TeamSupport Pricing Plan & Cost Guide

TeamSupport

B2B Customer Support Software

4.45/5 (730 reviews)

TeamSupport Pricing

Starting from: $50.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

Support Desk : $50/month per user*
Enterprise: $65/month per user*
*with annual billing

Payments may be made monthly or annually

Free trial - no credit card required

All plans include unlimited support & training

View Pricing Plans Free Trial

Competitors Pricing

Tix

Starting from: $0.25/month
Pricing model: Subscription

Agile Ticketing

Starting from: $500.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

SpinOffice CRM

Starting from: $27.50/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

iVvy

Pricing model: Subscription
Free Trial: Available (No Credit Card required)

Pricing Comparison

How does TeamSupport compare with other Customer Management apps?

Subscription plan?

TeamSupport



97% of apps offer a
subscription plan

Free trial?

TeamSupport



84% of apps have a
free trial

Free plan?

TeamSupport



26% of apps have a
free plan

Pricing Comparison

Customer Management app prices shown are $/month




TeamSupport Pricing Reviews

Pros
  • I like the ease of use and support.
  • We have done a lot of customization
  • Easy to use, robust, price is right!
  • The cost is great and the navigation is simple
Cons
  • None so far
  • Can't think of any.
  • None that I have come across
  • Sometimes sends out unwanted emails to clients.
98%
recommended this to a friend or a colleague

25 reviewers had the following to say about TeamSupport's pricing:

jamiem

Flexible Support Database solution

Reviewed 2013-08-26
Review Source: GetApp

TeamSupport is replacing our homegrown Support database we've used for over a year. We're a fast growing electronic medical records company whose support needs have evolved over time. We chose Team Support on their willingness to work with us, and their price point was much more reasonable than Salesforce Service Cloud.

Pros
Great customer support and team flexibility. Lots of customizations opportunities. Affordably priced

Rating breakdown

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TeamSupport

B2B Customer Support Software

Rod Montgomery

RodsReview

Used daily for 1-2 years
Reviewed 2016-07-05
Review Source: Capterra

Been on the system of a year and half and the same issue still plague me. I have submitted Numerous Feature Request and the sit in Pending or are denied. I have Many Many open Cases that are Bugs and they seem to go no where as well. I have one in particular the happens to me every day, But was told it wasnt a over all a big deal, and the work around is to copy and paste my action to a notepad, Hit Refresh on the Ticket, Start a new Action, Copy and paste my notepad back into the New Action. This seems a little much. I was also told of a Feature that was very important to us, would be coming. After a month or two on the system I inquired about it, and was told, nope cant do it. We constantly have to refresh the interface, Hangs up a lot. System Performance is a big issue. Does seem that all the server issues that were going on are better, but that was painful. We get a ton of SPAM cases, There needs to be a way to filter that by domain name.

Pros
-Its Cheap per seat, -Its customization of fields

Cons
-Being able to share a custom field between company and ticket, This is huge to us, Salesforce did it. -Your Text Formatting and editor is terrible. It constantly changed font sizes -The fact the you always have to refresh and update. If you have a ticket open on your tabs and something comes in, you have to refresh or close and reopen. Your new Screen capture program as it is easier to use the quality is terrible compared to what was there a year ago or whenever it was switched out. -The fact that I dont get my submits actions sent to my email, This needs to a field I can chose to receive or not -The fact that you cant duplicate a ticket -Cant Create Ticket Views for Individual user -Need Action the Save button at the top of the action as well as the bottom. -NeedFloating Formatting bar -Add option to minimize or +/- actions on ticket page -A way when a customer has multiple tickets open, and replies to the wrong ticket - To be able to move/merge that action to the proper ticket.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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TeamSupport

B2B Customer Support Software

Michael Boyle

Very good software for the cost

Used daily for 6-12 months
Reviewed 2016-11-15
Review Source: Capterra

I've been able to streamline support experience and keep better records to keep things in order so I can better serve customers without missing any issues. A very fast loading and low clutter site at a very reasonable price. Very easy for customers to contact me or me to type in customer contacts so issues can get resolved.

