AI-powered front desk assistant ( 4.77/ 5 26 reviews) Alternatives to FrontdeskAI
Explore a recommended list of FrontdeskAI alternatives for your business in 2019. Compare alternatives to FrontdeskAI side by side and find out what other people in your industry are using. Let GetApp help you determine if the competition offer better features or value for money.
Multi Channel Live Chat Software for Website Engagement
Live Chat, Messaging and Chatbots Solution Provider
What users mention about LivePerson See all reviews The thing that i dislike most about the application, Liveperson, is that the graphic user interface can use a much needed update. Liveengage is very intuitive and thus very easy to use. Setting up new agents and canned messages for quicker support is a breeze.
Hassle free live chat re-imagined for business growth
What users mention about Zoho SalesIQ See all reviews I like to know the time a user spends in a section of my website. It's interesting because you can see that person's interest and offer help. The personalization of the chat is easy and good looking...Everything is perfect. We are a small company, so any missed interactions with customers is painful.
AI-powered customer engagement platform
Customer interaction & support platform with CRM integration
What users mention about UJET See all reviews I reach out to customers along with business to resolve any issue possible and i am 98% successful doing so. I consider myself a critic. However, there is very little to critique with UJET. I like the ability to change and view live aux codes. I also found the ability to run summary reports very useful when verifying hours.
Live chat software for SMBs and Enterprises
What users mention about Zendesk Chat See all reviews Their auto-idle kicked in if their window was idle, even if the user was still using the computer, which makes it frustrating and pointless. Users can track their progress by pulling weekly metrics which is really helpful to track you progress. Simple to use, lower price and meets the promises. The chat interface could be better, but it open in any browser and device, and it's the best.
Premium Customer Service Software for Live Chat & Help Desk
What users mention about LiveChat See all reviews Really great functionality, a good dashboard, and for a website administrator not versed in coding, this app is perfect. Not all sites if you accidentally close the window will automatically keep your chat open so you have to start all over which is a pain. Love it when I visit a site that has LiveChat. Love that it is free for the end user.
Mobile optimized cloud call center with multichannel routing
What users mention about PureCloud See all reviews For the past 6 months we have suffered ongoing service outages, large scale loss of call center report data, HIPAA violations. PureCloud is a great product, very agile and innovative and love the "almost" cloud based architecture. It's easy to use and is so feature rich out of the box it. The organisation loves the collaboration tools.
Cloud customer service software
What users mention about Zendesk See all reviews The customer service, when they're on point is fantastic. They have good and not so good moments, but I have never had a major issue with them. Having a robust solution to track all issues from birth all the way to resolution. The ease of use of the platform was what I liked best. Creating forms in Zendesk has been really terrible in the past. Trying to arrange them and sort was awful, but they did update that part of it.
Industry's first context-aware Helpdesk Software
What users mention about Zoho Desk See all reviews The dashboard is of a great help for management. It creates a competitive spirit between the agents. It has a great and clean interface with many options that helps to reduce processing request times. My favorite free feature is the Customizable Help Center and Team Feed. The free version is Straightforward and easy use.
Customer service & support software
What users mention about Salesforce Service Cloud See all reviews Salesforce is the best platform out there to help you resolve your business problems. It is the best CRM that you can access anywhere; anytime. This service helps provide quality care for a program that has tremendously changed our organization for the better. The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Integrated sales & marketing software for growing teams
What users mention about EngageBay See all reviews Automation is simple but powerful and there are great things coming that will make this one of the best tools out there. The best part of the software that I liked personally is, the way it helps us in creating the landing pages effortlessly and efficiently. Customer service was amazing and the platform was suprisingly so easy to use.
Multi-channel Customer Communication Platform
All-in-one Website Visitor Engagement Tool
Natural language processing powered chatbot + live chat
Review management, reputation software, feedback & webchat
What users mention about Podium See all reviews I also love that it is super easy for our customer so I don't feel like I am inconveniencing them with my request. This product is super easy to use, seamless to integrate, and we have recommended Podium to other dealers in our group. I felt very misled by the company and lost any trust I had in them. It was very disappointing.
