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TicketSpice Reviews
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78 reviews
Recommended
Todd C.
Director
Marketing and Advertising, 1-10 employees
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Todd C. : Hi, I'm Todd. I'm a digital marketing consultant. One of my clients uses TicketSpice. I gave...
Jared D.
Customer Success Manager
Computer Software, 11-50 employees
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Jared: Hey, I'm Jared. I'm an executive director for a nonprofit that serves widows and orphans, and...
Dustin M.
Nonprofit Organization Management, 11-50 employees
Used weekly for 2+ years
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I love TicketSpice! Our non-profit hosts a variety of event-based fundraisers from a traditional fundraising dinner, to silent auction, to crawfish boil, to sporting clay shoot - so flexibility is of extreme importance. Here are a few of the PROs for TicketSpice: - Extreme customization (example: for our Shoot, we need not only a ticket purchased, but we need to know what gauge of shells, what...
I honestly have not run into a CON with TicketSpice. It does everything I need... and probably has capability to do more, but I don't know what that could possibly be.
Danielle P.
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I signed up for TicketSpice for my conference website (www.LifeschoolingConference.com) after comparing a lot of different options. TicketSpice seemed to offer the most flexibility for the price and I also was really excited about the social networking options. I loved the idea of incentivizing my customers to share my event for an additional amount off their ticket! I was hesitant about the .99 fee...
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Michelle O.
Education Management, 51-200 employees
Used monthly for less than 6 months
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Ticket Spice reporting was great and provider our client the information they needed in an easy to use format. The customer support was very responsive and provided step by step instructions on the task we needed done.
I started using Ticket Spice in the middle of an already established event. I found the software easy to use and adaptable to our needs. There were many features to customize our event.
For the use of ticketing, I really didn't see any cons to using Ticket Spice.
Cori D.
Wine and Spirits, 1-10 employees
Used daily for 2+ years
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Our overall experience with Webconnex and their Ticketspice platform has been excellent. They have created a great product and backed with a great team to assist you in any way they can is a win, win for us as an organization that really needed to optimize our time and organize the way we did business.
Ease of use and integration with our company was number 1 for us. We have grown up right along side of TicketSpice and it has only gotten better. The initial implementation was easy, successful and all due to their excellent support team. Their analytics is an important aspect of the software to us as well as flexibility to customize.
There are always room for improvement and before you can even ask for it the team at Webconnex will most likely have thought of it and already working on it. They are always open to suggestions!
Sarah Q.
1-10 employees
Used weekly for 2+ years
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I had a good experience overall. It's always challenging to switch versions but I found it to be pretty easy.
I like the look and feel much better. Software looks great on mobile devices and loads fast. templates are easy to use.
It is sometimes difficult to find what you are looking for, or the best way to do something. I also don't really like how you can't get totals for the different ticket types easily without pulling a report. There is that one graph with the sales trends which is helpful, but when your ticket types over lay each other, you can't really view them unless you zoom in extra close. Would be great to see...
Mike A.
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After coming from Eventbrite, and testing out MANY ticketing systems for our many events, I have found the NEW 4.0 version of Ticketspice to be the best and in a class by itself. Why? 1. The clean and modern look.. On MOBILE and on web - Looks great... Have yous een an Eventbrite's STRIPPED OUT mobile version? It looks like a contract of text! All the graphics are gone. 2. The crazy flexibility...
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Ms Jacquelin W.
Nonprofit Organization Management, 51-200 employees
Used daily for 2+ years
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Superb
Excellent Customer Service - ease of applications - creative & fun functionality - quick response time - ease of adaptability - helpful video training.
At the beginning, it was difficult with 2-site to check; TicketSpice & Webconnect. Once we were all set, it was a breeze.
Peter R.
Transportation/Trucking/Railroad, 1-10 employees
Used daily for 2+ years
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Two of my clients use it and have for years. Great people and a great product and a great price.
Fair prices and great service, even for people like my clients who are using the software for things way outside the norm of event ticketing. (We use it for transportation ticketing.) Their programs are about as flexible as templates can get and even work with third-party automation software.
It's set up for concerts and conventions and the like so there's some improvisation we have to do. One day we'll convince them to cater more directly to small-time transport outfits but until then it's still a pleasure working with them.
Edyth P.
Performing Arts, self-employed
Used daily for 2+ years
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I love working with ticketspice.
Ticketspice is easy to use, but still has lots of options for customization. The customer care is too notch. If I ever have a question, it is answered quickly and thoroughly. They know their stuff!
I can not think of anything that really bothers me about this program.
Kelly G.
Arts and Crafts, 1-10 employees
Used other for 6-12 months
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The biggest benefit was the tickets were sent with every order, I did not have to worry about processing payments or tickets. If someone lost their email, I was able to go in and resend the ticket with no issue. Once a ticket was scanned, if someone tried to do it twice the app would turn red, so I didnt have to worry about duplicates. Just an overall great experience.
Absolutely love how easy the service is to use and how quickly we receive a response to any questions with detailed answers / instructions. The App is so easy to use for ticket scanning, it made our event flow so seamlessly. We will continue to use TicketSpice from now on.
Nothing, loved the whole experience. I do recommend watching tutorials to help configure certain things, but customer service was very responsive so it was not an issue at all.
