Widen Collective Reviews

Sending and finding images has never been easier. Customer service is amazing and helped me tremendously when setting up my companies DAM.

We have a different use case than most because most of the time we are sending media outside of our organization. Widen collects emails when items are downloaded, but we are not able to get the data. I know they are working on this and we look forward to this update.

Widen Collective is being used greatly by many individuals in similar roles in our company due to its many features that allow each of us to achieve our tasks with ease. I use this product for the sake of its archiving purposes, project and workflow management accessibility. The possibility to manage minor tasks, access controls and track employee milestones are important jobs I have to do which is made easy by Widen Collective.

Widen Collective is a broad software with multiple available features, with this is the difficulty to maneuver around this program at a first glance. It may take a few tutoring sessions and practice to be able to perform tasks with this software, especially if you are not that inclined with technology.

Easy to use. Secure. Excellent support and development teams. Flexibility of features

I could really use the ability to link raw assets with compound documents. This is currently a manual process and time consuming.

We love portals! We may be even using them more than intended - we find that portals are the most user-friendly way to surface the right assets to our users!

We do have some features that we'd like improved or added, but Widen is all about customer feedback, so I feel heard when I make new feature requests.

Easy to use and customizable. Very rarely goes down and is always reliable. Easy to teach people how to use

The only thing I do not like about the software is how hard it is to figure out what the most important insights are. I love that we have all the information but I would like to understand it better

It's so easy and intuitive to use. The metadata search boxes on the side help narrow and refine the search. And the customer service can't be beat!

I don't like how the collections can't be edited between users. We have had to figure out a workaround to be able to share and edit the same collections.

I can upload my file and make sure that they are stored in a place that I can have access from anywhere that I want. I can upload files from past. I can search for files and see examples of what has been done years ago.

Sometimes it gives corrupted error. I wished it could have given the corrupt error while I am uploading files.

Being able to choose multiple files to download and to see the files you've selected.

Occasionally not being able to download an alternate file type from the original version of the file. For example, sometimes it won't download a 1000x1000 jpg of a file that was originally uploaded as a PSD.

The user interface is so simply we can add new users quickly and easily and they can find assets with a minimal amount of training.

Some of the role permissions arent explained ver well. There were a few settings we needed to have turned on in order for users to be able to use the system effectively.

Ease of use and navigation, customer support

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Customer service is personal. People ask and care about your user experience and guide you from start to your entire use of the tool.

I cannot say anything bad. But what I like least is that collections appear in categories. This only is problematic when batch editing. But it can be filtered.

You can find whatever you want in seconds, also you can filter as much as you need and the best thing that I love is the option to create your own collection. This function is so helpful!! Another point is the possibility to share the files to everyone through the link, it helps a lot!

I miss, on the file type filter, the option to filter by GIF. and by file extension. It'll be incredibly helpful for my job. As I work with Paid Social Campaigns, I use a lot this kind of file.

Superior product, ongoing road map for enhancements and platform improvements, cost-effective, great training and customer support

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It has enabled us to focus on creative work rather than routine fetch & retrieve for employees, as well as organizing our thousands of assets and collateral in a central, easy to use, location.

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I like that they started archiving style numbers so I can easily search for the assets I need. After searching I love how it pops up everything whether the product was featured in a model shot, mailer, or catalog. I also love the filtering section to the left.

The amount of time it takes to download an asset.

Customer service support

Not the lowest price but worth the investment

The ease and effectiveness of the product as a whole. Portals are very user-friendly and clean looking.

Global vs Personal Collection permissions. Switching them is tedious. Renaming assets before uploading to prevent conflicts - I'd like them to resolve themselves on the backend.

the ease of finding artwork. Organizes all of our purchased and concept art. So easy to find something quickly

sometimes the search does not work. keywords are added, but random things will still come up that I did not search for.

Widen is a terrific tool for our global team. We are able to have 24/7 access to all our assets no matter where we are in the world. Items are easily searched and downloaded in a format that works for you. I started with their Widen University videos and articles and I was able to quickly become a power user.

Although there are a number of features, learning the best use case can be difficult for new users to DAMs. There are a number of features that require you to turn them on, and sometimes the amount of information available on the feature can be sparse.

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The many API's and connectors Widen offers as well as the permission roles for users. The roles works very well for our users and helps us to control and monitor the level access to specific assets.

Not having the ability to extend the link expiration date when sharing assets. We have had many users request the capabilities to extend the link expiration date past 14 days.

Configurability. Ease of use. Almost no issues. Big amount of supported formats.

Complex setup. Layout of dashboard is flexible, but not fully.

Able to share with multiple users to access assets.

searching capabilities are still off. may have to do with how we tag items.

I love that this is essentially a massive file sharing program for our entire company. Searching and loading files is super easy and organizing things by different categories is also really helpful.

I don't like that I have to go through so many prompts in order to download a file. Sometimes the DAM is slow. I wish there was a way to tag files with keywords for broader and more general searching.

Widen Collective was easy to implement in a short period of time. The native features were enough for all of the clients that we rolled this out for. The primary benefit that we saw was time-to-implement versus building our own custom DAM.

Long term cost is likely higher than a custom-built DAM for clients not needing all of the features offered by Widen Collective. The API, while decent, could use some additional features to make it easier to move data in and out without user interaction.