Agile CRM Reviews

Pros
Wonderful Customer Service. All I need to do is write an email outlining my query, and not only does the phone ring very shortly afterward, my query is answered in depth and with a great deal of professionalism. If we have uncovered a bug or make a suggestion as to how things could be improved they are noted and often implemented. The marketing campaign sending is simple, although you do have to remember to press several save buttons before you can be sure all your work hasn't been lost!

Cons
As the team is so reactive, sometimes things change a bit too readily and we sometimes loose things that we liked. But not a big deal.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Good for marketing & sales. Useful automatisation.

Cons
I would like to raise the question that the system requires you to buy unbranded emails. I have integration of Gmail & Mailgun for outbound emails. And recently by mistake, I have found that AgileCRM steals emails from billing (!!!). By mistake, it has been chosen incorrect email as a sender in the campaign (via Gmail api) and as i have limitations of 200 emails for this gmail account and also i know that via Gmail API impossible to send more than 100 emails, so AgileCRM should send them via Mailgun. However, I found out this emails also haven't been sent via Mailgun (nothing in the log). But AgileCRM considered that emails have been sent (21'000) and deducted money from billing (in other words if AgileCRM stealing your money). Support team know about this problem but they ignoring me. I am looking for other users which also lost money for a group court application against AgileCRM.

Rating breakdown

Likelihood to recommend: 0/10

Pros
Agile CRM is a complete sales, marketing and service platform. It has a good & clear interface and user friendly. It has a very widespread marketing automation solution that allows you to mind map your workflow.. It allows looking at activity down to the individual user activities and helps to identify loopholes in the campaign and amend. I also like how it integrates flawlessly to Gmail. You can quickly add any contact information from gmail to AgileCRM.

Cons
Agile CRM has lots of limitations when it comes to email handling & social media integration. If you are emailing to multiple contacts at one go, you can’t add an attachment. It an email requires to add lots of images, creating email templates becomes very clunky. Emails don't get saved to draft automatically; you need to start from scratch if you lost it. Also there's limitation to selecting 25 contacts when writing an email. It loses emails if they are deleted from email client, CRM software should be able to preserve past emails whether they were deleted from Gmail or not. Also there is no social integration with Facebook and other social media

Rating breakdown

Likelihood to recommend: 7/10

Pros
If the product works as described it would be great. If you plan on only using some of the features that they claim to give than your fine. If you want to use all of them, several simply don't work.

Cons
The fact that I was sold on an option that won't try to use me to advertise every chance they get with labeling across everything you use..I paid in advance for 3 years. They were suppose to remove the labeling and make it white labeled. Never happened. Their customer support is almost non-existent. They will call you and tell you that someone will call you back to resolve your issues, and it won't happen. I have called to get issues worked out almost 4 times without a good response.

Rating breakdown

Likelihood to recommend: 1/10

Pros
I really liked the integrated scheduling calendar

Cons
Many times I don't receive email notifications about new appointments that have been scheduled so I have to remember to check my calendar every day. I also wish some things were a little more streamlined, for example if I search for an email address and it's not in the database yet--I don't have an option to "add" I have to type it in all over again.

Rating breakdown

Likelihood to recommend: 5/10

Pros
There are a ton of different tools that they offer, but I say that with a caveat. All these tools are garbage compared to competitor software. Their support leader is actually nice to talk to. I'm sure his software team makes his job a lot more difficult.

Cons
Where to begin...The landing page tool goes down every week. We've lost thousands of dollars in advertising because of this. Their team offers no resolution and refuses to offer a refund, they simply say "sorry for the inconvenience and we're working on fixing the issue". They'll offer you hours of "credit" which will be exactly the amount of hours that your pages were down. Supposedly their servers don't have enough memory for their users, which is a HUGE red flag for a software company. If you call their support number, the girl always says "our support team is busy right now but someone will call you within the next 20-30 minutes". I've been told that at least 15 times now. And without fail, every time, I have not received a call back within 5 hours. Normally they call back the next day. You can try to schedule a support appointment with their team, but normally they don't have same-day appointments. When their software is down or broken (which happens often), that means you are without a solution until the next day at the earliest. Countless features of the software have bugs and it seems like I'm submitting these issues on a weekly basis. The problems never stop.

