Schedulicity Reviews

For companies looking for effective scheduling solutions, Schedulicity has a lot to offer. First of all, its simple interface enables easy navigation and rapid adoption. The software's powerful features, like automated reminders and online booking, greatly improve the client experience and lower no-show rates. Furthermore, the extensive reporting and analytics tools offer insightful data on how well businesses are performing, allowing for data-driven decision-making. With Schedulicity, organizations can retain a unified, polished image thanks to its configurable branding options. Last but not least, connectivity with well-known payment gateways streamlines transaction processes to guarantee quick and secure payments.

Even though Schedulicity has numerous advantages, there are a few things that could be done better. The limited customization possibilities for appointment kinds and booking forms, which might not meet particular business needs, is a negative. The program also lacks sophisticated marketing automation features, which might increase client involvement even more. Users have occasionally experienced technical issues, but these are uncommon and are easily fixed by the helpful customer care staff. While Schedulicity is a highly effective scheduling tool overall, it might not completely satisfy the particular requirements of every organization.

I really enjoyed Schedulicity and was easy to use both for my clients and I.

Didn’t have soap notes for client management.

Thanks for the great review, Diana! We're here if you need a hand with anything at all.

Great for clients to use and rebook, and to customize to my own needs in a system

Unable to offer add-ons to services., and there are so many other systems that allow you to do this, and it’s an integral part of my work

Hi there, Kaitlin, I appreciate you swinging by and leaving us a review, and also letting us know what we're missing. I love hearing that you, and your clients are finding us easy to use. As for those add-ons, I hear you and will share with my team that you'd like to see a true add-on feature. I understand how important this is to your work. Having said all that, we do have a feature called Promotions. I see businesses using this for add-ons that don't have a time/duration tied to them. If that's something that might be of interest to you, please reach out to me at support@schedulicity.com. Thank you again, and have a wonderful day!

It was an easy program to manage and for patients to use.

It was lacking some features I needed, such as online scheduling and insurance billing options.

Very simple and easy to use. Also besides scheduling I can send out newsletters and set up classes

There really aren't any cons. It was cheaper until this year and I don't need to use all the features so I wish there were different price tiers.

Seems like it would be a good thing but......

I purchase the company this spring. I don't know why customer support is so rare in this day and age. I wanted to change the admin and delete the manager that was let go and no go. I wanted to expand our features and get the rest of the company using the software but when you click learn more nothing. When you click the chat icon, nothing. No phone number and click support big nothing. WTbeep. I will be looking for a different online scheduler. Take your money and run.

The account was easy to set up publish the business. Allowing access for customers and members to login and register for classes and sessions was very easy to do.

The one thing was the added features costed more money for each feature. After a well integrated app for business, the monthly cost racked up a larger sum.

Schedulicity is outstanding when it comes to customer service. Any time I have had a question the response is immediate. The [SENSITIVE CONTENT HIDDEN] of the company and all of the staff truly appreciate their customers. When we had a Corona Virus shut down, we were not charged for services. I recently spoke with [SENSITIVE CONTENT HIDDEN] (rockstar) who helped me with my situation. I am so impressed by this company and I have worked with other scheduling companies in the past.

Yes, I wish they could let you know the open rate on emails sent to customers. I also think there are ways that other companies allow you to sell product online.

In the short time that my business has used Schedulicity, I have found their customer service to be top notch. Their online chat feature allows for fairly quick response, and each time I have had a question, or cannot find what I am looking for, the representative has been helpful, kind, and brought a little levity to the conversation. Adding classes and appointments is a smooth process, and the capability to have multiple staff and appointment types with individualized schedules is easy to navigate.

There is not a reports feature that allows you to easily navigate the different services and their percentage of income. There are somethings that you cannot do from the app, only on the computer. You cannot easily have a stand alone sale without an appointment. The card readers are not consistently reliable-they are hardcore working on this and it keeps getting better! No way to hide services from clients.

It functions as advertised. It was fine as far as interface goes

It requires extra expense for text and email services

It's intuitive for all of my clients, no matter how tech-savvy or not. Automatic rescheduling and posting sales for time slots that haven't filled. Very intuitive, clean, aesthetic layout. Awesome app makes managing from my phone a breeze. Very affordable pricing and solid free service.

It does seem to be bent toward services wherein payment is rendered after service, rather than before (e.g. salons, spas). There's some limitations for those of us that sell e.g. package services with upfront payment.

I use this application to make appointments for hair or other body services for my family and teenage daughter. Can see all available appointments for a few months out. Its great for planning

No complaints from me or my family on the usefulness of this application

-easy to use -many different groups/types of business using it -GREAT customer support -good feedback from my clients using it.

