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TeamSupport

The complete B2B solution for great customer support

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(19)

TeamSupport Pricing

Pricing overview

Value for money rating

4.4

/5

809

Price starts from

49

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Pricing details

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

What users say

Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing.
Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Reviewed 9 years ago

Are you in the market for a ticketing system? How about a real ticketing system that is ready to go – straight out of the box? If that isn't good enough, what if I said that there is such a system that you can also configure and customize to whichever extent that you need? You would think that the above options are wishful in the “grand design” of any ticketing system, but when it comes down to...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Team Support Software allows us to minimize the procedural complexity of customer support cycles thus achieving optimized client satisfaction levels.

Reviewed 4 years ago

We love to Team Support's software ability to allow our company to aggregate volumes of seemingly disparate customer and business case details into easily understood customer profiles which allow our company to focus on customer support and not software options and application. Team Support does require a financial commitment , for the Enterprise and Support desk options do provide equal value for the money. Another possible solution to understand the particular value to your company would, we suggest, to select the "demo" option where a prospective company can work closely with Team Support customer service to install and perform software service features before any financial commitment is made.

Pros

Real time customer alerts , the ability to perform and archive screen and video recordings , the ability to organize product tracking. The easily understood customer user interface is attractive. The cloud based software is consistently updated by their company which we like.

Cons

Some companies may think that the monthly charge for service and support options for Enterprise and for the Support Desk option are exorbitant. We believe given our recent experience that this is not the case. Our general comments offer a possible compromise to assess value before any finances are committed. Email integration could be improved as well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Solid and easy to use

Reviewed 6 years ago

I have used Team Support for a few years and it has served our support purposes very well. It is flexible enough to handle advanced ticket management features and simple to implement. Their support is very helpful and responsive to issues also. Very proactive when it comes to upgrade and possible outage/interruption notices. And they communicate cause and resolution openly. Overall nice interface, easy to use, flexible and expandible, a great value.

Pros

Very easy to implement and use Team Support. Low cost of ownership and it grows and adapts as needed. When we migrated from in-house to hosted email, it was an easy adjustment to keep it integrated. Very happy with the product and the support

Cons

None that I have come across

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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RodsReview

Reviewed 6 years ago

Been on the system of a year and half and the same issue still plague me. I have submitted Numerous Feature Request and the sit in Pending or are denied. I have Many Many open Cases that are Bugs and they seem to go no where as well. I have one in particular the happens to me every day, But was told it wasnt a over all a big deal, and the work around is to copy and paste my action to a notepad, Hit...

Pros

-Its Cheap per seat, -Its customization of fields

Cons

-Being able to share a custom field between company and ticket, This is huge to us, Salesforce did it. -Your Text Formatting and editor is terrible. It constantly changed font sizes -The fact the you always have to refresh and update. If you have a ticket open on your tabs and something comes in, you have to refresh or close and reopen. Your new Screen capture program as it is easier to use the quality...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software!

Reviewed 2 years ago
Pros

Super easy to use. Love that the features are easy to change and alter, test, etc.

Cons

Can lead a horse to water, but you can't make him drink. It's hard to show the value of the software to all team members throughout different departments.

Vendor response

Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It is one the best customer support tool. We solve the issues that customer face by using this tool.

Reviewed 5 years ago

Because of Teamsupport our customers problems are solved in very less time, this in turn helped us to grow very soon. Employee training cost is reduced as using this is very easy.

Pros

It is very user friendly and can be customized easily. It is available in low cost. Email integration system is very effective here. It has a Dashboard which gives complete outline of customers status with us. It also provides the option to track the history. We can also find the Live chat option in the portal.

Cons

Iam satisfied with Teamsupport tool but the video quality where we record for customers view using Red button option is not good. I feel it should be of more quality.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TeamSupport Review

Reviewed 5 years ago

We are using the product for a few months now. Comparing it to our previous Oracle system, I see pros & cons (mostly pros) In general, working with the TeamSupport is a lot easier. Much less complections & much faster responses. In addition, the Oracle is extremely "heavy" & consumes a lot of resources from the end user' while the TeamSupport is web based interface with low resource consumption...

Pros

ease of use customer friendly

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great Customer Service and a Great Product

Reviewed 8 months ago

I've been using Team Assistance for a few years and it's been great for our support needs. It's versatile enough to handle extensive ticket management capabilities while yet being simple to set up. Their customer service is also incredibly helpful and responsive to difficulties. When it comes to upgrades and possible outage/interruption alerts, they are extremely proactive. They also openly communicate the root of the problem and its remedy. Overall, it's a nice interface that's simple to use, adaptable, and expandable, and it's a wonderful value.

Pros

Once you know where everything is, the produce is really simple to use. I really like the automatic email option since it comes in handy when we're out of the office or when we need to follow up on tickets that haven't been answered. If tickets are not responded to within a specified amount of time, the system will close them.

