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Acquia DAM (Widen) Logo

Acquia DAM (Widen)

Digital asset management with service beyond compare

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(27)

Acquia DAM (Widen) Reviews

Overall rating

4.4

/5

324

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.03/10

Reviews by rating

Pros and cons

I like that Widen is an easy way to find assets. It is helpful for a large company--because everyone knows where to find the assets that they need.
It's works great, the API documentation is good and Widen has given excellent support on it.
Widen is a terrific tool for our global team. We are able to have 24/7 access to all our assets no matter where we are in the world.
Sometimes it gives corrupted error. I wished it could have given the corrupt error while I am uploading files.
My biggest complaint is with my own team because I keep having to reset people's passwords for the site because they forget them.
I think the one thing that I struggle with was the update on how to upload images.
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324 reviews

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David B.

Construction, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great customer service, early communication around big and small changes, the best DAM tool we use!

Reviewed 6 years ago

Reliability of asset storage, access anywhere, share multiple assets in many different outputs with ease.

Pros

It's the one place for all content to live and get shared out across multiple platforms. Support for project management (through Workflow) and creative implementation (through Adobe CC Connector) enhances our productivity and helps us get our jobs done faster.

Cons

The software seems sluggish and lags when you want it to go fast. File processing and scrolling through assets is where I've noticed this the most. The uploading process also needs to be cleaned up and more inviting to users.

ST
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Shelby T.

Computer Software, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Widen is a responsive and powerful DAM with bonus features and very attentive customer service

Reviewed 4 years ago

We are able to archive and distribute thousands of marketing assets to a global audience very efficiently and with a sufficient amount of protection and guidance about proper usage. Portals have allowed teams to communicate out about curated groups of assets and instructions with a single url which has helped their ability to promote the most valuable and up to date marketing assets.

Pros

Assets are served up quickly around the world and it is a very stable platform. When technical issues do arise, they are very communicative about their progress of solving the issue. I like the dedicated customer rep as well as access to new features and feedback through their Trello boards. I also like the ability to extract metadata from image IPTC metadata and map it to our custom fields.

Cons

I like the ability to create portals in order to highlight and add info to curated groups of assets, but there are some weaknesses in portal functionality and portal creation capabilities. It would be ideal to be able to create custom dashboards/homepage without extensive use of html. The current wysiwyg is extremely limited in design/layout capability. We'd like a better way for our users to be able to search for portals.

JA
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Jeanne A.

Apparel & Fashion, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Widen

Reviewed 3 years ago

Overall it has become a great tool for our users and the expansion to house storing certain documenttation in one place is great.

Pros

Widen is a great receptical to all of our imagery for our products. Downloading images from the portal is easy as well

Cons

Finding documentation seems to be difficult. Not sure if it the actual software or if it is the manner is which our company set it up.

AP
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Amanda P.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Widen has changed the way I work

Reviewed 13 years ago

Overall I would definitely recommend Widen to any company that has a large amount of photo files that they need to store and easily be able to send to others, either internally or externally.

Pros

Widen is a fairly easy and efficient way to store, archive, and distribute photographic files. In the year that I have been using Widen, it has changed the way I work. Now when I receive a request for a specific photo, I don't have to resize it and make sure it is the appropriate size to fit into an email. I just choose the file I want, send it to the recipient and they download it directly from...

Cons

Though I love Widen there have been a few minor issues we have encountered. The first is that it is a little hard to understand at the beginning. The back end of the program seems complicated to a new user. However, we have now figured everything out and so this really is no longer an issue for us. The other issue I sometimes run into is that the processing can be a bit slow. There are times when I upload my files and then cannot see the previews of my files for quite some time. This can be a problem when I am trying to identify people in the photograph to add their names to the keywords. The only way around this currently is to be patient and go work on something else for a while.

GR
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Gus R.

Leisure, Travel & Tourism, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Widen is fast and efficient. It's responsive with search and downloading assets.

Reviewed 6 years ago
Pros

Speed. Since the beginning we've upload thousands of images and added hundreds of users across our company and partners. It has not slowed down with all of the added weight and burden. It's still as snappy and responsive searching for assets in the beginning. Narrowing the search results and downloading images is very quick.