Help desk and live chat solution for customer service
Live Chat Software and Virtual agent for SMBs
Smartsupp is Free Live Chat with visitor recording
What users mention about Smartsupp Live Chat See all reviews Customer care service is great. I strongly recommend to try and see for yourself benefits on app. There is another problem, with alerts and alarm voices. They does not work on my cellphone at all. Its super easy to implement on the website, and use it. I really appreciate that i can use this software in free version.
Build your first bot in 10 minutes
What users mention about ChatBot See all reviews The obvious con for Botengine is the fact it is only useful to web visitors when they have simple complaints and is unable to handle complex customer complaint situations. This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself. We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat.
Cloud-based customer service solution for firms of all sizes
Live Chat software for modern messaging
What users mention about Freshchat See all reviews It looks good and if it had worked it would have done some nice things like linking with Freshdesk and Facebook. Superb as a customer support tool for quick communication with clients. Both to provide information and to resolve issues. Great tool for providing real time support. BOTs functionality is great for automatizing.
Customer Communication tool for Support, Marketing & Sales
What users mention about HelpCrunch See all reviews Very inexpensive compared to Intercom, the product quality is great, it's simple and clean. We have increased the speed of our customer support team, happy customers and happy support agents. We are a small startup, but quite ambitious, so we wanted to find the solution that would support our growth without limiting the functionality.
Simplifying Business Communication
What users mention about Nextiva See all reviews Great pricing structure Amazing Customer Support, Simple, fast, robust, it's got it all what I was looking for. There are times where I calls are not coming in and its saying chat unavailable. It happens several times in a day so having said that, i hate it when that happens.
Happier customers live chat with Olark
What users mention about Olark live chat See all reviews Easy to deploy and the ease of use is for sure a key factor in what makes this a great software. Customer service is frustrating to correspond with especially when issues with the product demand immediate attention. The only negative thing about Olark is that there are other programs similar to it.
Cloud based hospitality & vacation rental software
Online reputation management
What users mention about BirdEye See all reviews My customers love it and say how convenient it is for them to use. It has totally boosted my business and I love it. Generating great client reviews is very simple. The ease of sending out review invites is wonderful. The people at BirdEye are great to work with. We are having great results gaining online reviews.
100% free CRM, collaboration and communication tool suite
What users mention about Bitrix24 See all reviews Poor technical support, lack of access to all services for a long time, there is no guarantee of system recovery if data is lost. After using this app for a while, I can tell that this is an excellent tool. We are very happy of its functionalities. I lost my account as I was not using it during my traveling, and I lost all my data associated with.
Great customer service starts with better help desk software
What users mention about LiveAgent See all reviews The installation was very simple and it was quite user friendly. We fell in love with it after just a few uses. I love using the multi channels provided with a monthly pricing which is affordable for any company.
Build your bot now, no coding required.
Email management software and shared inbox for teams
What users mention about Front See all reviews There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. Very powerful, amazing to connect all shared communication channels (email & Intercom) and see the work getting done. Easy to set up, canned answers are very handy, you can set users as “available” or “not available”, support is great, plugins are powerful.
A visual collaborative platform for your great projects
What users mention about Quire See all reviews I like how it’s easy to do. I love the option on the left-hand side of the screen that helps me focus on my most recent or active tasks. Someone finally gets it. Gives great peace of mind to lay out what I have to do in a well-organized fashion and I love the simplicity of the app. Ease of use, helpful tutorial, great support. Couldn't have found a better solution for our task-tracking needs.
Meet, train and present anytime, anywhere.
What users mention about Onstream Webinars See all reviews One of the most amazing software programs yet developed.
