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Dixa Pricing

Pricing overview

Value for money rating

4.3

/5

20

Price starts from

99

Per month

Per Feature

Pricing options
Free plan
Subscription
Free trial

Pricing details

Professional: Ideal for small and medium-sized teams looking for powerful, scaleable customer service and engagement. $99/agent/month (billed annually)

Premium: Support your business as it grows with intelligent and proactive customer engagement. $139/agent/month (billed annually)

Platinum: Best option for scaling your customer engagement. Automation, Enterprise-level SLA and compliance. $179/agent/month (billed annually)

All plans require minimum 8 agents.

Call minutes are sold separately and start at a pay-as-you-go rate of $0.02 with discounts available for those who talk a lot.

What users say

Excellent cloud solution for your callcenter with a reasonable cost.
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Roberth C.

The soulution we have now, is back to the original, but at an increased price.

RF

Rune F.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Be ware of trick-sale upgrades.

Reviewed a year ago

It started off fine with big promises and no limits to what the software could do. As described earlier, I feel I have been tricked into an upgrade, and a new 2-year binding period, despite our previous commitment. The soulution we have now, is back to the original, but at an increased price. If we haven't done this test with the callcenter, we wouldn't have got this increased price pr. agent and...

Pros

The software uses queue for email routing, as in a telephone system.

Cons

We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Cheap, efficient and all about customization, this is what I can say about using Dixa.

Reviewed 5 years ago

It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.

Pros

We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with...

Cons

As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.

Vendor response

Thanks for the great review, Elizabeth!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Dixa review

Reviewed 3 years ago

We mainly use dixa for our IT helpdesk and we were able to have on system with technicien in different country. We mainly use the call application.

Pros

- Easy to implement. - Not expensive - Easy to use for user - Work for all users arround the world

Cons

- Even if you take the call quickly, customer have to wait a little bit to be able to hear you. - not possible to make complex call routing with several queue.

Vendor response

Hi Arnaud, Thank you so much for reviewing us. We are very happy to hear you are enjoying using Dixa and we look forward to continuing to improve our product for you :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent cloud solution for your callcenter with a reasonable cost!

Reviewed 4 years ago
Pros

We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly.

Cons

IVR builder need more customization to create more options for the customer and Integration with 3rd party CRM tools.

Vendor response

Hi Roberth! So happy you like our IVR and call flow :-) As to the 3rd party integrations, we've recently released our Custom Card, which allows you to integrate with any system. We've also just released our Shopify integration. You mention the need for more customization options in the IVR builder. Which are you missing?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent customer service and great performance at a hard to beat price

Reviewed 4 years ago

Has helped us gain sales by providing awesome customer support!

Pros

We've mainly use this for chat and email support as we dont get many calls and has worked great for us so far. The customer support is awesome as well as any questions I have get answered in no time and they really want to help.

Cons

I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly!

Vendor response

Thank you Jose! We appreciate the review and are happy to hear you are enjoying Dixa :-)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy managable and user friendly interface. Good product. Reasonable Price.

Reviewed 5 years ago

Good communication with their team, user friendly interface, smooth API.

Pros

Different channels to communicate with the customer (phone, chat, email). Good analitics & API integration. Prompt reply from customer support team.

Cons

Lack of quick responses (email templates), but they can add features on their roadmap upon request (https://dixa.com/features).

Vendor response

Thanks for the absolutely fantastic review, Kristina. May your customers be happy :-)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Dixa for Business moving oversees

Reviewed 3 years ago

The customer support is fantastic. Help is fast and reliable.

Pros

The software from Dixa is fantastic. I was able to use it to keep in touch with my local clients back home. It allowed them to call a local number and for a closer relationship with the client.

Cons

The cost for me was slightly prohibitive. That is not to say it would not be ideal for a larger business. As I run a small online company it was not viable to continue. I would still recommend Dixa to anyone who moves their business location oversees.

Vendor response

Hi Dion, Thank you for taking the time to review us and for the feedback :). We appreciate your support!