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Aircall

AI powered customer communications platform

Table of Contents

Is this product right for your business?

Find out with a

Aircall - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: April 2026

Aircall overview

Based on 459 verified user reviews

What is Aircall?

Reviews for Aircall come from a wide variety of industries, including computer software (11% of reviewers), information technology and services (8%), and internet (8%). The most frequent use case for Aircall cited by reviewers is call center operations (47% of reviewers).

What do users say about Aircall pricing?

Some users say Aircall provides valuable features at a reasonable price, and some reviewers find the pricing easy to understand and appreciate essential functionalities included. However, some users report high per-user costs and expensive add-ons, and some reviewers feel recent price increases reduce competitiveness.

What are the most popular integrations for Aircall?

The Aircall integrations most frequently cited by reviewers are: HubSpot CRM (a CRM product rated 4.6 out of 5 for its integration with Aircall) and Salesforce Sales Cloud (a CRM product, 4.4).

Starting price

40flat rate /
per month

Alternatives

with better value for money

Pros & Cons

Call Management

Integrations

Team Collaboration

Phone System

Billing Issues

Call Recording

Aircall’s user interface

Ease of use rating:

4.2

(459)

Aircall pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(37)

3-4(173)

5(249)

What do users say about Aircall?

Select to learn more

Who uses Aircall?

Based on 459 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer Software

Hospitality

Consumer Services

Information Technology and Services

Others

Use cases

Call Center

Call Recording

VoIP

Telephony

IVR

Aircall's key features

Most critical features, based on insights from Aircall users:

Call recording

4.5

(92)

Call logging

4.5

(41)

PBX

4.5

(2)

Virtual Call Center

5.0

(2)

Call routing

4.1

(57)

Call monitoring

4.4

(53)

Auto-Dialer

3.8

(10)

Mobile access

4.3

(10)

Automated attendant

5.0

(1)

All Aircall features

Features rating:

4.1

(459)

Access controls/permissions

4.7

(3)

Activity dashboard

5.0

(3)

Activity tracking

4.5

(15)

Alerts/Notifications

4.1

(7)

API

3.5

(2)

Archiving & retention

3.6

(5)

Assignment management

(0)

Auto-Dialer

3.8

(10)

Automated attendant

5.0

(1)

Automated routing

3.6

(5)

Automatic call distribution

4.1

(38)

Automatic outbound dialer

(0)

Blended call center

(0)

Callback scheduling

3.5

(2)

Call center management

4.2

(75)

Call conferencing

4.8

(4)

Call disposition

3.0

(2)

Caller id

4.3

(13)

Call list management

2.0

(1)

Call logging

4.5

(41)

Call monitoring

4.4

(53)

Call queues

5.0

(1)

Call recording

4.5

(92)

Call reporting

3.0

(1)

Call routing

4.1

(57)

Call scheduling

4.0

(2)

Call screening

(0)

Call scripting

4.1

(11)

Call tagging

4.4

(7)

Call tracking

4.1

(16)

Call tracking metrics

4.3

(3)

Call transfer

3.9

(21)

Chat/Messaging

5.0

(1)

Collaboration tools

4.4

(9)

Commenting/Notes

(0)

Communication management

4.0

(4)

Computer telephony integration

4.3

(49)

Conferencing

(0)

Contact database

(0)

Contact management

4.3

(12)

CRM

2.0

(2)

Customer history

3.6

(5)

Customizable reports

4.4

(5)

Dashboard

(0)

Data import/export

4.5

(2)

Donor management

(0)

Employee activity monitoring

5.0

(5)

File transfer

4.5

(2)

For nonprofits

5.0

(2)

Fundraising management

(0)

Inbound call center

(0)

Integrations management

3.0

(1)

Interaction tracking

5.0

(2)

IVR

4.8

(12)

List management

(0)

Live chat

3.9

(32)

Manual dialer

4.3

(6)

Mobile access

4.3

(10)

Monitoring

4.0

(1)

Multi-Channel communication

4.6

(13)

Multiple user accounts

5.0

(1)

On-Demand recording

4.7

(9)

Online voice transmission

3.2

(6)

Outbound call center

(0)

PBX

4.5

(2)

Performance metrics

(0)

Phone Key Input

5.0

(1)

Power dialer

(0)

Preview dialer

(0)

Prioritization

3.2

(5)

Progressive dialer

4.3

(6)

Purchasing & receiving

3.0

(1)

Queue management

4.3

(25)

Real-Time analytics

3.8

(10)

Real-Time data

4.5

(2)

Real-Time monitoring

5.0

(3)

Real-Time notifications

4.4

(18)

Real-Time reporting

3.6

(7)

Real-Time updates

3.8

(6)

Recording

4.6

(17)

Remote access/control

4.5

(20)

Reporting/Analytics

4.2

(29)

Reporting & statistics

4.4

(5)

Scheduling

(0)

SIP trunking

(0)

SMS messaging

(0)

Softphone

4.7

(3)

Tagging

(0)

Task management

4.4

(8)

Text to speech

(0)

Third-Party integrations

4.6

(10)

Time zone tracking

4.8

(5)

Unified communications

4.0

(1)