Can be a little difficult to use some of the features, from the point-of-view of the administrator.

I was nervous because the click to chat response was not immediate, but when support staff from schedulicity got back to me I was so pleased! She answered my questions and then some! So friendly and so efficient!

Only that the click to chat had a longer response rate than I was use to!

Foremost--the customer service with this software is the BEST. I have used *several* other apps for my yoga studio and could (1) never get someone to respond timely (2) never get my exact questions answered. The geniuses behind this app are super fast to respond, have a great sense of humor, and are down to earth. I love that Schedulicity has multiple options for classes, services, workshops, and...

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At first, I struggled with making sure my classes didn't overlap because the calendar blocks are not as distinct and divisive as that to which I am accustomed, but it was a quick fix--plus, they give you a warning pop-up when you overlap your bookings. I blame this mostly on my own personal inability to figure out my time schedules, though!!

Schedulicity is great for me because I run classes out of my house and don't want to spend a lot on scheduling software. I can take payment, apply pass and create packages.

The software is appointment focused and I wish there would be more focus on making the class and workshop options the main focus.

Jennifer, You're in luck! We're planning on releasing a number of new Class and Workshop scheduling upgrades the 2nd week in December! You'll soon be getting waitlist functionality, online waivers for new clients, group booking, and alerts for statuses of clients accounts. If there's anything else you would like to see, please feel free to email support@schedulicity.com. I'll make sure they're looking for your input. Cheers! Michael

Both the app and the web interface are very handy and convenient for clients to use to book their own appointments. Plus, on the business side, there are so many features, from just scheduling patients in my own office to reminders by text and email to marketing features. Patients have told me how easy it is to schedule their appointments, and I love how it helps reduce no-shows by reminding them...

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A bit clunky when it comes to making appointments show up on a google calendar. Sometimes the app doesn't work as it should. I wish the app would make it easier for the business to manage their side of things, but the app is clearly designed for the customer, and the business owner needs to use the web interface for managing their side of things. No big deal, but it was just a bit confusing at the beginning, when I tried using the app to manage the business side and it wasn't working.

This is a very simple software used by my haircut salon. It is very straight forward and easy to navigate. I would highly recommend it to other companies that are wanting to simplify their scheduling processes for their customers.

I don't like how when you want to go back to change a part of your appointment Schedulicity will sometimes erase all of the appointment details. This would be a super great thing to fix that would make this software easier for the user.

It's simple, easy for simple appointments and reasonably priced. The add-ons too are reasonable. I like the software and the price except for a few inconveniences that, in my pedestrian view, would be rather simple fixes. It's easy to make appointments, add clients, move or reschedule appointments. It allows on-line client initiated booking. All of that is great.

The system doesn't accommodate some pretty simply business structures. If you have a service business that operates in several locations, you have to have separate calendars and separate client lists for each. Or you will have to create pseudo provider names to keep it on one calendar. If you do that, the automatic email messages may send a client in the wrong direction to receive the service. ...

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Everything, from booking for owner and clients, app accessibility, being searched by other looking for my service, checking out through the appointment is huge for me. Easy to use and track. Love the reports that I need and use and once again simple to follow. & so much more.

There is no option for providers such as Nail Tech to be able to pair add-ons to their services. Becuase of this one and small reason I am unable to use this system.

Danielle, Thanks so much for your glowing review! I did want to let you know that we do have 'suggested services' as a feature of our Advanced Marketing Option. It will allow you to suggested up to three additional services when your clients are already booking a particular service. If you have questions about that, please send an email to support@schedulicity.com and they'll take care of you immediately. Cheers

Very easy to use and super intuitive. Great for anyone nervous about letting go of their paper calendars!

Sadly, it currently does not allow for the integration of a payment system. This means I one extra step for clients.

I like the most about Schedulicity is how happy my clients are that I have this technology and that my phone time is less and I am able to squeeze in another client!

I do not like the view we have from our end when booking clients (non of us do)and the Agenda View for printing off my day sheet. The Agenda View is easy to ready but when you switch to the print the agenda it is in a difference format and difficult to read.The new Advance when clients purchase or want to purchase a promo, we cannot see it in advance unless they have a minimum 45 minute appointment...

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Seems easy to use to meet my current needs in terms of using the calendar features. That is my main use at this time.

The calendar does not have a feature to repeat an appointment entry on a yearly basis. Hence, I can not use this calendar system to enter in birthday reminders that obviously occur on the same date each year.

Schedulicity is easy to learn and use, seems customizable and adaptable for nearly any industry and allows a client independence in scheduling vs tying up staff time.

No cons were added to this review

Great for small business

Doesn't support retail