Kilterly Pricing, Features, Reviews & Comparison of Alternatives

Kilterly

Customer Success Software

5.0/5 (4 reviews)

Kilterly overview

What is Kilterly?

Kilterly is a customer success software designed to help businesses of all sizes manage and maintain customer engagement and loyalty with centralized data insight and automated communication tools such as onboarding and retention campaigns, surveys, tasks, retention rate tracking, health score monitoring, net promoter score tracking, to-do lists, alerts, and more. Kilterly gives customer success teams the flexibility to manage customer engagement and loyalty anytime, anywhere from computer, tablet or mobile device.

Kilterly provides customizable surveys, automated customer onboarding and nurturing campaign management tools, plus customer intelligence data to help users manage customer engagement and loyalty effectively. Customizable surveys and automated alerts allow users to track customer satisfaction and proactively manage customer success. Kilterly uses data points to track how often a client uses a product, as well as any issues the client is having. All data points, including ticketing information, usage data and NPS (net promoter scores), are calculated into a complete customer engagement health score which lets users know exactly where they stand with a client. The health score allows users to see who is using their product religiously and which customers might be getting ready to leave.

Kilterly’s database intelligence insight allows users to answer questions such as ‘what are customers asking about?’, ‘How severe are their issues?’, ‘How long do their questions take to get answered’, and ‘Are customers logging in and how often?’. Kilterly’s automated communication tools help users take immediate action and reach out to customers at just the right time using automated emails, workflows and tasks. Kilterly’s communication tools allow users to schedule an upsell update to go out automatically when a score reaches a certain level or to notify an advanced client relations specialist when the client engagement health score falls below a certain level. Automated campaigns enable users to schedule and deliver regular customer communication.
kilterly.com

Pricing

Starting from
$249/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia

Supported languages

English
Kilterly screenshot: Use the central dashboard to gain insight into health score averages, retention rates and net promoter scores at-a-glanceCustomer Success Software from Kilterly for Higher Customer RetentionKilterly screenshot: Create custom surveys to gain valuable customer feedbackKilterly screenshot: Gain critical insight about customer engagement with Kilterly's evaluation surveys and database intelligenceKilterly screenshot: Use automated campaign tools such as emails, surveys and tasks to schedule and deliver regular customer communication automaticallyKilterly screenshot: Kilterly uses data points to track the client’s frequency of product usage and any issues the client is having. All data points are then calculated into a customer engagement health scoreKilterly screenshot: Schedule an upsell update to go out when a score reaches a certain level

Kilterly reviews

Excellent
4

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.8
  5.0
  5.0
Jason Dubaniewicz

Kilterly gets it right, serves a great niche

Used daily for less than 6 months
Reviewed 2018-11-13
Review Source: Capterra

Customer Retention issues are usually addressed as a question in the past tense - "What happened?" Kilterly helps turn that into "What's happening?" Which is great when it saves the loss of a customer over some trivial hurdle.

Pros
Clean UI, easy to use and understand. Focusing on the retention problem specifically tailors the workflows in an intuitive way. The dashboard is a ready-to-go view of customer health without any configuration.

Cons
It's a great product but, more data and more touch-point integrations like SMS would be awesome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Alvin Ang

Solved a huge problem for us - customer retention and engagement

Used weekly for less than 6 months
Reviewed 2018-11-21
Review Source: Capterra

It has been great working with Kilterly and using the product. Great team and great product. I look forward to continuing our relationship and continue to improve our customer & revenue retention.

Pros
Kilterly provides a simple and easy to use software for me to engage with my customers, identify at-risk customers and automate many of my customer emails allowing me to ensure product usage, customer happiness which in turns allows me to improve my customer retention. It also allows me to find detractors (for me to contact to ensure that they will renew) along with promoters (to help me with case studies, white papers and more).

Cons
None at the moment - we have a few integration requests and our representative & his team added those to their feature list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Matt Rowe

Kilterly is the future of customer success tools

Used weekly for less than 6 months
Reviewed 2018-11-21
Review Source: Capterra

The point of Kilterly is to give companies the ability to automate campaigns, surveys, tasks, alerts and to give them the data insights to know where the health of their relationship with the client stands.

Pros
Before Kilterly, it was very difficult to reach out to clients on a regular basis, and to do this with any insight into their performance with our product. Our relationships with clients were impacted, as was our retention rate. Kilterly makes it easy to communicate with our clients based on their successes and challenges.

Cons
It would be nice if Kilterly had more integrations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Dave Farnsworth

Kilterly Review

Used occasionally for free trial
Reviewed 2018-11-16
Review Source: Capterra

Pros
The automation for our marketing and customer service processes. We will be much more organized with our customer base.

Cons
Would like to see QuickBooks integration accelerated with the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Kilterly pricing

Starting from
$249/month
Pricing options
Subscription
Free trial
View Pricing Plans

Startup (1-500 customers): $279/month if paid monthly or $249/month if paid annually
SMB (501-1000 customers): $419/month if paid monthly or $379/month if paid annually
Large (1001-2500 customers): $559/month if paid monthly or $509/month if paid annually
Enterprise (2501+ customers): Request a quote

Kilterly features

Activity Dashboard
Automatic Notifications

API (415 other apps)
Activity Tracking (186 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Videos and tutorials

Additional information for Kilterly

Key features of Kilterly

  • Content syndication
  • Churn management
  • Customer engagement management
  • Account management
  • Unlimited CS manageres
  • Retention rate tracking
  • Support ticket scores
  • Net promoter score tracking
  • Predictive analytics
  • Database intelligence
  • Automated email workflow campaigns
  • Customizable surveys
  • Account alerts
  • Data visualization
  • To-do lists
  • Automated CS Playbook
  • Dashboard
  • Health score monitoring
  • Automated onboarding & retention campaigns
  • Task management
  • Usage tracking/analytics
View All Features

Benefits

Use customizable surveys and database intelligence to gain critical insight about customer engagement and to help strengthen customer relationships.
Database intelligence tools help users identify at-risk customers and answer questions such as ‘what are customers asking about?’, ‘how severe are their issues?’ and ‘are customers logging in and how often?’
Automated campaigns allow users to schedule and deliver regular customer communication designed to help enhance company loyalty.
Automated communication tools such as automated emails, workflows and tasks allow users to take immediate action on any customer insights.
Kilterly gives businesses the flexibility to access database intelligence and manage customer engagement online anytime via computer, tablet and mobile devices.