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CustomerSuccessBox Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.86/10
Pros and cons
Its an amazing software which can make a customer success person's role more effective.
Customer Success Box has now become the single source of truth for our Customer Success Team. It allows our team to get a complete picture of an account and how best to serve their needs.
I have had a wonderful experience using the CustomerSuccessBox since it helps me track every aspect of my customer.
Many times, there is a delay in health aggregation, especially product and relationship health. Initially, it happened at midnight but now it mostly happened at noon(12 pm).
It's hard to search keyword of notes/ communication flow/ emails.
The password reset or change takes time to deliver. Not sure if its their email program or my inbox issue.