SAP Litmos Reviews

easy technology with seamless implementation, customization to your needs, reporting available for most anything you want to measure, can use all kinds of different mediums that are easy to upload and use, cost to value is more than other systems researched, best online help I've ever seen

would love to see more delineation in privileges allowing me to customize for my company's use and specific needs

Litmos is both easy and fun to use! In our industry, we work hard and deal with many intense situations on a daily basis. Litmos allows us to offer fun and innovative ways to share information, collaborate with the Discussion forums and have fun with gamification. If we have to learn, it should be fun, effective and not add to the stress of our daily job.

I would love to see development regarding linking courses together. For example, one online course serves as the initial foundation and is good for one year. After that, they take a refresher course that would satisfy the need for renewal. Currently there is no way to do that. This is critical for our industry. We also need a way to offer the initial course as an ILT, then apply an online course as the refresher.

- Easy to add & assign courses - Easy for learners to access - Large library of content

- Reporting is a nightmare and often views on screen show misinformation - Reporting on Learning Paths is especially challenging - Managers cannot easily pull clear, accurate reports on their teams - Very buggy, we submit endless support tickets - Support tickets are prioritized based on all customers' need - Expect to go around and around with various levels of support - Library of training is mostly...

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Ability to upload documents, easy to read dashboard, mass management as well as personalized feedback options, account maintenance is easy especially password resets. Leaderboard offers friendly competition and incentive for users. Behind the scenes, it's easy to see where a user is experiencing difficulty or having trouble.

Integration to SF cannot copy emails or uploaded documents. Sometimes too many emails are sent to users overwhelming them when completing courses. Some customer service reps and account managers are excellent, others do not follow through. Litmos Author information is misleading in terms of what features are possible through the program. Inconsistent limitations on uploading videos, etc., as well as sometimes "glitchy" processing of not saving users' answers, not opening presentations, etc.

The simplicity and usability of the learner view makes it easy for them to know what courses to do and what needs completing. Building courses is easy as well and they offer quite a few module course types in addition to that recently there are a lot of great features to automate the the reminders to ensure learners are completing tasks on time.

Could use some more reporting on the instructor led sessions. In my specific use case I need to report on the number of live sessions we are doing and often requires some excel magic to get what we need. Also would like to see more integration into other virtual platforms other than GotoTraining.

Hi Artem, Thank you for the great feedback! We are delighted that you have found success using Litmos. I will give our product team your feedback regarding reporting on instructor led sessions and integrating into more virtual platforms. Keep in mind that we update our product often and it will continue to improve with each update. Please reach out if you ever have any questions. Cheers! Allison

It is easy to assign trainings and easy to upload your own content.

Well, where do I begin. Much of their training content is UK based, but since we live in the US, laws aren't the same here. This is problematic when assigning Compliance training. While it is easy to upload your own content, it is cumbersome to have to do so just to replace one of their training's because laws are different in this country. When you search for training's in the content library, it...

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Very easy to use and the UI is simple. Had no issues with using the system and testing, important when considering an LMS for your team.

Training is boring by nature so maybe adding some additional features or analytics would be fun to see while training.

Hi Zakory, Thanks for the feedback regarding your experience with Litmos! Yes, training can be boring. But we are trying our best to save the world from boring learning with our Litmos Heroes courses, and have a team dedicated to creating new courses and videos every week. I recommend checking it out! Best, Allison

The price is right. It's super easy to scale your license allotment up or down with training demand. The UI is simple and easy to use. Reports are exactly what you would expect. Bulk user management is as easy and flexible as it gets!

Sometimes we have to collate a couple different reports to get all of the columns we need in one report. Not the end of the world, but it takes some tinkering to figure out which reports have exactly the right information in them.

Rich mobile capabilities for access from anywhere. Strong tracking of what the users actually did in the course. Good support for engaging and interactive content. Nice ability to string courses together into learning paths (i.e. curriculum) to form a complete enablement on a topic.

Occasional glitch in recording course completion if exits by closing window. No support yet to take course offline (but supposedly coming soon).

Hi Jason, Thank you for the review, this is great feedback. We will continue to make updates to Litmos and hope that it satisfies your business needs for many years to come. Best, Allison

It was simple and relatively easy to use.

When we used Litmos, the feature set was very minimal and didn't meet many of the needs we had at the time.

Integrations with many outside products, including GoToTraining/Webinar, Salesforce, Wordpress, several shopping cart tools, and more. Easy to learn, easy to course build. Several options for organizing by Team or Learning Path. time.

Two minor pet peeves in course building - no "center" option on image alignment - you have to either code it in, or put it in the middle of a 3 column centered table. No spell check in standard typing view, you have to go into the source code view to see spelling errors. True con lately is support turn around time. Support is through online ticketing system, even if you call in, they simply file...