Team communication software
What users mention about Zoho Cliq See all reviews Zoho Cliq is an awesome collaboration tool that can get your company working together more efficiently in a fun way. Phone app either I haven't tried it or it sucks really bad. M not sure which it is. Great alternative to Slack for a fraction of the cost. Good system for our team to use.
A single place for team communication and workflows
What users mention about Slack See all reviews I like that Slack has improved our communcation by having everyone on the same chat system, and that it works effectively and reliably. We use this all the time and we love that it's simple fun and easy to use. It's very east and helps eliminate inbox clutter. The overall experience with slack is really great, way better than email and almost perfect but not 100% perfect (see cons).
Commmunication & collaboration solutions for your business
What users mention about Jive See all reviews Great place to keep up to date info. Our department has a very organized space full of great resources that we can direct employees to. Documents uploaded show a "preview" which in many cases display the wrong fonts and mess up the design. Basic functionality is acceptable. Weekly digest a good feature if it works.
A simple and secure way to connect your organization.
What users mention about Workplace by Facebook See all reviews It is interactive which helps. You can also ask for recommendations which helps too in deciding on which places you will have the most luck at. Love that all our organization can have a fun way of posting about their accomplishments without bogging up email space. I love being able to communicate with my team in order to effectively collaborate, and Workplace is a super easy way to do that.
Web conferencing tool to host online meetings and webinars.
What users mention about Zoho Meeting See all reviews I usually say ZOHO is notorious for bad customer support, however, I haven't had any issues with this product. Great application to conduct your meetings on a regular basis. As compared to zoom this is also good to keep it as an option. Daily dev sprint meetings, external consultant management/meetings. Great sound quality and ease of use.
Social intranet software platform
What users mention about Noodle See all reviews Some formatting lost when copy/pasting from other applications. It's a more fun way for employees to interact than just via email. The best thing about this piece of software is the easiness to use. Has all the necessary functionally for a intranet site.
Enterprise Social Collaboration Software
Enterprise private social network
What users mention about Zoho Connect See all reviews Powerful team-collaboration tool with stunning extras and a generous free plan. Great for channel communication in real time, using Feeds. The Groups was a great space for collaborative work. Lastly I like the way in which it integrates with my useful applications so I can easily switch between them.
A mobile-first communication app for non-desktop employees
Customer journeys made personal
Content marketing platform for businesses
A/B Testing & Nudge Markerting Made Simple
Customer experience management and analytics platform
Conversational survey tool
What users mention about SurveySparrow See all reviews SurveySparrow is really easy to setup and so friendly to use. The response rate is just awesome compared to traditional survey tools. I used other surveys like surveymonkey and swagbucks surveys but this one was better. It wasn't too complicated and more like a chat. It still has some lack of customization but they are working on it.
We help you get virtual business done™
NPS solution for flexible data collection & analysis
What users mention about SurveyMonkey CX See all reviews Overall I highly recommend CX. Not only do you receive a great product but also a great team to help you along the way. The actual sending interface of the survey is TERRIBLE, it is incredibly confusing if a survey sent, which ones sent and when. The software is easy to use and there is great support if you need it. The system flows the way you would expect.
Cloud-based customer engagement solution
Net Promoter Score (NPS) survey platform
AI-powered market research platform
Secure document collaboration & project management
What users mention about Huddle See all reviews I am SWOTing Huddle as we are trialing the software for enterprise use. Some major flaws that are hard to ignore with a couple I consider "critical points of failure. Huddle has given us the benefit of safe document share across agencies and easy access to many documents on any given time.
Assessment scoring, survey and feedback tool for coaches
Communications platform for public affairs and advocacy
What users mention about Phone2Action See all reviews We're able to engage with our constituents in new, creative ways and have seen a significant spike in engagement as a result of this tool. Clear platform and very responsive help chat works to mobilize teams to achieve results. The ability to upload multiple templates for legislator outreach.