Pros
The cost is great and the navigation is simple

Cons
Sometimes get random errors - merging tickets seems to be major issue. Also difficult to set up web based ticket system to forward as the subdomain

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TeamSupport

B2B Customer Support Software

victor Basaldua

great product for support

Used weekly for 6-12 months
Reviewed 2018-05-10
Review Source: Capterra

Pros
This product is great for a business that deals with a lot of support calls, it has great reporting.

Cons
The only complaint or con i would say is that the price is a bit on the expensive side to add agents.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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TeamSupport

B2B Customer Support Software

Omar Weathersby

Solid and easy to use

Used daily for 2+ years
Reviewed 2016-11-15
Review Source: Capterra

I have used Team Support for a few years and it has served our support purposes very well. It is flexible enough to handle advanced ticket management features and simple to implement. Their support is very helpful and responsive to issues also. Very proactive when it comes to upgrade and possible outage/interruption notices. And they communicate cause and resolution openly. Overall nice interface, easy to use, flexible and expandible, a great value.

Pros
Very easy to implement and use Team Support. Low cost of ownership and it grows and adapts as needed. When we migrated from in-house to hosted email, it was an easy adjustment to keep it integrated. Very happy with the product and the support

Cons
None that I have come across

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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TeamSupport

B2B Customer Support Software

Edward Bell

Great Customer Service Application

Reviewed 2015-02-20
Review Source: GetApp

Our Customer Service Department recently switched from Microsoft CRM to TeamSupport and could not be happier. The application is very user friendly and does everything we need. TeamSupport's customer service is great! They are always friendly and willing to help.

Pros
Easy to use, robust, price is right!

Cons
Sometimes sends out unwanted emails to clients.

Rating breakdown

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TeamSupport

B2B Customer Support Software

Levi Storey

Team Support

Used daily for 1-2 years
Reviewed 2017-03-28
Review Source: Capterra

Overall, Team Support is a good enough product. I have a few criticisms of the way they do things, but overall, it's not bad. I've used slightly better ticketing software in the past, but it was also much more expensive. For the money, I would say Team Support exceeds expectations and certainly meets our requirements for help desk ticketing.

Pros
It is affordable and generally customizable for different workflows

Cons
It can sometimes be a little slow to navigate between screens and tickets and new tickets don't automatically refresh in Firefox.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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TeamSupport

B2B Customer Support Software

Waiyan Win

We use this in our company for support for stores.

Used daily for 2+ years
Reviewed 2018-05-04
Review Source: Capterra

Pros
The fact that it is easy to use. Many functions that are very useful. Great features and not at all hard to get used to.

Cons
The pricing could be a bit less. And it is a bit expensive to have multiple accounts in our company. And only one account can be logged in to one device.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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TeamSupport

B2B Customer Support Software

Crystle Hamad

Great Value Great Features

Reviewed 2014-08-10
Review Source: GetApp

I have used the team support ticket system for my IT consulting business for a few years. I love that customers can submit tickets simply by sending an email and update tickets by replying to ticket update emails. The application stores all customer info in one place, is very versatile and customizable..

Pros
Ease of use for customer and support staff. Highly customizable application and ticket automation Very affordable for small businesses Has a useful mobile app Team Support staff gets 5 stars, they are responsive, helpful and nice to work with.

Cons
They have a great customizable web portal that comes with the regular price, however it is not secure unless pay extra, which renders it useless unless you pay. On occasion, their system has problems but they are resolved within a few hours.

Rating breakdown

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TeamSupport

B2B Customer Support Software

Adam Belle

Great Customer Support Product

Reviewed 2011-08-18
Review Source: Capterra

Of all the products we reviewed before making the move, this one was by far the closet fit to our customer support model and has worked out great for us. The technical team has been very helpful from importing our legacy data to adding enhancements along the way. Highly recommended!