Cons

Support. The support could be better. There has been times, not in a while, when it goes down, just like any cloud service. But it seems the first line of support are the on-site admins. It's a problem when they are not in the office. There's not an easy way to contact support when needed. There should be a chat feature to let them know when we are experiencing outages and get the issues solved.

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Carolyn R.

Education Management, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Highly positive experience, with ease of use and great customer service!

Reviewed 6 years ago

We learned more about DAM management and learned to love it!

Pros

It's so easy and intuitive to use. The metadata search boxes on the side help narrow and refine the search. And the customer service can't be beat!

Cons

I don't like how the collections can't be edited between users. We have had to figure out a workaround to be able to share and edit the same collections.

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Kevin P.

Building Materials, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Widen Collective is the best DAM tool we have used.

Reviewed 5 years ago
Pros

The user interface is so simply we can add new users quickly and easily and they can find assets with a minimal amount of training.

Cons

Some of the role permissions arent explained ver well. There were a few settings we needed to have turned on in order for users to be able to use the system effectively.

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Stacy R.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Widen helped us to organize the thousands of assets we used to house all over our network folders.

Reviewed 5 years ago

Company-wide self service, insight analytics, and quicker webpage loads.

Pros

The tag and search functionality. We no longer have the chief marketing officer instant-messaging our team to find awards, accolades, images, and illustrations. Other departments can self-serve as their needs dictate, and we can track usage of key assets with Insights.

Cons

The Insites analytics are not intuitive to use. I would like deep practice, usability, and best practice webinars and or forums to better understand the power this feature.

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Tyler M.

Building Materials, 1,001-5,000 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Fantastic, Love it!!

Reviewed 5 years ago
Pros

Customer Support, website functionality, ease of uploading new assets and then finding them later, user control, sharing capabilities including the file type selection. Love the zoom feature!

Cons

Honestly, it's not with Widen itself. My biggest complaint is with my own team because I keep having to reset people's passwords for the site because they forget them. Luckily, it's really easy to do in the Admin functions!

AR
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Verified reviewer

Retail, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great and easy to use

Reviewed 4 years ago

Great

Pros

I like being able to search for multuiple product skus

Cons

I would like WIDEN to tell which product MID's are not showing results in a group search

BM
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Barbara M.

Nonprofit Organization Management, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Widen Collective - a True Leader in the Field!

Reviewed 4 years ago

Our challenge was that duplicate files were everywhere. Our employees had no idea what assets were current or expired - so image and logo requests were constantly directed to the Creative Department cutting into valuable time for designing. By purchasing a DAM system, we were able to centralize our assets, and provide users, controlled access to the most current files which, in turn, maximized productivity...

Pros

The DAM interface is quick and easy to use, the reporting capabilities are robust, and the security allows a lot of flexibility. In addition - we love the Portals - which allows us to provide assets to our non users.

Cons

Knowing that a DAM is customized to your company’s needs, I'm not going to lie – implementing a DAM system can be grueling and a lot of work. But that’s the beauty of a DAM – as your company grows, your DAM can also grow and be customized to reflect changes and future needs.

NS
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Nick S.

Computer Software, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We love WIDEN

Reviewed 7 years ago

We've been using WIDEN's DAM for about three years now to organize and distribute marketing deliverables to other internal departments like sales, development, etc. It makes it so easy to have a single, definitive location to find marketing-related assets. People don't have to wonder where to look to see if they have the latest version of an asset. And we don't have to worry about people accessing things they shouldn't. It also cuts down a lot on the requests we get day to day, because folks know where to go to find things themselves. And the support team at WIDEN is awesome and super friendly and helpful whenever we do have to reach out to them (which isn't that often because their product is great!).

Pros

It makes keeping things organized (which is a complicated job) super easy.

Cons

It works really, really well, but as with any asset management tool, there is ongoing maintenance and auditing that has to take place. That can get tedious at times, but we realize that it has to be done to keep things current, delete outdated/redundant assets, or just to check things that might have been uploaded with incorrect metadata, for instance.

HS
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Hannah S.

