App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Pipeliner CRM Logo

The Better CRM - Built For Sales, Used By Sales!

(53)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Pipeliner CRM Reviews

Overall rating

4.6

/5

215

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.92/10

Reviews by rating

Suggested alternatives

zoho-crm
pipedrive
monday-crm

Pros and cons

So, Pipeliner CRM is the kind of CRM that I recommend for anyone who wishes to be successful in his sales activities and digital marketing in general.
The support team has been excellent, and their marketing team does a great job of promoting helpful content as far as sales best practices and use of their product.
I have been very impressed with the Pipeliner customer support. They have been very responsive when I have questions and have good follow up.
Really bad experience or no MKT tools, reporting is not a strength of this product either which make it useless.
Really bad tool if we think that MKT and Sales are one team.
Burdensome data entry, can be costly and Focused on the wrong person.
Filter reviews by

Overall rating


Company size


Industry


Time used


215 reviews

Recommended

AvatarImg
AvatarImg

Abel A.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Avis pipeliner crm

Reviewed a year ago
Pros

it super fast giving the possibility of creating dynamic reports and very simple and effective jobs

Cons

nothing to say apart from the name suggestion which we cannot find when we do a name search. Sometimes we forget the spelling of names

NK
AvatarImg

Nana Kwame M.

Education Management, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

A great CRM for Medium to Large Scale Businesses

Reviewed 2 years ago

I get exact and specific sales analytics and I can easily track the sales performance to make sure we are on the right path.

Pros

It was not hard to get my head around Pipeliner CRM. After a few hours of usage, you would think I was a pro. Navigation is also super easy.

Cons

I wish we could integrate more third party add-ons onto the CRM and this is a huge disadvantage for us.

LT
AvatarImg

Logan T.

Industrial Automation, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Flexible and easy to use

Reviewed 2 years ago

Overall it has been an excellent experience. The Support team is incredibly helpful and the software is easy to learn

Pros

the flexibility is the best feature of Pipeliner CRM. It is easy to modify and adjust as business needs change

Cons

Products and Categories flexibility is still being improved. Some improved report and graphical data representations would be nice

AL
AvatarImg

Arthur L.

Industrial Automation, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great platform and has lots of features!

Reviewed 2 years ago

Reliably keeping track of engagements and campaigns.

Pros

Has many features that help group clients and contacts together to keep track of engagements and campaigns. Many additional modules to connect to external applications to make life easy.

Cons

Certain filtering functions do not allow enough advanced customization to select the information you would like to see, worked with Pipeliner support and these features may be added in future releases.

GF
AvatarImg

Geoff F.

Electrical/Electronic Manufacturing, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Pipeliner

Reviewed 2 years ago
Pros

It is the CRM our company uses. Helps us manage leads, opportunities and pipeline.

Cons

Requires additional support just to allow system to provide valid data for number of leads inputted and date inputted.

AA
AvatarImg

Andrew A.

Industrial Automation, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Powerful CRM Tool

Reviewed 2 years ago

Provides company-wide visibility into Account information and history in order to provide our Accounts a better experience. Establish clear Ownership, Action items, and Next Steps to Accounts, Contacts, and Opportunities. Provide a clear method to triage new Website and other external leads and integrate them into the Sales Workflow.

Pros

Very intuitive interface for account, contact, and opportunity tracking. Powerful API for interfacing with our ERP system. Responsive to feature and issue requests.

Cons

Billing can be unclear as to which features are included for which user levels. Have hit barriers with the reporting tool.

JH
AvatarImg

Jamie H.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Excellent CRM for managing contacts and sales pipelines

Reviewed 2 years ago
Pros

Nice way for us to show our factories the progress we have made with selling their products

Cons

Not having the ability to use subfolders for uploading documents.

KH
AvatarImg

Kevin H.

Computer Software, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

It is extremely simple to utilize!

Reviewed 2 years ago
Pros

It is extremely simple to utilize and you can likewise roll out any improvements to your pipeline without having any issues. They likewise have an exceptionally appealing UI awesome designs that will make you generally lean toward Pipeliner.

Cons

The help group should run after paying attention to the client needs and tending to them properly with the goal that they can guarantee a smooth encounter for their clients all through their use of the stage.

SK
AvatarImg

Steve K.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great CRM for job tracking

Reviewed 3 years ago

Pipeliner has been a very valuable tool for our company and our company's growth

Pros

It is easy to follow the progression and tracking of all our jobs Great way for us to track our customers

Cons

The limit to document size The limit to characters you can add to the notes field

BA
AvatarImg

Bonnie A.