User management

(0)

Video conferencing

4.4

(10)

Virtual Call Center

5.0

(2)

Voice Customization

(0)

Voice mail

3.9

(17)

Voicemail transcription

(0)

VoIP

(0)

VoIP connection

4.3

(33)

Aircall alternatives

Aircall

4.2

(459)

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.1

Value for Money

4.0

Customer Support

4.1

Ringover

4.7

(865)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.5

Customer Support

4.6

Convoso

4.5

(387)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.5

Customer Support

4.5

DialedIn CCaaS

4.8

(315)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.7

Customer Support

4.8

Aircall pricing

Value for money rating:

4.0

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Essentials

Per month

Features included:

50+ Integrations and API Access
Call Recording
Click-to-Dial
IVR
Phone Support
Send and Receive SMS
Unlimited Inbound Calls (Toll-Free Excluded)
Voicemail

Professional

Per month

Features included:

Advanced Analytics and Reporting
Advanced Sales Features Including Power Dialer
Advanced Support Features Including Queue Call Back
Call Tagging & Dispositioning
Dedicated Account Manager
IVR
Live Call Monitoring
Phone Support
Send and Receive SMS**
Unlimited Inbound Calls (Toll-Free Excluded)

Custom

No pricing info

Features included:

Access to API Developer Support
Advanced Analytics and Reporting
Call Tagging & Dispositioning
Custom Analytics
Custom Onboarding
Dedicated Account Manager
Live Call Monitoring
Phone Support
Salesforce Integration
Service-Level Agreement (SLA)
Unlimited Outbound Calls*

User opinions about Aircall price and value

Value for money rating:

4.0

(459)

To see what individual users think of Aircall's price and value, check out the review snippets below.

“Aircall is great for ecommerce because it allows remote customer support, integrates with business tools, and offers call tracking.”

Heather T.

online store owner

“Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required”

Christoph B.

COO

Aircall integrations (90)

Integrations rated by users

We looked at 459 user reviews to identify which products are mentioned as Aircall integrations and how users feel about them.

HubSpot CRM

Integration rating: 4.4 (36)

“L'intégration HubSpot est vitale pour automatiser le flux de données. Elle synchronise instantanément les leads qualifiés et les scores d'intention, évitant la saisie manuelle et les doublons CRM.”

Hervé G.

CEO

Salesforce Sales Cloud

Integration rating: 4.5 (12)

Pipedrive

Integration rating: 4.4 (10)

“Phone calls wouldn't sync to deal only the contact which created issues in our system.”

Brian M.

Founder

Zendesk Suite

Integration rating: 5.0 (6)

Front

Integration rating: 4.0 (4)

“Tracks email volume in real time”

“This is our EMS platform, and it connects just as we would expect.”

Elliot F.

Operations Manager

1/2

Intercom

Integration rating: 3.0 (4)

Aircall customer support

What do users say about Aircall customer support?

Customer support rating:

4.1

We analyzed verified user reviews to identify positive and negative aspects of Aircall customer support.

A number of users highlight Aircall's support team as fast, responsive, and able to resolve issues quickly when contacted.

Multiple users appreciate the ease of reaching customer service and the team's friendly, helpful attitude during problem resolution.

A subset of reviewers report slow response times from support, with some waiting days for assistance or issue resolution.

A fair number of users find customer support unhelpful with billing or account issues, and mention confusing or inadequate solutions.

Support options

Faqs/forum

24/7 (live rep)

Knowledge base

Chat

Email/help desk

Phone support

Training options

Live online

Videos

In person

Documentation

To see what individual users say about Aircall's customer support, check out the review snippets below.

“It can take quite a long time to get a response from customer support if you have an issue.”

Sean E.

Client Services Manager

“CUstomer success team is non existent, numbers are spam and blocked”

Yoni G.

Director of Customer Success

Aircall FAQs

Q. What is Aircall used for?

Aircall is an AI powered customer communications platform that unifies voice, messaging and intelligence across channels. It functions as a cloud based phone system and customer intelligence hub for organisations of all sizes. The solution supports teams in sales, customer support and operations and operates without additional hardware. The system provides comprehensive call management features including call routing, forwarding, interactive voice response, queuing and transfers within a shared inbox environment. Monitoring capabilities include live listening, whispering and barging. The solution offers automatic and on demand call recording, voicemail transcription and voicemail sharing. Team collaboration is facilitated through shared call activity, internal notes and tagging. The platform delivers real time analytics through dashboards that track call activity and performance metrics with customizable reporting options. AI Voice Agents autonomously handle and qualify inbound calls at any time. AI Assist provides conversation intelligence for call preparation and follow up workflows. The unified hub also supports WhatsApp messaging alongside voice and text interactions. Aircall integrates with various business applications including CRM and helpdesk systems as well as productivity platforms and e commerce solutions. The solution offers local and toll free numbers across countries with support for number porting and global coverage. Mobile and desktop applications enable seamless device switching. Scalability features allow flexible user management and custom workflows automate repetitive tasks. Security and compliance measures include data encryption and GDPR alignment. Multi language support, call scheduling and call blocking capabilities address diverse business requirements.

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