SurveyMonkey Audience Reviews

Survey Monkey allows high levels of customization offering a really professional look and feel with great features. Also, its blog has very detailed information, very helpful for beginners and advanced users.

Could have facilities to pay the product by surveys, it would be useful for businesses which make studies less frequently.

- Easy to create feedback forms and questionnaires - Easy to send distribute forms to clients for feedback. - Commonly used across different sectors of my company which make compatibility/retraining easier for cross-functional projects.

- Once a person submits their feedback form they cannot change their answers after the facts. It would be nice if users have a unique access code to allow them to update their feedback. - Better tabulation functionality to allow aggregating and analyzing the data gathered from the feedback forms.

It’s fairly simple to set up basic surveys.

The aesthetics and design of the servers look outdated.

We tried Audience recently and were eager to see the reliability of the data. Unfortunately the panel appears to be comprised of people who have become professional survey takers. Perhaps we should have increased our sample (we only requested 250), but if I did and the data was still unusable, it would be a costly mistake, I tried to add weights, exclude outliers, etc. it didn’t help. I have experience working with panels & have never been so disappointed. I would recommend trying a lower cost alternative like amazon Turk.

The data, the fact that I asked age, and some of these didn’t align with the age variable supplied by SM.

I enjoy using Survey Monkey when I need to create and distribute a quick, simple survey. This product is easy to use for basic projects and I have found that, due to name recognition, people are apt to complete the survey.

While the basic functionality is great, it is very pricey to upgrade for enhanced features. There are comparable products that are much less expensive.

I love the ability to survey a wide spread of respondents and the capability to choose a variety of demographics, such as education, job industry, marital status, etc. If you are creating a free survey (say, with Google Forms) and then advertising (say, on Facebook) there are less options to really distinguish your audience. The more data on the audience, the better the results!

The price. I know that sounds terrible, but with so many free options for software and applications online today, it does hurt to pay!

This software offers the fantastic ability to reach customers and learn without the expensive of an outside firm. Reaching our audiences has been relatively easy with the help of customer service.

I would like more education on how the audience works so that I can better design my audience. This might mean engaging more with customer service, which I haven't tried much. I would envision some additional explanations on the audience design page as well.

The software is nicely designed and has a clean interface. It's very user friendly. I enjoy taking surveys with it.

I don't have any complaints about the software itself, but when you go to the website, it is a little misleading that the first page offers you all the paid plans, and only if you scroll down do you see that there is a tiny link to create a free account. It leads people to think that they must purchase a plan. I generally don't like misleading advertising.

Love the simplicity and ease of use. It’s also for great brand recognition so others are used to and comfortable using it. I like how easy it is to go back and change answers. You don’t have to scroll to and from pages where some people end up getting lost.

Nothing comes to mind! Overall, I enjoyed the switch from Google and wish I’d done it sooner.

Survey Monkey was super easy to build feedback surveys in. It had a fairly robust set of question types and features. Giving people a link for the survey was very easy.

Getting the results of surveys was less easy than creating the survey in the first place.

As a small business, we’ve used Survey Monkey Audience a number of times to undertake fast and effective market research in a relatively short period of time. The pay as you go service especially is useful for gaining feedback on new inventories and surveys before introducing them to our clients – kind of like beta testing our latest ideas, without the need for any long term commitment with a big market research agency.

We work mainly in corporate environments - particularly with HR professionals and quickly discovered that you have to make sure that the audience panel created is really representative of your target audience – both in terms of geography, demographics and sector – otherwise any results gathered become quite meaningless. We've also found that there are a few situations when using something like Google Forms would work just as well (small sample sizes)and wouldn't cost anything.

I like being able to combine the survey creation tool with SurveyMonkey's audience offering. That way we can very quickly get the survey answered by a large number of respondents.

If you're trying to narrow in on a very specific audience you may find that you can't target the way you want, or the respondents who meet your criteria are too few.

Ease of use Easy to create surveys Easy to share survey links Easy to collect responses Ability to segregate responses

It was more expensive than the free version of Google Forms we are able to use as an educational entity

Good option to use if you're looking to gauge opinions from surveys. This is a relatively easy tool to use, and the base features are adequate.

Wish the free version had a bit more to it. There are good analytical tools that I wish were included.

I love how customizable this is. I love creating surveys and keeping track of the responses. This helps our company improve by listening to our employees suggestions. I love that the survey creates a link and you can send out to your employees.

I don't like that there is no Google integration or synchronization. Our company is very Google based and to keep things together is important for us.

Good customer service which allowed me to set up complex consumer survey. Quick and thorough results that were easily to analyze and cut. Affordable vs. alternatives so would recommend if you have good understanding on how to build a survey and capture answers appropriately.

Couple of downsides: 1) If you are on a basic subscription ($99 p/m) you will be charged $0.15 per response over 1000 even though you are technically buying the audience from SM. 2) Only wanted the survey to be sent to desktop/laptop users which I wasn't able to do directly so had to screen them out which meant it cost me a lot more than anticipated (and an extra question in my survey).

The flexibility in what even the basic account is able to do is amazing. Additionally the Support isn't afraid to go out of their way of earning money and will tell you, if theres a solution for free (for example to duplicate an Survey instead of needing to upgrade the account to a more expensive version).

From the head of my mind I honestly can't tell. I guess sometimes its a bit laggy/slow, but maybe thats up to our bad connection.

Easy to use, was able to get a survey up and ready to go in a short time frame.

Hard to get the right people to take a survey these days; not really a flaw in the product, just a fact of life.

I like that this software is easy to use and is an excellent tool for gathering data on customers, as well as for getting feedback from customers.

There wasn’t really anything that I didn’t like about this software.

What Monkey is how easy it is to put together and manage surveys. In addition, they put together the relevant statistics and graphs on the responses in really time- love this!

Honestly, the only issue I have is that it's paid- and there are several free tools available (like Google Forms). Survey Monkey is certainly the most robust and professional, bit sometimes I don't need all it offers, and something free is better. Just keeping it real. :)

Easy to setup and customize. Cost effective. You get the best value at lowest cost. A massive force of respondents.

integrating it with a third party software like MS Access to build reports out of collected dataset is a time consuming task.

This is an intuitive app for making surveys that you plan on sending out for people to do online and even elsewhere. It's fairly easy to navigate and they even offer you sample surveys and questions are you have better ideas of what you're looking for

I'm not a huge fan of paying for products that I think should be given away for free this is one of those products. I wouldn't pay For winzip because 7-Zip is a freeware on the internet if that makes sense. I understand that people need to make money but there are just certain products that should be freeware I can make surveys on any other given program such as notepad or word granted it might not be pre setup for me but even on Excel like an Excel at making a survey, pun intended

SurveyMonkey has allowed our team to collect the voice of our industry and international partners in a structured manner. In addition, the analytics provided by SurveyMonkey allows us increase our efficiency and effectiveness in our decision making.

SurveyMonkey is versatile in many ways, however, it would be ideal to have additional features on report printouts to be shared in executive summaries.

I love the Survey Monkey software when I am taking surveys. They are much easier and faster to use when compared to other survey software!

I can't think of anything that needs to be done to this software! It is an excellent tool when surveying a product or item.

You get the feedback immediately, and saves the consumer a lot of time, if they want to get the opinion.

Nothing to improve, questions that they asked to do the surveys are very straight forward, and direct.