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Act!
5
384
4
246
3
114
2
66
1
73
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
More than CRM - Your total relationship solution.
Table of Contents
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Act! - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
Act! overview
Based on 883 verified user reviews
What is Act!?
Act! is a CRM tool with key features that include a contact database, contact management, and more.
Who uses Act!?
Reviews for Act! come from a wide variety of industries, including management consulting (7% of reviewers), financial services (6%), and insurance (6%). The most frequent use case for Act! cited by reviewers is CRM (52% of reviewers).
What do users say about Act! pricing?
Some users say Act! offers affordable CRM features and reviewers appreciate the perpetual license option, which avoids monthly fees. However, some reviewers find add-ons, upgrades, and support costly, and feel ongoing expenses reduce overall value for money.
What are the most popular integrations for Act!?
The Act! integrations most frequently cited by reviewers are: Microsoft Outlook (an email management product rated 4.2 out of 5 for its integration with Act!) and Microsoft 365 (a document management product, 4.0).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Bugs and Issues
Database
Customer Support
Cloud
Customer Tracking
Act!’s user interface
Act! pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
3.9
Ease of use
3.9
Customer support
3.6
Reviews sentiment
What do users say about Act!?
Act! is a CRM tool with key features that include a contact database, contact management, and more.
Select to learn more
Who uses Act!?
Based on 883 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Act!'s key features
Most critical features, based on insights from Act! users:
All Act! features
Features rating:
Act! alternatives
Act!
Starting from
30
/user
Per month
Salesforce Sales Cloud
Starting from
25
/user
Per month
HubSpot CRM
Starting from
20
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
Act! pricing
Pricing plans
Pricing details:
User opinions about Act! price and value
Value for money rating:
To see what individual users think of Act!'s price and value, check out the review snippets below.
Robb H.
Partner
Janet M.
Real Estate Broker
Act! integrations (24)
Integrations rated by users
We looked at 883 user reviews to identify which products are mentioned as Act! integrations and how users feel about them.
Integration rating: 3.9 (44)
“All the emails related to a project or talent management goes right into Monday.com. It's great”
“Scheduling of appointments.”
Patricia D.
Manager Business Administration
Integration rating: 4.1 (20)
“merged to Word. For many clients I setup what I call a 3-D merge. Where it would first merge which documents, then merge contact information into the selected documents. A really great thing.”
Micky R.
Operations Manager
Integration rating: 4.3 (6)
“We use Zapier to connect our boards and automate some of our projects.”
Patricia D.
Manager Business Administration
Integration rating: 3.0 (6)
“Document Storage through Google Workspace is critical to our business.”
Katie E.
Director of Operations
Integration rating: 5.0 (3)
“It takes it from a two-step process in Canva to a one-step process.”
Ray L.
Founder
Act! customer support
What do users say about Act! customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Act! customer support.
A number of users say Act! customer support is knowledgeable, courteous, and resolves issues quickly when contacted.
Multiple users appreciate that support staff go above and beyond, offering step-by-step help and thorough follow-up.
A fair number of users report long wait times, difficulty reaching support, and challenges understanding outsourced agents.
Several users mention support often requires extra payment, and resolution of complex issues can be slow or ineffective.
Support options
Training options
To see what individual users say about Act!'s customer support, check out the review snippets below.
“As a company who deals with a LOT of different third party vendors, I can genuinely say the customer support at ACT was absolutely top notch and couldnt fault them.”
Sean L.
IT engineer
“sensitive content hidden] the tech support person was extremely helpful, professional and went over and above to resolve my issues.”
Joanne B.
executive assistant
“There is no app on my phone in order to look up customers or companies.”
Charles L.
Principal snd owner
“I had a hard time with customer support anytime I needed help.”
Jackson F.
Sales Rep
Act! FAQs
Q. What is Act! used for?
Act! is a comprehensive customer relationship management system that centralizes vital customer data in an organized and user-friendly solution. The platform enables businesses to track calls, emails, notes, tasks, documents, quotes, payments, and other customer interactions in one secure location. Act! integrates seamlessly with Office and Google applications to maintain synchronized contacts, appointments, and emails, while powerful search functionality allows users to locate detailed prospect or customer information instantly. The system can be configured to unique specifications with custom layouts for maintaining industry-specific customer data, accessible both in the office and remotely through mobile devices. The platform enhances sales processes through detailed opportunity tracking and interactive quotes that clients can view and approve in real time. Sales teams can advance deals through defined stages of customizable sales processes while assessing the sales pipeline by product, representative, territory, deal stage, region, and other parameters. Act! provides actionable insights through interactive visual dashboards covering sales, marketing, and business key performance indicators, generating over eighty standard reports or custom reports tailored to specific requirements. Real-time metrics help businesses identify what strategies are working effectively, with email engagement data highlighting the most promising leads.
Q. Does Act! support mobile devices?
Act! supports the following devices:
Android, iPhone, iPad
Q. What level of support does Act! offer?
Act! offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat