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Very affordable, many features are included in low subscription levels which are great compared to the competitors, great support staff, easy to use, allows for many different file types to be imported, includes a good eCommerce solution as well as many plugins for external management.

If you need to move people between teams, there is no way to do so. You will need to create a new user in the destination with the same credentials and same course assignments, and then delete that user from the source. The interface customization requires a bit of CSS if you really want to go beyond simply modifying colors. The servers tend to struggle some with very large files if users are international as we received some complaints of excessive buffering from users in Japan. That was at the very extreme side and was to be expected.

Enablement makes searching so easy! There are so many different advanced filtering options available to narrow down a wide search. Even though our company uses multiple sites to maintain internal and customer facing collateral, North America sales has made Enablement our go-to tool. The site remains fresh by auto-archiving older content while allowing for users to search the archives when needed. The News feature has allowed us to cut down on the number of large emails being sent to our teams. As an administrator, it's been very easy to create new playbook pages and customize the menus to enable our sales teams to find content quickly. We have recently expanded the use of the tool to other departments as well.

There are 3 areas that I think could be improved. 1) While you can access Enablement on mobile devices, it's unfortunate that there is not an App for Android users. 2) I also wish there was a way to make the Item Wizard (when adding new content) unique by Business Unit or Department and have the ability to hide things that are not relevant to a group. 3) When creating a new customer portal, the step-by-step wizard is not customizable today. There are several steps that we would like to hide and are unable to do so. Overall, these cons are minor and our admin and publishers have learned to ignore sections that are not relevant to them during the tagging process.

With regards to the actual Learning Management System, the highly user-friendly interface allows me to be creative without the stress of a complicated application. The way modules are stored allows for reusing essential segments such as general course introductions and explanations. The seamless integration of other applications such as Articulate and Captivate is already impressive. However, being...

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While this system is set up for eCommerce, it does not allow for the type of billing options that I want to offer my students. Additionally, the notice board is not easy to edit. I have had to retype my entire message. To address this, I develop my text in a word processor before copying and pasting it into the notice board. This has actually proved to be a better discipline for me, so I will probably continue this, even if they enhance the text editing capabilities.

Easy build out and flexibility to use modules in multiple courses. Learning paths for course combinations make compliance training easy. However the two things that stand out a Pro 1) Customer Service/Support is over the top. Every time we have had a question or something wasn't as we thought it should customer and support is amazingly fast in response time and thorough in making sure we were back on track. 2) The reporting—you can build just about any report you can think of and trust me we have pushing the envelope.

Hard to come up with a con that is exclusive to Litmos that other do better or offer. My biggest issue is with the pricing model of the industry as a whole, but it's still not a con since Litmos has more flexibility in their model to (kind of) meet our needs. I'm nit picking now but I wish we could turn off (hide) some of the fields in the registration page rather than just make them optional. As a company we already have the person information and data for the registrant so the page is unnecessarily messy. (I told you I was nit picking. )

Great customer service, informative yet simple interface, multiple integrations that work well.

Missing "Teacher" role that allows outside trainers to grade assignments without full admin access. Mobile app looks great but mobile website is lacking. You need a good understanding of HTML/CSS/Code if you want more customization than just color changes. Lack of notifications within the system.

It is easy to use and customize. On the back-end, it is intuitive and laid out easily with lots of support to help along the way in the Dojo. For the user, it is simple as point and click. There isn't a lot of guess work or trying to figure out which screen to be on- which for a company that has a lot of people ho are not technologically advanced is a huge plus.

The reporting. That is the one area that isn't as intuitive or clearly laid out. And some of the reports that I want are either not there, or not easy for me to track down and find to use.

Thanks for the positive feedback! We are glad you find our product intuitive and easy to use. Our reporting will continue to have updates and improve in future product releases. It is a pleasure to go above and beyond for great clients! Best, Allison

The ease of use with for the general user and the advanced options that are available to account owners to customize things the way you need to use them. Access to many different ways to view and download reports was another big reason we decided on Litmos. They seem very dedicated to listening to their customers and providing updates so they can keep offering the best product they can produce.

I could be picky and list a few features that would benefit the way we use the LMS but they are all little things. Plus, Litmos already has a dedicated site for account owners to post and view new ideas and everyone gets a chance to vote on them. As soon as they get enough votes, they work on implementing it on their next update. If you are reading this doing the researching part. I would suggest to do the trail account on as many as you can to see the difference in features offered and quality of the product. Its the only way you will find out what is out there and what is going to work best for you and your company.

Thanks for the note, Erik! This is great feedback for our product team. I will make sure they receive this as well. Cheers!

