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Qualtrics CoreXM Logo

Qualtrics CoreXM

Customer insights & brand research survey management tool

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Qualtrics CoreXM Pricing, Features, Reviews and Alternatives

Qualtrics CoreXM product overview

What is Qualtrics CoreXM?

Qualtrics CoreXM is a survey management tool designed to help businesses collect feedback across multiple platforms and provide insight into brand awareness and consumer preferences. Key features include customer segmentation, sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, data insight reports, and more.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
24/7 (Live rep)
Email/Help Desk
Chat
Phone Support

Training options

In Person
Live Online
Documentation
Webinars
Videos

Qualtrics CoreXM pricing information

Value for money

4.5

/5

373

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Qualtrics CoreXM features

Functionality

4.6

/5

373

Total features

93

8 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Alerts/Notifications
Data Import/Export
Email Marketing
Customizable Branding
Customizable Templates

Functionality contenders

Qualtrics CoreXM users reviews

Overall Rating

4.8

/5

373

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10
Rating distribution

5

4

3

2

1

290

75

8

0

0

Pros
It's easy to learn, easy to use, and even easy to teach. I love this software and would love to become some sort of certified expert user if at all possible.

HS

Hira S.

I love the flexibility of options in terms of how you can deploy questions and the type of questions you can ask using this software. What you can do with the data afterward is just as excellent too.

AR

Anonymous Reviewer

What I love most about Qualtrics is the suite of tool built into the software to help analysis the results. I also appreciate all the options in crafting the survey.

CE

Cody E.

Cons
There are only a few things that we have found the software incapable of doing, and they have been rather minor. We did request that the company add them to their "to-do" list.

AR

Anonymous Reviewer

Our one complaint is that the price has crept up over the years to the point that it's significantly higher than we were paying 4-5 years ago.

SL

Stewart L.

The data analysis options offered within Qualtrics are weak, as are the data cleaning options. This is a non-issue for smaller, or non-scientific surveys.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating

Qualtrics is a super powerful, customizable data collection tool but may be overkill for some projec

Reviewed 2 months ago

Transcript

Nathan: My name is Nathan. I'm a Visiting Assistant Professor. I rate Qualtrics, five out of five stars....

MV
AvatarImg

Megan V.

teacher

Education Management, 5,001-10,000 employees

Review source

Overall Rating

surveymokey is better, and often cheaper

Reviewed a year ago

Transcript

Megan W.: Hi, my name is Megan and I'm a new teacher induction manager for a major metro school district...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It's the best option for a survey platform

Reviewed 25 days ago

Best survey platform in spite of his questionable UI updates, but we'll stick with it forever.

Pros

Qualtrics is our go-to for any survey methodology. If qualtrics can't do it, another platform can't do it at all-- there is no other solution with as many features or functionality (e.g. Max Diff study template!)

Cons

Qualtrics updates it's user interface fairly frequently without warning-- this can be a bit disruptive. sometimes we more or less lose functionality when qualtrics makes the UI unintelligible. They need to do better when pushing updates.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Designed to Advance your metrics

Reviewed 3 years ago

This tools is fantastic for working with our Faculty and Researchers. They expect in-depth analysis and appreciate the power of Qualtrics. Our staff and administrative personnel have all learned to use Qualtrics and most of my co-workers find it easy to use and can adapt it to their various needs. This is a great option for anyone looking for a variety of analytics for surveying, and can be adapted to simpler projects as well.

Pros

The most useful part of Qualtrics is the depth of analytics you receive on your surveys, questionnaires, and other tools. In real time, as you develop your surveys you are given insights into how your data can be analyzed. It is designed to help you get the data you need back without asking unnecessary questions. The menu for building out surveys is very easy to use and the number of options and variety in types of questions gives you the ability to develop them exactly how you want. Conditional formatting is easy to implement, and there are many ways to incorporate other media into your survey/questionnaire. The surveys are built to be compatible in mobile without any additional design input as well.

