CloudTalk Reviews

Pros
The setup was quick and easy. Basically in just few minutes, you have a reliable and professional customer support. We love how neatly the integrations with CRMs are implemented in terms of setup and the real value you get. You can also setup various custom workflows in every integration which helps a lot in terms of how is every business different. Love their customers support as well.

Cons
I would like to pick my phone number which I like, this is unfortunately not possible. CloudTalk assigned to me a random number from country I requested. But they told me this is industry specific problem and very few providers offer this option.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us.

Cons
We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive.

Cons
Web phone doesn't work in IE, you have to use Chrome, or install desktop app.

Rating breakdown

Likelihood to recommend: 10/10

Pros
CloudTalk is a great tool to take your phone support to the next level. Our team is using CloudTalk integration with Salesforce Service Cloud and it's a time saver.

Cons
It's not available for all countries, but I would say it's the same as other solutions.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software is perfectly transparent. It works seemlessly. It is a very professional sustem.

Cons
No problem. The system works well. Thank you.

Rating breakdown

Likelihood to recommend: 10/10