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Vtiger CRM

All-in-one CRM for small businesses

Table of Contents

Is this product right for your business?

Find out with a

Vtiger CRM - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Vtiger CRM overview

Based on 336 verified user reviews

What is Vtiger CRM?

By industry, Vtiger CRM reviewers are most commonly professionals in information technology and services (18%). The most frequent use case cited is CRM (71% of reviewers).

What do users say about Vtiger CRM pricing?

Most reviewers indicate that Vtiger CRM delivers strong value for money, citing affordable pricing, generous features in lower-tier plans, and a robust free version. Some reviewers feel advanced features require extra investment or developer resources.

Starting price

12per user /
per month

Alternatives

with better value for money

Pros & Cons

Sales Management

Customer Management

CRM

Search Functionality

Slow performance impacts workflow

Vtiger CRM’s user interface

Ease of use rating:

4.3

(336)

Vtiger CRM pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(7)

3-4(171)

5(158)

What do users say about Vtiger CRM?

By industry, Vtiger CRM reviewers are most commonly professionals in information technology and services (18%). The most frequent use case cited is CRM (71% of reviewers).

Select to learn more

Who uses Vtiger CRM?

Based on 336 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Information Technology and Services

Management Consulting

Publishing

Computer Software

Others

Use cases

CRM

Sales Enablement

Customer Service

Lead Management

Vtiger CRM's key features

Most critical features, based on insights from Vtiger CRM users:

Task management

4.5

(8)

Territory management

4.0

(1)

Sales pipeline management

3.8

(21)

Reporting/Analytics

4.0

(15)

Workflow management

4.0

(4)

Email management

4.0

(10)

Segmentation

4.5

(2)

Quotes/Estimates

4.0

(3)

Calendar management

3.3

(4)

All Vtiger CRM features

Features rating:

4.2

(336)

Access controls/permissions

5.0

(2)

Activity dashboard

(0)

Alerts/Escalation

(0)

Alerts/Notifications

4.8

(4)

API

(0)

Appointment scheduling

(0)

Automated routing

(0)

Autoresponders

(0)

Business card/badge scanning

(0)

Calendar management

3.3

(4)

Calendar/Reminder system

4.4

(8)

Calendar sync

(0)

Campaign management

(0)

Client management

3.7

(3)

Collaboration tools

(0)

Contact database

4.8

(16)

Contact management

4.3

(28)

Content management

(0)

CRM

(0)

Customer complaint tracking

(0)

Customer database

4.4

(7)

Customer Service Analytics

(0)

Customizable fields

(0)

Customizable reports

4.5

(2)

Customizable templates

5.0

(1)

Dashboard

(0)

Data import/export

4.1

(7)

Document management

(0)

Document storage

3.7

(10)

Email management

4.0

(10)

Email marketing

5.0

(2)

Email templates

(0)

Email tracking

(0)

Engagement tracking

(0)

Forecasting

4.0

(1)

For insurance industry

(0)

For sales teams/organizations

2.0

(1)

For small businesses

5.0

(2)

For startups

(0)

Help desk management

(0)

Inbox management

4.5

(2)

Interaction tracking

3.9

(11)

Internal chat integration

(0)

Knowledge base management

4.0

(1)

Lead capture

4.0

(10)

Lead distribution

(0)

Lead management

4.3

(31)

Lead nurturing

(0)

Lead qualification

4.0

(10)

Lead scoring

(0)

Lead segmentation

1.0

(1)

Live chat

4.7

(3)

Marketing automation

4.0

(5)

Mobile access

3.8

(4)

Mobile app

(0)

Monitoring

(0)

Multi-Channel communication

3.0

(1)

Opportunity management

(0)

Performance metrics

5.0

(1)

Pipeline management

4.3

(4)

Predictive analytics

(0)

Prospecting tools

(0)

Quotes/Estimates

4.0

(3)

Referral tracking

(0)

Reporting/Analytics

4.0

(15)

Reporting & statistics

(0)

Routing

(0)

Sales activity management

5.0

(1)

Sales forecasting

(0)

Sales pipeline management

3.8

(21)

Sales reports

(0)

Sales trend analysis

(0)

Search/Filter

5.0

(1)

Segmentation

4.5

(2)

Self service portal

(0)

Social media integration

4.0

(1)

Source Tracking

(0)

Support ticket management

4.7

(7)

Task management

4.5

(8)

Territory management

4.0

(1)

Third-Party integrations

(0)

Web-based deployment

3.0

(3)