Messenger-based sales tool for SMBs and entrepreneurs
What users mention about amoCRM See all reviews I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively. There is nothing I can tell, all problems or errors are immediately corrected, so our business is not affected by them. Super affordable... almost too good to be true. As a business developer I now recommend AMOCRM to all my clients.
Boost marketing, sales and service performance!
What users mention about bpm'online CRM See all reviews If you're looking for an easy-to-use and cost-effective CRM, this is a good one to try. Their process engine is a big advantage as well. You have to be aware of the changes that you make from the beginning or it would be difficult to go back. By the way, it is so easy to create a campaign now with the intuitive campaign designer and then monitor its efficiency.
The CRM designed for G Suite.
What users mention about Copper See all reviews Horrible horrible horrible data migration once you decide to switch products. They basically hold your data hostage. M very very glad Google pushed ProsperWorks when signing up for Google Business Apps. The seamless integration with Gmail is amazing. Looks like it would be a great help to my business if I could get it to addon like other Google products...like Folio.
Review monitoring software for multi-location businesses
What users mention about ReviewTrackers See all reviews We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. Great information and a huge time saver. A great product for a very reasonable price. This software was really helpful and easy to use and we liked being able to have a tool to gauge our online presence.
Accelerate Digital Adoption
What users mention about Whatfix See all reviews I mostly appreciate the proactive outreach they provide and the passion they have to make sure their clients see success from their product. We are so excited to launch Whatfix to our clients. It was extremely easy to set-up and the support along the way was amazing. Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.
Cloud-based call center software for sales and support teams
What users mention about CloudTalk See all reviews Couldtalk has many great and wonderful features that definitely can improve your work experience. I love the tags and click to call features. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you. Overall, I’m very happy with the product and the direction where it’s headed. The UI is very modern which makes it a pleasure to work with.
Business marketing software for small businesses
What users mention about Revetize See all reviews In addition to the increase in visibility I have received since using Revetize, I have also benefitted from increased customer loyalty. And sending out promo's has been awesome. Thanks to Revetize we are happy camper's. There are a lot of things you can customize, and it relieves some of the headache marketing can cause. Its set up nice, and is very appealing.
Customer loyalty, engagement & marketing platform
Where communities thrive.
Unified Customer Experience platform
What users mention about Zoho CRM Plus See all reviews Have had some problems syncing data and customer support has been pretty bad. Awesome software that is available free of charge. This software allows businesses to organise their lead data very easily. Like the site overall, just wish support was faster to access and resolve some issues.
Net Promoter Score & customer experience management software
Reviews & customer content marketing
What users mention about Yotpo See all reviews Amazing features - could help both e-commerce and non-ecommerce websites - Great quick support. Additionally, our account rep is super responsive and helpful with any questions or issues we run into. They are a superb organization to deal with and just pure class all around.
Audio-Visual Guidance to your Website
CRM built by salespeople, for salespeople
What users mention about Pipedrive See all reviews The reports is fantastic, like it very much. The application is very easy to use and the simplicity of the software is fantastic. Amazing infrastrucutre and UI with sales pipeline. The graphs are just very beautiful. Notes, planned activities are easy and logical, helps with account planning and sales rep evaluations. Customer Service is outstanding.
Web push notifications for mobile & desktop
Experience management platform
What users mention about Qualtrics See all reviews I always get great service and support from the support line. They are focused, professional and help to solve any issue that I have. I love how it pays you just for your opinion. These are great people to deal with and their. I benefit from the ease of survey design, and my research benefits from the complexity of surveys that you can design.
Suite of tools for brand management
CRM software that helps you sell smarter, better, faster.
What users mention about Zoho CRM See all reviews Zoho CRM has very nice and clean design that allows to navigate the software very easily. The quality of product is good for an affordable price. I love the ease of use, affordable, and its interface is great. It is an excellent, if not better alternative for Gmail Business Suite. This is a fantastic solution in these instances, and I look like a hero when I give them a quick demo and help them get set up.
