EngageBay Reviews

Really proactive when we ask for any update. Very responsive. Really friendly team. Easy to use.

There is nothing to add here but the form has to have 40 characters!

Thanks for the review Ian.

How you can really drill down into sorting contacts. It's almost like have a spreadsheet to organise different contacts. We use it for sending individual booking emails alongside broadcast emails. We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market. The other thing we love is the customer response - there's a chat service and usually someone is on there within minutes of a request and they stick with you until it's fixed. Best on the market - and certainly at this price.

The training manuals could be improved - that said, they are always happy and prompt to help - but some of my queries could are general and could have been covered in a manual/video.

Thanks for the review Sian.

The all-in-one feature is the best for me. Having all client information and tracking results from marketing in the same place really is beneficial! The user interface is attractive and easy enough to set your business up in a very short amount of time with not a lot of effort.

I feel as if some sort of interactive tutorials versus going to YouTube videos to learn would really up the level of this application even more! While it is fairly easy to use, there are times when I wonder if there are specific features without quickly being able to determine if that is true or not. There is a technical assistance feature that is very responsive, so this really is not a big con. I am managing just fine.

The price of this product is what is appealing, some aspects are easy to use but there are some that are frustrating.

When building landing pages you have to manually optimize the pages for mobile, whereas many other tools implement the mobile optimization automatically.

This is an excellent tool for small businesses. It has helped me with the marketing of my business by deigning interactive emails for me. It has alot of customizable templates from which you can choose. It also allows visitor tracking tool. You can schedule calls.

I would like to see a mobile app for this app which they dont have up till now also it is a little bi expensive for people who have freshly started their business.

It is amazing to me how feature-rich the platform is at the cost. More features and functionality than some of the 'big guys' for a fraction of the cost. It is easy to use and train clients on the system, so that is ALWAYS a huge plus for us.

Learning curve at first just to understand how it works differently from other systems, but that is not necessarily a con of EngageBay because that is the same for every new platform as each has their own little intricacies.

Thanks for the great review Cameron. Your words are super encouraging. We will continue to build great features to help small businesses grow their businesses without breaking the bank on expensive bloated software.

Easy of use, easy of implement, easy of integrate!

Webinar features, landing pages does not support reusable headers and footers, no option to build own templates. Missing Social Software Analytics

Thanks for the review Marcello. Our landing pages can now support reusable headers and footers. We have developed this feature and it is currently in QA and should go live in a couple of days. We already have the feature to build new landing templates from scratch. You can also code your own ones too. Please check it out and we would glad to help if needed.

The software is nice to use some features are pretty self-explanatory, but there are some features that are missing maybe adding like a module based system where you are able to create and customize modules to your liking, which our previous CRM system was able to do wish there was a function like so.

Some features are missing, or are under development but the current ones available are fine for now but as the industry grows your CRM should be able to adapt otherwise it's not good

Thanks for the review Matthew. We look forward to receiving all the customer feedback and making EngageBay the best marketing and sales software for growing companies.

EngageBay is a great tool for marketing automation for small companies (finally!) and for a reasonable price. You can customize all views and see the data you want to. You can take a bulk action on multiple contacts - this makes work easier and faster (and if you work on another platform, you can easily transfer your contact list). It enables creating contact lists so you can send tailor-made content. Its fully customized forms are a great way to gather leads from your website. You can also create a custom domain for landing pages built in EngageBay - it's very important to build credibility, cause people don't want to click on unknown links. PS: I'm referring to the Marketing Platform mostly.

I don't find anything to dislike, this tool seems to be pretty helpful.

Thanks for the review Anna

Easy to use Easy to train new staff on functionality

All good, Nothing much. most features are good to use

Thanks for the review Nikunj

Quick and easy to use. All very easy. It has everything we need (integration, mail automation, sales automation, lead generation, Android and Ios apps, support ticket e chat for visitors, etc...).

It is not possible to program post social (at the moment you can only monitor your profiles, although technical support has assured me that it is in their roadmap). Maybe the pricing model needs to be improved by including web analytics per user in the basic version and offering a monthly block of "no branded" emails.

Thanks for the review and feedback Pierpaolo Villano.

First, its platform is simple and easy to use. With the landing page builder, you can perform tasks such as URL importation. Also, you can make any landing page depending on your needs. Secondly, the platform has both automation and landing page on the same place. So, if your business involves a lot of emailing, then you are definitely going to find this useful. It will save you an incredible amount of time when marketing. There's also the option of having EngageBay Marketing customized to best fit your needs. So if you need changes of any sort, you don't have to worry about the tool's flexibility. Also, the customer service is excellent. If you encounter any problem, you will be assisted accordingly. For a small business, this tool does pretty much everything required by teams.

They need to make some improvements to the email templates.

Thanks for the review. We are adding more email templates and should be available in few weeks.

This is basically like hubspot but without the expensive price tag. You'll probably get everything you need and more.

The social suite isnt really a tool I can use yet. I personally dont see the point of being able to view some of my social networks without being able to post. BUT on the other hand, they are fairly new and I understand that developing new features take time.