Web forms

(0)

Workflow management

4.0

(4)

Vtiger CRM alternatives

Vtiger CRM

4.3

(336)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.2

Value for Money

4.5

Customer Support

4.2

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.4

Value for Money

4.1

Customer Support

4.1

HubSpot CRM

4.5

(4.4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.4

Zoho CRM

4.3

(6.9K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

Vtiger CRM pricing

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

One Pilot

0.00

/user

Features included:

Autoresponders
Campaign Reports
Comments Sections
Document Management
Email Integration
Idle Alerts
Listing and Segments
One View
Profile Scoring

One Growth

/user

Per month

Features included:

Autoresponders
Internal Team Collaboration
Document Management
Email Integration
Campaign Reports
Listing and Segments
One View
Multi Pipelines

One Professional

/user

Per month

Features included:

Agent Level Business Hours
Customizable Reports
Internal Team Collaboration
Invoice Generation
Lead Scoring
Least Loaded Ticket Assignment
Live Chat
Multi Pipelines
Profile Scoring
Purchase Order Management
Sales Insight
Sales Order
Social Ticketing
Vendor Management

One Enterprise

/user

Per month

Features included:

Agent Level Business Hours
Customizable Reports
Internal Team Collaboration
Internal Ticketing System
Internal Tickets
Invoice Generation
Lead Scoring
Least Loaded Ticket Assignment
Live Chat
Multi Pipelines
Profile Scoring
Purchase Order Management
Sales Insight
Sales Order
Social Ticketing
Vendor Management
Work Order Management

User opinions about Vtiger CRM price and value

Value for money rating:

4.5

Of 50 reviews that provide robust commentary on Vtiger CRM's price and value, mention it in a positive light.

Most reviewers indicate that Vtiger CRM offers strong value for money, highlighting its affordable pricing and the breadth of features included even in lower-tier plans. They appreciate the availability of both a free open-source version and a budget-friendly cloud-hosted option, which allows small businesses and startups to access essential CRM functionalities without significant upfront investment. Many users find the free version sufficient for basic needs, with the option to upgrade to paid plans for more advanced features as their requirements grow. Reviewers appreciate the regular updates and ongoing development, noting that the platform continues to add new features while maintaining reasonable costs. They say the free trial provides full access to the product’s capabilities, helping them evaluate its suitability before committing. Some users report that Vtiger CRM’s cost is significantly lower than comparable solutions, making it an attractive alternative for organizations with limited budgets. A few reviewers mention that while advanced features may require additional investment, the overall value remains high. Some reviewers feel that the need for developer resources to customize or maintain the open-source version can offset initial savings, and a minority think the platform lacks value for those seeking highly advanced or seamless solutions.

, and

Vtiger CRM integrations (33)

Integrations rated by users

We looked at 336 user reviews to identify which products are mentioned as Vtiger CRM integrations and how users feel about them.

Zapier

Integration rating: 4.5 (3)

“Automates lead flow and internal processes. We use it to push form submissions into Jobber, trigger follow-ups, and keep everything synced without manual entry. Saves time and prevents missed leads.”

Bruce M.

General Manager

Gmail

Integration rating: 5.0 (2)

“It makes it easy to schedule events with other Gmail users.”

Rylie P.

Communications Coordinator

Microsoft 365

Integration rating: 5.0 (2)

Twilio

Integration rating: 3.0 (2)

“Texting customers back and forth”

Kelly M.

Owner

Vtiger CRM customer support

What do users say about Vtiger CRM customer support?

Customer support rating:

4.2

We analyzed verified user reviews to identify positive and negative aspects of Vtiger CRM customer support.

Widely noted by reviewers, Vtiger CRM's support team is responsive, helpful, and consistently resolves issues quickly.

A large number of users highlight the support staff's patience, professionalism, and willingness to guide users through complex tasks.

Frequently reported by users, support is available through multiple channels like live chat and phone, ensuring easy access when needed.

Support options

Knowledge base

Chat

Email/help desk

Phone support

24/7 (live rep)

Faqs/forum

Training options

Webinars

Live online

Videos

In person

Documentation

To see what individual users say about Vtiger CRM's customer support, check out the review snippets below.

“The support for this product is pretty scarce”

Chris Q.

CEO

Vtiger CRM FAQs

Q. What is Vtiger CRM used for?

Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle. 1. Marketing teams to capture and nurture leads. 2. Sales teams to score, track and close resulting deals. 3. Support teams to access complete customer history and provide exception support.

These products have better value for money