Vend Pricing Plan & Cost Guide

Vend

Run the world's best retail with Vend point-of-sale system.

4.27/5 (212 reviews)

Vend Pricing

Starting from: $99.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Free 30-day trial. No credit card required. No commitment.

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ProgramBook

Starting from: 3000.00/year
Pricing model: Subscription

Vend Pricing Reviews

Pros
  • It makes running my shop fantastic. Love all the reporting capabilities as well.Michele P.Read the full review
  • From customer service stand point, they are an amazing company, they will try to accommodate and go above and beyond to help you.Verified ReviewerRead the full review
  • Also I can customize my receipts with my logo and I also like that I can offer in store credit for returns or gift cards. Love the option to offer layaways.Donald L.Read the full review
Cons
  • Can’t change a payment method if you hit the wrong one causing issues at end of day. Has messed up inventory/costs 2-3 x and we lost our work.Michelle C.Read the full review
  • Someone who does not know excel well he is in trouble unless he sells the same products forever. No manual provided so no employees cannot look up something they have never done before.Harry S.Read the full review
  • Main missing feature set is related to lack of insights over booking vs sales. Relevant to retailers that sell a lot of layby (advance booking of goods with a down payment), and we do.Alon W.Read the full review
93%
recommended this to a friend or a colleague

25 reviewers had the following to say about Vend's pricing:

Christopher Miller

With a free trial its a no lose

Used daily for less than 6 months
Reviewed 2018-07-27
Review Source: Software Advice

Pros
I lose this on a couple facts. Free trial for 30 days. On top of their insanely low pricing per month, this software is relatively easy to use

Cons
Monthly cost, no software to purchase and own with no monthly costs. Monthly costs are very low but still over time if you stick with this company it adds up

Response from Lucia


Hey Christopher, thanks for your review - you're correct, it's a 'no lose' situation been able to take Vend's 30-day free trial for a spin! We think it's a great way for retailers to see Vend in action and test the software. Vend plans are available on a monthly or annual billing and Vend runs on Mac, PC, and iPad so retailers can get going on hardware that's up to 90% cheaper than outdated legacy POS systems. That's a huge saving for retailers and allows a lot more easier for retailers when it comes to Thanks again for your review. Best, Lucia (Vend's Community Manager)

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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James DiPilla

So easy to use, even my Grandma could use it.

Used daily for 6-12 months
Reviewed 2018-07-29
Review Source: Software Advice

love using Vend. Its simplicity allows for quick training of new employees of all technological experience. However, the best feature is the ability to use it during an internet outage. We had this happen a few times where the internet went out, yet we were still able to conduct transactions. With our old POS system, an internet outage meant we had to close until the internet was restored. With Vend, there was no wait. We were still able to process sales and didn’t lose money. However, the lack of Priority Phone Support, while we haven’t yet needed it, is a little disconcerting. Adding this to all of the plans would create a near-perfect system.

Pros
absolutely love the ease of use of Vend. While I myself am rather technologically literate, some of my employees are not. However, because of how easy Vend is to use, they picked up on how to use it within an hour. I do also love the cloud services and their ability to keep running even through an internet outage. I did like that I had the ability to try out the product before purchasing. I realized within minutes that I preferred it so much more than my previous POS system. My favorite aspects are the value and price. You seem to get so much product at such a cheaper price than its competitors. I also liked that we could use our existing cash drawer and receipt printer with Vend. The loyalty dollars option is not something we currently use, but it is nice to know that we could always opt-in.

Cons
Even though I use Google Chrome as my daily web browser, I am not fond of the fact that this is the only browser that works with Vend. If an update breaks Chrome, then I am left without a POS system. I’m hoping that they fix this and allow other browsers to work with the system. I also do not like the fact that I have to pay an additional cost for Premium Phone Support. If I am paying for your product, I should have support that is available at the highest level and available when I need it. Sometimes, something is so important that it can’t wait for an email support response. This is something that definitely needs fixing.

Response from Lucia


Hey James, we love to hear that retailers love Vend! Thanks for your review of Vend POS − great to hear that training has gone well and that you’ve made good use of our offline mode, it’s really an essential feature for a modern POS. Vend is fully supported on Google Chrome and Safari, we cannot guarantee that Vend will work as it should on other browsers, some features may work and some may not. Sorry if that’s not ideal for your business setup and appreciate your feedback on this. We highly recommend using Google Chrome for the best performance. Best, Lucia (Vend’s Community Manager).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kat Bailey

Really excellent system, intuitive and easy-to-use, functionality and features always improving

Used daily for 1-2 years
Reviewed 2017-02-28
Review Source: Software Advice

Two years ago I found myself with the unpleasant and overwhelming task of choosing a new POS system for the five gift shops I manage. I had just started the job and had a hard time researching the many options you can find online, most of which seemed geared toward a cafe and restaurant setting but were being pitched as retail solutions. VEND has proven to be (almost) everything I want. I work for a nonprofit that operates five gift shops in local State Parks. Overall, we have found that Vend is an affordable and flexible solution that is easy to operate.

