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Dixa Pricing
Pricing overview
Value for money rating
4.3
/5
20
Price starts from
99
Per month
Per Feature
Pricing details
Premium: Support your business as it grows with intelligent and proactive customer engagement. $139/agent/month (billed annually)
Platinum: Best option for scaling your customer engagement. Automation, Enterprise-level SLA and compliance. $179/agent/month (billed annually)
All plans require minimum 8 agents.
Call minutes are sold separately and start at a pay-as-you-go rate of $0.02 with discounts available for those who talk a lot.
What users say
Roberth C.
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Reviewers who mentioned pricing said:
Rune F.
Printing, 1-10 employees
Used daily for 1-2 years
Review source
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It started off fine with big promises and no limits to what the software could do. As described earlier, I feel I have been tricked into an upgrade, and a new 2-year binding period, despite our previous commitment. The soulution we have now, is back to the original, but at an increased price. If we haven't done this test with the callcenter, we wouldn't have got this increased price pr. agent and...
The software uses queue for email routing, as in a telephone system.
We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period.
Elizabeth S.
1-10 employees
Used daily for less than 6 months
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It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.
We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with...
As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.
Thanks for the great review, Elizabeth!
Arnaud C.
Electrical/Electronic Manufacturing, 1,001-5,000 employees
Used weekly for 1-2 years
Review source
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We mainly use dixa for our IT helpdesk and we were able to have on system with technicien in different country. We mainly use the call application.
- Easy to implement. - Not expensive - Easy to use for user - Work for all users arround the world
- Even if you take the call quickly, customer have to wait a little bit to be able to hear you. - not possible to make complex call routing with several queue.
Hi Arnaud, Thank you so much for reviewing us. We are very happy to hear you are enjoying using Dixa and we look forward to continuing to improve our product for you :)
Roberth C.
Verified reviewer
51-200 employees
Used daily for less than 6 months
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We use Dixa as test to replace our actual IVR System and we are surprised: Simple interface to setup users and queue. Easy setup for line numbers and reports are full informative. Web client is easy to use and chat integration works perfectly.
IVR builder need more customization to create more options for the customer and Integration with 3rd party CRM tools.
Hi Roberth! So happy you like our IVR and call flow :-) As to the 3rd party integrations, we've recently released our Custom Card, which allows you to integrate with any system. We've also just released our Shopify integration. You mention the need for more customization options in the IVR builder. Which are you missing?
Jose M.
Used daily for less than 6 months
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Has helped us gain sales by providing awesome customer support!
We've mainly use this for chat and email support as we dont get many calls and has worked great for us so far. The customer support is awesome as well as any questions I have get answered in no time and they really want to help.
I cant really find anything bad so far as this has met and exceeded the needs of our small company exactly!
Thank you Jose! We appreciate the review and are happy to hear you are enjoying Dixa :-)
Kristina Z.
Outsourcing/Offshoring, 51-200 employees
Used daily for less than 6 months
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Good communication with their team, user friendly interface, smooth API.
Different channels to communicate with the customer (phone, chat, email). Good analitics & API integration. Prompt reply from customer support team.
Lack of quick responses (email templates), but they can add features on their roadmap upon request (https://dixa.com/features).
Thanks for the absolutely fantastic review, Kristina. May your customers be happy :-)
Dion V.
Information Technology and Services, self-employed
Used monthly for 6-12 months
Review source
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The customer support is fantastic. Help is fast and reliable.
The software from Dixa is fantastic. I was able to use it to keep in touch with my local clients back home. It allowed them to call a local number and for a closer relationship with the client.
The cost for me was slightly prohibitive. That is not to say it would not be ideal for a larger business. As I run a small online company it was not viable to continue. I would still recommend Dixa to anyone who moves their business location oversees.
Hi Dion, Thank you for taking the time to review us and for the feedback :). We appreciate your support!
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