Delighted Reviews

It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.

Not much. I couldn’t t find much wrong .

Self-serve onboarding/implementation with high quality help center documentation, responsive and friendly support, intuitive and digestible analytics and reporting.

I'm not yet sure how much we'll be able to use the tool for complete custom feedback surveys, but that could easily be because I just haven't tried yet. I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.

Great graphical interface, easy navigation and configuration and multi language support.

Not really a con but I’d love to see a way to embed reviews.

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.

NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.

There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!

I work for a company that's been using the tagline "Just damn simple" because we like to create simple to use software and that's exactly what Delighted has been able when it comes to NPS survey. You can easily survey people via email, SMS, or web. The dashboard is super user-friendly and they have multiple connectors and integration to display the data into other tools or platform. They also keep adding features with time. Plus support and customer service is epic and fast!

I just wish they had more options to create graphs.

Delighted is simple and easy to use survey tool for small companies. The UX is friendly and almost anyone can get in and figure things out. When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data.

It is a simple tool. Before they made some quick upgrades, I had to manually go through and code surveys. They have fixed that and much of that can be automated with tags and keywords.

This tool is easy to use and can be integrated into native applications and websites using the SDK and API, it has a good user interface that makes it easy to access customer feedback and time stamp shows you when the feedback was submitted by the client

Integrating into native applications requires technical knowledge in coding but you can bypass the cost if you use Zendesk since it has open integrations with Zendesk

We integrated the tool into our Zendesk just to understand how customer feel about our services and products, where an automation is sent a day after marking the ticket solved. It has a good user interface

The tool is too expensive for smaller businesses to use, but except pricing, the tool works well on automations and manuals

Form automations helps us understand how customers feel about our customer support service since we integrated the tool into ZENDESK to send automatic survey

The tool is so expensive to use if you are a smaller company, also integrating the tool within web application requires coding skills

The learning curve was just non-existent because the product was so easy to use. We were able to begin measuring different metrics within minutes of setting up an account.

Initially I wasn't sure how to measure NPS / other metrics across multiple product lines with a shared user base. I was able to work with the Delighted team to resolve this using their API. Looking forward to a more integrated / robust offering for those of us with multiple products.

The ease of setup and wonderful assistance from the Delighted team. Delighted makes surveying customers simple on both sides - allowing quick access to new survey types and groups while providing a streamlined experience for the customer being surveyed.

While Delighted has many add-ons and integrations they are not as feature heavy as some other options. Not a con for our team but may be for others.

The functionality that you get for the money you pay. We needed: - Flexible reporting - to be able to segment customer feedback by custom properties - Visibility - to give full visibility of customer feedback across the business (Salesforce/Slack integrations) - Automation - to trigger surveys based on product and customer events Delighted was the only tool I found that would let us do this at a reasonable price.

No cons, but it would be great to be able to report aggregated stats across projects.

It's very helpful that we are constantly learning about the client experience at all stages of the customer journey. Not only do we have the opportunity to measure quality but we're also able to address concerns in real-time!

I wish there were more options to highlight positive feedback and then also highlight when we address negative feedback in a way that shows we truly do care about our clients.

The tool automates well with Zendesk and requires no technical coding- Zendesk integration is the best about this tool. You easily create a rule that can be set to send emails whenever a ticket is marked solved from Zendesk to understand how clients feel about general customer support and product

The premium part is very expensive, and the SDK require more technical knowledge if you need to integrate the tool within an application

I love the ease of use and the additional tools. It's very helpful to be able to tag responses then view them in a chart to easily compile data.

Nothing that I can think of. It has the features I need!

Integration with slack is great for the team. Customer service has been good when we had issues or needed assistance.

Would like better data integration, both to send surveys and to add response data into our system.

Easy to use, very helpful staff. Does one thing, and does it perfectly.

Would like easier integration with our systems without a tech lift on our end. Needs better search

The signup process is very simple. The form creation is just a few clicks. The wizard is very simple and does not need much effort to find all the hidden option. The dashboard is very clean and all tabs are well sorted. Reporting is very good I have selected the star type feedback form and embedding to the site is easy. survey via link and email is also available. Report with pivot table explains all the review. It is very elaborate.

The only con is pricing as we are hiring a web dev to deal with the site customizations, this adds up very quickly.

I like ease of use, ability to see live results and feedback from customers, and filtering capabilities.

I wish that the Shopify integration would allow us to continue to filter by product, customer location, and other features - it seems to be one or the other if we're doing a manual send or an integration.

Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.

The reporting is somewhat limited. It does have the ability to tag the data but it's recommended to push the data to another analytics system (which is easy to do) or export it to excel.

Many thanks to [SENSITIVE CONTENT HIDDEN] who answered my question regarding Alerts and an odd error message. I was able to remove old email addresses of employees who no longer work at my company and updated the correct addresses. Thank you for your prompt reply and cheerful reply. I work as the Manager for my customer support team and I know how important these factors are for customers. Two thumbs up!

Not super intuitive as to where to find my plan/package information.

It's super easy to use. The reporting is intuitive and it gets me what I need, and they're always coming out with new features.

It doesn't allow for easy customizing when it comes to texting customers. Instead, you have to make do with a standard text for all customers.

They make it dead simple to collect NPS scores from users, with a very simple API and javascript call anywhere in your web app's experience.

The biggest drawback is that you can only do NPS, and the prompt is very inflexible in terms of style and presentation.

It is tremendously simple to implement but rich with insights. Plus Delighted easily integrates with plenty of programs so you can segment your customers for maximum revenue benefit

Don't really have anything negative to say, Delighted is amazing