Rating breakdown

Likelihood to recommend: 0/10

Pros
I stumbled upon Agile CRM while looking for an alternative to unreasonably expensive Infusionsoft, I had a first impression that this is just-another-nice-attempt sort of thing, but I was impressed it wasn't. What's really amazing about Agile is that in almost every aspect it exceeded my expectations. Friendly and very helpful customer support, very feature rich, easy to use, and more importantly it keeps improving. I definitely recommend it for small and medium businesses

Cons
I think that the mobile application is still in its first steps. The controls are small and not the easiest to use on mobile, and navigation is also a bit clunky. It's not really unusable, but I'm just mentioning that it's a bit beyond the web app

Rating breakdown

Likelihood to recommend: 10/10

Pros
It's extremely easy to do almost everything in AgileCRM. For example: 1 uploading list of contacts. Super easy. 2. It's a pleasure to use it. The timeline shows every interaction with every contact in a very user-friendly and aesthetic way. 3. Setting up groups of contacts using tags and then filtering so you can focus and specific groups is soooo easy and helpful. 4. It's really fast for a cloud service as well.

Cons
Very few to be honest, and they can be worked on: 1. Customer service. You can get bounced around until the right person helps you. But when they do, they work very hard to take care of whatever issue you need help with. 2. It would be great if their scheduling features included integration with gotomeeting.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The idea is great, the ability to have all this functionality in one package. There is not much else I can say about Agile.

Cons
Basic functionality which is paramount on any CRM is useless. 30% of the email you send does not reach the recipient. I have contacted Agile 6 times about the same issue from support to top level management, and got zero response other than acknowledgement that this is serious and they would get back to me. Problem has been going for months. Most of the functions are half complete, they are there but don't actually do anything, they have been purely added to say that they have the functionality however it serves no purpose. My advise is don't get sucked into wasting your time and energy on this product as you will be very disappointed. Pay the extra money and get something that actually works. If you cant afford to do that, look at multiple applications that can offer the same service when combined. Just stay away from this thing.

Rating breakdown

Likelihood to recommend: 0/10

Pros
- Contacts import and export is very simple - Calendar and other time management tools are pretty neat - Great integration across multiple marketing tools - Social media and email campaign management is a great add - Detailed report-generation.

Cons
- Organisation of different compartments within the tool can be a bit difficult - Rich feature-set leads to a challenging learning curve to go over.

Rating breakdown

Likelihood to recommend: 8/10

Pros
As a sales men we need CRM tool to keep a track of our customer. Ability to customize software further provides us maintain our pipeline in robust manner

Cons
they can have live chat support like many software instead of asking to book call everytime . I think this is the only bad part

Rating breakdown

Likelihood to recommend: 10/10

Pros
Great for current Google Suite users, great for small teams, customizable landing pages, integration with most major URL hosting services (GoDaddy etc) and a very sleek app with support for Android and iPhone/iPad.

Cons
"Powered by Agile" appears on emails sent from system, constant reminders to upgrade your plan along the top of the system, lack of ability to hide unneeded tabs/pages.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Time to set up, User-friendly, Zapier integration, Modules (sales, marketing and help desk), Price, Email marketing, Web activity tracker, Web forms and landing pages builder, Filters and Tags for creating lists.

Cons
DKIM and SPF still a little hard to set up, Help Desk database still being populated so you have to contact the Agile care team more often, but improving.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The feature set of Agile is right up there with the best of the best, but at a much better price point. Agile has some great marketing automation tools such as drag-and-drop campaign building and full life-cycle email tracking.

Cons
It's not currently possible to have more than one email signature which is a real shame, as we would like to use different signatures and addresses for different campaigns. This is, however, a minor inconvenience when stacked against all the things that Agile DOES do.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love the marketing automation, where the use of a visual node builder helps you create campaigns that do just what you want them to. I've often found that even if I think something can't be done, a quick message to the support team and they come back with something I didn't know could be done.

Cons
I think unsubscribe links should automatically be in all emails, rather than having to add them. I also think when you are a paying user, it shouldn't have the 'sent by Agile' at the bottom of the email.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I really love how easy is it to create a task, follow-up with it, and completing it. The dashboard is so easy to use and best of all, the powerful Service features, which really make this CRM, one of the most complete business management solutions.

Cons
The regular package should have been less cheaper in my opinion. Otherwise, I find no negative remarks as such.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This software is easy to learn and allows a business to use it for sales and marketing as well as customer service. You will find it complicated to start with but after a week you will love using it. I found that is helped me do many different campaigns and sales strategies to gain new business and reach out. I spent 6 months researching CRM software platforms and I have narrowed it down to Agile CRM. They also have excellent customer service if you need them and their pricing structure is really goo especially if you are a small business.

Cons
I have found very little to complain about as this software has it all and even offers real time email tracking. I guess they could make the layout customisable if anything.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It has really good features, especially the email automaton which is different and more ingenious from all competitors: it's a simple drag and drop with icons that represent actions (send/ time / send 2 or third mail if the first one was opened ect.)