Michelle T.
Retail, 1-10 employees
Used daily for 1-2 years
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Ticketspice has simplified our online ordering process and makes it easier for people to learn about our business and purchase advance tickets to ease the lines on site.
We were completely new to this technology but the friendly, knowledgeable staff is always available to help wherever we need them.
We were intimidated by the technology at first but it is very user friendly.
Diana M.
Nonprofit Organization Management, 51-200 employees
Used daily for less than 6 months
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We used TicketSpice for our largest fundraiser of the year; a unique Orange is the New Black-themed premiere party and musical performance. Learning how to use the app, tailoring it to our needs, getting near-constant and friendly assistance from the TicketSpice team, and utilizing the app during and after our event was all simple, exciting, and worry-free.
The customer service was prompt, friendly, and patient. The app was flawless on the night of our event. The cost is very low without sacrificing quality. The app was flexible enough to meet nearly every need we had from start to finish.
The only real con for us was some limitations with reporting. It would have also been nice to do a test run of the app in action (scanning tickets, etc) with a test ticket - versus having to use real tickets for testing our phones, etc.
VICTORIA W.
Events Services, 1-10 employees
Used weekly for 6-12 months
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I was very hesitant on using any type of event software, so I did a ton of trial and error with other free-trial software options and did my fair share of research prior to committing to purchasing anything. The customer service team has been awesome - all of the representatives are extremely kind, helpful and are all very knowledgeable on anything I have questions on!
User friendly; fool-proof; inexpensive; customer service is A+!
Nothing now - confusing at first getting to understand setup but overall its amazing and super easy to use!
Todd C.
Marketing and Advertising, 1-10 employees
Used weekly for 6-12 months
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I'm very happy and currently using this product!
The system has great features & functionality. The costs are very reasonable as well. We have access to reserved seating we can use if needed.
I really only have one issue that seems to have a limitation. The embedding feature Does not work super well on the website. It looks good and functions but it has limited customization. I've had this issue with every ticketing system I've used though.
Lisa M.
Entertainment, 11-50 employees
Used monthly for 1-2 years
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The only problem we were solving was line ups. Going to an on line ticketing platform will eliminate the line ups and also us to allow only a manageable number of people on the farm at a time
The ease of the product. It is also a simple process for our customers to use.
There are no cons it does everything I need it to do.
Zardis N.
Entertainment, 11-50 employees
Used daily for less than 6 months
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Everything was done in the program, i.e. accounting, statistics, and graphs.
The biggest pro for me was the fact that money was available immediately, enabling me to use the funds as they came in to handle expenses. Secondly, the fees were very reasonable. I love the fact that it was so easy to navigate and understand for myself and purchasers. This was the very first time I did something and Ticketspice was recommended.
No cons were added to this review
Jim F.
Nonprofit Organization Management, 1-10 employees
Used other for 1-2 years
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Was looking for a low cost ticket solution w ease of use. Ticket Spice was great fit for us.
Hard to say our experience has been great and if ever had small issue or question always got quick response.
Seth W.
Entertainment, self-employed
Used monthly for 2+ years
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Responsive with customer service and like using the texting service.
I have been using Ticketspice for years. I have used other companies but have found that Ticketspice works the best for our needs.
A little confusing in setting up your tickets.
Roy C.
Education Management, 201-500 employees
Used daily for less than 6 months
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Ticket spice offers a lot more flexibility in putting events together. We had a complex request for our ticketing and TicketSpice was able to help us with that solution
I believe its a relatively new company so they're still figuring out the tech support side.
Matt F.
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I have used various ticket platforms for our zoo and TicketSpice is by far the most flexible system I have ever used. The new platform is even more amazing with enhanced logic and a robust design interface. The best part is they provide amazing support and are continually improving their product. I had a little trouble learning the ins and outs of the new Actions logic, but with a little guidance and practice, I had a whole new world of possibilities open to me. I highly recommend this product and encourage anyone to check it out even if they are using a different system.
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Linda K.
Civic & Social Organization, 51-200 employees
Used other for 6-12 months
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Easy to build, use and keep track of sales
The ease of keeping track of sales and printing reports
It did cost a little more than expected in the end but it was worth it
Kalyn H.
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If you are planning a large event, there is already so much to worry about! After trying TONS of ticket selling platforms, this was by far the most comprehensive and competitive as far as pricing and functionality. I am so impressed with the level of customer service. They have truly worked with us to make sure our events go off without a hitch! I would suggest this to an organization, big or small, for your next ticket selling platform!
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Paul M.
Entertainment, 11-50 employees
Used weekly for less than 6 months
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Although I just discovered TicketSpice a day ago, I've been selling event tickets for our venue (both online and in-house) for over 25 years. It is quickly obvious that they have carefully built an excellent site. However, I am particularly impressed with their quick response times for customer assistance questions.
There are no complaints yet (only two days in).
Jeb B.
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We had an incredibly easy experience with TicketSpice. Very easy to you. Intuitive. The best event software available.
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Jason R.
Used other for less than 6 months
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-awesome userface -customizing the page is a great feature -solid tutorials -very, very easy to use, whether creating a campaign or purchasing a ticket -stress free bank transaction -novice friendly
No cons were added to this review
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