51-200 employees

Used weekly for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Widen is an advanced, user friendly media asset

Reviewed 7 years ago

What I like best about Widen is that it is multifunctional. Not only is it a secure way to archive images, documents and videos, but it also allows you to share these files amoungst coworkers and clients with ease. Multiple people can be uploading, sharing and viewing files with no problem. It takes the weight off of one person having to manage the content and allows anyone to distribute items without a hassle.

Pros

The biggest business problem that it has solved for my company is it allows multiple people to do what once was a one person task. It saves time when being able to have multiple people have access to the same files and being able to send, upload and manage it all. Being able to easily send outside organizations images and documents has saved us so much time and has left very little room for error when sending. With Widen's recent website advancement's, it's given me an opportunity to create a creative brief for projects I'm working on. All within 1 website. It's great.

Cons

This doesn't happen all the time, but sometimes I will be uploading files and Widen will time out or freeze during my upload and I'll have to start the process all over. This could be a problem with my internet connection as well.

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Alain D.

Oil & Energy, 5,001-10,000 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The only Digital Asset Manager you'll need

Reviewed 3 years ago

I've had a great experience with Widen. I can easily upload assets of all types. Tagging them, filling out the metadata, and putting longform descriptions in each asset makes it really easy for people to find what they are looking for. It also helps me keep track on similar image types, or batches of uploads.

Pros

We use Widen as an asset manager, giving our teams easy access to photos, videos, and illustrative elements. As the administrator, I can create different user accounts, letting some people have more access than others if they need it. I can also provide third-party contractors access to our resources too.

Cons

The admin side can be a little bit tricky to navigate, and it would be nice as the administrator to be able to change my view settings to spoof different levels of access, so I can quickly see what kinds of access my users have and make changes or alterations without needing to create multiple accounts for myself.

LE
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Latrisha E.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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This program truly has made getting work done easier for all of our users.

Reviewed 6 years ago
Pros

Using Widen software has allowed our creative teams to manage content more effectively. With it, we are able to track asset revisions and popularity. This has made it easier for us to be more strategic in the creation and placement of our content. Additionally, with the Workflow management tool, digital proofing interface and Digital Asset Management library, our users only have to visit one site to enter jobs, proof and collaborate on new content, and access current assets and media.

Cons

Sometimes we experience "glitches" or "bugs" within the software after a major update is rolled out, but that's to be expected and they are always quick to respond when this happens.

JK
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Jason K.

Electrical/Electronic Manufacturing, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I am a digital asset manager for my company, which uses Widen.

Reviewed 5 years ago

Many time-saving features in asset searching and sharing both within my organization and externally with customers.

Pros

What I like most about Widen is that they are very open to receiving feedback and improving the software based off of user comments. They host annual events to bring other clients together to share ideas and knowledge of how their users work in the software. All of the Widen staff is available for comments.

Cons

What I like least about Widen is that all of the connectors and API's that help integrate our DAM into other business platforms, such as Salesforce, Sharepoint, CreativeCloud come with an additional annual fee.

MD
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Michaela D.

Entertainment, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Helping us push forward as the dance company of the future

Reviewed 7 years ago

Prior to implementing the Widen DAM my colleagues and I lacked a truly organized storage system to access to our digital assets. As digital formats and social media continue to grow and become a real focus of our marketing efforts, not having a centralized, searchable system with metadata and versioning was becoming a real problem. As part of a larger institutional initiative the ballet reviewed several...

Pros

Intuitive, strong on basics, interesting road map for upcoming releases.

Cons

It would be nice for non-users to be able to approve digital assets for use when they are sent a collection. However, the road map for Widen Workflow shows promise as a solution for this.

JJ
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Jenna J.

Retail, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Accessible and Organized

Reviewed 4 years ago

I design marketing emails primarily. I work with a merchandiser who sends me products and she often times sends links to widen photo downloads that I can use in my emails. It is a super easy way to complete design projects.

Pros

I like that Widen is an easy way to find assets. It is helpful for a large company--because everyone knows where to find the assets that they need. It is easy for all employees to get to--IT does not have to come and install it--it is just an internet login.

Cons

I do not like how sometimes it is hard to find things with searches. I know that this has to do with the upload metadata and probably is related to user error. Perhaps if there was a more automated way to add search criteria when uploading, this wouldn't be an issue.