I like the fact that it is fairly intuitive. For the most part, you could figure it out on your own. It is working well for us right now. We are having issues with Flash player and popup blockers, but I think this is more a "by product" of our authoring tool than of the LMS. Other than that, we are mostly smooth sailing.

The reporting definitely needs to become more robust. We would like to see reports that provide time - time spent per module, total time spent learning this or that course, etc. We have requests from managers on that and it is very difficult - if not impossible - to provide.

Hi Jill, Thanks for the feedback! I am glad to hear you have had a smooth-sailing experience using Litmos. Our reporting will continue to improve in future product updates and enhancements. Please reach out to the team if you ever need some additional guidance. Cheers! Allison

Litmos has a very clean user interface, and loading course materials and SCORM packages are simple.

No central content repository, limited access to style sheets for custom design elements. It's an expensive platform, to begin with but feel nickeled and dimed with many recent features coming with individual price tags, and it feels like recent updates are showing Litmos a bit out of touch with advancing needs of LMS users, especially users who train external clients and students.

Thank you for the review and we are delighted that you enjoy our clean interface and the simplicity of the platform. Please note that you can speak with your Account Manager if you ever need additional assistance or tips and tracks. Litmos is known for not being as expensive as many other LMS's, but has many more capabilities, and all of our industry and customer awards add to this notoriety. Cheers, Allison

Litmos is very easy to use for both learners and administrators. We doubled our course completion rate right after we switched to Litmos. We believe this is because learners were able to find training easily. Litmos is very responsive to our concerns and product suggestions. They follow up quickly. We've seen our suggestions in new product updates.

We would like to be able to extract global data from our surveys. We use the same questions at the end of each course and it would be nice to draw some correlation between courses.

Hi Erick, We appreciate your feedback. We're thrilled that you have doubled your course completion rate since switching to Litmos. Have a great day! Thank you, Jennifer Martin, Litmos by CallidusCloud

• Allows you to distribute material on a mass basis and track who has and who has not completed • Learning Paths allow you to group a series of Courses together to assign 1,000's of modules at a time easily • Modules can have embedded capability to allow you to perform tasks that the LMS does not have built-in • API integration allows you perform useful tasks that Litmos does not have built in.

• The Support takes FOREVER to get anything done, even when it is a program glitch, at the time of writing this review I have been waiting 6 months for a fix to a problem that they have identified as a flaw and just have not fixed. This flaw has been debilitating to our Training Program with Litmos. • Cheating is easy on built-in assessments. When completing assessments on a computer the user can...

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Hi Brett, Thank you for the review. Our support team has doubled in the past few months to make sure our customer's are taken care of. Hopefully things change for the better - we are always here to help. Best, Allison

From day one, we've worked with a great team at Callidus who've helped us build out an incredible tool that adds value to our Sales team each day. We enjoyed the ability to brand our tool with the Lenovo look and feel. We've made this tool our own and continue to add new business departments (and one day, more Geos). Pros: overall look and feel, search capabilities, customizable homepage, a large amount of space for our content.

Some limited functionality without an app for Android OS. In the beginning of the implementation process we were told there was an app, yet after drilling into the iOS app we found it to be pretty sparse and not worth utilizing.

Easy to use without a MIS or CS degree -- admin interface and extensive support resources make every function easy to use and smooth to operate Robust feature set -- load any content to create a course, run standard and ah-hoc reports, manage the talent pool -- if you need to do it as an LMS admin or learner Litmos makes it easy to use without IT support Intuitive interface for users -- it's hard enough to get people into an elearning training, fighting the LMS interface shouldn't be a barrier in their way -- with Litmos anyone can navigate the platform thanks to an intuitive interface and clear context prompts

Relative to other platforms, Litmos is a solid and slick performer. While there are other LMS out there that may be slicker to use, Litmos makes it easy to manage the content, the learners, and the data from one dashboard and I find the interface comprehensible from moment 1. Their content is pretty generic and more focus on distinctive content would help them stand out.

At my company, we use Litmos and I administer the exams and update the content. It has been great moving to this solution as we have increased user engagement due to the design interface, easy navigation and test/quiz setup. I love the reporting features. There are many reporting options that you can customize and then save for quick report runs. Creating exams is easy by using a spreadsheet (csv) template file saving you time. Making changes and adding unique features like randomizing the questions, adding certificates for completion and custom course images make Litmos LMS the go to solution for our training department.

Manual grading of short answer questions should be done via an email notification of those specific questions to make it easier to grade more efficiently.

We really appreciate the great review of Litmos! That is excellent that you have increased user engagement --- not always an easy task, so cheers to you! - Allison