Cons

To be honest, it's a fantastic piece of software; but, there are a few drawbacks, such as needing to search for a ticket and then clicking on it to access it. But that is a minor annoyance. It's not anything that affects my work; it's just a pet peeve of mine.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Simple for employees and customers alike

Reviewed 13 years ago

There is nothing like TeamSupport with all the features and capabilities--as well as the free tech support--available for a reasonable price to smaller companies. And when you compare to more expensive, off-line systems, you find that TeamSupport still offers greater flexibility and a superior interface. Since switching to TeamSupport, our customers have more respect for our business and faith in our customer service. Their confidence in our products means increased word-of-mouth advertising and quality reviews. Moreover, happy customers come back for later versions, new products, and expanded services.

Pros

We chose TeamSupport not only for the features and convenience, but the easy to navigate, simple to understand, and quick to learn interface. Adding, updating, and closing tickets is intuitive and uncomplicated. It's much easy to work together, recycling information from ticket to wiki entry. Customers have the option of self-service, decreasing the time to find the right solution. Customers appreciate the user-friendly portal which shows exactly what they need. TeamSupport enables a smooth workflow so everyone gets things done faster and with fewer complications. We're able to understand and communicate better with our customers thanks to the 360-degree view of our customer base.

Cons

There are always complications to working on the web. Obviously, if your Internet connection is unreliable, you will have problems using software-as-a-service to some degree or other.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Team Support

Reviewed 6 years ago

Overall, Team Support is a good enough product. I have a few criticisms of the way they do things, but overall, it's not bad. I've used slightly better ticketing software in the past, but it was also much more expensive. For the money, I would say Team Support exceeds expectations and certainly meets our requirements for help desk ticketing.

Pros

It is affordable and generally customizable for different workflows

Cons

It can sometimes be a little slow to navigate between screens and tickets and new tickets don't automatically refresh in Firefox.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We use this in our company for support for stores.

Reviewed 4 years ago
Pros

The fact that it is easy to use. Many functions that are very useful. Great features and not at all hard to get used to.

Cons

The pricing could be a bit less. And it is a bit expensive to have multiple accounts in our company. And only one account can be logged in to one device.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very good software for the cost

Reviewed 6 years ago

I've been able to streamline support experience and keep better records to keep things in order so I can better serve customers without missing any issues. A very fast loading and low clutter site at a very reasonable price. Very easy for customers to contact me or me to type in customer contacts so issues can get resolved.

Pros

The cost is great and the navigation is simple

Cons

Sometimes get random errors - merging tickets seems to be major issue. Also difficult to set up web based ticket system to forward as the subdomain

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TeamSupport has increased our efficiency and case resolutions

Reviewed 5 years ago

our support team transferred our case tracking software from a leading expensive CRM to Teamsupport in early 2017. The ease of transferring 10 years of historical case data to getting in all our contacts and customers was so much easier than we could have hoped for. We have seen increases within the support teams case loads and seeing cases closed much quicker than before. The tool offers a lot of...

Pros

Easy to use and very easy to migrate our old data to. The auto email features are quite nice

Cons

would like to be able to better sort customers on large group emails when the auto case creation is used

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Powerful Ticket Management Software delivered in a user friendly package

Reviewed 5 years ago

Cost Saving, Ticket Management, Customer Service

Pros

Team Suport is intuitive and simple to operate. The configuration is straight forward and once set up is complete, the management capabilities given to you are extremely powerful. The SLA system is particularly flexible and easy to customise to your needs. The dashboard gives you a complete overview of your ticket flow and the reporting Suite produces all the information you need and the customer Support is outstanding! you always get an answer and helpful screenshots.

Cons

As a still developing software there are a few features that need enhancement Such as the reporting charts need to link to ticket views when clicked, Mass ticket updates should cover a broader range of options.. these things can all be covered in road-map releases and with the outstanding customer support I am confident that all my needs will be met in the near future.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Customer support service

Reviewed 4 years ago
Pros

Team support is easily handle the high critical support request in a quick time. As a business analyst I have collect all the issue given by customers and make sure to complete in a small time. Also we can create a ticket with there status, like critical, high , low and high critical. Ticket have saved into the data base so we have a data for a future. Provide all the information in a single email to make it easy for customer.

Cons

One important thing some ticket should give a permission like public or private so the only product customer can see there issues. Also add a screen share functionality.

Vendor response

Thank you Vishal, however are you sure you are talking about TeamSupport? We have no record of you or your company and TeamSupport offers both public/private actions as well as screen sharing. If you were on a trial we'd love to connect for a personalized demo to show you all of our fantastic features!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent, knowledgeable, fantastic support..

Reviewed 4 years ago

Highly recommended support software. A must have!

