ClickDesk Features

ClickDesk

Live chat for customer support

3.67/5 (18 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Archiving & Retention
Auto-Responders
Automated Routing
CRM
Call Center Management
Call Reporting
Canned Responses
Cataloging/Categorization
Chat Transcript
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Customer Database
Customer Experience Management
Customer History
Customer Service Analytics
Customizable Branding
Customizable Forms
Customizable Templates
Data Import/Export
Email Management
Email Templates
Employee Management
Event Triggered Actions
Feedback Management
File Sharing
File Transfer
Geographic Maps
Geolocation
Geotargeting
Help Desk Management
Incident Management
Interaction Tracking
Knowledge Base Management
Knowledge Management
Lead Distribution
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Language
Offline Form
Performance Metrics
Prioritization
Proactive Chat
Project Management
Purchasing & Receiving
Queue Management
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Single Sign On
Social Media Integration
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
Video Conferencing
Visitor Tracking
Website Visitor Tracking
Widgets
Workflow Configuration
Learn moreCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Archiving & Retention
Auto-Responders
Automated Routing
CRM
Call Center Management
Call Reporting
Canned Responses
Cataloging/Categorization
Chat Transcript
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Customer Database
Customer Experience Management
Customer History
Customer Service Analytics
Customizable Branding
Customizable Forms
Customizable Templates
Data Import/Export
Email Management
Email Templates
Employee Management
Event Triggered Actions
Feedback Management
File Sharing
File Transfer
Geographic Maps
Geolocation
Geotargeting
Help Desk Management
Incident Management
Interaction Tracking
Knowledge Base Management
Knowledge Management
Lead Distribution
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Language
Offline Form
Performance Metrics
Prioritization
Proactive Chat
Project Management
Purchasing & Receiving
Queue Management
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Single Sign On
Social Media Integration
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
Video Conferencing
Visitor Tracking
Website Visitor Tracking
Widgets
Workflow Configuration
Visit WebsiteCompare App
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts / Escalation
Archiving & Retention
Auto-Responders
Automated Routing
CRM
Call Center Management
Call Reporting
Canned Responses
Cataloging/Categorization
Chat Transcript
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Customer Database
Customer Experience Management
Customer History
Customer Service Analytics
Customizable Branding
Customizable Forms
Customizable Templates
Data Import/Export
Email Management
Email Templates
Employee Management
Event Triggered Actions
Feedback Management
File Sharing
File Transfer
Geographic Maps
Geolocation
Geotargeting
Help Desk Management
Incident Management
Interaction Tracking
Knowledge Base Management
Knowledge Management
Lead Distribution
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Language
Offline Form
Performance Metrics
Prioritization
Proactive Chat
Project Management
Purchasing & Receiving
Queue Management
Ratings / Reviews
Real Time Analytics
Real Time Data
Real Time Monitoring
Real Time Notifications
Real Time Reporting
Real-Time Chat
Real-time Consumer-facing Chat
Remote Access/Control
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
Routing
SSL Security
Screen Sharing
Search/Filter
Self Service Portal
Single Sign On
Social Media Integration
Status Tracking
Summary Reports
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Third Party Integrations
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
Video Conferencing
Visitor Tracking
Website Visitor Tracking
Widgets
Workflow Configuration
Visit WebsiteCompare App

ClickDesk Feature Reviews

14 reviewers had the following to say about ClickDesk's features:

Anonymous
(Computer Software company, 51-200 employees)

Live chat functionality that's easy to use and get implemented

2018-04-10

Pros

Quick and easy to add to your website with a simple code Easy to manage agents Offline mode to capture messages Good customization (styles/colors etc)

Cons

For example, display the live chat dialog for different locations managed by different agents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
Read more
Shari J.

The platform is really complete. Really easy to deploy and start using. It's just plug and play.

2018-04-06

If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk.

Pros

You can use multiple access types, from your laptop or phone.

Cons

So far, the only thing we dislike are the limitations in the free mode. If you pay, there is no problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Elizabeth W.

Cost Effective Chat Service

2019-01-15

Pros

Easy to use and cost effective live chat that we use for our ecommerce store.

Cons

Would benefit from a screen-sharing or file-sharing feature.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Nathan B.

Poor Experience

2018-10-18

Pros

Worked ok as chat, but nothing special about it.

Cons

User interface was not helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeremy M.

Decent live chat for your SAAS website

2018-04-04

Pros

Definitely a solid live chat option.

Cons

ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
DARRYL F.

Terrible!

2018-05-07

Pros

Immediate chat with potential customers when it DOES work.

Cons

The company will conveniently forget you cancelled their services and then bill you for the next term and say you are not eligible for a refund.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
Read more
Edward R.

The best help desk with chat integration

2018-04-09

My company can connect with customers without having to download additional add-ons or programs to my desktop.

Pros

I like that the integrated chat is bundled with the help desk.

Cons

In some case the connection isn't very quick. It tend to lose connection sometimes when engaging in a conversation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Luciano G.

Verified Reviewer

Useful

2015-09-18

I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site.

Pros

Easy-to-use and deploy.

Cons

The user configuration could be a little more intuitive (I took a little time to understand how to make it).

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

One thing you use robot chat for ClickDesk, it is just like the robot to some customers.

2018-04-05

Pros

You can customize the feature the ways you like to make more clear for customers!

Cons

Cost is expensive Customer support takes more than 7 days for the reply back to your tickets. Overall quality is poor due to customer support is poor!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
Read more
Aaron C.

Great way for social connections and messaging

2018-07-25

Pros

Messaging goes all the method for catering prospective clients to supporting 3rd parties

Cons

A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer

Cloud internet help

2018-04-07

This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way.

Pros

What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet.

Cons

What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michele Nachum

Helping Customers Made Easy With Instant Chat Features — Review Of ClickDesk

2012-09-21

While more robust help desk features will enable you to set up complicated ticketing systems and FAQs, online communities and the like, ClickDesk gives you a smattering of all it .

Source: GetApp
Helpful?   Yes   No
Read more
Luisana P.

Practical and simple way to work

2018-04-06

Pros

There should be more companies as effective and fast as ClickDesk. undoubtedly the best company in the field of help desks, is responsible for taking care of the customer and give it to him in a practical and simple way.

Cons

I really do not have any complaints about this company, I'm full of good reviews, excellent work and excellent service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Estela R.

I'm very happy

2018-04-06

Pros

I'm very happy to have worked with ClickDesk knows how to make a customer as demanding as me and let me tell you that says a lot, the quality of services is undoubtedly good, I will definitely work with them again, there is no help desk better today.

Cons

I really do not have any complaints, I leave with a smile on my face and eager to work with them again. Excellent work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more