App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Customer Experience Software with Sentiment Analysis

AvatarImg
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

271 software options

Sponsored

Personalize your search

Any industry

Any business size

InMoment logo
4.5
(20)

Customer and employee experience management software

visit website
InMoment is a modern Customer Experience (CX) solution that combines data, technology, and human expertise.

InMoment's data scientist- and PhD-led Strategic Insights team goes beyond technology to help companies recognize and prove the power and value of experience initiatives.

Read more about InMoment

Users also considered
Freshworks Customer Service Suite logo
5.0
(1)

Omnichannel customer support software

visit website
Freshworks Customer Service Suite facilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

Read more about Freshworks Customer Service Suite

Users also considered
Zoho CRM Plus logo
4.4
(62)

Unified Customer Experience platform

visit website
Zoho CRM Plus is a unified customer experience platform that brings sales, marketing, projects, analytics, AI etc together for a better customer experience.

Read more about Zoho CRM Plus

Users also considered
Alchemer logo
4.5
(305)

Give every customer a voice. Make every voice matter.

visit website
The Alchemer Platform is the ideal solution for teams, departments, or for an entire organization looking to close the feedback loop with their customers and employees.

Read more about Alchemer

Users also considered
Birdeye logo
4.7
(644)

#1 most trusted reputation and customer experience platform

visit website
Access to customer reviews, across every touch point, from every source, in one place. BirdEye lets you dig beneath reviews, ratings, customer feedback, and survey scores to discover what's working, what's not, and where. Collect feedback across the customer journey via email, websites, SMS.

Read more about Birdeye

Users also considered
Customer Frontlines logo
4.7
(246)

Customer experience management (CXM) platform

visit website
Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.

Read more about Customer Frontlines

Users also considered
Call Journey logo
4.0
(2)

Small moments, deep insights

visit website
Driving improved CX, sales and compliance outcomes through having the right data in the right format

Read more about Call Journey

Users also considered
VoiceAnalytics logo
4.8
(4)

Gain insights out of all your customer interactions

visit website
By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers.

Read more about VoiceAnalytics

Users also considered
Keatext logo
3.8
(19)

Your most impactful improvements start here.

visit website
Keatext is a text analytics solution that delivers AI-based recommendations and ready-to-share reports leveraging GPT to improve customer experience.

Read more about Keatext

Users also considered
Zoho Desk logo
4.5
(2.1K)

Superior customer service. Lasting experiences.

visit website
Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

Read more about Zoho Desk

Users also considered
ReviewInc logo
4.8
(25)

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
SurveyMonkey logo
4.6
(9.9K)

A market-leading survey platform.

learn more
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.

Read more about SurveyMonkey

Users also considered
Freshdesk logo
4.5
(3.2K)

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels.

Read more about Freshdesk

Users also considered
Hootsuite logo
4.4
(3.6K)

Social Media Management & Scheduling for SMBs and Enterprise

learn more
Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

Read more about Hootsuite

Users also considered
Intercom logo
4.5
(1K)

Making internet business personal

learn more
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support.

Read more about Intercom

Users also considered
Sogolytics logo
4.7
(721)

Customer and employee experience management platform.

learn more
SoGoSurvey’s customer experience (CX) platform enables companies of all sizes to discover and act on what drives customer loyalty. Keep customers happy and build value for your CX initiatives by prioritizing activities with the biggest potential impact on valued customers.

Read more about Sogolytics

Users also considered
Tidio logo
4.7
(444)

Communicator for businesses. live chat, messenger and email

learn more
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface

Read more about Tidio

Users also considered
Hotjar logo
4.7
(506)

Digital experience insights for any business selling online.

learn more
Improve your customer experience with Hotjar. An intuitive, visual way to discover, consolidate, and communicate user needs.

Read more about Hotjar

Users also considered
Broadly logo
4.8
(336)

Online review & reputation management for small businesses

learn more
Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

Users also considered
Zoho Survey logo
4.6
(419)

Everything surveys—made simple and powerful.

learn more
Zoho Survey is an online survey and questionnaire creation software, scalable to suit your specific needs. Learn more at https://www.zoho.com/survey/

Read more about Zoho Survey

Users also considered
Sprout Social logo
4.4
(576)

Social Media Management Software for Business

learn more
Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence.

Read more about Sprout Social

Users also considered
Yotpo logo
4.6
(357)

Yotpo, the leading eCommerce marketing platform.

learn more
Take the guesswork out of customer experience: See exactly what your customers think about your products and get instant feedback on new releases.

Read more about Yotpo

Users also considered
Grade.us logo
4.8
(250)

White-labeled review marketing platform for agencies & SEOs

learn more
Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify the best reviews on website and social media channels.

Read more about Grade.us

Users also considered
Swell logo
4.6
(341)

Cloud-based customer experience management platform

learn more
Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

Read more about Swell

Users also considered
NiceJob logo
4.9
(191)

Reputation marketing with reviews, social & SEO tools

learn more
NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

Read more about NiceJob

Users also considered