Pros

I can say that this software is one of the greatest support software that we are using very intuitive and helpful for us as a team. They even help us manage our customers.

Cons

Expensive. That is the only thing that think might be a con. Its cost per agent per month is a bit costlier.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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TeamSupport - Great for Business To Business!!

Reviewed 4 years ago
Pros

- VERY easy to use. - Using many of the custom features TeamSupport can integrate into your current workflow, but at the same time improve your team's performance. - Provides a GREAT and an easy to use Custom Hub portal for your customers to access tickets, KB, WIKI, ticket submission, and etc. - Great KB and WIKI Tools for customers, so common questions can be answered. - Doesn't require a Programmer or Web Designer to set up Customer Hub, out of the box it was easy to use. - Using the Custom Reports, we are able to provide visibility in to areas of our business that needed attention

Cons

- Cost is bit high, but as long as they are always improving the systems, it will remain a good investment. - Takes a long to setup all the Custom fields, types, and etc.

Overall Rating
  • Value for money
  • Ease of use
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Reviewed 9 years ago

We are a full-Service EHR Medical Billing, EHR Sales & Implementation Company that has been using TeamSupport for over two years now to manage our client and internal support tickets. We searched high and low for a true support platform that would provide our support team real-time ticket feeds, solutions, and updates while integrating with our Salesforce CRM. We found exactly that in TeamSupport....

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Reviewed 9 years ago

We are a growing software company building robust marketing platforms, and we are always on the look on different ways to improve our business. We make it our business to keep our users engaged and a big part of this is supporting them. A month ago we are comparing different web based Support solutions that best caters to our business needs. The previous tool that we were using is not too bad, but...

Pros

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Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent Product / Excellent Service

Reviewed 9 years ago

We have a specialized healthcare application used in the US, Canada and the UK. We are a small company but we have a lot of users. We started using TeamSupport to track customer issues. After a few weeks we noticed that if we marked the customer issue as a bug or a update request we could then very easily track these needs the next time we did an update. Because it is easily customized we were able...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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TeamSupport.com is full featured, and easy to use

Reviewed 13 years ago

TeamSupport.com is a full featured ticket tracking system that is great for tracking bugs, but also great for tracking other issues/tasks/Feature requests. We are currently discussing expanding our use of TeamSupport.com.

Pros

The most obvious pro here is there is virtually no setup time. With the toolset that TeamSupport offered, we were able to configure our site within a 45 minute meeting with all our stakeholders in the room. The support from Muroc systems has been fast and helpful. Our teams are also very happy with the low cost considering the robustness of the application. I think what closed the deal for us was the ability to not just track 'bugs' (which we do), but also track other tasks and issues within the company. It gives us a central location for all the activity within the company. We migrated our Feature Request processes to TeamSupport.com as a result.

Cons

Would like some native CRM functionality, but we are likely to use Highrise, which TeamSupport.com has good integration with.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Industrial duty ticketing system

Reviewed 3 years ago

It sure beats having customer information scatter far and wide in spreadsheets, random notes, misc places. Being able to see customer distress indexes, drilling down on what is repeatedly failing, etc. is a valuable tool.

Pros

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas!

Cons

Although it is bragged up as being self-hosted, they price the self-hosting option WAY out of reach for a small business like ours. So we're still forced to use their cloud-based system which has way too much latency for this day and age, and we're forced to use their mile long gibberish email address to get emails into the system. Why not simply have mail server settings so we can use our own mail server?

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The road to perfection is a long one, and TeamSupport is on it's way.

Reviewed 5 years ago

TeamSupport is outstanding for B2B Customer Service/Technical Support/Ticketing. That is their targeted market segment. TeamSupport is not intended for B2C. I do not endorse TeamSupport for B2C. But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

Pros

Excellent product, excellent team, excellent company. An exemplar in excellence in every dimension. Outstanding customer service. In it's own league vs. Zendesk, Freshdesk, Kayako, Zoho. Excellent design, onboarding process, and features.

Cons

There are bugs. It is not perfect. The documentation is good and needs improvement. Some features need to be updated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
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Best Customer Support Software by TeamSupports.Com

Reviewed 9 years ago

TeamSupports is always my go-to-service when I need to setup a support site for a company or product. I've worked with other systems in the past, and TeamSupports is on par or above in all areas I've evaluated. Their pricing is simple and clear - they don't charge you crazy rates for a single feature like SSL, and they don't offer you enticing rates that quadruple after a single year of usage. At...

Pros

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Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
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Great Support Application that meets business needs!

Reviewed 9 years ago

A month ago we are comparing different web based Support tools that best caters to our business needs. The previous tool that we were using is not too bad, but configuring it is too hard that no one seems to user. In the search for a new tool to use, we had trial versions of various apps until we tried Team Support. The tool is very easy to configure, has customizable fields and workflows and...

Pros

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Cons

No cons were added to this review