Pros
It's easy to set up, easy to use and intuitive (even for some of my more tech-challenged staff), and perfect for a small-to-medium retail operation. It handles multiple outlets easily, as well as our wholesale business, and we're about to begin using the Vend eCommerce platform for our online store. And the price is very reasonable, which is one of the reasons it's such a good solution for a smaller business.

Cons
It can be difficult to find hardware that works with Vend. For example, we purchased the label maker that Vend recommends, and it was cheap and awful and broke twice before we decided to use something better. Unfortunately, Vend doesn't talk to that label printer, so our IT genius created a workaround that gets the job done. There are also some functions that Vend doesn't have yet (a single report that shows sales AND current inventory on one screen, for example, and better reporting for sales tax purposes) but we've always been able to work around these gaps, and Vend seems to be constantly updating and adding functionality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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AM Siddiquie

Vend POS and Ecommerce

Used weekly for less than 6 months
Reviewed 2018-04-29
Review Source: GetApp

Pros
I have been using the Vend for more than six months. I am really happy with; the POS is very good and easy to use, even for those who dont have any POS experience. Integration with DEAR Inventory system is a great plus for me as many users want to manage inventory using DI. From a support service point Vend's support is fantastic. They respond quickly totickets I submit through their online service center, and the staff always follow up to make sure whatever issues are raised & resolved.

Cons
Beware Organisation Employee, anyone who can enter new stock and ca see everything like sales history, Price, Cost & other sensitive business data.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Roselyn Hugo

Awesome

Used occasionally for 6-12 months
Reviewed 2018-08-21
Review Source: Software Advice

more likely to refer it to my friends

Pros
Easy to understand and not too complex especially for small business. And cheaper fee. And they offer package and they have more benefits of using it.

Cons
I cant think of any cons as the software itself was easy to use and find it handy. More likely to keep it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Turner

Great product

Used daily for 6-12 months
Reviewed 2018-09-13
Review Source: Capterra

So far great product. Like how is it was to setup and the service of having someone walk you through the whole process.

Pros
I like the use of it adding products and all the intergrations it has. Very easy to setup and use to keep track of things.

Cons
Price went up. Big price increase was not pleased.

Response from Vend


Hey Michael, thanks for your positive review of Vend POS. It's wonderful to hear you're finding Vend great to use and you were pleased with your set up. We've recently made some changes to our pricing structure so that we can continue investing in and developing Vend even further. We've already made some significant updates, such as an extensive promotions suite, big changes to our inventory platform, more powerful reporting and real time analytics. We hope these features can be used in your business and help you grow and run exceptional retail. If you have any questions around Vend please reach out to us directly. Best wishes, Vend's Community Manager.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great cloud based software. Very friendly for businesses looking to grow.

Used daily for 1-2 years
Reviewed 2018-06-12
Review Source: Capterra

Better overall control of my entire retail business and its 5 locations. Vend should consider adding time clock functions for users to clock in and out, and to create new sales information from those users like sales per hour, etc.

Pros
Inventory tracking features. Being able to see all outlets inventory at the same time. Inventory transfers are very intuitive and easy to perform, same with stock orders.

Cons
Pricing and sale discount features aren't easy to apply for a membership type of system. Updating Price Books is a hassle as its current layout for each price book is not easy to navigate if one product's price needs to be changed inside of a price book with hundreds of products.

Response from Vend


Hey there, thanks for your review of Vend POS. We agree Vend's the best point of sale for businesses looking to grow! If you're wanting to add extra staff management functionality, check out the Vend + Deputy integration. Deputy is a cloud based all-in-one employee scheduling, time & attendance, tasking and communication platform that you can connect to Vend for greater insight on sales trends and labor metrics. You can also use Deputy to schedule staff based on Vend sales data, report on staff wage vs sales percentage to optimize team performance, and the Deputy iPad kiosk for clock in/out is the perfect companion for Vend iPad app. You can find out more about that here www.vendhq.com/product-add-ons. For running discounts we suggest using Vend's new Promotion features, which will save you time, let you easily customize your offers, and help you move inventory. You can find out more here:www.vendhq.com/whats-new-in-vend/vend-promotions. Best, Lucia (Vend's Community Manager

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Kalie Anderson

Vend Rocks

Reviewed 2017-02-27
Review Source: Software Advice

I just love this product! I researched a few POS options for our store and settled on Vend, pricing was right and customer service helped me make the decision.