Pros
Easy & Intuitive Web Interface Allows for many Customizations Has Customer Facing Portal Reasonably Priced

Cons
None so far

Rating breakdown

Ease of use
Customer support

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TeamSupport

B2B Customer Support Software

Anonymous

Good Help desk or customer support application

Used weekly for 1-2 years
Reviewed 2018-02-26
Review Source: Capterra

Pros
Simple and easy execution. Covers all the standard help desk needs. Simple pricing structure. Well ticket Management.

Cons
Reports cannot be generated in all formats. Slow in loading. Customization issues. Less third-party integration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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TeamSupport

B2B Customer Support Software

Sam Shelton

Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing!

Used daily for less than 6 months
Reviewed 2018-06-05
Review Source: Capterra

Pros
The layout and design by far are the best features. The ability to assign to tickets customers and/or contacts is a great feature. We use it mainly for B2B and many times an individual is not the customer a company is, TeamSupport allows us to assign in such a way.

Cons
Would love to see a flexible pricing plan like some others offer. For instance a price for users who just use certain features like reporting, or maybe a per use option as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TeamSupport

B2B Customer Support Software

Rita Gasseling

TeamSupport

Reviewed 2014-11-13
Review Source: Software Advice

Pros
I like the ease of use and support.

Cons
What I like least about the product would have to be the pricing.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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TeamSupport

B2B Customer Support Software

Kevin Christopher Castro

Excellent, knowledgeable, fantastic support..

Used daily for 1-2 years
Reviewed 2019-03-14
Review Source: Software Advice

Highly recommended support software. A must have!

Pros
I can say that this software is one of the greatest support software that we are using very intuitive and helpful for us as a team. They even help us manage our customers.

Cons
Expensive. That is the only thing that think might be a con. Its cost per agent per month is a bit costlier.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TeamSupport

B2B Customer Support Software

rohit nikam

great to use

Used daily for less than 6 months
Reviewed 2018-04-10
Review Source: Software Advice

Pros
Easy Interface even for fresher who are new to industry of IT Helpdesk. Pricing is also considerable if we compare it to the services it gives.

Cons
Support from the company is very less if you have any issue with the software then you have to wait for it long time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TeamSupport

B2B Customer Support Software

Anonymous

Great app for customer high level support.

Used daily for less than 6 months
Reviewed 2018-07-10
Review Source: GetApp

Pros
A lot of features. Allow you to provide a lot of information for the customer, starting from ticketing system and customer hub, integration to emails etc. Highly customizable. Easy to use.

Cons
Price might be less. Would be very helpful if support can be provided within European zone working hours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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TeamSupport

B2B Customer Support Software

Mario Bolivar

A great ticketing solution for small and large businesses alike

Used weekly for 1-2 years
Reviewed 2018-05-10
Review Source: Capterra

Pros
- Organizational capabilities - You can customize and assign roles to specific users - Ticket completion - Employee ratings

Cons
- Pricing - Lack of customer support - No multiple logins for the same user/only one login at a time for each user

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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TeamSupport

B2B Customer Support Software

Jinx Landis

JLandis-ips

Used daily for 1-2 years
Reviewed 2017-03-17
Review Source: Capterra

I don't pay the bills so can't really comment on the prices but I am a user and a fan. Really helps us keep track of client correspondence of which we have a lot!

Pros
We have done a lot of customization

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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TeamSupport

B2B Customer Support Software

Arroxane Eber

Simple for employees and customers alike

Reviewed 2009-12-07
Review Source: Capterra

There is nothing like TeamSupport with all the features and capabilities--as well as the free tech support--available for a reasonable price to smaller companies. And when you compare to more expensive, off-line systems, you find that TeamSupport still offers greater flexibility and a superior interface. Since switching to TeamSupport, our customers have more respect for our business and faith in our customer service. Their confidence in our products means increased word-of-mouth advertising and quality reviews. Moreover, happy customers come back for later versions, new products, and expanded services.

