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HubSpot Service Hub
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service solution for firms of all sizes
Table of Contents
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HubSpot Service Hub - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
HubSpot Service Hub overview
What is HubSpot Service Hub?
HubSpot Service Hub is a cloud-based customer service platform, which is designed to simplify processes for managing customer queries and improving client engagement for businesses of all sizes. It allows users to connect with customers through live chat, one-to-one customer communications, conversational bots, canned responses and more.
Key features of HubSpot Service Hub include customer feedback, surveys, insights, reporting, alerts, a customer database, knowledge base, goal management, and team email aliases. Businesses can use the platform to quickly answer customer queries by sending help documentation, recording short videos and creating custom email templates based on specific queries. It comes with an unified inbox, which records all communication and provides a full history of customer service for other representatives to refer to in similar cases.
With automated customer marketing emails and a searchable knowledge base, HubSpot Service Hub enables businesses to retain customers through streamlined, self-service access to case resolutions. It facilitates integration with several third-party applications such as Salesforce, HelloSign, Slack, GoToWebinar, CallRail, Typeform, Hotjar, Klipfolio, Lucky Orange, and more.
Key benefits of using HubSpot Service Hub
• Facilitate collaboration through the Conversations inbox which gives all team members a contextual overview of a customer's history and previous interactions.
• Turn chats and emails into actionable tickets which can be prioritized, categorized, and tracked, in order to facilitate end-to-end customer service.
• Aid customers with self-service resolutions by creating a custom Helpdesk and knowledge base for customers to access online.
• Utilize HubSpot Service Hub's feedback and advocacy tools to gather insight into customer sentiment and identify areas for improvement.
Starting price
per month
Pros & Cons
Ticketing System
Customer Support
Chat and Chatbot
Setup
Pricing
Ease of Use
HubSpot Service Hub’s user interface
HubSpot Service Hub pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.1
Ease of use
4.4
Customer support
4.5
Reviews sentiment
What do users say about HubSpot Service Hub?
Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up).
Select to learn more
Who uses HubSpot Service Hub?
Based on 186 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
HubSpot Service Hub's key features
Most critical features, based on insights from HubSpot Service Hub users:
All HubSpot Service Hub features
Features rating:
HubSpot Service Hub awards
HubSpot Service Hub alternatives
HubSpot Service Hub
Starting from
15
/user
Per month
Salesforce Sales Cloud
Starting from
No pricing info
Zendesk Suite
Starting from
No pricing info
LiveChat
Starting from
No pricing info
HubSpot Service Hub pricing
Pricing plans
Pricing details:
User opinions about HubSpot Service Hub price and value
Value for money rating:
To see what individual users think of HubSpot Service Hub's price and value, check out the review snippets below.
Mathew J.
Digital Marketing Specialist
Nicholas B.
Costumer Success Assessor
HubSpot Service Hub integrations (260)
Integrations rated by users
We looked at 186 user reviews to identify which products are mentioned as HubSpot Service Hub integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
HubSpot Service Hub support options
Typical customers
Platforms supported
Support options
Training options
HubSpot Service Hub FAQs
HubSpot Service Hub has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does HubSpot Service Hub support?
HubSpot Service Hub supports the following languages:
English, French, German, Japanese, Portuguese, Spanish
Q. Does HubSpot Service Hub support mobile devices?
HubSpot Service Hub supports the following devices:
Android, iPad, iPhone
Q. Does HubSpot Service Hub offer an API?
No, HubSpot Service Hub does not have an API available.
Q. What level of support does HubSpot Service Hub offer?
HubSpot Service Hub offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat
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