Pros
Great customer service, lot's of upgrades and tweaking that Vend is working on all the time, very functional for recording customers, taking payments and linking with other platforms.

Cons
Priced in US dollars ( sad for canadians)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Daniel Feodoroff

Great iPad POS for large businesses

Reviewed 2017-01-07
Review Source: Capterra

Vend is a great app for businesses willing to dish out. Vend makes the price tag worth it but having a great designed app which packs a lot of features for a great experience. One thing that makes Vend great is the loyalty program and the integration with PayPal Here and Tyro (in Australia) for quick and easy payments. After getting a client to switch to Vend their staff has really appreciated it as everything just works properly and the interface is a lot cleaner.

Pros
Loyalty Program, Payment Intergrations, Easy to use

Cons
If a monthly cost bothers you then it could be a con

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nikki Kaltsis

Amazing service

Reviewed 2015-05-12
Review Source: Software Advice

Pros
Great service, easy to use everything I needed in a system at a great price

Cons
Nothing negative to say I'm extremely satisfied with Vend system and customer service

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jim Woodley

Completely streamlined the way we do business

Used daily for 1-2 years
Reviewed 2018-07-10
Review Source: Capterra

Thorough reporting, cost effective, reduces our workload. Easier management of inventory.

Pros
I absolutely love the multi-store functionality of Vend. We used to have to create multiple transfers because our previous software was not cloud based and did not communicate between stores. It was a huge headache to manage two completely separate inventories. Vend solved this problem and cut our work load in half. Our inventory counts are now far more accurate and easy to facilitate. The interface is extremely user friendly, and new employees typically need very minimal training to become proficient completing transactions. The reporting is absolutely fantastic and thorough. The thorough reporting has allowed us to order product far more efficiently and accurately than before. The price is reasonable, the customer support is fantastic.

Cons
I really can't think of much negative to say about Vend. We have had a great experience with Vend, and all of the issues that we have had were successfully resolved in short order by the outstanding on-boarding and support teams.

Response from Vend


Hey Jim, thank you for your glowing review of Vend POS! We're delighted to hear that you're so pleased with Vend point of sale software and that you've had a great experience with our team. Have a wonderful day! Best, Lucia (Vend's Community Manager)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cathie Gould

Excellent POS

Reviewed 2016-07-24
Review Source: Software Advice

Pros
Responsive vendor. Continuing development. Smart tools. Comprehensive functionality.

Cons
Struggles with variable price products. No mobile app for management overview.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Bobby Barajas

Great for merchants

Reviewed 2018-03-30
Review Source: Capterra

Pros
Vend is a good service for small vendors. Their prices are reasonable and will work with small businesses.

Cons
I don't personally see too many cons with Vend. Compared to other merchant options they are pretty good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Gina Freize

Customer service is superb and interface is intuitive, easy to learn.

Used daily for 2+ years
Reviewed 2018-06-11
Review Source: Capterra

Cloud-based POS.

Pros
Easy to use features, very sleek and clean navigation. Out-of-the-box website design options are plentiful and easy to use. We have the premier technical support package and they are always accessible and helpful.

Cons
We wish we could customize our receipt. The customization possibilities are limited in both design elements and reporting. Also wish updating the price of a single item and all its price books could happen in one step.

Response from Vend


Hey Gina, thank you for your review of Vend POS. Delighted to hear that you are enjoying Vend so much and have had such a wonderful experience with our support team! That's exactly the type of service we aim to deliver at Vend. Good news - receipts are customizable! Go here https://support.vendhq.com/hc/en-us/articles/201378310-How-do-I-set-up-my-receipt-template to find out how to customize your receipts. Hope that helps! Best, Lucia (Vend's Community Manager)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jeremy Maluf

Decent POS software, it works but don't expect nothing amazing

Used daily for less than 6 months
Reviewed 2018-03-19
Review Source: Capterra

Pros
Very easy to use the app, plus it has decent pricing and I'm a big fan of the app design and backend.

Cons
Pretty basic software, it doesn't offer many features and offers quite a bit fewer than alternative POS software systems.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Neil Anderson

I used Vend for a while but switched.

Used daily for 6-12 months
Reviewed 2019-11-12
Review Source: Capterra

It was ok, but overall, Vend wasn't enough for me.

Pros
Easy to use and track your items you make in the system. Customer tracking was also easy to do. I also really liked the user interface.