Thanks for the great review Tommy.

To be honest, I just met CRM who can understand what I need to make my small business will promising to grow in the future and I can get it when using EngageBay. EngageBay gives me the best experience to run Email Marketing and Sales activities on one platform. Reps help me to achieve what I need with the best support that can't I imagine before.

What I dislike is, that I always get the best answers I need and make them use them as one of my favourite CRM applications. Automation on Email Marketing need more improvement.

Thanks for your feedback Ilham. We are pleased to have patrons like you who like our product. We are constantly working towards making EngageBay the best marketing and sales automation platform for growing businesses.

Are use EngageBay for most things that include a sales pipeline, CRM, Appointment scheduling, and task management. It is amazing that one app can truly do as much as this application can do. What puts this application above many others has is the customer support they receive from the developers. First off they’re always releasing new features. These features are almost always stable. Second, the features really enhance the product themselves… They don’t just become loaded features that aren’t related like some other apps do. I’m excited to see you with this application can go, since it’s newer than most.

I think I am so excited to see where I can go, that the only thing I like least is waiting for all of the awesome updates

Thanks for your feedback. We would be sending a weekly newsletter sharing all the updates.

Simple to use landing page builder, which is quite unique and works really well. You can send cool looking emails without any coding or extra efforts. Workflow is also built in the system itself, saves you lot of time with cold emailing and drip campaigns.

Not exactly a con but it would be better if they add more CRM features. This way we don't need to use different software for CRM.

Thanks for your feedback. We already have a comprehensive set of CRM features and we would soon add more.

I signed up for EngageBay because I of their CRM features. It has so many promising features like tracking deals, contacts, list, email marketing and automation. I like that I can manage all marketing in my business in one place + Integrate with Zapier.

At the time of writing it looks as if the product is not polished enough. I am having glitches with sequences and email marketing automation, plus Zapier integration doesn't include deals yet (expected soon). Support is great answering all my question and fixing all the problems I encounter, but still it looks like some job is still missing.

Hi Yasaf. Thanks for your review. We are constantly working towards making the platform better and your feedback will certainly be considered and worked on.

As a strong email marketing and automation tool, Engagebay provides to create simple HTML emails, nurture campaigns and scoring programs that provide your sales team with better overall leads. Great ease of use for the creation of campaigns. The workflows allow automating manual activities that speed up your work.

Everything has worked really well. The user experience isn't entirely intuitive but I feel like they are constantly updating it and making it better.

Thanks for the review. We are working hard to make EngageBay as the most simple and affordable all-in-one marketing and sales software for growing companies.

I can plan lead generation campaigns from a single pience of software STEP 1- Start with building a Landing Page STEP 2- Get your Email templates in place STEP 3- Automate the process and build sequences STEP 4- Kick off the campaign with your contacts STEP 5- Just enjoy the show STEP 6- Then analyze the reports and play with Dashboard to take better decisions It does not end there STEP 7- The CRM takes over and helps you manage the sales cycle and tasks much better

I will be happy to see more landing page templates and more variety in forms

Thanks for your feedback. We would soon be adding more landing page templates and forms.

It's really helpful for our email marketing campaign from designing email, landing page to tracking and reporting result

Need to update more customizing function which allows marketer designing more easily

Thanks Anh for your feedback.Much appreciated!

The software is great and very much extendable with API and other customization . We had some special requirements for our custom CRM and the team was very helpful in getting new functions create for us and made sure we were taken care if we had any issues or concerns.

Some api docs did not exist on the public website they have

Thanks for the review Mehran Mirza

All features! We where looking for a all-in-one platform.

That you need to buy addition credits for e-mails in the pro-plan.

Thanks for the review Martijn.

So far the functions available are all a must for a marketer... Contacts, Forms, Landing Pages and Email Campaigns/Automation => all you need to gowth hack any business. The landing page creator is what I like most - all is just drag and drop and no technical knowledge required.

There was one instance that my account was suddenly downgraded to a free plan... But the support team was fast enough to upgrade my account back in just a few minutes. So far I do not see any red flags.

Thanks Kernan for your feedback. We are pleased to have clients like you who are keeping us motivated in improving the platform constantly.

1. Easy to navigate 2. Easy to manage 3. Highly efficient and effective software 4. Great CRM to use for Marketing, Sales and Lead Generation 5. Easy to integrate so many pieces together just using the right tags So much emphasis on the finer and in-depth detail which is key

No cons whatsoever! Highly recommend to other companies looking for the all-in-one marketing tool and to create Lead Gen.

Thanks Michael for sharing your feedback.

Engagebay works pretty well with my business. I was using ActiveCampaign but the costs were adding up quite quickly. I tried other platforms but the automation sequence offered by ActiveCampaign are not easy to find, until, I got Engagebay. The platforms offer an awesome automation platform for emails, plus landing pages and forms. It works quite well and can be a perfect substitute.

I would like more design capabilities for the forms, but I heard they are already implementing it.

Thanks for the review Leonardo. Yes, we are working on the feedback provided by users on forms.