Construction, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Fast ROI, excellent UI, and low TCO. We picked the right CRM!

Reviewed 3 years ago
Pros

Pipeliner has made complexity "simple". The total cost of ownership (TCO) is low because the admin portal is easily managed and customized by our team without expensive interaction with the provider. The User Interface is intuitive and visual. The drag and drop feature is fantastic.

Cons

Some of the features lack depth. Search results are not alphabetical order which is inefficient and frustrating. Our industry is document heavy and there is no folder management. Also, the system will not allow documents larger than 30MB. We are in the construction industry and not able to upload architectural plans. Bulk updates are designed around Primary Contacts and we have to manually re-link opportunities when a contact that was not Primary leaves their job. Sometimes that requires manually re-linking up to 500 opportunities.

KV
AvatarImg

Kai V.

Logistics and Supply Chain, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Pipeliner Experience

Reviewed 3 years ago

It gives a quick overview about my sales status and where to improve.

Pros

It is an easy to use software that gives a quick overview about sales status and development

Cons

The graphic function for reports could be improved.

WR
AvatarImg

Winston R.

Telecommunications, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simply the best CRM

Reviewed 3 years ago

Having a 360 view of the customer and allowing us to engage with our customers in a more powerful way. We now have greater insights as to our customers preferences , buying patterns, etc which have allowed us to be more strategic and provide a more individualized offering to each customer.

Pros

I tried other CRM like MS Dynamics etc, and you need a full-time IT staff to install and manage, which as a small business, we cannot afford. Pipeliner is packed with features up and running in a few hours instead of days. The user interface is very visual and easily customizable with various views along with the drag and drop feature within the Opportunity Pipeliner. The software is constantly being updated wtih new and powerful features which has really added immense value to our business. We have recenly integrated Pipeliner iwth our Accounting software and it has been great. Additionally their support staff are very quick to respond and resolve any issues that may arise. Overall Pipeliner is very easy to use but packs a whole lot of powerful features

Cons

Very happy so far with Pipeliner CRM so nothing to write here.

GP
AvatarImg

Gerald P.

Mechanical or Industrial Engineering, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Most User Friendly CRM

Reviewed 5 years ago

Pipeliner CRM system helps with easy collection and efficient qualification of leads into opportunities.It also helps with ensuring collaboration through its buying center feature which shows everyone with influence in the buying decision. The war room feature helps focus the team on the activities required to close the most important deals efficiently.

Pros

Pipeliner CRM system is visual in nature which makes it easy to navigate from one section or component to another such as from leads to opportunities, or even within the same component .I also like the inclusion of leading indicators which make it possible to simulate future team performance if the team continues on the same track.

Cons

Pipeliner CRM system is generally a good software but they could improve on making it easier to add notes when creating leads for additional things to consider along the sales processes to ensure the sale is concluded in a timely manner.

DS
AvatarImg

Daniel S.

Education Management, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CRM Review

Reviewed 5 years ago

Excellent system easy to use implement and is very effective

Pros

Handling opportunities (click and drag). Targeted values, and sales velocity features

Cons

Difficulty deleting unwanted opportunities

JI
AvatarImg

JEREMIAH I.

Information Technology and Services, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

EXCEPTIONAL PIPELINER CRM

Reviewed 5 years ago

Product design and modification, Product pricing, Promotion mix, Selection of channels of distribution, Maintaining dealer relationships.

Pros

Data entry can be automated, Allows for easier collaboration and potential to add revenue

Cons

Burdensome data entry, can be costly and Focused on the wrong person

CE
AvatarImg

Chukwujekwu E.

Textiles, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Sales 2.0 and Sales 3.0 Integrated Technology

Reviewed 5 years ago

Pipeliner CRM has an amazing technology that solves virtually the problems encountered with the traditional CRM’s - less sophisticated, self-responsibility, integration of sales, marketing and customer services.

Pros

Pipeliner CRM has an amazing visual simplification (cybernetics) that is designed to break down its operational complexities. This is far different from the traditional CRM’s. It’s user friendly; has the ability and capacity to store and present information to the user on offline mode - using Pipeliner CRM Hybrid. This helps and backs me up when I’m in an airplane mode or out-of-network area, and need to recall some information about my customer on a business meeting with me.

Cons

The navigation tools don’t have a description note to highlight what’s expected in that page without having to be trained or technically supported.

JA
AvatarImg

JOSIAH A.

Information Technology and Services, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A game changer is in town!

Reviewed 5 years ago

My experience about Pipelinersales CRM, is amazingly engaging. I will recommend it for every sales operation that's aspiring to get organised for growth.