Cons
The reporting and the price. The reporting was lacking, and the details you could keep on your products was also pretty lacking. And for the price, I switched to a competitor got more features and reporting and saved money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Anonymous

Great Product for Retail Managers

Used weekly for 1-2 years
Reviewed 2018-06-05
Review Source: Capterra

Pros
-Inventory Module is easy to use -Reporting is highly customized -Pictures for inventory items are very helpful

Cons
- We cannot use payment because of PCI compliance. -Site is slow sometimes -Price is high for a single unit small store

Rating breakdown

Value for money
Ease of use
Features
Customer support

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MS Cheung

Program is a works in progress and poor communications

Used daily for 6-12 months
Reviewed 2018-06-20
Review Source: Software Advice

Great range of features and a good simple starter inventory management system , but the program is a works in progress and can be frustrating.

Pros
Neat, simple and easy to use, starter price was competitive. Good inventory management features, which feeds into the POS system, simple reporting and it has the capabilitiy to link to Xero.

Cons
I have had similar problems with others, when VEND update or upgrade the program, which seems like every 2 months, it plays havoc with the data inputting and adding new product, and with VEND, it is imperative that you input the data accurately when you add a new product. Plus, they are not good with communicating that they will be doing an upgrade or making changes to tariffs, which might affect the functionality of the program. I have been trialling the system for a year, and I am rather nervous of enabling the xero integration, as it might not be accurate information that is being fed thru.

Response from Lucia


Hi there, thanks for taking the time to review Vend. Happy to hear that you're finding Vend easy to use and enjoying the range of features, including inventory management. Sorry to hear you've had trouble with an update. Updates are always done to add value to Vend and our team thoroughly research and test all updates before releasing them. Our friendly support team are able to help should you need assistance or have questions about any updates. Best, Lucia (Vend's Community Manager)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Justin Wong

Solid, but not exactly what we needed

Used daily for less than 6 months
Reviewed 2019-01-03
Review Source: Software Advice

Pros
Solid user interface with a simplistic design. Offline mode, in case the internet drops. Reporting tools are intuitive

Cons
Price tag a bit higher than we’d like for our needs, at least until our business grows to a whole new level.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Chris Ewen

Vend user

Used daily for 2+ years
Reviewed 2017-06-09
Review Source: Software Advice

Pros
Great for our chain of coffee lounges. Easy to use and enjoy the customer loyalty. Inventory is easy to use.

Cons
American pricing. No benefit of having 2 shops...only becomes discounted after 2nd. Also would like to see more integration with canadian banking terminals.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Josh Berry

Great service!

Used daily for less than 6 months
Reviewed 2016-11-30
Review Source: Software Advice

Vend has become the premier point-of-sale for us. We really weighed our options when we first opened; and Vend really stood out. Great customer service, great pricing options, amazing add-ons for couponing and other web services.

Pros
Quick, easy setup and great customer service.

Cons
Hard pressed to find one honestly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shannon Mitchell

Great, easy to use system!

Used daily for 1-2 years
Reviewed 2018-06-07
Review Source: Capterra

Pros
The easy to use functions and layout. It is easy to find what you are looking for, and the service is great whenever there are questions.

Cons
When printing pricing labels, it seems cumbersome. Also, it would be great if there was a function that you could edit the details while it is in list view (ie. in product list)

Response from Vend


Hey Shannon, excellent to hear that you're so happy with Vend POS and thank you for your feedback! If you would like to go into more detail about your printing issue or edit product feature request, please submit a ticket to our team using this link https://support.vendhq.com/hc/en-us/requests/new?ticket_form_id=1375. Thanks you for taking the time to review Vend. Best, Lucia (Vend's Community Manager)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bradley Whitlock

Great POS option that is easy to use

Used daily for 2+ years
Reviewed 2018-06-05
Review Source: Capterra

POS inventory cost tracking

Pros
Everything is cloud based, so access from anywhere Very easy to use to enter products and ring up sales Connects with most major products like Shopify

Cons
Product purchase order features are very minimal and not easy to utilize Product receiving has minor kinks like having not column with Item numbers etc. Hardware options are limited.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Haitham So

POS

Used daily for 6-12 months
Reviewed 2018-07-10
Review Source: Software Advice

Pros
Eady to use if you're only operating a retail store and need a POS system and have an accounting system that can be integrated

Cons
Cant handle complex inventory costing so all the costing per SKU must be outside vend. It would be be great to have a better costing system

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Karen Gautreau

Easy to learn, to use, and great support team

Reviewed 2015-11-02
Review Source: Software Advice

Pros
It's great for small businesses, affordable, and super flexible. Their support is great too.

Cons
They're on the newer side so they're still working out a few small bugs. Overall it's great though.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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