Cons

At times Qualtrics is a more powerful tool than you need. I find that there are some users who adapt to Qualtrics quickly, but others simply do not need it. If you are asking straight-forward surveys and only need basic analysis, you can find easier and lower cost tools. Some people can be overwhelmed by the options and the "analysis" that come with the variety of question-types. That being said, this can be a one-size-fits-all solution, but there will be some training and trial and error involved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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State of the art for survey building

Reviewed 25 days ago

As I limit my experience with Qualtrics to building surveys, distributing them, and downloading the dataset to work on data processing and analyses using other tools, the platform does its job. I could certainly expand my use of the tool if reporting and data visualization features offered a better user experience and look and feel.

Pros

Qualtrics is the state of art when it comes to survey building platforms. It has one of the most user-friendly interfaces, it allows very complex logics, and offers questions types that you don't see in other tools. It is also super easy to upload my own lists and I often use their panel for outside sample recruitment.

Cons

I am not a big fan of Qualtrics' reporting and data visualization features. The look and feel is poor and the tool is not flexible enough - if the dashboard feature was available, it could be another story. Customer support is also poor: they are not timely and often times they do not resolve my issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An adequate tool for measuring customer experience

Reviewed 3 years ago

Qualtrics offers a nice dashboard that shows all of your current projects. It is intuitive to create new projects and offers a diverse array of options for those projects. However, I find that it is not as easy to create "advanced" projects in Qualtrics as in other software.

Pros

Easy to configure an NPS question and link into existing studies, offers industry standard studies like SUS "out of the box." (Or our administrator made templates that look like built-in features)

Cons

It was more difficult to customize the questions in Qualtrics than in other products used to manage user surveys.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Powerful survey tool

Reviewed 25 days ago

It's been a great product and very powerful for what I am looking to accomplish, I just wish the reporting results were a little faster to build.

Pros

What I like most about Qualtrics is the ability to quickly and easily build a survey. I also like the ability to apply logic and branching to my surveys to create the survey flow.

Cons

On the Results tab, when I view the results, the default report gives various charts and graphical displays for each question. This pretty much shows everything you want to see, but in my case, I only needed to see the Mean of the answers for each question and had to go through each question and remove all of the graphical charts and grids and then select the Mean only. I wish there was a quicker way to simply select what I want to see instead of removing these other, unwanted results.

Qualtrics CoreXM FAQs and common questions

Q. What type of pricing plans does Qualtrics CoreXM offer?

Qualtrics CoreXM has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Qualtrics CoreXM?

Qualtrics CoreXM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Qualtrics CoreXM support?

Qualtrics CoreXM supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Korean, Spanish


Q. Does Qualtrics CoreXM support mobile devices?

Qualtrics CoreXM supports the following devices:
Android, iPad, iPhone


Q. Does Qualtrics CoreXM offer an API?

Yes, Qualtrics CoreXM has an API available for use.


Q. What other apps does Qualtrics CoreXM integrate with?

Qualtrics CoreXM integrates with the following applications:
Tray.io, Jira Work Management, Make, Contentsquare, Jira, Annex Cloud, SessionCam, SAP Customer Experience, Mavenlink, Tango Card, Zapier, Genesys Cloud CX, FullStory, Tethr, Stella Connect, Fuel Cycle, Grade.us, Freshdesk, Adobe Analytics, Infegy Atlas, Salesforce Sales Cloud, Pendo, Slack, Tremendous, Tableau, LogRocket, Xoxoday, Chattermill, ServiceNow, Dynamics 365 Business Central, ClickTale, Quantum Metric, UserTesting, Marketo Engage, SAP Analytics Cloud, SocketLabs, ReviewTrackers, HubSpot CRM, Zendesk


Q. What level of support does Qualtrics CoreXM offer?

Qualtrics CoreXM offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support

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