Cons
Is too pricey for starting businesses and could improve the filtering system of contact lists. It's doesn't always take in account tag addition or tag removal, and doesn't automatically delete contact that were added a second time. About the support team: they will really try to help you if you encounter any issues. However, they can be really hard to understand sometimes due to their accents.

Rating breakdown

Likelihood to recommend: 6/10

Pros
We was probably testing every available CRM on the market for quite a long time. The reason of chosing AgileCRM, is simple. It combines everything we need to have. A CRM, a Helpdesk with Ticketsystem, a Livechat and even a Marketing Module with campaign dripping feature. Once you got to know the system and the way how it works, you are able to simply keep yourself updated to everything which is going on with your clients and prospects. We also appreciate the quick help we always got from their support team. Literally, we do feel very comfortable with it and can highly recommend it to everyone who is searching for a solution which is covering all aspects of it's business.

Cons
I have to admit, it was a bit of a learning process in order to get used to the way stuff is handled in AgileCRM. However, you have to do this anyways with every CRM Solution.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Agile CRM has a great UI, which my team was quick to pick up on. For a CRM, the easier it is to use, the quicker your team members will adopt it and maximize its potential. The ease of use that Agile CRM offers makes tracking information simple.

Cons
Even though you can customize dashboards and your tools, I think that Agile CRM tries too hard to be “flashy”. Sometimes, the canned dashboards are more distracting than helpful. It’s not really a con, but rather a preference. There is definitely substance, but style needs to be turned down a little.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I have been on the search for a great CRM software that I can possibly use for a long time with none to minimal problems or something that agrees with my needs completely. With Agile CRM, the features are perfect for my needs and offer more. I use the help desk features more than often, it is something that really lightened my tasks with my job. The possibility to manage different data allows increased organization. The Call center features allow call recording, logging and scripting of calls from customers. It offers so much aid for any customer service personnel.

Cons
Marketing campaigns for initial subscription are very limited with such a high price, which seems too expensive for the initial rate.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Not too hard to figure out how to add contacts, dashboard, tasks etc. It is very cheap for only 1 user, so if you are a small company, it is a good solution. On my own I could figure out how to do mass emails, add graphics and photos to them, track the opens in the campaigns. I don't use many of the other features.

Cons
When adding a new contact, with a new company name, the software will not allow accept a new company name unless I type it in and then click my cursor in the far right end of the email box to move to fill in that box. Very annoying. Once an email template is set up and the email is sent, they do not always look the same on the recipient's computer screen as they did on mine. I am not talking about different types of devices, I am talking about a computer screen looking different. The type can re-flow to end up with odd widows. Having to make an appointment with a Customer Service Rep to answer a question is a hassle.

Rating breakdown

Likelihood to recommend: 6/10

Pros
It's free for their basic package and very inexpensive to scale. While the interface looks like 2003 it has some very advanced tools for 2018, namely automated SMS. That's a game changer to not have to incorporate a second piece of software into your marketing campaign.

Cons
Not intuitive whatsoever. The learning curve is steep. Creating IFTTT automation is done on a flowchart instead of a menu. That is perfect for visual people. I'm not a visual person.

Rating breakdown

Likelihood to recommend: 8/10

Pros
is very friendly but that about it, they program has a lot of things to make your sales work but if you do not have the regular you wont have access to anything.

Cons
I did a review because I was very upset with agile here is the previous review: they are bad at costumer service I would have more luck working with a wall at least she would listed and act like she is trying to help, the manager for support was so horrible to work with when ask to help with option he didn't help me I trying to be as patient with them but I really feel that they just ripped us off. I did a previews review on them because so far was it was all good but once I did, it was like they did not want to try any more. as of today they have help me with the problem and we manage to get everything resolve they saw the mistake the made and help us with the problem at hand I am very glad we could still work together because we know as company they have very easy CRM program to used

Rating breakdown

Likelihood to recommend: 5/10

Pros
My company was looking into using the Salesforce Sales Cloud. They asked me to look into alternatives and this is what I came up with. For a lesser cost, you get pretty much the same stuff Salesforce puts out on their base tier cloud. The Agile CRM is great for small startups like mine because it allows you to have a central location to see all of your customers. The drag-and-drop interface is really nice and adds to the ease of use.

Cons
I suppose the biggest gripe i've had with this software is that you only get 5 marketing campaigns with the base tier package. They don't have a lot of email templates, which might be a con for some people, but for my uses it's pretty fine.

Rating breakdown

Likelihood to recommend: 6/10