SAP Litmos Reviews

Pros
easy technology with seamless implementation, customization to your needs, reporting available for most anything you want to measure, can use all kinds of different mediums that are easy to upload and use, cost to value is more than other systems researched, best online help I've ever seen

Cons
would love to see more delineation in privileges allowing me to customize for my company's use and specific needs

Rating breakdown

Pros
Litmos is both easy and fun to use! In our industry, we work hard and deal with many intense situations on a daily basis. Litmos allows us to offer fun and innovative ways to share information, collaborate with the Discussion forums and have fun with gamification. If we have to learn, it should be fun, effective and not add to the stress of our daily job.

Cons
I would love to see development regarding linking courses together. For example, one online course serves as the initial foundation and is good for one year. After that, they take a refresher course that would satisfy the need for renewal. Currently there is no way to do that. This is critical for our industry. We also need a way to offer the initial course as an ILT, then apply an online course as the refresher.

Rating breakdown

Likelihood to recommend: 10/10

Pros
• Allows you to distribute material on a mass basis and track who has and who has not completed • Learning Paths allow you to group a series of Courses together to assign 1,000's of modules at a time easily • Modules can have embedded capability to allow you to perform tasks that the LMS does not have built-in • API integration allows you perform useful tasks that Litmos does not have built in.

Cons
• The Support takes FOREVER to get anything done, even when it is a program glitch, at the time of writing this review I have been waiting 6 months for a fix to a problem that they have identified as a flaw and just have not fixed. This flaw has been debilitating to our Training Program with Litmos. • Cheating is easy on built-in assessments. When completing assessments on a computer the user can just right-click and go back and re-submit the correct answer. Litmos said they would NOT disable the back-button. • Learning Paths are the only level of organization that they allow, it would be nice to have "Sub-Learning Paths". • Reports are still "meh", even after the reporting update. Thankfully there is API integration which allows us to make our own reports from the information on Litmos.

Rating breakdown

Likelihood to recommend: 2/10

Pros
The simplicity and usability of the learner view makes it easy for them to know what courses to do and what needs completing. Building courses is easy as well and they offer quite a few module course types in addition to that recently there are a lot of great features to automate the the reminders to ensure learners are completing tasks on time.

Cons
Could use some more reporting on the instructor led sessions. In my specific use case I need to report on the number of live sessions we are doing and often requires some excel magic to get what we need. Also would like to see more integration into other virtual platforms other than GotoTraining.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Very easy to use and the UI is simple. Had no issues with using the system and testing, important when considering an LMS for your team.

Cons
Training is boring by nature so maybe adding some additional features or analytics would be fun to see while training.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Software had commonly used LMS features and was SCORM compliant.

Cons
One day suddently the billing area disappeared from our account with a link to go to an alternative area that didn't work. They continued to bill us and we couldn't get any invoices or change payment details. Many months later I contacted someone by email who setup an alternative billing portal. When we wanted to cancel, we asked the rep and he said to send an email to them requesting cancellation. Nothing happened and 6 months later we still keep getting invoiced. The rep was helpless as well and agreed with our position. He recommended to remove payment methods to stop getting billed and initiate a chargeback. Their own rep telling us to do this. No email to their accounts department gets replied to ever. AVOID.

Rating breakdown

Likelihood to recommend: 0/10

Pros
The price is right. It's super easy to scale your license allotment up or down with training demand. The UI is simple and easy to use. Reports are exactly what you would expect. Bulk user management is as easy and flexible as it gets!

Cons
Sometimes we have to collate a couple different reports to get all of the columns we need in one report. Not the end of the world, but it takes some tinkering to figure out which reports have exactly the right information in them.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It provides you with the ability to nestle your own content into itself and not just focus on what they provide to you.

Cons
The after-sale support of the platform is a problem in and of itself. You are kind of left to fend for yourself once you have gone through full implementation.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Rich mobile capabilities for access from anywhere. Strong tracking of what the users actually did in the course. Good support for engaging and interactive content. Nice ability to string courses together into learning paths (i.e. curriculum) to form a complete enablement on a topic.

Cons
Occasional glitch in recording course completion if exits by closing window. No support yet to take course offline (but supposedly coming soon).

Rating breakdown

Likelihood to recommend: 9/10

Pros
This system has open API's that can be used to integrate with other website platforms, enabling a user to add learning to their own system.

Cons
It has too many pop-ups that occur when setting up a user that is going to access the system via SSO

Rating breakdown

Likelihood to recommend: 10/10

Pros
Integrations with many outside products, including GoToTraining/Webinar, Salesforce, Wordpress, several shopping cart tools, and more. Easy to learn, easy to course build. Several options for organizing by Team or Learning Path. time.

