CloudTalk Reviews

Pros
We are pretty happy how quick we were able to implement CloudTalk into our company. With call center it used to be very common to start using it after several days and you were never used to it. Until now. We felt like CloudTalk is more like a automation tool that call center software, since it saves you a lot of time on repetitive tasks that you most likely hate.

Cons
We would need more software connected to CloudTalk to even more dig into automation.

Rating breakdown

Likelihood to recommend: 10/10

Pros
One of the most difficult issues with adapting to new software is not just getting the administrators to like and accept the software but to also get the final users of the solutions (support team) to use it with minimal setup and a short learning cycle. It was so easy for staff to make use of it right out of the box that we were running literally within minutes. Also as a Systems Administrator, nothing is better than having a clean interface to work with, you get a quick summary right on your dashboard and any function or feature you need is within easy reach. Plus with the support staff helping to iron out any and all issues that pop up, which was very few (was mostly our fault - a bad internet), we were more than happy having it as our default solution moving forward.

Cons
For now, I don't think there is anything negative I have to say about Cloudtalk. Would love to pick a number from a selection but that's not a con.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Upsides of Using CloudTalk: -It has International calling capability -It has a mobile app available for iPhone users -It identifies who's logged in or not for internal users -There is Caller ID -I like the fact that most calls are recorded automatically is readily available for listening -Easy to use; straightforward interface, userfriendly -Dashboard is very useful and has all the information I need

Cons
Least Helpful / Dislikes -The status showing if people are online/offline is not always accurate -The application malfunctions regularly (maybe bugs) -Calls are not being routed correctly sometimes -Callers wait for a long time waiting when they are transferred -Caller ID names not accurate -No mobile phone app available for Android users - please create soon!!!

Rating breakdown

Likelihood to recommend: 7/10

Pros
The integration capabilities with available CRM tools (pipedrive, zoho, etc.) like click-to-dial and automatic recordings and notes. The ease of use and mobile applications are also great benefits for this tool. Call quality is quite impressive as well.

Cons
The solution is overpriced. By recommended a user-based subscription, small-to-medium teams will have a hard time finding the budget to accomodate this service for constant international calls. CloudTalk's support has also proven to be less responsive than what would be desired.

Rating breakdown

Likelihood to recommend: 8/10

Pros
CloudTalk helps skyrocket your sales team productivity. With features like call recording or statistics, you can analyze your performance and identify any bottlenecks in your sales process, which is crucial if you want to achieve success.

Cons
There is no single thing I would dislike about CloudTalk.

Rating breakdown

Likelihood to recommend: 10/10

Pros
One of the most important features for us was to keep track of detailed information about our clients. We have numerous people answering phones for the same clients and we need to be able to access information about what these clients talked about with other team members. We can do that here. It was easy to set up and sync our contacts and we've had support from customer service any time we had a hiccup.

Cons
No significant challenges at the moment. It took us a while to figure out which pricing plan made the most sense, but that wasn't an issue with CloudTalk.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I’ve been using freshdesk for ticketing and CloudTalk for it’s cloud phone system capabilities. The integration of CloudTalk and Freshdesk works perfectly and I can easily initiate calls, write notes, share contact details within the apps.. The online dashboard for reporting provides useful data about my call center representatives so I can easilly track SLAs, pickup times, queue times and all the necessary metrics.

Cons
It’s not a con but a suggestion for future - I would love to see an even broader integration with Freshdesk with some new cool features.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like everything that is easy to control that it costs little money

Cons
small outages, but not often, it was probably caused by the Internet

Rating breakdown

Likelihood to recommend: 10/10

Pros
There are so many pros, but the most life changing was the costumer service that help us out in our time of need.

Cons
The only thing I can think of, and it’s not even a con, is that the technology is so advanced we were weirded out for a few minutes when we started.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to manage, it's in cloud, good support, relevant pricing.

Cons
Missing mobile app. I hope they will develop one soon.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The setup was quick and easy. Basically in just few minutes, you have a reliable and professional customer support. We love how neatly the integrations with CRMs are implemented in terms of setup and the real value you get. You can also setup various custom workflows in every integration which helps a lot in terms of how is every business different. Love their customers support as well.

Cons
I would like to pick my phone number which I like, this is unfortunately not possible. CloudTalk assigned to me a random number from country I requested. But they told me this is industry specific problem and very few providers offer this option.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us.

Cons
We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.

Rating breakdown

Likelihood to recommend: 9/10

Pros
CloudTalk is very easy to setup with smooth integrations, which really helps with productivity. We use Pipedrive integration for sales and Help Scout integration for support team. After couple of weeks we have really benefited from using it - saved us a lot of time, which we invest into better customer support and helps us focus on growing our business.

Cons
None, so far it's been very smooth ride without any hassles.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I was very impressed with the customer support we received from Cloudtalk. From our first contact to the porting of our number (the reason why we had to leave our previous provider) went fast and smooth. It has all the functionalities you'd want from a cloud based phone system.

Cons
If you're new to a cloud based phone system, the setup can be a bit confusing and the guiding documentation is quite complex.

Rating breakdown

Likelihood to recommend: 8/10

Pros
It reduced administration and infrastructure costs by eliminating the need to use multiple third-party communication services. It helped to improve communication capabilities in and out of the company, and provided access to effective channels for all devices and locations.

Cons
We have not noticed yet in our company.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Easy integration with Pipedrive, pretty good call quality, logs calls and records.

Cons
Need an IOS app and names can be wrong on dialer but not wrong in CRM.

Rating breakdown

Likelihood to recommend: 7/10

Pros
I like the call quality. From what I understand, Cloudtalk has a lot of their own infrastructure which enables them to make sure the call quality is top notch. Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator. So this was one of the deciding factors. The pricing is comparable to other services, nothing to complain. Their support was always very helpful and not shy to call me up to resolve my query in the fastest manner possible.

Cons
Some of the UI has little quirks that you can quickly get used to. It seems to me that the product added a lot of features over time and it may need a little spring cleaning. But maybe it is just the usual process of "learning to use a new app". So nothing to see here.

Rating breakdown

Likelihood to recommend: 9/10

Pros
CloudTalk is easy to use inbound call center tool with many great features.

Cons
I never had an issue, it is worth the money.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We have been working with CloudTalk for 3 years and have always been satisfied with their services. Good calls, good support.

Cons
They could lower the cost of fixed line calls within the Czech Republic.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very intuitive and easy to use. Swift, professional and helpful customer support.

Cons
Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive.

Cons
Web phone doesn't work in IE, you have to use Chrome, or install desktop app.

Rating breakdown

Likelihood to recommend: 10/10

Pros
You can make calls very easily with CloudTalk. It has many useful tools (features) and it is not necessary to understand IT/technology at all.

Cons
I had to setup CloudTalk myself, but it was easy and they can guide you through this process.

Rating breakdown

Likelihood to recommend: 10/10

Pros
- Easy to use - Easy to integrate with your CRM system - Very cost efficient - Simple but effective dashboard with just want you need and not overkill of features that most people wouldnt need

Cons
Sometimes you have to be patiant for the softphone to appear before you can dial out from your CRM system but it's nothing you cant live with.

Rating breakdown

Likelihood to recommend: 9/10

Pros
CloudTalk is a great tool to take your phone support to the next level. Our team is using CloudTalk integration with Salesforce Service Cloud and it's a time saver.

Cons
It's not available for all countries, but I would say it's the same as other solutions.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Cloudtalk offers simple yet powerful solution for both small and large enterprises.

Cons
Customer support could use some more work in terms of how useful or polite they are.

Rating breakdown

Likelihood to recommend: 8/10