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Falcon.io Logo

Falcon.io

Unified social media marketing and management platform

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Falcon.io Pricing, Features, Reviews and Alternatives

Falcon.io product overview

Price starts from

108

Per year

Flat Rate

What is Falcon.io?

Falcon.io is a SaaS platform for social media monitoring, engagement, publishing, analytics & customer experience management, designed for social media markets. With the aim of providing businesses with the tools for social media marketing and customer experience management, Falcon.io offers features including social media listening, engagement, publishing, measuring and customer data management. Using the app, marketers and companies can deliver more personalized brand experiences across touchpoints, based on enriched customer profiles.

Key benefits of using Falcon.io

  • Manage social media monitoring, engagement, publishing, and analytics on one platform.

  • All customer interactions and their public data are compiled in enriched individual profiles.

  • Customer profiles can be aggregated and used for highly targeted segmentation.

  • A unique prioritization algorithm ranks social comments and messages by importance.

  • Governance and workflow features ease teamwork and ensure brand consistency.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Phone Support
    Email/Help Desk
    Knowledge Base
    Chat

    Training options

    In Person
    Webinars
    Live Online
    Videos
    Documentation

    Falcon.io pricing information

    Value for money

    3.8

    /5

    184

    Starting from

    108

    Per year

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Falcon.io features

    Functionality

    3.8

    /5

    184

    Total features

    111

    14 categories

    Most valued features by users

    Reporting/Analytics
    Campaign Management
    API
    Reporting & Statistics
    Third Party Integrations
    Data Import/Export
    Customizable Templates
    Campaign Analytics

    Falcon.io users reviews

    Overall Rating

    4.2

    /5

    184

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.46/10
    Rating distribution

    5

    4

    3

    2

    1

    74

    83

    24

    3

    0

    Pros
    The social listening and alerts are really helpful and you're able to set things up and automate where you need to. Reporting is super helpful to have in one place and export in an easy to digest way.

    RR

    Rylee R.

    This is fairly intuitive and have some good analytics you can grab. I like being able to search for content from my other team members and like the ease of sharing assets in the software.

    KJ

    Kristen J.

    Great layout, really easy to use and intuitive, includes all most of the functions needed - all round great design and very user-friendly.

    LB

    Lydia B.

    Cons
    However, the tool doesn't respond well to being pushed too far. Reporting is restricted, team set up has odd quirks, and some of the bonus features detract more than anything.

    AB

    Abe B.

    The lack of straight-forwardness when posting for IG Stories, occasional bugs that prevented posting.

    JG

    Jessica G.

    Always zoomed too far in or out, difficult to navigate the page without messing up feeds, etc.

    DW

    Deneé W.

    Overall Rating

    Best Social CRM for scalable businesses and agencies

    Reviewed 2 years ago

    Transcript

    Dave S.: Hi. I'm Dave, and I'm a marketing ops manager in the consumer goods industry. And I give Falcon...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Falcon.io Review

    Reviewed 9 months ago

    Very good experience. It helped to get our social media scheduled and publish on time, without having trouble forgetting any important posts.

    Pros

    Great program to publish and schedule your social media content - especially if you have a lot of content to publish.

    Cons

    It is very similar to other programs- but somewhat more expensive.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

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    Great product with lots of features but be prepared to pay!

    Reviewed 2 years ago

    Overall my experience with Falcon has been very positive. Having used multiple SMM tools, I've been impressed with the efficiency of the software. More development on the accompanying Hub app will really benefit a seamless operation across both desktop and mobile.

    Pros

    Falcon is really easy to manage multiple social media channels, allowing you to easily post, interact and report. The UI is really easy to digest, meaning you can quickly pick up and get used to the software with minimal training. The customer support staff are always readily available should you need them, offering great advice and checking back to make sure the issue has been resolved. Regular webinars also give key insight into the changes going on in the social landscape, as well as demonstrating new product features.

    Cons

    Falcon is one of the pricier social media scheduler tools. The value is there with the quality and detail in the social listening/reporting, however it doesn't make the software too accessible for smaller businesses or individuals.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

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    Review

    Reviewed 2 years ago

    It's a good experience, but really wish those pieces of functionality were available as they are crucial to efficiency of our business.

    Pros

    The software is helpful to managing all social channels

    Cons

    There are a few features that really could be improved: -bulk scheduling: being able to schedule multiple posts over the course of months or weeks. Our business can use the same evergreen posts at certain times. The functionality that Sprout Social offers is ideal. -scheduling the same posts across multiple channels on the same interface. Facebook, Insta and Linked In-- again Sprout allows this functionality. -not limiting custom reports to a certain number of metrics.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    How Falcon made my day to day life easier

    Reviewed 2 years ago

    Overall experience is very positive. Like mentioned above, I really like the Publishing tool. Engaging with the audience is also much easier than before (I do however wish that Instagram DM's could pull through to Falcon as well because then all my engagement could be done from one platform). But yes, overall I'm very positive. The team is also always very ready and prepared to help.

    Pros

    The Publishing tool saves me so much time. Instead of designing a content plan on other software or programs, I can now create my content on Falcon's calendar. I also save time then on briefing our designers, because I send it directly to them for approval where they see exactly what I have in mind and design it accordingly.

    Cons

    I really dislike that I have to create my audience from scratch every time I set up my ads. I don't want to create an audience from the listening tool, which is the only way you can save an audience. I would like to create an audience from scratch once, save it for that specific channel, and have it ready the next time/month I create my ads. Also, a recommendation - That you can edit published content as well (sometimes you want to change a small thing in the caption, but now you have to delete the whole post and add everything again).

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Falcon review

    Reviewed 2 years ago

    User friendly, amazing support team and account managers!

    Pros

    For us the scheduling tool is most useful. Falcon is very user-friendly. Once implemented we we're able to roll it out to stakeholders with ease.

    Cons

    When we first started using Falcon we felt that we couldn't use it to the fullest due to API restrictions. Since raising our issues with Falcon their development team have now almost resolved all of the issues. I do feel that the listening tool could be better. We run yearly influencer rankings and need to pull historical data but Falcon only allows you to pull 30 days of historical data when setting up a new listening stream.

    Falcon.io FAQs and common questions

    Q. What type of pricing plans does Falcon.io offer?

    Falcon.io has the following pricing plans:
    Starting from: $108.00/year
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of Falcon.io?

    Falcon.io has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does Falcon.io support?

    Falcon.io supports the following languages:
    English


    Q. Does Falcon.io support mobile devices?

    Falcon.io supports the following devices:
    Android, iPad, iPhone


    Q. Does Falcon.io offer an API?

    Yes, Falcon.io has an API available for use.


    Q. What other apps does Falcon.io integrate with?

    Falcon.io integrates with the following applications:
    QBank, Google Analytics 360, Twitter, Salesforce Sales Cloud, LinkedIn for Business, Meta for Business, Instagram, HubSpot CRM, Zendesk


    Q. What level of support does Falcon.io offer?

    Falcon.io offers the following support options:
    FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat

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