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ReviewPro for Restaurants Pricing, Features, Reviews and Alternatives

ReviewPro for Restaurants product overview

What is ReviewPro for Restaurants?

ReviewPro is a reputation management software designed to help businesses in the hospitality industry handle client feedback and communications, surveys, reviews, maintenance requests or cases, guest profiles, and more. Restaurants can use sentiment analysis to identify negative or positive mentions among guest experiences across multiple categories such as location, cleanliness, staff, spa, and room, among others to prioritize service improvements accordingly.

Key benefits of using ReviewPro for Restaurants

• Gather and analyze guest feedback from 175+ sources onto one platform and gain actionable insights
• Use sentiment analysis to dig deeper into issues and prioritize the right operational improvements
• Provide guests with short surveys and react to problems even when they are still on property
• Leverage a chatbot and automation to streamline reactive and proactive communication

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk

Training options

Videos

ReviewPro for Restaurants features

Functionality

3.8

/5

4
Total Features41 7 categories

Most valued features by users

Reporting/Analytics
API
Reporting & Statistics
Activity Dashboard
Third Party Integrations
Customizable Templates
Template Management
Customizable Branding

Functionality contenders

ReviewPro for Restaurants users reviews

Overall rating

3.5

/5

4

Positive reviews

75%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.33/10
Rating distribution

5

4

3

2

1

1

2

0

0

1

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Increase your business with ReviewPro!

Reviewed a year ago

I have helped my husband with his cleaning business using ReviewPro. Your online reputation is VITAL and it is so important to have as many positive reviews as possible because it brings you so much more business. ReviewPro has helped us to accomplish this and is so easy to use!

Pros

I love how easy it is to send your clients requests for reviews.. and with the link right there so it is easy for them to review you! I especially love the text message feature.

Cons

I have no complaints about ReviewPro! I think it is so important to build up your online presence with as many positive reviews as you can so this software is wonderful!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

ReviewPro - An Extensive Suite of Tools for Customer Feedback Surveys and Correspondence

Reviewed a year ago
Pros

The most helpful feature of ReviewPro was the ability to reply to guest surveys and comments online using preset templates, this saved our staff a tremendous amount of time in the busy season when surveys were piling up and we found it very convenient to use. The ReviewPro smartphone app was also very useful when working out of the office and tied very nicely to the web browser version. Again, this saved the staff time and allowed us to respond to our guests even when out and about.

Cons

Our company was looking a more affordable provider for guest survey solutions; so we did transition to SurveyMonkey. However, ReviewPro does offer a lot of quality services for their price.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Don’t use it if you are a small hotel

Reviewed 3 years ago
Pros

Nothing. Probably it is good for a big hotels

Cons

Very expensive, poor service. I had to pay for two years for something that it wasn’t usefull for my business

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great product to support your reputation

Reviewed 3 years ago
Pros

It is a great platform that allows better and clear understanding of what impacts are happening on our hotel and how we can manage these effectively to grow our business. The system provides some good and powerful analytics which allow for better decisions to be made.

Cons

None! all is good. Ever since using the platform it has been easy for us to manage our reviews and it is very clear as to where our opportunities are.

ReviewPro for Restaurants FAQs and common questions

ReviewPro for Restaurants has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


ReviewPro for Restaurants supports the following languages:
English


ReviewPro for Restaurants supports the following devices:
Android, iPhone, iPad


Yes, ReviewPro for Restaurants has an API available for use.


ReviewPro for Restaurants integrates with the following applications:
roomMaster, WebRezPro, RoomKeyPMS, Frontdesk Anywhere, 5stelle*, Maestro PMS, Infor HMS, Rezlynx PMS, ResRequest


ReviewPro for Restaurants offers the following support options:
FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk

Related categories