Pros

I am a well trained salesman and I have been selling various products and solutions for over 30years. I never came across an amazing game changing software like this, that can impact positively on sales operations. Do you want to move your sales to the next level? Try Pipelinersales CRM, your operations will never be the same again.

Cons

Considering a global market, the company should have a Customer care dept that will operate 24/7 a week.

AvatarImg

Verified reviewer

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best CRM Onboarding experience

Reviewed 6 years ago

increased dealflow and accelerated deal velocity

Pros

they gave me exceptional customer support as part of my free trial, very helpful explained how it works and how it would help me manage my sales workflow

Cons

it wasn't clear to me what the advantage was in leveraging their tool vs any other. while it works great there isn't anything unique aside from the service

ES
AvatarImg

Eric S.

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Organizer

Reviewed 8 years ago

I like the way Pipeliner keeps activities sorted, recorded, and displayed. It makes my tasks better organized so things don't get forgotten.

Pros

Task tracking

Cons

Minimal information on the task icons.

AvatarImg

Verified reviewer

Internet, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

I RECOMMEND PIPELINER

Reviewed 8 years ago

The relationship between contacts, accounts, related accounts is fantastic and with Pipeliner I can see everything in one place. It is not overwhelming and complex from the start as many other tools are and it is simple to track your sales opportunities, make reports and forecasts. it is really user-friendly and the drag and drop function is really useful. Feeds module help the company to improve team collaboration and social media sync help your sale agents to know better consumer.

Pros

really helpful to track your opportunities and close more deals

Cons

maybe the price was a little bit hight but now they're doing better

AvatarImg
AvatarImg

Jessica S.

Professional Training & Coaching, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

The best visual process CRM on the market!!!

Reviewed 8 years ago

Pipeliner is the best visual CRM software that offers a defined process workflow for your sales team. We love the ease of use and intuitiveness. Pipeliner was clearly designed by a salesperson for sales teams. We love the process ease of use so much we are implementing it to manage other systems as well.

Pros

Quick & easy customization of fields and forms Email feed integration The new navigator is a fantastic snapshot and the timeline clearly shows whats ahead in the pipe

Cons

While I love it all I would like a few more functionalities such as; email templates for each sales steps along with calendar syncing. I'm sure Pipeliner has that in the works and am excited to check it out!

JC
AvatarImg

Jean Clément R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

PipeLiner CRM

Reviewed 8 years ago

Fantastic solution to have a clear view at any moment of the sales situation of your team. No need to ask your team to "prepare report", you can have any report you need, at 1 click. Meeting are now focused on action, not on "reporting". In future companies without CRM will not exist. It is a real tool which any company need. Even a 1 person company will improve productivity with PipeLiner.

Pros

Very easy tu use and configure. Fantastic ressources. No other CRM is so visual. Powerfull.

Cons

Phone call intengration, but it looks like they are working on it.

AvatarImg
AvatarImg

Lynn B.

Management Consulting, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Fantastic sales management software!!!

Reviewed 9 years ago

We have been using Pipeliner for a couple of months now and it is light years ahead of the competition. It is incredibly easy to use, all of our sales team has adopted it and I have a better understanding of our sales pipeline that ever before. As a company that is experiencing rapid growth Pipeliner is a critical part of our management infrastructure. Our sales ops guys have received outstanding...

Pros

Ease of use, visual interface, & widespread sales personnel adoption, great response times for any issue.

Cons

Some small administration issues. Nothing major and most of what we have given feedback on is already on the product roadmap for the next release.

AvatarImg
AvatarImg

Eric L. D.

Management Consulting,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Best Value Business Tool

Reviewed 9 years ago

Pipeliner provides all the features every seller and sales manager needs and can use. The entire system is designed with the user in mind; from compelling graphics to ease of customization and access to multiple performance analytics.

Pros

Online and offline accessibility on multiple devices, Inviting and intuitive GUI, automatic synchronization local to cloud, ability to add images and documents, social media access, multiple dashboards and pipelines, content-rich tutorials and user guides - and super responsive customer support.

Cons

Myriad of options, pull downs and filters take some time to master.

VJ
AvatarImg

Valentin J.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Best CRM I used

Reviewed 9 years ago

The things which I like about Pipeliner are the following: 1. It's NOT ONLY cloud based, but it has a local offline PC/Mac software, which syncs to the cloud. This way ot's fast and gives access to your data anytime, anywhere. With other cloud based systems I have been waiting for the changes to refresh, and offline I did NOT have access to my data. 2. The relationshop between contacts, accounts,...

Pros

No pros were added to this review

Cons

No cons were added to this review