ClickDesk Features

ClickDesk

Live chat for customer support

3.67/5 (18 reviews)

ClickDesk Feature Summary

  • Voice chat
  • Social toolbar
  • IM Integration - Google Talk and Skype
  • Chat transfer
  • Convert offline chats to tickets
  • Canned responses
  • Browser/VoIP phone
  • Local access numbers in 40 countries
  • Chat
  • Receiving
  • Customer experience management
  • Lead assignment
  • Incident management
  • Help desk management
  • Instant messaging
  • Surveys & feedback
  • Geographic maps
  • Geolocation
  • Contact history
  • Real time data
  • Filtered views
  • Multi-language
  • Customizable templates
  • Widgets
  • File transfer
  • Summary reports
  • Real time reporting
  • Chat transcript
  • Employee management
  • Performance reports
  • Prioritizing
  • Custom forms
  • Email integration
  • Third party integration
  • Permission management
  • Role-based permissions
  • Collaboration tools
  • Support ticket tracking
  • Ticket management
  • Search functionality
  • Data import/export
  • Project notes
  • Archiving & retention
  • Tagging
  • Two-way audio & video
  • Live / video conferencing
  • Computer telephony
  • Social media integration
  • Activity tracking
  • Status reporting
  • Visitor tracking

Customer Service & Support Feature Comparison

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Email Integration (83 other apps)
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Multi-Channel Communication (85 other apps)
Prioritizing (62 other apps)
Real Time Monitoring (66 other apps)
Reporting & Statistics (107 other apps)
Social Media Integration (79 other apps)
Support Ticket Management (66 other apps)
Surveys & Feedback (80 other apps)
Third Party Integration (112 other apps)
Workflow Management (74 other apps)

Competitor Feature Comparison

ClickDesk Feature Reviews

12 reviewers had the following to say about ClickDesk's features:

Aaron Chambers

Great way for social connections and messaging

2018-07-25

Pros

Messaging goes all the method for catering prospective clients to supporting 3rd parties

Cons

A couple of inaccurate statuses that were revealed to consumers while I was offline. Other than of that, there is absolutely nothing I can keep in mind.

Rating breakdown

Value for money
Ease of use
Features

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Computer Software company, 51-200 employees)

Live chat functionality that's easy to use and get implemented

2018-04-10

Pros

Quick and easy to add to your website with a simple code Easy to manage agents Offline mode to capture messages Good customization (styles/colors etc)

Cons

For example, display the live chat dialog for different locations managed by different agents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Source: Capterra
Helpful?   Yes   No
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Anonymous
( company, 11-50 employees)

One thing you use robot chat for ClickDesk, it is just like the robot to some customers.

2018-04-05

Pros

You can customize the feature the ways you like to make more clear for customers!

Cons

Cost is expensive Customer support takes more than 7 days for the reply back to your tickets. Overall quality is poor due to customer support is poor!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
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Elizabeth Woolley

Cost Effective Chat Service

2019-01-15

Pros

Easy to use and cost effective live chat that we use for our ecommerce store.

Cons

Would benefit from a screen-sharing or file-sharing feature.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Luciano Gardesani Marques

Verified Reviewer

Useful

2015-09-18

I have been using ClickDesk for a long time (more than 2 years) to offer on-line chat support from my web site.

Pros

Easy-to-use and deploy.

Cons

The user configuration could be a little more intuitive (I took a little time to understand how to make it).

Rating breakdown

Value for money
Ease of use
Customer support

Time used: 1-2 years

Source: GetApp
Helpful?   Yes   No
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Nathan Buchman

Poor Experience

2018-10-18

Pros

Worked ok as chat, but nothing special about it.

Cons

User interface was not helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
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Jeremy Ma

Decent live chat for your SAAS website

2018-04-04

Pros

Definitely a solid live chat option.

Cons

ClickDesk really pushes you hard and incessantly to upgrade, which gets a bit annoying after a while.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
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Shari Jacobs

The platform is really complete. Really easy to deploy and start using. It's just plug and play.

2018-04-06

If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk.

Pros

You can use multiple access types, from your laptop or phone. Really reliable and simple to use, once you buy the program instead of just the free mode you have unlimited access.

Cons

So far, the only thing we dislike are the limitations in the free mode. If you pay, there is no problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
A verified reviewer

Cloud internet help

2018-04-07

This software have many benefits, because it could answer any doubt I have with any page on internet, and on an easy way.

Pros

What I like most about this software is that is an ally of customer service and sales areas, is a platform that works securely in a cloud service environment and does not require special facilities, in addition to offering the buttons of already integrated social networks, to help people with their doubts about the place they are visiting on internet.

Cons

What I like least about this software is that I need internet connection to use it, so if I don´t have wifi it can´t be used.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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DARRYL FERGUSON

Terrible!

2018-05-07

Pros

Immediate chat with potential customers when it DOES work.

Cons

The company will conveniently forget you cancelled their services and then bill you for the next term and say you are not eligible for a refund. Terrible business practice and on principle alone would NEVER advise doing business with this company!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No
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Edward Rangel

The best help desk with chat integration

2018-04-09

My company can connect with customers without having to download additional add-ons or programs to my desktop.

Pros

I like that the integrated chat is bundled with the help desk.

Cons

In some case the connection isn't very quick. It tend to lose connection sometimes when engaging in a conversation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Michele Nachum

Helping Customers Made Easy With Instant Chat Features — Review Of ClickDesk

2012-09-21

While more robust help desk features will enable you to set up complicated ticketing systems and FAQs, online communities and the like, ClickDesk gives you a smattering of all it .

Source: GetApp
1 of 2 people found this review helpful
Helpful?   Yes   No
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