Cons
Two minor pet peeves in course building - no "center" option on image alignment - you have to either code it in, or put it in the middle of a 3 column centered table. No spell check in standard typing view, you have to go into the source code view to see spelling errors. True con lately is support turn around time. Support is through online ticketing system, even if you call in, they simply file the ticket on your behalf. I understand the need for that, as we urge our own clients to use our self-service portals first. But we are currently in the position of needing assistance with the Litmos/Salesforce integration, and we are closing in on two weeks and still do not have resolution. I have twice proposed meeting times several days in the future and had team members on standby to drop what they are doing to meet with a Litmos rep when they have time for us, and both times got no response until after the proposed meeting dates. This needs serious improvement.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Very affordable, many features are included in low subscription levels which are great compared to the competitors, great support staff, easy to use, allows for many different file types to be imported, includes a good eCommerce solution as well as many plugins for external management.

Cons
If you need to move people between teams, there is no way to do so. You will need to create a new user in the destination with the same credentials and same course assignments, and then delete that user from the source. The interface customization requires a bit of CSS if you really want to go beyond simply modifying colors. The servers tend to struggle some with very large files if users are international as we received some complaints of excessive buffering from users in Japan. That was at the very extreme side and was to be expected.

Rating breakdown

Likelihood to recommend: 8/10

Pros
With regards to the actual Learning Management System, the highly user-friendly interface allows me to be creative without the stress of a complicated application. The way modules are stored allows for reusing essential segments such as general course introductions and explanations. The seamless integration of other applications such as Articulate and Captivate is already impressive. However, being able to link my students to live presentations and actual sites for practical application provides more comprehensive accessibility. With regards to customer service, my concerns are addressed quickly. I feel that they care enough to consider my concerns even if they are not able to make adjustments at that time. Also, my students really like my certificates of completion, which are really easy to set up and change.

Cons
While this system is set up for eCommerce, it does not allow for the type of billing options that I want to offer my students. Additionally, the notice board is not easy to edit. I have had to retype my entire message. To address this, I develop my text in a word processor before copying and pasting it into the notice board. This has actually proved to be a better discipline for me, so I will probably continue this, even if they enhance the text editing capabilities.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy build out and flexibility to use modules in multiple courses. Learning paths for course combinations make compliance training easy. However the two things that stand out a Pro 1) Customer Service/Support is over the top. Every time we have had a question or something wasn't as we thought it should customer and support is amazingly fast in response time and thorough in making sure we were back on track. 2) The reporting—you can build just about any report you can think of and trust me we have pushing the envelope.

Cons
Hard to come up with a con that is exclusive to Litmos that other do better or offer. My biggest issue is with the pricing model of the industry as a whole, but it's still not a con since Litmos has more flexibility in their model to (kind of) meet our needs. I'm nit picking now but I wish we could turn off (hide) some of the fields in the registration page rather than just make them optional. As a company we already have the person information and data for the registrant so the page is unnecessarily messy. (I told you I was nit picking. )

Rating breakdown

Likelihood to recommend: 10/10

Pros
Great customer service, informative yet simple interface, multiple integrations that work well.

Cons
Missing "Teacher" role that allows outside trainers to grade assignments without full admin access. Mobile app looks great but mobile website is lacking. You need a good understanding of HTML/CSS/Code if you want more customization than just color changes. Lack of notifications within the system.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is easy to use and customize. On the back-end, it is intuitive and laid out easily with lots of support to help along the way in the Dojo. For the user, it is simple as point and click. There isn't a lot of guess work or trying to figure out which screen to be on- which for a company that has a lot of people ho are not technologically advanced is a huge plus.

Cons
The reporting. That is the one area that isn't as intuitive or clearly laid out. And some of the reports that I want are either not there, or not easy for me to track down and find to use.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ease of use with for the general user and the advanced options that are available to account owners to customize things the way you need to use them. Access to many different ways to view and download reports was another big reason we decided on Litmos. They seem very dedicated to listening to their customers and providing updates so they can keep offering the best product they can produce.

Cons
I could be picky and list a few features that would benefit the way we use the LMS but they are all little things. Plus, Litmos already has a dedicated site for account owners to post and view new ideas and everyone gets a chance to vote on them. As soon as they get enough votes, they work on implementing it on their next update. If you are reading this doing the researching part. I would suggest to do the trail account on as many as you can to see the difference in features offered and quality of the product. Its the only way you will find out what is out there and what is going to work best for you and your company.

Rating breakdown

Pros
I like the fact that it is fairly intuitive. For the most part, you could figure it out on your own. It is working well for us right now. We are having issues with Flash player and popup blockers, but I think this is more a "by product" of our authoring tool than of the LMS. Other than that, we are mostly smooth sailing.

