perfect and provides opportunities for macro and Zendesk integration.
It is very effective way to communicate with our costumer...it have really helped us save our time. This is something that all the business houses should try once.
Overall, anyone can figure out how to type in a url and enter a code and quickly solve their problems with someone on the other like. Efficiency at its finest.
It's relatively easy to use and it's very useful to be able to see where your customer is browsing from and what they are seeing.
Experience as a user for multiple major retailers. Rapid response, and generally comprehensive and useful.
Excellent resource for companies looking to increase customer support and sales.
Description
Offer your customers remote computer support with Zoho Assist. Includes Scheduled Sessions, Screen Sharing, Chat, File Transfer, Remote Rebooting & moreRead more about Zoho Assist
Pros and Cons from Zoho Assist users
+15
Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.
It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
Michael R.
I really like how easy it is to simply invite or just send a link to a user for them to connect to a remote session. I also like being able to see the admin approval boxes when they pop up.
Ricky I.
I have features missing, when I initially signed up I had space to add more technicians now I am over the amount of technicians I am allowed.
The ease of use is excellent, there is no major learning curve. Giving the end users the 'still in the office' experience of communicating directly with a technician is excellent.
I am struggling to think of any cons for this software, especially at this price point.
Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.
It becomes slow with a poor connection. It does not support IOS mobile devices.
Micheal M.
Zoho Assist is by far the easiest and most reliable software we have used. I really like the fact we can have it embedded on our website making the whole operation seamless.
I like the ease of use the most but I also am a big fan on the branding.
Doug S.
Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.
It's easy to set-up and use if you are familiar with remote acces software. The price quality is also very good compared to other remote acces software.
The software is great for remote support. I especially like the fact you can grant elevated privileges without UAC, as a lot of our remote worker PCs are not connected to AD.
Gage H.
Great, Simple Product, Fantastic Integration with Zoho Desk.
Peter F.
The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely.
Jesus P.
I am very pleased with Zoho Assist. It's features, simplicity and speed and of course low price.
My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.
And everything integrates from each solution very well.
Description
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform.Read more about EngageBay CRM
Pros and Cons from EngageBay CRM users
+15
Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.
Some missing features such as missing Google Meet, and location in calendar event.
Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics.
I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.
Cuong T.
Landing page templates are very limited at the moment.
Paul T.
We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.
Since I started using it recently so not very sure about dislikes. So far, I am enjoying it.
We love the ease of use and managing of the Contacts. We were able to integrate our website forms and Zapier to perform the automation needed for our Sales staff.
EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to.
Anna O.
Their product is easy to use and their chat support is great.
The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial.
The software is great and very much extendable with API and other customization.
Nice for someone starting up. The free plan even comes with helpdesk and live chat.
I did EXTENSIVE research before picking Engagebay and they havent disappointed me. This is a tool for what I need but also that can grow with me.
The support was incredible, help us a lot to setup the different automatisation.
You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links.
Anna O.
It is easyish to use, still lacks loads of features and the way of working is sometimes frustrating compared to something like Hubspot, but that is where the huge price difference comes in.
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