TicketSpice Reviews

We have used many ticketing solutions and found TicketSpice to possess all of the features we have needed from the more expensive solutions at a fraction of the price. Excellent product.

It would be great to have a rolling window of date availability for ongoing events. Otherwise, the software works great.

Easily customizable. Great customer service! Had all the features we needed and lots of ways to create features we needing, using other features. That might be confusing - but basically they have lots of ways to create options and services that may not be plainly available through their software. It's been really great!

There was a minor glitch in the middle of our festival that we were able to work around, but it caused about 30 minutes of panic. It was part user error, but also part back-end software glitch. However - like I said, it was minor. Also, it was a Saturday and someone from TicketSpice called me on my cell directly from their cell on their day off to make sure I got it figured out.

When I had trouble setting up online payment processing, the online chat with [sensitive content hidden] was very helpful, and when he couldn’t help, he found someone who could. I then talked on the phone with someone who helped me figure everything out. It was so helpful and made things less stressful.

I had a little trouble at first finding a payment processor that would work.

1. The CHAT option is excellent. The staff is patient, competent, thorough, and have excellent communication skills. They are prompt in responding, always follow through, and extend a follow up on the session. 2. Reports and Electronic Payments are timely. 3. Access to reports (i.e., ticket sales per day, deposits per day). Support to ticket holders from my end with requests and information, i.e., for change in reservation, etc., is very user friendly.

There is nothing I "liked least" about TicketSpice.

I loved how easy it was to set up our ticket site. It took me through all the steps and let me preview as I went along. The customization is amazing! I don't feel as though we were boxed in to one look and feel. It feels like our own site, which is awesome. It's easy to see our progress and how many people are purchasing tickets. The customer service is also top notch - they're very quick to reply.

Some of the intricate details can be a tad hard to find, but I can normally find them as I poke around. Since the customer service is so great I don't normally struggle for longer than just a few minutes.

TicketSpice is very easy to use. They have multiple ways to get support.

None. We are very happy with the product.

[SENSITIVE CONTENT] seamlessly designed software to meet Worcester Historical Museum's major exhibit opening timed-ticket needs. The pages he created include our logo, graphics, timed-ticketing, and catalog sales. In a friendly and helpful manner, [SENSITIVE CONTENT] set us up for success.

I really can't identify a con about this software. It is primarily a ticket software program.

First of all, this service is more affordable then the big alternatives I've used in the past. You can get your money right away and the customer service is very personal and friendly.

Nothing. I liked it all baby! Great service.

The ease of use. Prior to using TicketSpice everything was done by hand. TicketSpice saves us a lot of time with registration.

I actually have not had any problems. The program is great and the support is outstanding.

Easy to use, great customer support, less costly than competitors, great and extensive features

Took a little bit to understand the workflow. Once that was locked down, easy to use

Personal contact when there was a problem and quick response

Reports - wish there was a report for just who's coming and not just orders

Fair prices and great service, even for people like my clients who are using the software for things way outside the norm of event ticketing. (We use it for transportation ticketing.) Their programs are about as flexible as templates can get and even work with third-party automation software.

It's set up for concerts and conventions and the like so there's some improvisation we have to do. One day we'll convince them to cater more directly to small-time transport outfits but until then it's still a pleasure working with them.

Absolutely love how easy the service is to use and how quickly we receive a response to any questions with detailed answers / instructions. The App is so easy to use for ticket scanning, it made our event flow so seamlessly. We will continue to use TicketSpice from now on.

Nothing, loved the whole experience. I do recommend watching tutorials to help configure certain things, but customer service was very responsive so it was not an issue at all.

We were completely new to this technology but the friendly, knowledgeable staff is always available to help wherever we need them.

We were intimidated by the technology at first but it is very user friendly.

The customer service was prompt, friendly, and patient. The app was flawless on the night of our event. The cost is very low without sacrificing quality. The app was flexible enough to meet nearly every need we had from start to finish.

The only real con for us was some limitations with reporting. It would have also been nice to do a test run of the app in action (scanning tickets, etc) with a test ticket - versus having to use real tickets for testing our phones, etc.

The software was easy to use, intuitive and facilitated event management.

It would be nice to be able to share seating layouts from one account to another. For example, the venue we used had their own ticketspice account, but since we were a separate group just using the venue on our own account, we had to create our own seating chart layout and could not import their existing seating layout.

Easy to use, tracking, refunds, payments, processing. Easy to customize pages. Everything was very easy and made our event much smoother. Scanning was a cinch and lines moved fast. Can't really think of anything to change it was so good.

We had a weird glitch, which could be totally unrelated but it would add a random amount of drinks to some tickets. Easy to refund though so not a big deal. Of 200+ registrants, only 5 people had this.

I love how affordable this solution is. The transaction fee is minor and there are no monthly fees. As a small non profit, offering small workshops, this was seriously appreciated.

It took me a little while to realize the other solutions offered by WebConnex. We setup TicketSpice for an event before eventually using RegFox because it was more complex.

The biggest pro for me was the fact that money was available immediately, enabling me to use the funds as they came in to handle expenses. Secondly, the fees were very reasonable. I love the fact that it was so easy to navigate and understand for myself and purchasers. This was the very first time I did something and Ticketspice was recommended.

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TicketSpice's customer service, integrations and customizations are awesome! And their fees are than anything else I’ve found. The app is especially user-friendly and intuitive to use. Our volunteers who used the app to check people in were thoroughly impressed. And we got people into our concert and out of the cold in record time! Even one of the ladies who is intimidated by "technology" said the app was so easy.

It's not even really a problem, but we had a lady who purchased three tickets and then needed to switch only one of those tickets to the other night of our concert and that's not possible. You can only switch entire ticket orders to another night of the event. But customer service came up with a workaround for us which was great!

I have been using Ticketspice for years. I have used other companies but have found that Ticketspice works the best for our needs.

A little confusing in setting up your tickets.

It's user friendly, get the job done and the customer service is fast and top notch

I don't like how I still have to pay when I host a free event...but I also get it

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Customer service ; ease of event page set up

WePay platform that they have - HORRIBLE!!!!

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