TC
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Trevor C.

Marketing and Advertising, 51-200 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Made Our Commercial Archive Pretty and User Friendly

Reviewed 4 years ago

Widen has allowed our agency to maintain our commercial assets easily and has streamlined my job allowing me to take on different responsibilities elsewhere at work.

Pros

This software is incredibly helpful for storing our vast collection of assets. It allows for easy organization and I'm able to find anything I need easily through name or metadata searches. It also has a relatively quick download speed for when you need something off the cloud in a hurry. Their Portals have simplified the way that we can show clients current campaigns and it's given us the ability to send individual commercials to clients with ease, and as a bonus, it's all available on mobile.

Cons

Widen just updated with a new upload mode, which would be fine, however, they completely removed the drag and drop option on the Widen homepage.

JR
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Jennifer R.

Machinery, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Widen Collective Digital Asset Management Platform for Large Corporations

Reviewed 7 years ago

Our company has used this platform for several years now and it's been increasingly important in our marketing communications strategy as we move from print to digital. The more I learn about the tool the most impressed I am, and there is always something new to learn because they not only keep pace with the latest technology -- they actually stay ahead. There is no need to build costly new platforms from scratch, we just need to rely on the experts at Widen, learn from them and deploy. Great value for anyone who is serious about digital marketing.

Pros

Easy to use and getting easier every day..

Cons

So much to learn and so little time!

JJ
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Jon J.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Efficient and convenient way to maximize the use of our digital assets.

Reviewed 6 years ago
Pros

The cloud-based system is very convenient, as is the level of customization for our specific needs. Very easy to upload, access and share photos and video clips with anyone we want, all in a secure environment.

Cons

Properly tagging uploaded assets can take some time, and while it's not the software's fault, the time commitment to maximize our use of the DAM system is the biggest issue we have to manage on an ongoing basis.

AR
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Verified reviewer

Financial Services, 10,001+ employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Hundreds of very helpful features; enhanced well over the years with great advancement in marketing

Reviewed 5 years ago
Pros

Widen Collective is being used greatly by many individuals in similar roles in our company due to its many features that allow each of us to achieve our tasks with ease. I use this product for the sake of its archiving purposes, project and workflow management accessibility. The possibility to manage minor tasks, access controls and track employee milestones are important jobs I have to do which is made easy by Widen Collective.

Cons

Widen Collective is a broad software with multiple available features, with this is the difficulty to maneuver around this program at a first glance. It may take a few tutoring sessions and practice to be able to perform tasks with this software, especially if you are not that inclined with technology.

TE
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Taylor E.

Machinery, 5,001-10,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Always willing to cater the software to your needs

Reviewed 6 years ago

Insights, ease of finding assets, ease of transferring files, ease of distributing information.

Pros

Easy to use and customizable. Very rarely goes down and is always reliable. Easy to teach people how to use

Cons

The only thing I do not like about the software is how hard it is to figure out what the most important insights are. I love that we have all the information but I would like to understand it better

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Andrea D.

Marketing and Advertising,

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Widen Collective always reliable

Reviewed 6 years ago

I have been using Widen collective since 2008 and I have always been happy with the software. It's an easy way to send high-resolution photos and videos to our clients and talent.

Pros

It's an easy way to send high-resolution photos and video to our clients.

Cons

It's hard to find the 'order's I have previously done. Sometimes I like to put the orders back in my cart to re-send but I can't seem to find how to do that anymore.

ma
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marco antonio o.

Cosmetics, 1,001-5,000 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Extremely easy to find what do you want in seconds.

Reviewed 4 years ago

Before I use this tool, I used to waste a lot of time to find the right asset. This tool improved a lot my productivity

Pros

You can find whatever you want in seconds, also you can filter as much as you need and the best thing that I love is the option to create your own collection. This function is so helpful!! Another point is the possibility to share the files to everyone through the link, it helps a lot!

Cons

I miss, on the file type filter, the option to filter by GIF. and by file extension. It'll be incredibly helpful for my job. As I work with Paid Social Campaigns, I use a lot this kind of file.