Online Customer Support Software & Helpdesk Solution
What users mention about Freshdesk See all reviews We're happy to use Freshdesk and hoping the small issues it has will be fixed once and for all. Thank you for the great service Freshdesk. I can sincerely recommend Freshdesk. It's a superb, easy to use & feature rich service for our software support needs. Customer support on their side was excellent - responsive and very helpful. Cost is very reasonable.
Social Media Management Software for Business
What users mention about Sprout Social See all reviews Very good analytics reports/ spreadsheets and nice publishing calendar. Excellent support service. I love the reports and ability to have all social data in one place. The phone app is great, too. It is very costly and can be difficult to justify the cost against the features that are available.
Intelligent low-code and process management platform
What users mention about bpm'online studio See all reviews You have to be aware of the changes that you make from the beginning or it would be difficult to go back.
Powering the Business of Learning
What users mention about Thought Industries See all reviews We are very pleased with our transition to the T.I. platform and the opportunity for growth. The home/manager portal buttons atop the page are confusing and change based on where you are on the site, this is confusing to most of my internal users. One feature we are thrilled about is the webinar integration -- it's perfect for us.
Optimize Customer Experiences at Scale
Email Marketing Software that is Affordable & Intuitive
What users mention about SendX See all reviews It is hell of expensive. When compared with other email marketing software, you'd realize that SendX is way too expensive. We're using this for small opt-in campaigns. Looking really good so far, and the customer support is excellent. So far we have been pretty happy with the service and the speed with which the product is evolving.
Cloud-based community platform for branded communities
The power of Live Engagement
Multi-channel customer relations management platform
Automatic callbacks for website visitors within 25 seconds
Live chat platform for customer care & customer engagement
All-in-one multi-channel solution for customer messaging
What users mention about Crisp See all reviews Crisp is a fantastic tool for chatting with site visitors, but it also has so many more advanced capabilities if you need them. I like how simple it is to communicate with the very people you are selling to or providing for. Great for businesses of many sizes. The Pro version is awesome with magic browsing, the ability to talk to clients and view chat logs. We can tag and prioritize clients as well.
Business messaging solution - SMS, FB Messenger, Kik, & Chat
What users mention about Quiq Messaging See all reviews This is a great company with wonderful customer service and people that really care about their clients. It's probably the only thing we lost when moving over from Mightytext. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.
Customer lifecycle software for support, automation & more
What users mention about Customerly See all reviews We have received numerous requests from our site and we have been able to recover some contacts that otherwise we would have lost forever. No weaknesses in reality. The only drawback some functions with iubenda do not work perfectly but an easily solvable defect. The live chat works like a charm and the email automation module is quite easy to get on with.
Customer communication tool with live chat & video calls
Self-service support & customer education platform
Chatbot builder & manager for customer engagement
Customer messaging platform for sales, marketing and support
What users mention about Intercom See all reviews The miscellaneous representatives are useless. This is doubly maddening in that they know they are useless, they almost thrive on it. Easy to implement Customer Engagement Software with great usability and awesome and affordable features with the startup programme. I love working with intercom because the platform is super easy to use and it gives a good experience to the customer.
Live chat software for websites
What users mention about ProProfs Chat See all reviews Highly reliable, Affordable, excellent features in best price. Wonderful Product with best option of Customization. Live2Support a great asset to business website.
Omnichannel Customer support & Help Desk software-FREE PLAN
What users mention about NABD System See all reviews Thanks very much for this excellent, speedy and professional service. NABD is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company. Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days.
Support, engage, and convert customers on a single platform.
Real conversations in real-time
What users mention about Comm100 Live Chat See all reviews I enjoy Comm100 it is easy to use and great wait to stay in touch with customers.
iAdvize humanises the digital experience at scale
Communications SDKs for Web, iOS, and Android
Social Customer Service Software
Premium live chat software