Pros
We chose TeamSupport not only for the features and convenience, but the easy to navigate, simple to understand, and quick to learn interface. Adding, updating, and closing tickets is intuitive and uncomplicated. It's much easy to work together, recycling information from ticket to wiki entry. Customers have the option of self-service, decreasing the time to find the right solution. Customers appreciate the user-friendly portal which shows exactly what they need. TeamSupport enables a smooth workflow so everyone gets things done faster and with fewer complications. We're able to understand and communicate better with our customers thanks to the 360-degree view of our customer base.

Cons
There are always complications to working on the web. Obviously, if your Internet connection is unreliable, you will have problems using software-as-a-service to some degree or other.

Rating breakdown

Ease of use
Customer support

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TeamSupport

B2B Customer Support Software

Pranay Mateti

It is one the best customer support tool. We solve the issues that customer face by using this tool.

Used daily for 1-2 years
Reviewed 2018-02-27
Review Source: Capterra

Because of Teamsupport our customers problems are solved in very less time, this in turn helped us to grow very soon. Employee training cost is reduced as using this is very easy.

Pros
It is very user friendly and can be customized easily. It is available in low cost. Email integration system is very effective here. It has a Dashboard which gives complete outline of customers status with us. It also provides the option to track the history. We can also find the Live chat option in the portal.

Cons
Iam satisfied with Teamsupport tool but the video quality where we record for customers view using Red button option is not good. I feel it should be of more quality.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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TeamSupport

B2B Customer Support Software

Marco Fontolan

Useful tracking tool

Used weekly for 6-12 months
Reviewed 2019-04-27
Review Source: Capterra

Pros
Easy to define tickets and to keep them organized. Good level of reports generation

Cons
Low free trial period. Also it is not easy to find old tickets

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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TeamSupport

B2B Customer Support Software

Dawn Kirby

TeamSupport ROCKS!!!

Reviewed 2014-08-18
Review Source: GetApp

I have worked with several different customer support software packages and TeamSupport is by far the most configurable and easy the learn. With 80% of our support staff being remote employees, TS keeps our whole department informed and makes communication amongst us seamless – we could not do without it. I love the fact that they listen to their customer base and are amenable to making enhancements to the product. Their webinars are not only informative, but entertaining, as well. You guys ROCK – keep up the good work!!

Pros
Easy UI, configurable, evolving, affordable and powerful.

Cons
Can't think of any.

Rating breakdown

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TeamSupport

B2B Customer Support Software

Jessica Houseman

TeamSupport - excellent helpdesk solution

Reviewed 2015-02-20
Review Source: GetApp

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality. TeamSupport continues to develop the platform to fit the needs of their customers and helps us show transparency throughout our company.

Pros
Ticket history and action feed, workflow and ticket automation to users and customers. Customization of customer email templates, customer support.

Cons
Reporting and dashboards could use some more work and having the ability to schedule reports to run and export to end users would be great.

Rating breakdown

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TeamSupport

B2B Customer Support Software

Michelle Hammons

A Very Average Product

Reviewed 2015-03-31
Review Source: Capterra

There are a ton of help desk ticketing software programs available on the market and this one falls right in the middle in terms of functionality. It's slightly more cumbersome that the competition, but comes at a very reasonable price.

Rating breakdown

Ease of use
Customer support

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TeamSupport

B2B Customer Support Software

Eric Houston

The road to perfection is a long one, and TeamSupport is on it's way.

Used daily for less than 6 months
Reviewed 2017-11-22
Review Source: Software Advice

TeamSupport is outstanding for B2B Customer Service/Technical Support/Ticketing. That is their targeted market segment. TeamSupport is not intended for B2C. I do not endorse TeamSupport for B2C. But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

Pros
Excellent product, excellent team, excellent company. An exemplar in excellence in every dimension. Outstanding customer service. In it's own league vs. Zendesk, Freshdesk, Kayako, Zoho. Excellent design, onboarding process, and features.

Cons
There are bugs. It is not perfect. The documentation is good and needs improvement. Some features need to be updated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TeamSupport

B2B Customer Support Software