User.com Reviews

If you know basics of Google Tag Manager, User.com is a very flexible tool that can broaden your range of possibilities when it comes to marketing efforts. For marketing teams in startups, it's a great way to do more things without waiting for IT team to do it for you.

Some features aren't so flexible as they could be.

Thank you so much for taking the time to leave us this amazing review. It's a pleasure to work together with you.

Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly.

It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click…

It surely offers a lot of functions - chat, email campaigns, CRM, marketing automations. It has potential to became an all-in-one platform. Support team, yep, UserEnagages support is AWESOME. Other companies could learn from them.

UX is simply TERRIBLE, to tell the truth it took me a lot of time to get around some features like sending email campaigns. Mobile app is almost non-functional, so it is safer to assume that there is no mobile app. Web app is SLOW, terribly slow. Chat has a lot of bugs, sometimes it is hard to get ahold which conversation is new.

Thanks for the feedback! Over the last two years, we've made vast improvements to UX, mobile, fixing bugs, and speeding up the entire database to make functionality and usability key for our users. We would love to invite you back to check the software and see what we've done since you last used it. Thanks!

User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great.

There could be more nice-looking templates to build emails and pop-ups.

Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign.

User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users.

Highly appreciate your review and your thoughts about our product Kyrylo including working together on a case study! It has been fantastic to hear your thoughts and feedback about how you're able to use the platform to save so much time!

I just simply love tools that make my life easier! And user.com is definitely one of them! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time)

Thanks so much for your thoughts and review Isabela! It's an absolute pleasure to have you as a customer and work together with you and your team at Bouncer!

First I had an experience with their live chats, which was very pleasant. Later, i had to create automations like pop-ups and in the beginning it wasn't so intuitive, but thanks to their support and docs, soon i was able to create whatever automations i wanted to

I really miss a section of the tool where i could gather product feedback from users

The Overall setup is really easy. Email Automation, CRM, Analytics features that l liked most. Also, I like the simple UI design of this tool. It also provides many integrations as well.

Lack of some of the features like Magicmap, in App video call.

Thanks for the great feedback on the User.com platform! We hope to add in-app video calls next year. :)

Many functions, that usual doing several tools, do very good and reason why most value provide - all connected and managed as one system. And value is great. Just compare how much usually have to pay for separate tools: for chat, for email marketing automation, for popups, for user help system,.... In many replicates what Intercom do. And do it, must say , well. I like support too. Quick enough (at least in Europe time zone, do not know how in other zones).

Was some bugs in the older version that sometimes made me mad. User filtering sometimes not worked. But all that was solved in the new version and added some great new features.

User.com is an all-in-one tool that is great to collect all data about each website visitor. It helps you automate segmentation and personalize communication. I really like that I can have all in one place: emails, live chat, call center, text messages, pop-ups, push notifications, and even dynamic page content. They have a great CRM that saves time by doing all the repetitive tasks. Report modules let you have full control over the team's performance. Thanks to this tool you can provide fast and automated support on your website. - their support is awesome! They help to solve problems immediately

Nothing to dislike at the moment, if something appears, I will get back to this review.

Herramienta que te ofrece muchas opciones para mejorar tus procesos de venta, sencilla de implementar sin necesidad de conocimientos técnicos

La aplicación a veces es algo lenta, pero por lo general va muy bien

+ super advanced marketing campaign builder + easy to install (custom script, JS) + custom attributes you can add

- advanced Actions can be confusing - basic look of a live chat (but I see they improved it though)

Thank you Evelyn! Yes, we know that the number of functions may be overwhelming ... but with our step-by-step guide and Customer Support, I'm sure you will be able to build powerful campaigns!

Over the last few months, I’ve been quite impressed with the product and support from User.com. In my experience with creating automation campaigns, I’ve been able to turn lots of repetition into easy automatic tasks and creating and running email campaigns are a smooth process that gets great interaction, that I can then follow up with my team.

Over the last few months, I’ve been quite impressed with the product and support from User.com. In my experience with creating automation campaigns, I’ve been able to turn lots of repetition into easy automatic tasks and creating and running email campaigns are a smooth process that gets great interaction, that I can then follow up with my team.

Thanks for the positive feedback! We're always striving to provide the best tools for our customers, and it looks like that was something that we were able to do for you. Cheers!

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I like to use real-time chat and lead generation tools. I can see all visitors on the admin panel and their countries.

They have bad customer support and administration. I applied a free plan some years ago and when I was applying, it was written it's lifetime free. But later they removed free plan and I see a message on the admin panel that is "Time to pay". I told it's not a good approach to say "Time to pay" but they don't understand. It was misleading because the free plan should be continued but it wasn't. Yesterday,...

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Customer support is pretty quick! Nobody wants to waste their time for waiting answers. I hate asking something from Customer support service, cause almost all of them are not answering at all or it took ages waiting, but you made me change my thoughts, Bravo)) Love design, that everything in right place

i took a look at some Youtube videos on your channel, good idea, it's better for me to actually SEE your functions in action without explaining in chat. and there was some difficulties with building the ACTIONS, need more time to analyse it deeper.

Thank you for your feedback! Appreciated!

The automation features within User are fantastic. We currently use it within our cloud-based SAAS product and it is just amazing. Triggering context relevant help and prompts to make sure our users get the assistance they need, when they need it. And really easy to set up, including setting up the filtering and A/B roadmaps.

The only real downside to User is the alerts on the chat. Personally, I like quite a persistent or at least obvious notification. This might not be true from everyone, but I often worry that I will miss a chat because I didn't hear the alert or it wasn't obvious enough. As I say, small downside and probably a very personal preference.

Thanks for the kind words and positive feedback on our software.

User.com is easy to use and what we like most is the way they show the whole chain of sales opportunities + good customer contact and many features included like chat, provides us with 5 star experience.

Everything seems working well, however we're awaiting for even more automation stuff.

It is very useful and helps us to provide business

Integration with mobile phone

- easy interface, - lots of features - can replace mailchimp for mail automation and - easy to create complete triggers based on user actions

- i can not yet connect it with zapier or my crm (insightly) - Knowledge base good be extended with more detail info on features.

Thank you very much for your review Gerald!

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly

I wish their email builder was available on lower-tiered plans

Thanks for your feedback! Glad to have you using User.com!

Modern look , cool feature actions: I build my own marketing campaign, it's awesome ! they have a lot of different features as a live chat, actions.. they are very friendly, and they adding updates which are very useful! The among of people tracking in their plan so big so I thought has there is a trick, but no!

some bugs, still under development, it's happens that some part of app stop working. but the issues was fixed very fast.

Thanks Dina, awesome the tool is working well for you :) We're working our socks off to have all the bugs fixed immediately!

Customer service, customization, robustness without sacrificing light weight.

Certain features/functions are less visible/hard to find.

Thanks Rafal! We'll do our best to make the functions more visible.

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Covers most needs for customer messaging

Some minor software bugs. Which is understandable, because the startup is new

Thank you Alex! It's great to know you appreciate the automation capabilities of UserEngage.