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Free Trial Customer Service Software

Customer Service software covers any tool designed to help organizations manage multi-channel inbound and outbound communications, including phone, live chat, and email, and resolve customer issues. Typical features include call routing, ticketing, and analytics.

186 software options

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Wix Answers

4.6
(22)

The only platform with all support channels in one place.

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Free Trial
Wix Answers pricing starts at $80.00 per month, per user yearly, for the Unlimited package. Unlimited package includes all support channels in one platform. https://www.wixanswers.com/pricing

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Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

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Free Trial
No Credit Card Required
Please contact Zendesk for complete pricing details.

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Help Scout

4.7
(166)

Web-based help desk designed for better customer experience

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Free Trial
Basic: $15 user / month, or $10 user / month billed annually Standard: $25 user / month, or $20 user / month billed annually Plus: $40 user / month, or $35 user / month billed annually Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting & features designed for large teams. All Plans include 24x7 support, unlimited volume & storage, and 40+ third party integrations.

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Freshdesk

4.5
(2,2k)

Online helpdesk system and customer service software

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Free Trial
Freshdesk is priced per support agent per month, and has 5 different plans. Sprout - $0 (unlimited free agents) Blossom - $19/agent/month billed monthly or $15/agent/month billed yearly Garden - $45/agent/month billed monthly or $35/agent/month billed yearly Estate - $69/agent/month billed monthly or $49/agent/month billed yearly Forest - $125/agent/month billed monthly or $99/agent/month billed yearly

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Salesforce Service Cloud

4.4
(510)

Customer Service & Field Service Management Solutions

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Free Trial
Lightning Essentials: $25 / user / month Lightning Professional: $75 / user/ month Lightning Enterprise: $150 / user/ month Lightning Performance: $300 / user/ month All plans are billed annually.

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Supportbench

4.6
(18)

Modern customer support platform making complex B2B simple

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Free Trial
Agent costs are calculated per hour and change depending on the number of active agents. The cost per agent goes up as the agent count goes up. The minimum cost per agent is $45 per agent on our grow feature plan, with a maximum cost per agent of $125 per month with Enterprise features.

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InGenius

4.8
(5)

Computer telephony integration to fuel efficiency

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Free Trial
Implementation and onboarding support included. Please contact InGenius for more information and a custom quote!

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Ada

5.0
(4)

Ada is an easy to use customer support automation platform.

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Free Trial
Ada's pricing is custom.

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Salesforce Essentials

4.3
(126)

CRM for small business

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Free Trial
30-day free trial, no credit card required. $25/user/month (billed annually) for up to 5 users.

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JIRA Service Management

4.4
(263)

The only ITSM solution built on the Jira platform

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Free Trial
Free up to 3 agents 7 day free trial of paid plans 4-5000 agents for $20/agent/month 16+ agents at discounted price

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Gorgias

4.7
(73)

Help desk and customer service solution

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Free Trial
BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included Custom enterprise plans are also available - contact Gorgias for more information.

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HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

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Free Trial
There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS & Android apps.

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HelpCrunch

4.8
(172)

Customer Communication tool for Support, Marketing & Sales

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Free Trial
Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

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elevio

4.6
(27)

Self-service support & customer education platform

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Free Trial
Please refer to https://elev.io/pricing for more information.

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Front

4.5
(204)

Email management software and shared inbox for teams

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Free Trial
Starter plan: $12/user/month (billed monthly), $9/user/month (billed annually) Plus plan: $29/user/month (billed monthly), $24/user/month (billed annually) Prime plan: $65/user/month (billed monthly), $49/user/month (billed annually) Enterprise plan: $79/user/month (only available on annual plan)

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Tribe

4.7
(71)

Cloud-based community platform for branded communities

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Free Trial
Plus: $85/month Premium: $249/month Enterprise: Contact Tribe for pricing.

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LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

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Free Trial
14-day free trial, no credit card required. Subscription plans: Free: $0/agent/month Ticket: $15/agent/month Ticket + Chat: $29/agent/month All-inclusive: $39/agent/month Self-hosted licenses: Downloadable: $11,950 - 20 agents included, +$690 for each additional agent. Enterprise: $34,950 - 50+ agents.

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Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

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Free Trial
'Per agent' pricing plans: Basic, Team, Pro, Enterprise, Enterprise & Freedom. Cayzu's Freedom Plan is a fixed price per month for up to 70 agents and all features are included (Enterprise Plus level).

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inSided

4.1
(7)

Leading Community Platform for Customer Success & Support

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Free Trial
Free 14-day trial or personalized quote available on request.

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HelpDesk

4.5
(28)

Ticketing software for effortless customer support

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Free Trial
Contact HelpDesk for pricing information.

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Vision Helpdesk

4.6
(28)

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

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Free Trial
SaaS License Starter Help Desk: $15/staff/mo ($12 when billed annually) Pro Help Desk: $25/staff/mo ($20 when billed annually) Satellite Help Desk: $30/staff/mo ($24 when billed annually) Pro Service Desk: $40/staff/mo ($32 when billed annually) Ent Service Desk: $60/staff/mo ($48 when billed annually) Download Recurring On Premises License Starter Help Desk: $8/staff/mo ($10 when billed annually) Pro Help Desk: $20/staff/mo ($16 when billed annually) Satellite Help Desk: $25/staff/mo ($20 when billed annually) Pro Service Desk: $30/staff/mo ($24 when billed annually) Ent Service Desk: $40/staff/mo ($32when billed annually) Download One Time On Premises License Starter Help Desk: $200/staff Pro Help Desk: $400/staff Satellite Help Desk: $500/staff Pro Service Desk: $600/staff Ent Service Desk: $800/staff

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EngageBay

4.6
(69)

Integrated sales & marketing software for growing teams

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Free Trial
Basic: $6.99/month paid yearly (or $9.99/month when paid monthly) for 15,000 contacts and 10,000 emails per month Growth: $23.99/month paid yearly (or $29.99/month when paid monthly) for 50,000 contacts and 25,000 emails per month Pro: $63.99/month paid yearly (or $79.99/month when paid monthly) for unlimited contacts and 50,000 emails per month

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Qubicles

4.4
(24)

Revolutionary blockchain-powered contact center software

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Free Trial
$1.75/month for a local DID $2.00/month for a toll-free DID $0.02/minute for inbound & outbound calls (USA/CAN) $0.02/session for live customer chats $0.10/GB of screen recording storage No monthly subscription fee.

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BOTNATION AI

(0)

Artificial intelligence (AI)-based chatbot creation platform

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Free Trial
Discover Plan: Free Expert Plan: • 29€/month • Up to 1000 users • 0.03€ per additional user Elite Plan: • 49€/month • Up to 2000 users • 0.03€ per additional user Enterprise Plan: Customized pricing upon request

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LiveChat

4.6
(1,1k)

Premium Customer Service Software for Live Chat & Help Desk

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Free Trial
LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service. LiveChat is available in 4 plans: Starter - from $16 per seat/month billed annually, or $19 month-to-month Team - from $33 per seat/month billed annually, or $39 month-to-month Business - from $50 per seat/month billed annually, or $59 month-to-month Enterprise - $149 per seat/month billed annually only

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