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Qualtrics CoreXM is a survey management tool designed to help businesses collect feedback across multiple platforms and provide insight into brand awareness and consumer preferences. Key features include customer segmentation, sentiment analysis, trend alerts, predictive behavior analytics, real-time response monitoring, data insight reports, and more.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.5
/5
373
Starting from
No pricing info
Value for money contenders
Functionality
4.6
/5
373
Total features
93
8 categories
Functionality contenders
Overall Rating
4.8
/5
373
Positive reviews
290
75
8
0
0
HS
Hira S.
AR
Anonymous Reviewer
CE
Cody E.
AR
Anonymous Reviewer
SL
Stewart L.
AR
Anonymous Reviewer
Overall rating contenders
Ho'omana Nathan H.
Visiting Assistant Professor
Higher Education, 10,001+ employees
Review source
Transcript
Nathan: My name is Nathan. I'm a Visiting Assistant Professor. I rate Qualtrics, five out of five stars....
Megan V.
teacher
Education Management, 5,001-10,000 employees
Review source
Transcript
Megan W.: Hi, my name is Megan and I'm a new teacher induction manager for a major metro school district...
Mark F.
Verified reviewer
Financial Services, 1,001-5,000 employees
Used weekly for 2+ years
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Best survey platform in spite of his questionable UI updates, but we'll stick with it forever.
Qualtrics is our go-to for any survey methodology. If qualtrics can't do it, another platform can't do it at all-- there is no other solution with as many features or functionality (e.g. Max Diff study template!)
Qualtrics updates it's user interface fairly frequently without warning-- this can be a bit disruptive. sometimes we more or less lose functionality when qualtrics makes the UI unintelligible. They need to do better when pushing updates.
Andrew P.
Verified reviewer
Higher Education, 201-500 employees
Used monthly for 2+ years
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This tools is fantastic for working with our Faculty and Researchers. They expect in-depth analysis and appreciate the power of Qualtrics. Our staff and administrative personnel have all learned to use Qualtrics and most of my co-workers find it easy to use and can adapt it to their various needs. This is a great option for anyone looking for a variety of analytics for surveying, and can be adapted to simpler projects as well.
The most useful part of Qualtrics is the depth of analytics you receive on your surveys, questionnaires, and other tools. In real time, as you develop your surveys you are given insights into how your data can be analyzed. It is designed to help you get the data you need back without asking unnecessary questions. The menu for building out surveys is very easy to use and the number of options and variety in types of questions gives you the ability to develop them exactly how you want. Conditional formatting is easy to implement, and there are many ways to incorporate other media into your survey/questionnaire. The surveys are built to be compatible in mobile without any additional design input as well.
At times Qualtrics is a more powerful tool than you need. I find that there are some users who adapt to Qualtrics quickly, but others simply do not need it. If you are asking straight-forward surveys and only need basic analysis, you can find easier and lower cost tools. Some people can be overwhelmed by the options and the "analysis" that come with the variety of question-types. That being said, this can be a one-size-fits-all solution, but there will be some training and trial and error involved.
Anonymous Reviewer
Verified reviewer
Market Research, self-employed
Used weekly for 2+ years
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As I limit my experience with Qualtrics to building surveys, distributing them, and downloading the dataset to work on data processing and analyses using other tools, the platform does its job. I could certainly expand my use of the tool if reporting and data visualization features offered a better user experience and look and feel.
Qualtrics is the state of art when it comes to survey building platforms. It has one of the most user-friendly interfaces, it allows very complex logics, and offers questions types that you don't see in other tools. It is also super easy to upload my own lists and I often use their panel for outside sample recruitment.
I am not a big fan of Qualtrics' reporting and data visualization features. The look and feel is poor and the tool is not flexible enough - if the dashboard feature was available, it could be another story. Customer support is also poor: they are not timely and often times they do not resolve my issues.
Steve B.
Verified reviewer
Financial Services, 10,001+ employees
Used weekly for 1-2 years
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Qualtrics offers a nice dashboard that shows all of your current projects. It is intuitive to create new projects and offers a diverse array of options for those projects. However, I find that it is not as easy to create "advanced" projects in Qualtrics as in other software.
Easy to configure an NPS question and link into existing studies, offers industry standard studies like SUS "out of the box." (Or our administrator made templates that look like built-in features)
It was more difficult to customize the questions in Qualtrics than in other products used to manage user surveys.
Graham P.
Higher Education, 5,001-10,000 employees
Used monthly for 2+ years
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It's been a great product and very powerful for what I am looking to accomplish, I just wish the reporting results were a little faster to build.
What I like most about Qualtrics is the ability to quickly and easily build a survey. I also like the ability to apply logic and branching to my surveys to create the survey flow.
On the Results tab, when I view the results, the default report gives various charts and graphical displays for each question. This pretty much shows everything you want to see, but in my case, I only needed to see the Mean of the answers for each question and had to go through each question and remove all of the graphical charts and grids and then select the Mean only. I wish there was a quicker way to simply select what I want to see instead of removing these other, unwanted results.
Q. What type of pricing plans does Qualtrics CoreXM offer?
Qualtrics CoreXM has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of Qualtrics CoreXM?
Qualtrics CoreXM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Qualtrics CoreXM support?
Qualtrics CoreXM supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, English, Finnish, French, German, Irish, Italian, Japanese, Korean, Spanish
Q. Does Qualtrics CoreXM support mobile devices?
Qualtrics CoreXM supports the following devices:
Android, iPad, iPhone
Q. Does Qualtrics CoreXM offer an API?
Yes, Qualtrics CoreXM has an API available for use.
Q. What other apps does Qualtrics CoreXM integrate with?
Qualtrics CoreXM integrates with the following applications:
Tray.io, Jira Work Management, Make, Contentsquare, Jira, Annex Cloud, SessionCam, SAP Customer Experience, Mavenlink, Tango Card, Zapier, Genesys Cloud CX, FullStory, Tethr, Stella Connect, Fuel Cycle, Grade.us, Freshdesk, Adobe Analytics, Infegy Atlas, Salesforce Sales Cloud, Pendo, Slack, Tremendous, Tableau, LogRocket, Xoxoday, Chattermill, ServiceNow, Dynamics 365 Business Central, ClickTale, Quantum Metric, UserTesting, Marketo Engage, SAP Analytics Cloud, SocketLabs, ReviewTrackers, HubSpot CRM, Zendesk
Q. What level of support does Qualtrics CoreXM offer?
Qualtrics CoreXM offers the following support options:
Knowledge Base, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat, Phone Support