Delighted Reviews - Pros & Cons, Ratings & more

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Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real time

Delighted

Android

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Web-based

Windows

iPad

iPhone

Customer Experience Manager

The team there was fantastic. We were a small company but they treated us like we were huge.

Entrepreneur

Great source of testimonials and social proof. So glad Delighted was recommended to me, I've already recommended it to many of my clients, peers and colleagues.

Photographer

I like how simply I can create and take customers opinion using my site. I like the simplicity that delighted offers to users.

Director of Operations

Integration with slack is great for the team. Customer service has been good when we had issues or needed assistance.

Administrator

I have experienced some downtime on several occasions while using this platform. I'm not quite sure whether it's a problem on the platform servers or my internet connection.

Product Marketing - Freshsales SaaS CRM

Limited integration options. Sending data to necessary tools would be a little difficult.

Sales Support/Marketing

It's hard to work out how to survey existing customers already in the database.

Customer Experience Designer

I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.

Google Forms

SmileBack

HubSpot Service Hub

Overall our experience was fine. It was not always the best, but once things got running, it runs fine. We switched to a different tool because we wanted a more customized solution, however.

A fairly good tool for customer surveys both in app and email

Great software for customer feedback

Best in Business!

I use the tool to collect customer feedback and understand how they feel 

Good user interface

We use the tool to collect feedback from clients which we use to improve our products and services

Understand how customers feel about your product

We used it to understand customer feedback and to carryout survey within Zendesk integration

delights

I was able to learn enough about the tool by just browsing the website on my own that I was confident asking for an exact budget before even starting my 7 day trial. The self-help resources are great, and I love the transparency with plan and pricing comparisons. 

Off to a fantastic start

automates workflow 

This is a great product if you truly care about the client experience! 

Wonderful! We went from collecting some 100-200 surveys per week on average for years - we launched Delighted and immediately saw an increase to 1000-1500 surveys per week! This has allowed us to be more agile when responding to customer issues and finding/squashing new bugs.

Delighted also works well with sending information directly to your email so you can handle those 0/10 reviews right when they happen.

A Game Changer

After three years of dormancy, my company is bringing back net promotion scores and Delighted can help us with this need. 

Quick Response and Question Answered!

Love it! The team there was fantastic. We were a small company but they treated us like we were huge. 

Great tool with more features to come

Keep up a good work

Excellent service, solid and flexible product, easy to set up and use.  

Excellent product & service

Very happy and satisfied. Fully recommend.

Great solution and support

A simple way to take surveys

I had a positive experience with Delighted and would use it again for a simple NPS type functionality.

Great NPS tool

Great! 

We started using Delighted about two years ago to begin measuring NPS. After the initial implementation of Delighted, we continued to refine, scale, and improve our Voice of the Customer programs at InVision. The Delighted team was amazingly responsive and knowledgable every step of the way. The product was (and still is) continuously reliable as we scaled our strategy across four different products and a growing user base.

I've been super happy with the Delighted product and continuous improvements / features they ship. It's a straightforward, easy to use product that's used across our entire organization. The team behind Delighted is A+. 

Simple and effective for measuring sentiment, rockstar team

NPS survey made easy

Best way to survey customers

Excellent service

Delighted is a delightful platform!

Easy, user friendly and great analytics are only a few words to describe this product.  Also great price for what it allows us to do!

Delighted Reviews

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48 reviews