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Drift
5
127
4
56
3
9
2
3
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat & in-app messaging for sales & marketing
Table of Contents
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Drift - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Drift overview
Based on 199 verified user reviews
What is Drift?
By industry, Drift reviewers are most commonly professionals in computer software (25%). The most frequent use case for Drift cited by reviewers is live chat (82% of reviewers).
What do users say about Drift pricing?
Reviewers indicate that Drift provides valuable features for startups and small businesses, and some users appreciate the free version and trial. However, some reviewers feel the pricing is steep, and some users report confusion over frequent pricing changes.
Starting price
Alternatives
with better value for money
Pros & Cons
Lead Generation
Chatbot
Customer Support
Pricing
User Interface
Drift’s user interface
Drift pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.3
Ease of use
4.4
Customer support
4.4
Reviews sentiment
What do users say about Drift?
By industry, Drift reviewers are most commonly professionals in computer software (25%). The most frequent use case for Drift cited by reviewers is live chat (82% of reviewers).
Select to learn more
Who uses Drift?
Based on 199 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Drift's key features
Most critical features, based on insights from Drift users:
All Drift features
Features rating:
Drift alternatives
Drift
Starting from
No pricing info
LiveChat
Starting from
25
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Tidio
Starting from
24.17
Per month
Drift pricing
Pricing plans
Pricing details:
Premium
No pricing info
Advanced
No pricing info
Enterprise
No pricing info
User opinions about Drift price and value
Value for money rating:
Of 28 reviews that provide robust commentary on Drift's price and value, mention it in a positive light.
Reviewers indicate that Drift offers valuable features, especially for startups and small businesses, with some appreciating the availability of a free version and free trial to test its capabilities. Some users say the tool’s flexibility and API access add to its appeal, and a few report securing discounted or startup pricing. However, some reviewers feel the pricing is steep, particularly for advanced features or higher tiers, and they find the cost prohibitive for small businesses. Some users report confusion with the pricing structure and express frustration over frequent pricing changes and required upfront payments.
, and
Drift integrations (26)
Integrations rated by users
We looked at 199 user reviews to identify which products are mentioned as Drift integrations and how users feel about them.
Integration rating: 5.0 (6)
“L'intégration HubSpot est vitale pour automatiser le flux de données. Elle synchronise instantanément les leads qualifiés et les scores d'intention, évitant la saisie manuelle et les doublons CRM.”
Hervé G.
CEO
Integration rating: 4.5 (3)
Other top integrations
Drift customer support
What do users say about Drift customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Drift customer support.
Widely noted by reviewers, Drift's support team is responsive, friendly, and resolves issues quickly through chat and email.
A significant portion of users found the onboarding and launch support seamless, making setup and learning much easier.
A minority of users experienced slow or ineffective support, with delayed responses and repetitive requests for information.
Select users reported difficulties with billing and cancellations, and felt support lacked product knowledge or clear guidance.
Support options
Training options
To see what individual users say about Drift's customer support, check out the review snippets below.
“We were able to easily explain schedule changes to customers, answer their questions, and walk them through set up.”
steffanie s.
Manager
“The technology, implementation, and support worked ok.”
Joseph G.
Demand Generation Marketer
“Also, companies may find that some of the features offered by Drift are not necessary for their customer service needs.”
Lokeshkumar D.
CEO
Drift FAQs
Drift is a cloud-based live chat, in-app messaging, and email management solution designed for sales and marketing teams. Drift offers customizable live chat widgets, email follow-ups for abandoned chats, conversation histories, email campaign automation, and an AI-powered chatbot. When a visitor starts a conversation, Drift displays which page the visitor is on, and if the visitor enters their email address, then their name, location, social profile links, company and job information are made available to users through the side profile drawer. Conversations can be transferred between agents, with users automatically notified when a chat is assigned to them, and typing indicators display when an agent or visitor is responding to the conversation. Users can add custom tags to chats, and filter conversations based on their status. Saved replies can be created for responding to common queries, and users can set away messages to be displayed outside of working hours. Drift’s in-app messaging allows users to target their customers with full-page takeovers and slider messages. Groups can be targeted by URL, scroll percentage, or using defined segments. Unread in-app messages can also be sent by email after a user-defined time period. Net Promoter Score (NPS) can be measured through surveys sent by email or in-app message. Users can create automated email campaigns with a range of triggers, for customer onboarding, churn prevention, and more.
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