Cons
The reporting definitely needs to become more robust. We would like to see reports that provide time - time spent per module, total time spent learning this or that course, etc. We have requests from managers on that and it is very difficult - if not impossible - to provide.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Ability to upload documents, easy to read dashboard, mass management as well as personalized feedback options, account maintenance is easy especially password resets. Leaderboard offers friendly competition and incentive for users. Behind the scenes, it's easy to see where a user is experiencing difficulty or having trouble.

Cons
Integration to SF cannot copy emails or uploaded documents. Sometimes too many emails are sent to users overwhelming them when completing courses. Some customer service reps and account managers are excellent, others do not follow through. Litmos Author information is misleading in terms of what features are possible through the program. Inconsistent limitations on uploading videos, etc., as well as sometimes "glitchy" processing of not saving users' answers, not opening presentations, etc.

Rating breakdown

Pros
Litmos has a very clean user interface, and loading course materials and SCORM packages are simple.

Cons
No central content repository, limited access to style sheets for custom design elements. It's an expensive platform, to begin with but feel nickeled and dimed with many recent features coming with individual price tags, and it feels like recent updates are showing Litmos a bit out of touch with advancing needs of LMS users, especially users who train external clients and students.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Litmos is very easy to use for both learners and administrators. We doubled our course completion rate right after we switched to Litmos. We believe this is because learners were able to find training easily. Litmos is very responsive to our concerns and product suggestions. They follow up quickly. We've seen our suggestions in new product updates.

Cons
We would like to be able to extract global data from our surveys. We use the same questions at the end of each course and it would be nice to draw some correlation between courses.

Rating breakdown

Likelihood to recommend: 10/10

Pros
- Easy to add & assign courses - Easy for learners to access - Large library of content

Cons
- Reporting is a nightmare and often views on screen show misinformation - Reporting on Learning Paths is especially challenging - Managers cannot easily pull clear, accurate reports on their teams - Very buggy, we submit endless support tickets - Support tickets are prioritized based on all customers' need - Expect to go around and around with various levels of support - Library of training is mostly text with images, not very engaging, the best courses are developed for the UK - Everything goes on the dashboard and stays until course is completed, meaning users might open a course out of curiosity and it stays on their dashboard, cluttering their view - It's not obvious to users which courses on their dashboard are mandatory vs. assigned vs. ones they opened out of curiosity - There is no good way to organize courses beyond categories, you can create different course libraries, but to the user, it all looks like one library - Our admin spends an inordinate amount of time investigating user issues, on the phone/email with Litmos support and we're hesitant to ever enable new features considering how many issues we have with basic features

Rating breakdown

Likelihood to recommend: 3/10

Pros
Easy to use without a MIS or CS degree -- admin interface and extensive support resources make every function easy to use and smooth to operate Robust feature set -- load any content to create a course, run standard and ah-hoc reports, manage the talent pool -- if you need to do it as an LMS admin or learner Litmos makes it easy to use without IT support Intuitive interface for users -- it's hard enough to get people into an elearning training, fighting the LMS interface shouldn't be a barrier in their way -- with Litmos anyone can navigate the platform thanks to an intuitive interface and clear context prompts

Cons
Relative to other platforms, Litmos is a solid and slick performer. While there are other LMS out there that may be slicker to use, Litmos makes it easy to manage the content, the learners, and the data from one dashboard and I find the interface comprehensible from moment 1. Their content is pretty generic and more focus on distinctive content would help them stand out.

Rating breakdown

Likelihood to recommend: 10/10

Pros
At my company, we use Litmos and I administer the exams and update the content. It has been great moving to this solution as we have increased user engagement due to the design interface, easy navigation and test/quiz setup. I love the reporting features. There are many reporting options that you can customize and then save for quick report runs. Creating exams is easy by using a spreadsheet (csv) template file saving you time. Making changes and adding unique features like randomizing the questions, adding certificates for completion and custom course images make Litmos LMS the go to solution for our training department.

Cons
Manual grading of short answer questions should be done via an email notification of those specific questions to make it easier to grade more efficiently.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The interface is easy to navigate compared to other LMS packages. It is easy to upload video and Adobe captivate files. I like being able to easily view my video before actually making my courses available. The User interface for students is attractive and easy to navigate. I like the turnkey certificate availability as well. The price is reasonable and great for people like me who prefer to experiment with different options before a real launch. The Customer Service has been pretty responsive to my questions in a reasonable time period. The responding parties appear knowledgeable and genuinely caring about my concerns. This is perhaps at the top of my list for choosing an online package.

Cons
The NOTES for the NOTICEBOARD is not easily edited. I have to discard and recompose the notes. There is no instruction that warned me about this. I do not see the link that is needed to post the courses on my website. I would like to have courses available in the library to show availability and still charge a separate fee. It is not clear how to charge subscription fees as opposed to single one time charges. I had some other challenges about the listing that I can't remember right now.

Rating breakdown