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Vtiger CRM
5
158
4
139
3
33
2
5
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one CRM for small businesses
Table of Contents
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Vtiger CRM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Vtiger CRM overview
Based on 337 verified user reviews
What is Vtiger CRM?
By industry, Vtiger CRM reviewers are most commonly professionals in information technology and services (17%). The most frequent use case for Vtiger CRM cited by reviewers is CRM (71% of reviewers).
What do users say about Vtiger CRM pricing?
Most users consider Vtiger CRM to offer strong value for money, highlighting affordable pricing and the free open-source version. Some reviewers feel advanced needs may require extra investment, and a few mention limited plugin availability.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Sales Management
Customer Management
CRM
Search Functionality
Sluggish performance impacts workflow
Vtiger CRM’s user interface
Vtiger CRM review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.2
Ease of use
4.2
Customer support
4.2
Reviews sentiment
What do users say about Vtiger CRM?
Users report Vtiger CRM offers strong sales, customer, and project management capabilities, with customizable features and affordable pricing. They find it easy to get started and appreciate its user-friendly interface, though some mention sections that are less intuitive and occasional challenges with documentation or translations.
Reviewers indicate the platform provides flexible reporting, email campaigns, and field information management, but they experience limitations in advanced features, email integration, and support responsiveness. They say customization options are extensive, yet can require technical expertise, and note customer support varies in quality and speed.
Select to learn more
Who uses Vtiger CRM?
Based on 337 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Vtiger CRM's key features
Most critical features, based on insights from Vtiger CRM users:
All Vtiger CRM features
Features rating:
Vtiger CRM alternatives
Vtiger CRM
Starting from
12
/user
Per month
Bigin by Zoho CRM
Starting from
7
/user
Per year
HubSpot CRM
Starting from
20
/user
Per month
Zoho CRM
Starting from
14
/user
Per month
Vtiger CRM pricing
Pricing plans
Pricing details:
User opinions about Vtiger CRM price and value
Value for money rating:
Of 48 reviews that provide robust commentary on Vtiger CRM's price and value, mention it in a positive light.
Most users consider Vtiger CRM to offer strong value for money, highlighting its affordable pricing, comprehensive feature set, and the availability of both a free open-source version and a budget-friendly cloud-hosted option. They indicate that the free version is useful for small businesses and startups, while paid plans provide advanced functionalities at a lower cost compared to competitors. Reviewers appreciate the free trial, ongoing development, and the ability to scale as needs grow. Some users report that additional developer costs or limited advanced features in lower tiers can impact overall value for those seeking more seamless solutions.
, and
Vtiger CRM integrations (33)
Integrations rated by users
We looked at 337 user reviews to identify which products are mentioned as Vtiger CRM integrations and how users feel about them.
Integration rating: 4.5 (3)
“We need two software programs to talk to one another. Having an integration was key”
Bridgette M.
Director of Growth and Strategy
Integration rating: 5.0 (2)
“Integration with Gmail is important because it automatically adds events from emails, such as flight bookings, hotel reservations, appointments, and meeting invitations, directly to my calendar. It also makes it easy to create events from email conve”
Masoud M.
ERP Manager
Integration rating: 5.0 (2)
“Helps keep track of all communications through Outlook and immediately import documents through Word.”
Mark A.
IT Manager
Integration rating: 3.0 (2)
“The Twilio integration is essential because texting is one of our primary forms of communication with both customers and employees. We use it for appointment confirmations, schedule changes, arrival updates, reminders, and quick responses.”
“Only way to get the emails to work - The other option they had does not work.”
Billie H.
CEO
Other top integrations
Vtiger CRM customer support
What do users say about Vtiger CRM customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Vtiger CRM customer support.
Widespread user sentiment highlights Vtiger CRM's support team as responsive, helpful, and always available when needed.
A large number of users appreciate the technical expertise and patience shown by support staff in resolving issues quickly.
Frequently reported by users, the support channels—phone, live chat, and online—are easy to access and provide effective assistance.
Support options
Training options
To see what individual users say about Vtiger CRM's customer support, check out the review snippets below.
“The support for this product is pretty scarce”
Chris Q.
CEO
Vtiger CRM FAQs
Vtiger CRM has the following typical customers:
Small Business, Large Enterprises, Freelancers, Mid-size Business
These products have better value for money
Q. What is Vtiger CRM used for?
Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle. 1. Marketing teams to capture and nurture leads. 2. Sales teams to score, track and close resulting deals. 3. Support teams to access complete customer history and provide exception support.
Q. Does Vtiger CRM support mobile devices?
Vtiger CRM supports the following devices:
Android, iPhone, iPad
Q. What level of support does Vtiger CRM offer?
Vtiger CRM offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep), FAQs/Forum
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