Kilterly Pricing, Features, Reviews & Comparison of Alternatives

Kilterly

Customer Success Software

5.0/5 (4 reviews)

Kilterly overview

Kilterly is a customer success software designed to help businesses of all sizes manage and maintain customer engagement and loyalty with centralized data insight and automated communication tools such as onboarding and retention campaigns, surveys, tasks, retention rate tracking, health score monitoring, net promoter score tracking, to-do lists, alerts, and more. Kilterly gives customer success teams the flexibility to manage customer engagement and loyalty anytime, anywhere from computer, tablet or mobile device.

Kilterly provides customizable surveys, automated customer onboarding and nurturing campaign management tools, plus customer intelligence data to help users manage customer engagement and loyalty effectively. Customizable surveys and automated alerts allow users to track customer satisfaction and proactively manage customer success. Kilterly uses data points to track how often a client uses a product, as well as any issues the client is having. All data points, including ticketing information, usage data and NPS (net promoter scores), are calculated into a complete customer engagement health score which lets users know exactly where they stand with a client. The health score allows users to see who is using their product religiously and which customers might be getting ready to leave.

Kilterly’s database intelligence insight allows users to answer questions such as ‘what are customers asking about?’, ‘How severe are their issues?’, ‘How long do their questions take to get answered’, and ‘Are customers logging in and how often?’. Kilterly’s automated communication tools help users take immediate action and reach out to customers at just the right time using automated emails, workflows and tasks. Kilterly’s communication tools allow users to schedule an upsell update to go out automatically when a score reaches a certain level or to notify an advanced client relations specialist when the client engagement health score falls below a certain level. Automated campaigns enable users to schedule and deliver regular customer communication.
kilterly.com

Pricing

Starting from
$249/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada

Supported languages

English
Kilterly screenshot: Use automated campaign tools such as emails, surveys and tasks to schedule and deliver regular customer communication automaticallyCustomer Success Software from Kilterly for Higher Customer RetentionKilterly screenshot: Kilterly uses data points to track the client’s frequency of product usage and any issues the client is having. All data points are then calculated into a customer engagement health scoreKilterly screenshot: Use the central dashboard to gain insight into health score averages, retention rates and net promoter scores at-a-glanceKilterly screenshot: Create custom surveys to gain valuable customer feedbackKilterly screenshot: Gain critical insight about customer engagement with Kilterly's evaluation surveys and database intelligenceKilterly screenshot: Schedule an upsell update to go out when a score reaches a certain level

Kilterly reviews

Excellent
4

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.8
  5.0
  5.0
Jason Dubaniewicz

Kilterly gets it right, serves a great niche

Used daily for less than 6 months
Reviewed 2018-11-13
Review Source: Capterra

Customer Retention issues are usually addressed as a question in the past tense - "What happened?" Kilterly helps turn that into "What's happening?" Which is great when it saves the loss of a customer over some trivial hurdle.

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Alvin Ang

Solved a huge problem for us - customer retention and engagement

Used weekly for less than 6 months
Reviewed 2018-11-21
Review Source: Capterra

It has been great working with Kilterly and using the product. Great team and great product. I look forward to continuing our relationship and continue to improve our customer & revenue retention.

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Matt Rowe

Kilterly is the future of customer success tools

Used weekly for less than 6 months
Reviewed 2018-11-21
Review Source: Capterra

The point of Kilterly is to give companies the ability to automate campaigns, surveys, tasks, alerts and to give them the data insights to know where the health of their relationship with the client stands.

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Dave Farnsworth

Kilterly Review

Used occasionally for free trial
Reviewed 2018-11-16
Review Source: Capterra

The automation for our marketing and customer service processes. We will be much more organized with our customer base.

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Kilterly pricing

Starting from
$249/month
Pricing options
Free trial
Subscription
View Pricing Plans

Startup (1-500 customers): $279/month if paid monthly or $249/month if paid annually
SMB (501-1000 customers): $419/month if paid monthly or $379/month if paid annually
Large (1001-2500 customers): $559/month if paid monthly or $509/month if paid annually
Enterprise (2501+ customers): Request a quote

Kilterly features

Activity Dashboard
Automatic Notifications

API (343 other apps)
Activity Tracking (148 other apps)
Automatic Reminders (180 other apps)
CRM Integration (125 other apps)
Calendar Management (172 other apps)
Contact Database (122 other apps)
Custom Fields (141 other apps)
Customer Database (146 other apps)
Customizable Branding (180 other apps)
Customizable Reporting (152 other apps)
Customizable Templates (154 other apps)
Data Import/Export (167 other apps)
Electronic Payments (127 other apps)
Email Integration (180 other apps)
Mobile Integration (126 other apps)
Reporting & Statistics (214 other apps)
Social Media Integration (156 other apps)
Third Party Integration (197 other apps)

Additional information for Kilterly

Key features of Kilterly

  • Content syndication
  • Churn management
  • Customer engagement management
  • Account management
  • Unlimited CS manageres
  • Retention rate tracking
  • Support ticket scores
  • Net promoter score tracking
  • Predictive analytics
  • Database intelligence
  • Automated email workflow campaigns
  • Customizable surveys
  • Account alerts
  • Data visualization
  • To-do lists
  • Automated CS Playbook
  • Dashboard
  • Health score monitoring
  • Automated onboarding & retention campaigns
  • Task management
  • Usage tracking/analytics
View All Features

Benefits

Use customizable surveys and database intelligence to gain critical insight about customer engagement and to help strengthen customer relationships.
Database intelligence tools help users identify at-risk customers and answer questions such as ‘what are customers asking about?’, ‘how severe are their issues?’ and ‘are customers logging in and how often?’
Automated campaigns allow users to schedule and deliver regular customer communication designed to help enhance company loyalty.
Automated communication tools such as automated emails, workflows and tasks allow users to take immediate action on any customer insights.
Kilterly gives businesses the flexibility to access database intelligence and manage customer engagement online anytime via computer, tablet and mobile devices.